{"id":"https://openalex.org/W4381612883","doi":"https://doi.org/10.3233/shti230357","title":"Automation vs. Innovation: Unexplored Strategies to Improve Virtual Care","display_name":"Automation vs. Innovation: Unexplored Strategies to Improve Virtual Care","publication_year":2023,"publication_date":"2023-06-22","ids":{"openalex":"https://openalex.org/W4381612883","doi":"https://doi.org/10.3233/shti230357","pmid":"https://pubmed.ncbi.nlm.nih.gov/37347560"},"language":"en","primary_location":{"id":"doi:10.3233/shti230357","is_oa":true,"landing_page_url":"https://doi.org/10.3233/shti230357","pdf_url":"https://ebooks.iospress.nl/pdf/doi/10.3233/SHTI230357","source":{"id":"https://openalex.org/S4210179765","display_name":"Studies in health technology and informatics","issn_l":"0926-9630","issn":["0926-9630","1879-8365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"book series"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Health Technology and Informatics","raw_type":"book-chapter"},"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://ebooks.iospress.nl/pdf/doi/10.3233/SHTI230357","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5027249938","display_name":"Craig Kuziemsky","orcid":"https://orcid.org/0000-0003-3904-5372"},"institutions":[{"id":"https://openalex.org/I924318406","display_name":"MacEwan University","ror":"https://ror.org/003s89n44","country_code":"CA","type":"education","lineage":["https://openalex.org/I924318406"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Craig E. Kuziemsky","raw_affiliation_strings":["Office of Research Services, MacEwan University, Canada"],"raw_orcid":"https://orcid.org/0000-0003-3904-5372","affiliations":[{"raw_affiliation_string":"Office of Research Services, MacEwan University, Canada","institution_ids":["https://openalex.org/I924318406"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005625940","display_name":"Helen Monkman","orcid":"https://orcid.org/0000-0003-0772-9075"},"institutions":[{"id":"https://openalex.org/I212119943","display_name":"University of Victoria","ror":"https://ror.org/04s5mat29","country_code":"CA","type":"education","lineage":["https://openalex.org/I212119943"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Helen Monkman","raw_affiliation_strings":["School of Health Information Sciences, University of Victoria, Canada"],"raw_orcid":"https://orcid.org/0000-0003-0772-9075","affiliations":[{"raw_affiliation_string":"School of Health Information Sciences, University of Victoria, Canada","institution_ids":["https://openalex.org/I212119943"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5060699540","display_name":"Juell Homco","orcid":"https://orcid.org/0000-0003-2606-0813"},"institutions":[{"id":"https://openalex.org/I2803024077","display_name":"University of Oklahoma Medical Center","ror":"https://ror.org/01w8whh21","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I2803024077"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Juell Homco","raw_affiliation_strings":["Department of Medical Informatics, University of Oklahoma, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Medical Informatics, University of Oklahoma, USA","institution_ids":["https://openalex.org/I2803024077"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5062098024","display_name":"Andrew Liew","orcid":null},"institutions":[{"id":"https://openalex.org/I2803024077","display_name":"University of Oklahoma Medical Center","ror":"https://ror.org/01w8whh21","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I2803024077"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Andrew Liew","raw_affiliation_strings":["Department of Medical Informatics, University of Oklahoma, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Medical Informatics, University of Oklahoma, USA","institution_ids":["https://openalex.org/I2803024077"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5070407605","display_name":"Hannah Park","orcid":"https://orcid.org/0000-0002-6811-4245"},"institutions":[{"id":"https://openalex.org/I146416000","display_name":"University of Kansas","ror":"https://ror.org/001tmjg57","country_code":"US","type":"education","lineage":["https://openalex.org/I146416000"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Hannah Park","raw_affiliation_strings":["School of Architecture & Design, University of Kansas, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Architecture & Design, University of Kansas, USA","institution_ids":["https://openalex.org/I146416000"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5111439240","display_name":"Kevin Wu","orcid":null},"institutions":[{"id":"https://openalex.org/I1342778266","display_name":"Providence Regional Medical Center Everett","ror":"https://ror.org/05dshav68","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I1342778266","https://openalex.org/I94396219"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Kevin Wu","raw_affiliation_strings":["Providence Medical Center, Kansas City, Kansas, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Providence Medical Center, Kansas City, Kansas, USA","institution_ids":["https://openalex.org/I1342778266"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5026236341","display_name":"Blake Lesselroth","orcid":"https://orcid.org/0000-0001-6170-7964"},"institutions":[{"id":"https://openalex.org/I2803024077","display_name":"University