{"id":"https://openalex.org/W4410397939","doi":"https://doi.org/10.32473/flairs.38.1.138954","title":"Technical Customer Service Support with RAG Fine Tuned LLaMA 3","display_name":"Technical Customer Service Support with RAG Fine Tuned LLaMA 3","publication_year":2025,"publication_date":"2025-05-14","ids":{"openalex":"https://openalex.org/W4410397939","doi":"https://doi.org/10.32473/flairs.38.1.138954"},"language":"en","primary_location":{"id":"doi:10.32473/flairs.38.1.138954","is_oa":true,"landing_page_url":"https://doi.org/10.32473/flairs.38.1.138954","pdf_url":"https://journals.flvc.org/FLAIRS/article/download/138954/144106","source":{"id":"https://openalex.org/S4210205383","display_name":"Proceedings of the ... International Florida Artificial Intelligence Research Society Conference","issn_l":"2334-0754","issn":["2334-0754","2334-0762"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":"https://openalex.org/P4310320363","host_organization_name":"George A. Smathers Libraries","host_organization_lineage":["https://openalex.org/P4310320363"],"host_organization_lineage_names":["George A. Smathers Libraries"],"type":"conference"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The International FLAIRS Conference Proceedings","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journals.flvc.org/FLAIRS/article/download/138954/144106","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5015525388","display_name":"Joseph B. Sala","orcid":null},"institutions":[{"id":"https://openalex.org/I4210113384","display_name":"Universidad Cat\u00f3lica de Santa Fe","ror":"https://ror.org/02b7n7v15","country_code":"AR","type":"education","lineage":["https://openalex.org/I4210113384"]}],"countries":["AR"],"is_corresponding":true,"raw_author_name":"Jose Della Sala","raw_affiliation_strings":["UCF Graduate Student"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"UCF Graduate Student","institution_ids":["https://openalex.org/I4210113384"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5015525388"],"corresponding_institution_ids":["https://openalex.org/I4210113384"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.35555556,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"38","issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12203","display_name":"Mobile Agent-Based Network Management","score":0.7084000110626221,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12203","display_name":"Mobile Agent-Based Network Management","score":0.7084000110626221,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14067","display_name":"Cloud Computing and Remote Desktop Technologies","score":0.6266000270843506,"subfield":{"id":"https://openalex.org/subfields/1708","display_name":"Hardware and Architecture"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10575","display_name":"Wireless Communication Networks Research","score":0.6140000224113464,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5881461501121521},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5759854316711426},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4359029531478882},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.36647725105285645},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.34383493661880493},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.30060362815856934},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.21177908778190613}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5881461501121521},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5759854316711426},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4359029531478882},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.36647725105285645},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.34383493661880493},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.30060362815856934},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.21177908778190613}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.32473/flairs.38.1.138954","is_oa":true,"landing_page_url":"https://doi.org/10.32473/flairs.38.1.138954","pdf_url":"https://journals.flvc.org/FLAIRS/article/download/138954/144106","source":{"id":"https://openalex.org/S4210205383","display_name":"Proceedings of the ... International Florida Artificial Intelligence Research Society Conference","issn_l":"2334-0754","issn":["2334-0754","2334-0762"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":"https://openalex.org/P4310320363","host_organization_name":"George A. Smathers Libraries","host_organization_lineage":["https://openalex.org/P4310320363"],"host_organization_lineage_names":["George A. Smathers Libraries"],"type":"conference"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The International FLAIRS Conference Proceedings","raw_type":"journal-article"},{"id":"pmh:oai:doaj.org/article:4f4e49f0123543e3bdd33cdc28d14e85","is_oa":true,"landing_page_url":"https://doaj.org/article/4f4e49f0123543e3bdd33cdc28d14e85","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Proceedings of the International Florida Artificial Intelligence Research Society Conference, Vol 38, Iss 1 (2025)","raw_type":"article"}],"best_oa_location":{"id":"doi:10.32473/flairs.38.1.138954","is_oa":true,"landing_page_url":"https://doi.org/10.32473/flairs.38.1.138954","pdf_url":"https://journals.flvc.org/FLAIRS/article/download/138954/144106","source":{"id":"https://openalex.org/S4210205383","display_name":"Proceedings of the ... International Florida Artificial Intelligence Research Society Conference","issn_l":"2334-0754","issn":["2334-0754","2334-0762"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":"https://openalex.org/P4310320363","host_organization_name":"George A. Smathers Libraries","host_organization_lineage":["https://openalex.org/P4310320363"],"host_organization_lineage_names":["George A. Smathers Libraries"],"type":"conference"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The International FLAIRS Conference Proceedings","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4410397939.pdf","grobid_xml":"https://content.openalex.org/works/W4410397939.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2765153054","https://openalex.org/W2596173151","https://openalex.org/W3213789065","https://openalex.org/W3080576469","https://openalex.org/W3132716659","https://openalex.org/W1562991075","https://openalex.org/W2187644337","https://openalex.org/W57911776","https://openalex.org/W1996137866"],"abstract_inverted_index":{"Providing":[0],"effective":[1],"technical":[2,128],"customer":[3,29,60],"service":[4,61],"support":[5,30],"is":[6,57],"acritical":[7],"challenge":[8],"for":[9],"organizations":[10],"managing":[11],"complex":[12],"productecosystems.":[13],"This":[14,118],"paper":[15],"explores":[16],"the":[17,47,53,74,83,86,97,105,121],"application":[18],"ofRetrieval-Augmented":[19],"Generation":[20],"(RAG)":[21],"using":[22],"a":[23,39],"fine-tunedLLaMA":[24],"3":[25],"model":[26,48],"to":[27,58,111],"enhance":[28],"workflows":[31],"forBogen\u2019s":[32],"E7000":[33],"system.":[34],"The":[35,55],"project":[36],"involves":[37],"creating":[38],"customdataset":[40],"derived":[41],"from":[42,91],"Bogen\u2019s":[43],"documentation":[44],"manuals":[45],"totrain":[46],"with":[49],"domain-specific":[50],"knowledge":[51,94],"of":[52,67,107,123],"E7000system.":[54],"objective":[56],"assist":[59],"representativesby":[62],"developing":[63],"an":[64,92],"LLM":[65,110],"capable":[66],"processing":[68,114],"technicalqueries,":[69],"identifying":[70],"potential":[71],"issues":[72],"within":[73],"E7000system,":[75],"and":[76,102],"proposing":[77],"solutions":[78],"or":[79],"troubleshooting":[80],"tips.":[81],"Byleveraging":[82],"RAG":[84],"framework,":[85],"system":[87],"dynamically":[88],"retrievesrelevant":[89],"context":[90],"external":[93],"base":[95],"toaugment":[96],"model\u2019s":[98],"responses,":[99],"ensuring":[100],"scalability":[101],"precision.Results":[103],"demonstrate":[104],"feasibility":[106],"deploying":[108],"afine-tuned":[109],"improve":[112],"query":[113],"efficiency":[115],"andresponse":[116],"accuracy.":[117],"work":[119],"highlights":[120],"transformativepotential":[122],"advanced":[124],"LLMs":[125],"in":[126,130],"delivering":[127],"customersupport":[129],"specialized":[131],"domains.":[132]},"counts_by_year":[],"updated_date":"2026-05-06T08:25:59.206177","created_date":"2025-10-10T00:00:00"}