{"id":"https://openalex.org/W2972109315","doi":"https://doi.org/10.3233/shti190401","title":"Analysis of Voluntary User Feedback of the Swedish National PAEHR Service","display_name":"Analysis of Voluntary User Feedback of the Swedish National PAEHR Service","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2972109315","doi":"https://doi.org/10.3233/shti190401","mag":"2972109315","pmid":"https://pubmed.ncbi.nlm.nih.gov/31438100"},"language":"en","primary_location":{"id":"doi:10.3233/shti190401","is_oa":true,"landing_page_url":"https://doi.org/10.3233/shti190401","pdf_url":null,"source":{"id":"https://openalex.org/S4210179765","display_name":"Studies in health technology and informatics","issn_l":"0926-9630","issn":["0926-9630","1879-8365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"book series"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Health Technology and Informatics","raw_type":"book-chapter"},"type":"article","indexed_in":["crossref","pubmed"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.3233/shti190401","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5070799694","display_name":"Annika B\u00e4rk\u00e5s","orcid":"https://orcid.org/0000-0002-1209-7714"},"institutions":[{"id":"https://openalex.org/I28166907","display_name":"Karolinska Institutet","ror":"https://ror.org/056d84691","country_code":"SE","type":"education","lineage":["https://openalex.org/I28166907"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"B\u00e4rk\u00e5s Annika","raw_affiliation_strings":["Health Informatics Centre, Karolinska Institutet, Stockholm, Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Health Informatics Centre, Karolinska Institutet, Stockholm, Sweden","institution_ids":["https://openalex.org/I28166907"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081507340","display_name":"Isabella Scandurra","orcid":"https://orcid.org/0000-0002-2597-1079"},"institutions":[{"id":"https://openalex.org/I26437253","display_name":"\u00d6rebro University","ror":"https://ror.org/05kytsw45","country_code":"SE","type":"education","lineage":["https://openalex.org/I26437253"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"Scandurra Isabella","raw_affiliation_strings":["Informatics, School of Business, \u00d6rebro University, \u00d6rebro, Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Informatics, School of Business, \u00d6rebro University, \u00d6rebro, Sweden","institution_ids":["https://openalex.org/I26437253"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5080445565","display_name":"Maria H\u00e4gglund","orcid":"https://orcid.org/0000-0002-6839-3651"},"institutions":[{"id":"https://openalex.org/I123387679","display_name":"Uppsala University","ror":"https://ror.org/048a87296","country_code":"SE","type":"education","lineage":["https://openalex.org/I123387679"]},{"id":"https://openalex.org/I28166907","display_name":"Karolinska Institutet","ror":"https://ror.org/056d84691","country_code":"SE","type":"education","lineage":["https://openalex.org/I28166907"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"H\u00e4gglund Maria","raw_affiliation_strings":["Department of Women's and Children's Health, Uppsala university, Uppsala, Sweden","Health Informatics Centre, Karolinska Institutet, Stockholm, Sweden"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Women's and Children's Health, Uppsala university, Uppsala, Sweden","institution_ids":["https://openalex.org/I123387679"]},{"raw_affiliation_string":"Health Informatics Centre, Karolinska Institutet, Stockholm, Sweden","institution_ids":["https://openalex.org/I28166907"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.7627,"has_fulltext":true,"cited_by_count":6,"citation_normalized_percentile":{"value":0.97294686,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"264","issue":null,"first_page":"1126","last_page":"1130"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11095","display_name":"Emergency and Acute Care Studies","score":0.988099992275238,"subfield":{"id":"https://openalex.org/subfields/2711","display_name":"Emergency Medicine"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11095","display_name":"Emergency and Acute Care Studies","score":0.988099992275238,"subfield":{"id":"https://openalex.org/subfields/2711","display_name":"Emergency Medicine"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12918","display_name":"Healthcare Systems and Technology","score":0.9592000246047974,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10350","display_name":"Electronic Health Records Systems","score":0.9372000098228455,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.48674798011779785},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4810197949409485},{"id":"https://openalex.org/keywords/turnover","display_name":"Turnover","score":0.45944085717201233},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.32196030020713806},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.28266024589538574},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.09701165556907654},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.0867277979850769},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.06636279821395874}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.48674798011779785},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4810197949409485},{"id":"https://openalex.org/C26077564","wikidata":"https://www.wikidata.org/wiki/Q1910318","display_name":"Turnover","level":2,"score":0.45944085717201233},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.32196030020713806},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.28266024589538574},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.09701165556907654},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.0867277979850769},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.06636279821395874}],"mesh":[{"descriptor_ui":"D005246","descriptor_name":"Feedback","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D005246","descriptor_name":"Feedback","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D005246","descriptor_name":"Feedback","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D006801","descriptor_name":"Humans","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D013548","descriptor_name":"Sweden","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D013548","descriptor_name":"Sweden","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D013548","descriptor_name":"Sweden","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D017216","descriptor_name":"Telemedicine","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D017216","descriptor_name":"Telemedicine","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D017216","descriptor_name":"Telemedicine","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D055991","descriptor_name":"Health