{"id":"https://openalex.org/W4281849006","doi":"https://doi.org/10.3233/shti220102","title":"Just Talk to Me \u2013 A Qualitative Study of Patient Satisfaction in Emergency Departments","display_name":"Just Talk to Me \u2013 A Qualitative Study of Patient Satisfaction in Emergency Departments","publication_year":2022,"publication_date":"2022-06-06","ids":{"openalex":"https://openalex.org/W4281849006","doi":"https://doi.org/10.3233/shti220102","pmid":"https://pubmed.ncbi.nlm.nih.gov/35673041"},"language":"en","primary_location":{"id":"doi:10.3233/shti220102","is_oa":true,"landing_page_url":"https://doi.org/10.3233/shti220102","pdf_url":"https://ebooks.iospress.nl/pdf/doi/10.3233/SHTI220102","source":{"id":"https://openalex.org/S4210179765","display_name":"Studies in health technology and informatics","issn_l":"0926-9630","issn":["0926-9630","1879-8365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"book series"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Health Technology and Informatics","raw_type":"book-chapter"},"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://ebooks.iospress.nl/pdf/doi/10.3233/SHTI220102","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068716056","display_name":"Maximilian Haug","orcid":"https://orcid.org/0000-0002-0525-5294"},"institutions":[{"id":"https://openalex.org/I4210124377","display_name":"Neu-Ulm University of Applied Sciences","ror":"https://ror.org/03ggzay52","country_code":"DE","type":"education","lineage":["https://openalex.org/I4210124377"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Maximilian Haug","raw_affiliation_strings":["Center for Research on Service Sciences (CROSS), Neu-Ulm University of Applied Sciences, Neu-Ulm, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Center for Research on Service Sciences (CROSS), Neu-Ulm University of Applied Sciences, Neu-Ulm, Germany","institution_ids":["https://openalex.org/I4210124377"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5032821608","display_name":"Maria R. Dahm","orcid":"https://orcid.org/0000-0001-8067-4600"},"institutions":[{"id":"https://openalex.org/I118347636","display_name":"Australian National University","ror":"https://ror.org/019wvm592","country_code":"AU","type":"education","lineage":["https://openalex.org/I118347636"]},{"id":"https://openalex.org/I99043593","display_name":"Macquarie University","ror":"https://ror.org/01sf06y89","country_code":"AU","type":"education","lineage":["https://openalex.org/I99043593"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Maria Dahm","raw_affiliation_strings":["Australian Institute for Health Innovation, Macquarie University, Sydney, Australia","Institute for Communication in Healthcare, Australia National University, Canberra, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Australian Institute for Health Innovation, Macquarie University, Sydney, Australia","institution_ids":["https://openalex.org/I99043593"]},{"raw_affiliation_string":"Institute for Communication in Healthcare, Australia National University, Canberra, Australia","institution_ids":["https://openalex.org/I118347636"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072755495","display_name":"Heiko Gewald","orcid":"https://orcid.org/0000-0003-2107-2217"},"institutions":[{"id":"https://openalex.org/I4210124377","display_name":"Neu-Ulm University of Applied Sciences","ror":"https://ror.org/03ggzay52","country_code":"DE","type":"education","lineage":["https://openalex.org/I4210124377"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Heiko Gewald","raw_affiliation_strings":["Center for Research on Service Sciences (CROSS), Neu-Ulm University of Applied Sciences, Neu-Ulm, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Center for Research on Service Sciences (CROSS), Neu-Ulm University of Applied Sciences, Neu-Ulm, Germany","institution_ids":["https://openalex.org/I4210124377"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5066735173","display_name":"Andrew Georgiou","orcid":"https://orcid.org/0000-0002-7619-3668"},"institutions":[{"id":"https://openalex.org/I99043593","display_name":"Macquarie University","ror":"https://ror.org/01sf06y89","country_code":"AU","type":"education","lineage":["https://openalex.org/I99043593"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Andrew Georgiou","raw_affiliation_strings":["Australian Institute for Health Innovation, Macquarie University, Sydney, Australia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Australian Institute for Health Innovation, Macquarie