{"id":"https://openalex.org/W4386634246","doi":"https://doi.org/10.3233/jifs-230563","title":"Research on consumer negative comment behavior based on social support on social commerce platforms","display_name":"Research on consumer negative comment behavior based on social support on social commerce platforms","publication_year":2023,"publication_date":"2023-09-12","ids":{"openalex":"https://openalex.org/W4386634246","doi":"https://doi.org/10.3233/jifs-230563"},"language":"en","primary_location":{"id":"doi:10.3233/jifs-230563","is_oa":false,"landing_page_url":"https://doi.org/10.3233/jifs-230563","pdf_url":null,"source":{"id":"https://openalex.org/S179157397","display_name":"Journal of Intelligent & Fuzzy Systems","issn_l":"1064-1246","issn":["1064-1246","1875-8967"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Intelligent &amp; Fuzzy Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100431088","display_name":"Ru Wang","orcid":"https://orcid.org/0000-0002-7876-6052"},"institutions":[{"id":"https://openalex.org/I109935558","display_name":"Ningbo University","ror":"https://ror.org/03et85d35","country_code":"CN","type":"education","lineage":["https://openalex.org/I109935558"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Ru Wang","raw_affiliation_strings":["College of International Economics & Trade, Ningbo University of Finance & Economics, Ningbo, China"],"affiliations":[{"raw_affiliation_string":"College of International Economics & Trade, Ningbo University of Finance & Economics, Ningbo, China","institution_ids":["https://openalex.org/I109935558"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5081486534","display_name":"Kexin Peng","orcid":"https://orcid.org/0000-0002-6591-6509"},"institutions":[{"id":"https://openalex.org/I113940042","display_name":"Shanghai University","ror":"https://ror.org/006teas31","country_code":"CN","type":"education","lineage":["https://openalex.org/I113940042"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Kexin Peng","raw_affiliation_strings":["School of Management, Shanghai University, Shanghai, China"],"affiliations":[{"raw_affiliation_string":"School of Management, Shanghai University, Shanghai, China","institution_ids":["https://openalex.org/I113940042"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100453006","display_name":"Fang Liu","orcid":"https://orcid.org/0000-0001-5625-2969"},"institutions":[{"id":"https://openalex.org/I113940042","display_name":"Shanghai University","ror":"https://ror.org/006teas31","country_code":"CN","type":"education","lineage":["https://openalex.org/I113940042"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Fang Liu","raw_affiliation_strings":["School of Management, Shanghai University, Shanghai, China"],"affiliations":[{"raw_affiliation_string":"School of Management, Shanghai University, Shanghai, China","institution_ids":["https://openalex.org/I113940042"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100682119","display_name":"Shugang Li","orcid":"https://orcid.org/0000-0002-3170-4073"},"institutions":[{"id":"https://openalex.org/I113940042","display_name":"Shanghai University","ror":"https://ror.org/006teas31","country_code":"CN","type":"education","lineage":["https://openalex.org/I113940042"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Shugang Li","raw_affiliation_strings":["School of Management, Shanghai University, Shanghai, China"],"affiliations":[{"raw_affiliation_string":"School of Management, Shanghai University, Shanghai, China","institution_ids":["https://openalex.org/I113940042"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5100682119"],"corresponding_institution_ids":["https://openalex.org/I113940042"],"apc_list":null,"apc_paid":null,"fwci":1.1581,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.83662815,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":95},"biblio":{"volume":"45","issue":"5","first_page":"8871","last_page":"8888"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9739999771118164,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-commerce","display_name":"Social commerce","score":0.7310572862625122},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.6708439588546753},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.538139283657074},{"id":"https://openalex.org/keywords/perspective","display_name":"Perspective (graphical)","score":0.5318182706832886},{"id":"https://openalex.org/keywords/construct","display_name":"Construct (python library)","score":0.5268579721450806},{"id":"https://openalex.org/keywords/theory-of-planned-behavior","display_name":"Theory of planned behavior","score":0.49639207124710083},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.4915195405483246},{"id":"https://openalex.org/keywords/social-influence","display_name":"Social influence","score":0.462732195854187},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.37217602133750916},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.29961109161376953},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.2637477219104767},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.23713639378547668},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.21907684206962585},{"id":"https://openalex.org/keywords/control","display_name":"Control (management)","score":0.14182060956954956},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.13228479027748108},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.09360939264297485}],"concepts":[{"id":"https://openalex.org/C2987325470","wikidata":"https://www.wikidata.org/wiki/Q327627","display_name":"Social commerce","level":3,"score":0.7310572862625122},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.6708439588546753},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.538139283657074},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5318182706832886},{"id":"https://openalex.org/C2780801425","wikidata":"https://www.wikidata.org/wiki/Q5164392","display_name":"Construct (python library)","level":2,"score":0.5268579721450806},{"id":"https://openalex.org/C89785696","wikidata":"https://www.wikidata.org/wiki/Q2290753","display_name":"Theory