Records, Personal","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D055991","descriptor_name":"Health Records, Personal","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D055991","descriptor_name":"Health Records, Personal","qualifier_ui":null,"qualifier_name":null,"is_major_topic":true},{"descriptor_ui":"D057286","descriptor_name":"Electronic Health Records","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D057286","descriptor_name":"Electronic Health Records","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false},{"descriptor_ui":"D057286","descriptor_name":"Electronic Health Records","qualifier_ui":null,"qualifier_name":null,"is_major_topic":false}],"locations_count":3,"locations":[{"id":"doi:10.3233/shti190401","is_oa":true,"landing_page_url":"https://doi.org/10.3233/shti190401","pdf_url":null,"source":{"id":"https://openalex.org/S4210179765","display_name":"Studies in health technology and informatics","issn_l":"0926-9630","issn":["0926-9630","1879-8365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"book series"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Health Technology and Informatics","raw_type":"book-chapter"},{"id":"pmid:31438100","is_oa":false,"landing_page_url":"https://pubmed.ncbi.nlm.nih.gov/31438100","pdf_url":null,"source":{"id":"https://openalex.org/S4306525036","display_name":"PubMed","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1299303238","host_organization_name":"National Institutes of Health","host_organization_lineage":["https://openalex.org/I1299303238"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in health technology and informatics","raw_type":null},{"id":"pmh:oai:DiVA.org:uu-392213","is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-392213","pdf_url":null,"source":{"id":"https://openalex.org/S4306401559","display_name":"KTH Publication Database DiVA (KTH Royal Institute of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference paper"}],"best_oa_location":{"id":"doi:10.3233/shti190401","is_oa":true,"landing_page_url":"https://doi.org/10.3233/shti190401","pdf_url":null,"source":{"id":"https://openalex.org/S4210179765","display_name":"Studies in health technology and informatics","issn_l":"0926-9630","issn":["0926-9630","1879-8365"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"book series"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Studies in Health Technology and Informatics","raw_type":"book-chapter"},"sustainable_development_goals":[],"awards":[{"id":"https://openalex.org/G1317406797","display_name":null,"funder_award_id":"2016-00623","funder_id":"https://openalex.org/F4320324004","funder_display_name":"Forskningsr\u00e5det om H\u00e4lsa, Arbetsliv och V\u00e4lf\u00e4rd"}],"funders":[{"id":"https://openalex.org/F4320322581","display_name":"Vetenskapsr\u00e5det","ror":"https://ror.org/03zttf063"},{"id":"https://openalex.org/F4320323305","display_name":"Akademiska Sjukhuset","ror":"https://ror.org/01apvbh93"},{"id":"https://openalex.org/F4320324004","display_name":"Forskningsr\u00e5det om H\u00e4lsa, Arbetsliv och V\u00e4lf\u00e4rd","ror":"https://ror.org/02d290r06"},{"id":"https://openalex.org/F4320324119","display_name":"Uppsala Universitet","ror":"https://ror.org/048a87296"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":17,"referenced_works":["https://openalex.org/W1808340990","https://openalex.org/W1884436451","https://openalex.org/W2156418994","https://openalex.org/W2294510577","https://openalex.org/W2396267917","https://openalex.org/W2468714229","https://openalex.org/W2470576432","https://openalex.org/W2506671495","https://openalex.org/W2509859360","https://openalex.org/W2526583048","https://openalex.org/W2734750185","https://openalex.org/W2786214129","https://openalex.org/W2786851790","https://openalex.org/W2798468374","https://openalex.org/W2883935706","https://openalex.org/W2933973522","https://openalex.org/W6725541261"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2899084033","https://openalex.org/W2748952813","https://openalex.org/W2390279801","https://openalex.org/W4391913857","https://openalex.org/W2358668433","https://openalex.org/W4396701345","https://openalex.org/W2376932109","https://openalex.org/W2001405890","https://openalex.org/W4396696052"],"abstract_inverted_index":{"\"Journalen\"":[0],"is":[1],"a":[2],"patient":[3],"accessible":[4,108],"electronic":[5],"health":[6],"record":[7],"(PAEHR)":[8],"and":[9,70,73,126],"the":[10,46,49,66,95],"national":[11,25,67],"eHealth":[12,26,68,148],"service":[13,47,69],"for":[14,30],"Sweden's":[15],"citizens":[16],"to":[17,20,35,44,100,110,142],"gain":[18],"access":[19],"their":[21,134],"EHR.":[22],"The":[23],"Swedish":[24],"organization":[27],"Inera,":[28],"responsible":[29],"Journalen,":[31],"created":[32],"an":[33,145],"inbox":[34],"receive":[36],"voluntary":[37,54],"user":[38,50,55,131],"feedback":[39,56,113],"about":[40,102,128],"Journalen":[41],"in":[42,133],"order":[43],"improve":[45,144],"from":[48,86],"perspective.":[51],"Based":[52],"on":[53],"via":[57],"email.":[58],"This":[59],"study":[60],"explored":[61],"patients'":[62],"experiences":[63],"of":[64],"using":[65],"identified":[71],"pros":[72],"cons.":[74],"A":[75],"mixed":[76],"method":[77],"content":[78],"analysis":[79],"was":[80,106],"performed.":[81],"In":[82],"total,":[83],"1084":[84],"emails":[85,127],"2016-2017":[87],"have":[88],"been":[89],"analyzed.":[90],"9":[91],"categories":[92],"were":[93],"identified,":[94],"most":[96],"frequent":[97],"ones":[98],"related":[99],"questions":[101],"why":[103],"some":[104],"information":[105],"not":[107],"(due":[109],"regional":[111],"differencies),":[112],"(including":[114],"only":[115],"positive":[116],"or":[117],"negative":[118],"comments":[119],"as":[120,122],"well":[121],"constructive":[123],"improvement":[124],"suggestions),":[125],"errors":[129],"that":[130],"found":[132],"record.":[135],"These":[136],"data":[137],"can":[138],"be":[139],"successfully":[140],"used":[141],"continuously":[143],"already":[146],"implemented":[147],"service.":[149]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