University, Sydney, Australia","institution_ids":["https://openalex.org/I99043593"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.0749,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.86328861,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"290","issue":null,"first_page":"385","last_page":"389"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10827","display_name":"Patient-Provider Communication in Healthcare","score":0.9897000193595886,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T10827","display_name":"Patient-Provider Communication in Healthcare","score":0.9897000193595886,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9811999797821045,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10737","display_name":"Health Literacy and Information Accessibility","score":0.9496999979019165,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/workload","display_name":"Workload","score":0.7383064031600952},{"id":"https://openalex.org/keywords/emergency-department","display_name":"Emergency department","score":0.6629582047462463},{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"Patient satisfaction","score":0.6495645046234131},{"id":"https://openalex.org/keywords/health-literacy","display_name":"Health literacy","score":0.61400306224823},{"id":"https://openalex.org/keywords/qualitative-research","display_name":"Qualitative research","score":0.5802022218704224},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5611100792884827},{"id":"https://openalex.org/keywords/medical-emergency","display_name":"Medical emergency","score":0.5482276082038879},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.4839044511318207},{"id":"https://openalex.org/keywords/health-care","display_name":"Health care","score":0.4695592224597931},{"id":"https://openalex.org/keywords/nursing","display_name":"Nursing","score":0.454493910074234},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.3346845507621765},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.07504630088806152}],"concepts":[{"id":"https://openalex.org/C2778476105","wikidata":"https://www.wikidata.org/wiki/Q628539","display_name":"Workload","level":2,"score":0.7383064031600952},{"id":"https://openalex.org/C2780724011","wikidata":"https://www.wikidata.org/wiki/Q1295316","display_name":"Emergency department","level":2,"score":0.6629582047462463},{"id":"https://openalex.org/C2775944032","wikidata":"https://www.wikidata.org/wiki/Q22907659","display_name":"Patient satisfaction","level":2,"score":0.6495645046234131},{"id":"https://openalex.org/C2778843546","wikidata":"https://www.wikidata.org/wiki/Q3097973","display_name":"Health literacy","level":3,"score":0.61400306224823},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.5802022218704224},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5611100792884827},{"id":"https://openalex.org/C545542383","wikidata":"https://www.wikidata.org/wiki/Q2751242","display_name":"Medical emergency","level":1,"score":0.5482276082038879},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.4839044511318207},{"id":"https://openalex.org/C160735492","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health care","level":2,"score":0.4695592224597931},{"id":"https://openalex.org/C159110408","wikidata":"https://www.wikidata.org/wiki/Q121176","display_name":"Nursing","level":1,"score":0.454493910074234},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3346845507621765},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.07504630088806152},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[{"descriptor_ui":"D003142","descriptor_name":"Communication","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003142","descriptor_name":"Communication","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D003142","descriptor_name":"Communication","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D004636","descriptor_name":"Emergency Service, Hospital","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D004636","descriptor_name":"Emergency Service, Hospital","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D004636","descriptor_name":"Emergency Service, Hospital","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D016526","descriptor_name":"Workload","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D016526","descriptor_name":"Workload","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D016526","descriptor_name":"Workload","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D017060","descriptor_name":"Patient Satisfaction","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D017060","descriptor_name":"Patient