{"id":"https://openalex.org/W4308008190","doi":"https://doi.org/10.3233/jifs-220985","title":"A model proposal for measuring service quality of eduaction with fuzzy rule-based approach and fuzzy ranking and an application","display_name":"A model proposal for measuring service quality of eduaction with fuzzy rule-based approach and fuzzy ranking and an application","publication_year":2022,"publication_date":"2022-11-01","ids":{"openalex":"https://openalex.org/W4308008190","doi":"https://doi.org/10.3233/jifs-220985"},"language":"en","primary_location":{"id":"doi:10.3233/jifs-220985","is_oa":false,"landing_page_url":"https://doi.org/10.3233/jifs-220985","pdf_url":null,"source":{"id":"https://openalex.org/S179157397","display_name":"Journal of Intelligent & Fuzzy Systems","issn_l":"1064-1246","issn":["1064-1246","1875-8967"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Intelligent &amp; Fuzzy Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5058634202","display_name":"Ufuk Altinsoy","orcid":null},"institutions":[{"id":"https://openalex.org/I45642913","display_name":"K\u0131r\u0131kkale University","ror":"https://ror.org/01zhwwf82","country_code":"TR","type":"education","lineage":["https://openalex.org/I45642913"]}],"countries":["TR"],"is_corresponding":true,"raw_author_name":"Ufuk Altinsoy","raw_affiliation_strings":["Faculty of Engineering and Architecture/Industrial Engineering, Kirikkale University, Kirikkale, Turkey"],"affiliations":[{"raw_affiliation_string":"Faculty of Engineering and Architecture/Industrial Engineering, Kirikkale University, Kirikkale, Turkey","institution_ids":["https://openalex.org/I45642913"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5040079762","display_name":"Adnan Aktepe","orcid":"https://orcid.org/0000-0002-3340-244X"},"institutions":[{"id":"https://openalex.org/I45642913","display_name":"K\u0131r\u0131kkale University","ror":"https://ror.org/01zhwwf82","country_code":"TR","type":"education","lineage":["https://openalex.org/I45642913"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Adnan Aktepe","raw_affiliation_strings":["Faculty of Engineering and Architecture/Industrial Engineering, Kirikkale University, Kirikkale, Turkey"],"affiliations":[{"raw_affiliation_string":"Faculty of Engineering and Architecture/Industrial Engineering, Kirikkale University, Kirikkale, Turkey","institution_ids":["https://openalex.org/I45642913"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5036349645","display_name":"S\u00fcleyman Ers\u00f6z","orcid":"https://orcid.org/0000-0002-7534-6837"},"institutions":[{"id":"https://openalex.org/I45642913","display_name":"K\u0131r\u0131kkale University","ror":"https://ror.org/01zhwwf82","country_code":"TR","type":"education","lineage":["https://openalex.org/I45642913"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Suleyman Ersoz","raw_affiliation_strings":["Faculty of Engineering and Architecture/Industrial Engineering, Kirikkale University, Kirikkale, Turkey"],"affiliations":[{"raw_affiliation_string":"Faculty of Engineering and Architecture/Industrial Engineering, Kirikkale University, Kirikkale, Turkey","institution_ids":["https://openalex.org/I45642913"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5058634202"],"corresponding_institution_ids":["https://openalex.org/I45642913"],"apc_list":null,"apc_paid":null,"fwci":0.2102,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.61371466,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"44","issue":"2","first_page":"2217","last_page":"2230"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9894999861717224,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9894999861717224,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/fuzzy-logic","display_name":"Fuzzy logic","score":0.7790099382400513},{"id":"https://openalex.org/keywords/ranking","display_name":"Ranking (information retrieval)","score":0.7123851776123047},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.6038590669631958},{"id":"https://openalex.org/keywords/confirmatory-factor-analysis","display_name":"Confirmatory factor analysis","score":0.6003279089927673},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5817314982414246},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5652511715888977},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5548457503318787},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.5449097156524658},{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.5329205989837646},{"id":"https://openalex.org/keywords/exploratory-factor-analysis","display_name":"Exploratory factor analysis","score":0.49607667326927185},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.4021850526332855},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3398370146751404},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3164084553718567},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.27898651361465454},{"id":"https://openalex.org/keywords/structural-equation-modeling","display_name":"Structural equation modeling","score":0.18150776624679565},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.1615145206451416},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.11801719665527344}],"concepts":[{"id":"https://openalex.org/C58166","wikidata":"https://www.wikidata.org/wiki/Q224821","display_name":"Fuzzy logic","level":2,"score":0.7790099382400513},{"id":"https://openalex.org/C189430467","wikidata":"https://www.wikidata.org/wiki/Q7293293","display_name":"Ranking (information retrieval)","level":2,"score":0.7123851776123047},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6038590669631958},{"id":"https://openalex.org/C40722632","wikidata":"https://www.wikidata.org/wiki/Q5160137","display_name":"Confirmatory