of planned behavior","level":3,"score":0.49639207124710083},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.4915195405483246},{"id":"https://openalex.org/C131158328","wikidata":"https://www.wikidata.org/wiki/Q1307337","display_name":"Social influence","level":2,"score":0.462732195854187},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.37217602133750916},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.29961109161376953},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.2637477219104767},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.23713639378547668},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.21907684206962585},{"id":"https://openalex.org/C2775924081","wikidata":"https://www.wikidata.org/wiki/Q55608371","display_name":"Control (management)","level":2,"score":0.14182060956954956},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.13228479027748108},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.09360939264297485},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.3233/jifs-230563","is_oa":false,"landing_page_url":"https://doi.org/10.3233/jifs-230563","pdf_url":null,"source":{"id":"https://openalex.org/S179157397","display_name":"Journal of Intelligent & Fuzzy Systems","issn_l":"1064-1246","issn":["1064-1246","1875-8967"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Intelligent &amp; Fuzzy Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":76,"referenced_works":["https://openalex.org/W145129181","https://openalex.org/W563329444","https://openalex.org/W1841590475","https://openalex.org/W1971425934","https://openalex.org/W1979857952","https://openalex.org/W1993166069","https://openalex.org/W2011447549","https://openalex.org/W2018967750","https://openalex.org/W2021469327","https://openalex.org/W2026292713","https://openalex.org/W2028885942","https://openalex.org/W2036866021","https://openalex.org/W2042451853","https://openalex.org/W2048882863","https://openalex.org/W2049510640","https://openalex.org/W2050046884","https://openalex.org/W2054616188","https://openalex.org/W2059074227","https://openalex.org/W2066116976","https://openalex.org/W2071538827","https://openalex.org/W2082924376","https://openalex.org/W2099697766","https://openalex.org/W2101441610","https://openalex.org/W2123741136","https://openalex.org/W2159306398","https://openalex.org/W2167325287","https://openalex.org/W2180940851","https://openalex.org/W2280465155","https://openalex.org/W2297640615","https://openalex.org/W2303379578","https://openalex.org/W2467931090","https://openalex.org/W2504373386","https://openalex.org/W2521107091","https://openalex.org/W2543096189","https://openalex.org/W2561131998","https://openalex.org/W2607467961","https://openalex.org/W2625373596","https://openalex.org/W2765464600","https://openalex.org/W2770636290","https://openalex.org/W2780797911","https://openalex.org/W2782364286","https://openalex.org/W2787453649","https://openalex.org/W2792398675","https://openalex.org/W2892857775","https://openalex.org/W2895409706","https://openalex.org/W2901229590","https://openalex.org/W2909141912","https://openalex.org/W2910175348","https://openalex.org/W2934708425","https://openalex.org/W2944170415","https://openalex.org/W2946981798","https://openalex.org/W2956006366","https://openalex.org/W2956208315","https://openalex.org/W2970619462","https://openalex.org/W2981116725","https://openalex.org/W2986308377","https://openalex.org/W2999007152","https://openalex.org/W2999643712","https://openalex.org/W3011366949","https://openalex.org/W3017156007","https://openalex.org/W3031037273","https://openalex.org/W3034582256","https://openalex.org/W3041004439","https://openalex.org/W3044092929","https://openalex.org/W3094446745","https://openalex.org/W3101914811","https://openalex.org/W3107108671","https://openalex.org/W3120853043","https://openalex.org/W3121315632","https://openalex.org/W3172862468","https://openalex.org/W3201215387","https://openalex.org/W4235678817","https://openalex.org/W4292487836","https://openalex.org/W4311953222","https://openalex.org/W6719754944","https://openalex.org/W6785792240"],"related_works":["https://openalex.org/W143968899","https://openalex.org/W2331799233","https://openalex.org/W1910397643","https://openalex.org/W4386590108","https://openalex.org/W2559920679","https://openalex.org/W2181983119","https://openalex.org/W4380757864","https://openalex.org/W4323520541","https://openalex.org/W2587107828","https://openalex.org/W4387713203"],"abstract_inverted_index":{"With":[0],"the":[1,38,45,80,86,94,121,145],"increasing":[2],"of":[3,40,83,88,96,120,147],"online":[4],"social":[5,7,20,31,34,89,102,148],"behavior,":[6],"relationships":[8,32],"have":[9,53],"an":[10,131],"important":[11,132],"impact":[12],"on":[13,19,33,93],"consumer":[14,111],"negative":[15,112],"comment":[16,113],"behavior":[17,98,115],"(CNCB)":[18],"commerce":[21,35,90,149],"platforms.":[22,150],"Existing":[23],"studies":[24,52],"lack":[25],"to":[26,56,75,137],"describe":[27],"CNCB":[28,84],"influenced":[29],"by":[30],"platforms":[36,91],"from":[37],"perspective":[39],"well-thought-out":[41],"planning":[42,114],"results,":[43],"and":[44,69,78,108,134,139],"proposed":[46],"structural":[47,65],"equation":[48,66],"models":[49],"in":[50,85],"previous":[51],"been":[54],"difficult":[55],"predict":[57],"CNCB.":[58],"Hence,":[59],"this":[60],"study":[61,129],"proposes":[62],"a":[63,105,110],"new":[64],"model":[67,74,116],"(SEM)":[68],"artificial":[70],"neural":[71],"network":[72],"(ANN)":[73],"deeply":[76],"explore":[77],"reveal":[79],"generation":[81],"mechanism":[82],"context":[87],"based":[92],"theory":[95],"planned":[97],"(TPB).":[99],"We":[100],"regard":[101],"support":[103],"as":[104],"moderating":[106],"effect":[107],"construct":[109],"(CNCPBM).":[117],"The":[118],"results":[119],"data":[122],"analysis":[123],"show":[124],"CNCPBM":[125],"is":[126],"supported.":[127],"This":[128],"provides":[130],"theoretical":[133],"practical":[135,141],"contribution":[136],"CNCB,":[138],"offers":[140],"management":[142],"enlightenment":[143],"for":[144],"managers":[146]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