of Oklahoma Medical Center","ror":"https://ror.org/01w8whh21","country_code":"US","type":"healthcare","lineage":["https://openalex.org/I2803024077"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Blake Lesselroth","raw_affiliation_strings":["Department of Medical Informatics, University of Oklahoma, USA"],"raw_orcid":"https://orcid.org/0000-0001-6170-7964","affiliations":[{"raw_affiliation_string":"Department of Medical Informatics, University of Oklahoma, USA","institution_ids":["https://openalex.org/I2803024077"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":7,"corresponding_author_ids":["https://openalex.org/A5027249938"],"corresponding_institution_ids":["https://openalex.org/I924318406"],"apc_list":null,"apc_paid":null,"fwci":3.7411,"has_fulltext":true,"cited_by_count":5,"citation_normalized_percentile":{"value":0.94176319,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":98},"biblio":{"volume":"304","issue":null,"first_page":"3","last_page":"7"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.9308000206947327,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.9308000206947327,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.916100025177002,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/enabling","display_name":"Enabling","score":0.8525161743164062},{"id":"https://openalex.org/keywords/digital-health","display_name":"Digital health","score":0.8156086802482605},{"id":"https://openalex.org/keywords/workflow","display_name":"Workflow","score":0.8065022230148315},{"id":"https://openalex.org/keywords/transformative-learning","display_name":"Transformative learning","score":0.7797757983207703},{"id":"https://openalex.org/keywords/leverage","display_name":"Leverage (statistics)","score":0.7274200320243835},{"id":"https://openalex.org/keywords/digital-transformation","display_name":"Digital transformation","score":0.7239990830421448},{"id":"https://openalex.org/keywords/telemedicine","display_name":"Telemedicine","score":0.5876882076263428},{"id":"https://openalex.org/keywords/automation","display_name":"Automation","score":0.5588172674179077},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5372990965843201},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.5013597011566162},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.48667389154434204},{"id":"https://openalex.org/keywords/mhealth","display_name":"mHealth","score":0.43421223759651184},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.34285488724708557},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2777174115180969},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.19416630268096924},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.17664498090744019},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.14497247338294983},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.13970234990119934},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.12095490097999573}],"concepts":[{"id":"https://openalex.org/C22607594","wikidata":"https://www.wikidata.org/wiki/Q5375150","display_name":"Enabling","level":2,"score":0.8525161743164062},{"id":"https://openalex.org/C2780433410","wikidata":"https://www.wikidata.org/wiki/Q5276090","display_name":"Digital health","level":3,"score":0.8156086802482605},{"id":"https://openalex.org/C177212765","wikidata":"https://www.wikidata.org/wiki/Q627335","display_name":"Workflow","level":2,"score":0.8065022230148315},{"id":"https://openalex.org/C70587473","wikidata":"https://www.wikidata.org/wiki/Q7834111","display_name":"Transformative learning","level":2,"score":0.7797757983207703},{"id":"https://openalex.org/C153083717","wikidata":"https://www.wikidata.org/wiki/Q6535263","display_name":"Leverage (statistics)","level":2,"score":0.7274200320243835},{"id":"https://openalex.org/C126082660","wikidata":"https://www.wikidata.org/wiki/Q4252370","display_name":"Digital transformation","level":2,"score":0.7239990830421448},{"id":"https://openalex.org/C2779891985","wikidata":"https://www.wikidata.org/wiki/Q46994","display_name":"Telemedicine","level":3,"score":0.5876882076263428},{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.5588172674179077},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5372990965843201},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.5013597011566162},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.48667389154434204},{"id":"https://openalex.org/C2779363104","wikidata":"https://www.wikidata.org/wiki/Q17069079","display_name":"mHealth","level":3,"score":0.43421223759651184},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.34285488724708557},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2777174115180969},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.19416630268096924},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.17664498090744019},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.14497247338294983},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.13970234990119934},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.12095490097999573},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.0},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.0}],"mesh":[{"descriptor_ui":"D001331","descriptor_name":"Automation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D001331","descriptor_name":"Automation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D001331","descriptor_name":"Automation","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D017216","descriptor_name":"Telemedicine","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D017216","descriptor_name":"Telemedicine","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D017216","descriptor_name":"Telemedicine","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D020811","descriptor_name":"Biomedical