factor analysis","level":3,"score":0.6003279089927673},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5817314982414246},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5652511715888977},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5548457503318787},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.5449097156524658},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.5329205989837646},{"id":"https://openalex.org/C165957694","wikidata":"https://www.wikidata.org/wiki/Q5421350","display_name":"Exploratory factor analysis","level":3,"score":0.49607667326927185},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.4021850526332855},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3398370146751404},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3164084553718567},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.27898651361465454},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.18150776624679565},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.1615145206451416},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.11801719665527344},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.3233/jifs-220985","is_oa":false,"landing_page_url":"https://doi.org/10.3233/jifs-220985","pdf_url":null,"source":{"id":"https://openalex.org/S179157397","display_name":"Journal of Intelligent & Fuzzy Systems","issn_l":"1064-1246","issn":["1064-1246","1875-8967"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Intelligent &amp; Fuzzy Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.6100000143051147,"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":39,"referenced_works":["https://openalex.org/W50277311","https://openalex.org/W1418409325","https://openalex.org/W1568380729","https://openalex.org/W1983686086","https://openalex.org/W2016561399","https://openalex.org/W2028809046","https://openalex.org/W2047655725","https://openalex.org/W2049628759","https://openalex.org/W2074340011","https://openalex.org/W2086390519","https://openalex.org/W2088477804","https://openalex.org/W2122192803","https://openalex.org/W2129099689","https://openalex.org/W2193817681","https://openalex.org/W2331065793","https://openalex.org/W2338056902","https://openalex.org/W2344912362","https://openalex.org/W2489692099","https://openalex.org/W2507223112","https://openalex.org/W2558006852","https://openalex.org/W2600259907","https://openalex.org/W2625363277","https://openalex.org/W2799914428","https://openalex.org/W2942936679","https://openalex.org/W3008679852","https://openalex.org/W3113958293","https://openalex.org/W3124471655","https://openalex.org/W3165670850","https://openalex.org/W3212905530","https://openalex.org/W4205617840","https://openalex.org/W4206403479","https://openalex.org/W4213042333","https://openalex.org/W4224291796","https://openalex.org/W6662567787","https://openalex.org/W6672443497","https://openalex.org/W6679636601","https://openalex.org/W6702520308","https://openalex.org/W6703368022","https://openalex.org/W7008904331"],"related_works":["https://openalex.org/W2898496138","https://openalex.org/W2384586913","https://openalex.org/W2353508554","https://openalex.org/W4254924177","https://openalex.org/W2184398632","https://openalex.org/W3135838638","https://openalex.org/W3213051682","https://openalex.org/W564637257","https://openalex.org/W2346747673","https://openalex.org/W2385721021"],"abstract_inverted_index":{"In":[0,99],"today\u2019s":[1],"understanding,":[2],"the":[3,15,18,21,24,72,84,90,94,125,131,145,161,165,168,172,174,180,186,198,212],"universities":[4,16],"are":[5,60,142,207],"considered":[6],"as":[7,102],"service":[8,34,45,128],"providers":[9],"besides":[10],"their":[11,33,44],"institutional":[12],"functions.":[13],"Because":[14,160],"shape":[17],"future":[19],"of":[20,89,93,105,113,130,139,171,195],"country":[22],"via":[23,144],"services":[25],"they":[26],"provide,":[27],"it":[28,80],"is":[29,78,81,97,177,182,202],"a":[30,103,106,110,193],"necessity":[31],"that":[32,68,83],"quality":[35,46,129],"must":[36,47],"be":[37,48],"assessed":[38],"by":[39,184],"using":[40,185],"scientific":[41,53],"analyses,":[42,150],"and":[43,87,116,136,147,155,179,189,204],"improved":[49],"based":[50,210],"on":[51,211],"such":[52],"findings.":[54],"The":[55,134],"Generation":[56,95],"Z,":[57],"whose":[58],"members":[59],"currently":[61],"receiving":[62],"university":[63],"education":[64,127],"carries":[65],"unique":[66],"features":[67],"distinguish":[69],"them":[70],"from":[71],"previous":[73],"generations.":[74],"When":[75],"this":[76,100,140,196],"fact":[77],"considered,":[79],"understood":[82],"constant":[85],"research":[86],"monitoring":[88],"learning":[91],"environment":[92],"Z":[96,132],"important.":[98],"study,":[101,197],"result":[104,194],"detailed":[107],"literature":[108],"search,":[109],"scale":[111,141],"consisting":[112],"7":[114],"dimensions":[115],"36":[117],"indicators":[118],"was":[119],"developed":[120],"in":[121],"order":[122],"to":[123,164],"measure":[124],"higher":[126],"generation.":[133],"validity":[135,149],"reliability":[137],"tests":[138],"completed":[143],"convergent":[146],"divergent":[148],"Exploratory":[151],"Factor":[152,157],"Analysis":[153,158],"(EFA),":[154],"Confirmatory":[156],"(CFA).":[159],"answers":[162],"provided":[163],"surveys":[166],"reflect":[167],"personal":[169],"evaluation":[170],"participants,":[173],"Fuzzy":[175],"Logic":[176],"employed,":[178],"study":[181],"conducted":[183],"fuzzy":[187,190],"modelling":[188],"ranking.":[191],"As":[192],"General":[199],"Satisfaction":[200],"Index":[201],"created,":[203],"improving":[205],"recommendations":[206],"carried":[208],"out":[209],"scores.":[213]},"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