Satisfaction","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D017060","descriptor_name":"Patient Satisfaction","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D036301","descriptor_name":"Qualitative Research","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D036301","descriptor_name":"Qualitative Research","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D036301","descriptor_name":"Qualitative Research","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false}],"locations_count":3,"locations":[{"id":"doi:10.3233/shti220102","is_oa":true,"landing_page_url":"https://doi.org/10.3233/shti220102","pdf_url":"https://ebooks.iospress.nl/pdf/doi/10.3233/SHTI220102","source":{"id":"https://openalex.org/S4210179765","display_name":"Studies in health technology and informatics","issn_l":"0926-9630","issn":["0926-9630","1879-8365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"book series"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Health Technology and Informatics","raw_type":"book-chapter"},{"id":"pmid:35673041","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/35673041","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in health technology and informatics","raw_type":null},{"id":"pmh:oai:figshare.com:article/28300148","is_oa":true,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference contribution"}],"best_oa_location":{"id":"doi:10.3233/shti220102","is_oa":true,"landing_page_url":"https://doi.org/10.3233/shti220102","pdf_url":"https://ebooks.iospress.nl/pdf/doi/10.3233/SHTI220102","source":{"id":"https://openalex.org/S4210179765","display_name":"Studies in health technology and informatics","issn_l":"0926-9630","issn":["0926-9630","1879-8365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"book series"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Health Technology and Informatics","raw_type":"book-chapter"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.8999999761581421,"display_name":"Quality Education"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320334626","display_name":"Medical Research Council","ror":"https://ror.org/03x94j517"},{"id":"https://openalex.org/F4320334705","display_name":"National Health and Medical Research Council","ror":"https://ror.org/011kf5r70"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4281849006.pdf","grobid_xml":"https://content.openalex.org/works/W4281849006.grobid-xml"},"referenced_works_count":14,"referenced_works":["https://openalex.org/W1550608209","https://openalex.org/W1591527384","https://openalex.org/W1967359323","https://openalex.org/W1986894783","https://openalex.org/W1992803797","https://openalex.org/W2056085308","https://openalex.org/W2082136144","https://openalex.org/W2097190674","https://openalex.org/W2142225512","https://openalex.org/W2168490582","https://openalex.org/W2211537365","https://openalex.org/W2789942980","https://openalex.org/W3120750747","https://openalex.org/W4236341552"],"related_works":["https://openalex.org/W986318368","https://openalex.org/W2000785801","https://openalex.org/W2384410913","https://openalex.org/W2352878646","https://openalex.org/W2004734601","https://openalex.org/W2130149817","https://openalex.org/W2990194547","https://openalex.org/W1480123525","https://openalex.org/W2620865396","https://openalex.org/W2414054180"],"abstract_inverted_index":{"Communication":[0],"between":[1],"patients":[2,47,79,95],"and":[3,13],"hospital":[4,84],"staff":[5,85],"is":[6,27,30,92],"a":[7,41],"vital":[8],"part":[9],"of":[10,38,59,65,75],"patient":[11,101],"satisfaction":[12],"can":[14],"contribute":[15],"to":[16,32,87],"better":[17],"healthcare":[18],"outcomes.":[19],"Especially":[20,77],"in":[21,48,51,56,72],"emergency":[22,49,61],"departments,":[23],"where":[24],"the":[25,35,57,60,63,66,73,110],"workload":[26],"high,":[28],"it":[29],"difficult":[31],"always":[33],"address":[34],"communication":[36],"needs":[37,86],"patients.":[39],"In":[40],"qualitative":[42],"study,":[43],"we":[44],"interviewed":[45],"32":[46],"departments":[50],"Australia.":[52],"We":[53],"found":[54],"that,":[55],"context":[58],"department,":[62],"characteristics":[64],"source":[67],"assumes":[68],"an":[69],"essential":[70],"role":[71],"appraisal":[74],"information.":[76,112],"if":[78],"show":[80],"low":[81],"health":[82],"literacy":[83],"engage":[88],"with":[89],"them.":[90],"It":[91],"important":[93],"that":[94],"feel":[96],"informed":[97],"as":[98],"this":[99],"increases":[100],"satisfaction,":[102],"even":[103],"though":[104],"they":[105],"may":[106],"not":[107],"fully":[108],"understand":[109],"delivered":[111]},"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