Technology","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D020811","descriptor_name":"Biomedical Technology","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D020811","descriptor_name":"Biomedical Technology","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D057188","descriptor_name":"Workflow","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D057188","descriptor_name":"Workflow","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D057188","descriptor_name":"Workflow","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D061214","descriptor_name":"Patient Safety","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D061214","descriptor_name":"Patient Safety","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D061214","descriptor_name":"Patient Safety","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false}],"locations_count":2,"locations":[{"id":"doi:10.3233/shti230357","is_oa":true,"landing_page_url":"https://doi.org/10.3233/shti230357","pdf_url":"https://ebooks.iospress.nl/pdf/doi/10.3233/SHTI230357","source":{"id":"https://openalex.org/S4210179765","display_name":"Studies in health technology and informatics","issn_l":"0926-9630","issn":["0926-9630","1879-8365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"book series"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Health Technology and Informatics","raw_type":"book-chapter"},{"id":"pmid:37347560","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/37347560","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in health technology and informatics","raw_type":null}],"best_oa_location":{"id":"doi:10.3233/shti230357","is_oa":true,"landing_page_url":"https://doi.org/10.3233/shti230357","pdf_url":"https://ebooks.iospress.nl/pdf/doi/10.3233/SHTI230357","source":{"id":"https://openalex.org/S4210179765","display_name":"Studies in health technology and informatics","issn_l":"0926-9630","issn":["0926-9630","1879-8365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"book series"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Health Technology and Informatics","raw_type":"book-chapter"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.6100000143051147,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4381612883.pdf"},"referenced_works_count":19,"referenced_works":["https://openalex.org/W1859924545","https://openalex.org/W1869175042","https://openalex.org/W2130256620","https://openalex.org/W2189962308","https://openalex.org/W2419190659","https://openalex.org/W2765304416","https://openalex.org/W2900406020","https://openalex.org/W2940962285","https://openalex.org/W2966884603","https://openalex.org/W3004653137","https://openalex.org/W3036441940","https://openalex.org/W3133618305","https://openalex.org/W3152946981","https://openalex.org/W4220795638","https://openalex.org/W4281492920","https://openalex.org/W4282009569","https://openalex.org/W4282012675","https://openalex.org/W6600252596","https://openalex.org/W6838729497"],"related_works":["https://openalex.org/W2169196470","https://openalex.org/W4385368139","https://openalex.org/W4237580245","https://openalex.org/W3113185420","https://openalex.org/W2906134827","https://openalex.org/W4322745238","https://openalex.org/W4306180129","https://openalex.org/W2278979526","https://openalex.org/W2886577411","https://openalex.org/W4293301888"],"abstract_inverted_index":{"While":[0],"there":[1],"is":[2,107],"a":[3,47,79,92],"global":[4],"desire":[5],"to":[6,30,39,45,82,102,109],"increase":[7],"digital":[8,11,52,73,87,104],"health":[9,12,15,74,88,96,105],"capacity,":[10],"should":[13],"transform":[14],"services":[16],"delivery":[17],"rather":[18],"than":[19],"simply":[20],"automate":[21],"-":[22,25],"or":[23],"worse":[24],"replicate":[26],"existing":[27],"practices.":[28],"Failing":[29],"capitalize":[31,111],"on":[32,112],"this":[33],"transformative":[34],"potential":[35],"misses":[36],"an":[37],"opportunity":[38],"engage":[40],"patients":[41],"and":[42,61],"other":[43],"users":[44],"provide":[46,83],"more":[48],"person-centered":[49],"experience.":[50],"However,":[51],"transformation":[53],"done":[54],"recklessly":[55],"can":[56,90],"disrupt":[57],"workflow,":[58],"alienate":[59],"users,":[60],"jeopardize":[62],"patient":[63],"safety,":[64],"as":[65],"we":[66],"have":[67],"observed":[68],"with":[69],"implementation":[70],"of":[71,95],"many":[72],"tools.":[75],"This":[76],"paper":[77],"uses":[78],"telemedicine":[80],"example":[81],"insight":[84],"into":[85],"how":[86],"innovation":[89],"be":[91],"meaningful":[93],"enabler":[94],"system":[97],"transformation.":[98],"Examining":[99],"different":[100],"ways":[101],"leverage":[103],"technologies":[106],"crucial":[108],"best":[110],"their":[113],"potential.":[114]},"counts_by_year":[{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":1}],"updated_date":"2026-02-03T23:48:18.283914","created_date":"2025-10-10T00:00:00"}