{"id":"https://openalex.org/W4280503597","doi":"https://doi.org/10.3233/jifs-220126","title":"Balanced scorecard-based cost analysis of service industry using a novel hybrid decision making approach based on golden cut-oriented bipolar and q-ROF sets","display_name":"Balanced scorecard-based cost analysis of service industry using a novel hybrid decision making approach based on golden cut-oriented bipolar and q-ROF sets","publication_year":2022,"publication_date":"2022-05-17","ids":{"openalex":"https://openalex.org/W4280503597","doi":"https://doi.org/10.3233/jifs-220126"},"language":"en","primary_location":{"id":"doi:10.3233/jifs-220126","is_oa":false,"landing_page_url":"https://doi.org/10.3233/jifs-220126","pdf_url":null,"source":{"id":"https://openalex.org/S179157397","display_name":"Journal of Intelligent & Fuzzy Systems","issn_l":"1064-1246","issn":["1064-1246","1875-8967"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Intelligent &amp; Fuzzy Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5050657833","display_name":"Ya\u015far G\u00f6kalp","orcid":"https://orcid.org/0000-0002-3390-4597"},"institutions":[{"id":"https://openalex.org/I3125470973","display_name":"Istanbul Medipol University","ror":"https://ror.org/037jwzz50","country_code":"TR","type":"education","lineage":["https://openalex.org/I3125470973"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Ya\u015far G\u00f6kalp","raw_affiliation_strings":["The School of Health, Istanbul Medipol University, Istanbul, Turkey"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The School of Health, Istanbul Medipol University, Istanbul, Turkey","institution_ids":["https://openalex.org/I3125470973"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5064031601","display_name":"Serhat Y\u00fcksel","orcid":"https://orcid.org/0000-0002-9858-1266"},"institutions":[{"id":"https://openalex.org/I3125470973","display_name":"Istanbul Medipol University","ror":"https://ror.org/037jwzz50","country_code":"TR","type":"education","lineage":["https://openalex.org/I3125470973"]}],"countries":["TR"],"is_corresponding":false,"raw_author_name":"Serhat Y\u00fcksel","raw_affiliation_strings":["The School of Business, Istanbul Medipol University, Istanbul, Turkey","E-mail:"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The School of Business, Istanbul Medipol University, Istanbul, Turkey","institution_ids":["https://openalex.org/I3125470973"]},{"raw_affiliation_string":"E-mail:","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089366076","display_name":"Hasan D\u0131n\u00e7er","orcid":"https://orcid.org/0000-0002-8072-031X"},"institutions":[{"id":"https://openalex.org/I3125470973","display_name":"Istanbul Medipol University","ror":"https://ror.org/037jwzz50","country_code":"TR","type":"education","lineage":["https://openalex.org/I3125470973"]}],"countries":["TR"],"is_corresponding":true,"raw_author_name":"Hasan Din\u00e7er","raw_affiliation_strings":["The School of Business, Istanbul Medipol University, Istanbul, Turkey","E-mail:"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The School of Business, Istanbul Medipol University, Istanbul, Turkey","institution_ids":["https://openalex.org/I3125470973"]},{"raw_affiliation_string":"E-mail:","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5089366076"],"corresponding_institution_ids":["https://openalex.org/I3125470973"],"apc_list":null,"apc_paid":null,"fwci":3.2666,"has_fulltext":false,"cited_by_count":20,"citation_normalized_percentile":{"value":0.92405945,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":99},"biblio":{"volume":"43","issue":"4","first_page":"4709","last_page":"4722"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.9914000034332275,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.9914000034332275,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13331","display_name":"Energy and Environmental Sustainability","score":0.9872999787330627,"subfield":{"id":"https://openalex.org/subfields/2105","display_name":"Renewable Energy, Sustainability and the Environment"},"field":{"id":"https://openalex.org/fields/21","display_name":"Energy"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13237","display_name":"Socio-economic Development and Sustainability","score":0.9160000085830688,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/topsis","display_name":"TOPSIS","score":0.8735114336013794},{"id":"https://openalex.org/keywords/balanced-scorecard","display_name":"Balanced scorecard","score":0.7507498264312744},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.582879900932312},{"id":"https://openalex.org/keywords/energy","display_name":"Energy (signal processing)","score":0.5280134081840515},{"id":"https://openalex.org/keywords/preference","display_name":"Preference","score":0.4598556160926819},{"id":"https://openalex.org/keywords/ideal-solution","display_name":"Ideal solution","score":0.4360295534133911},{"id":"https://openalex.org/keywords/risk-analysis","display_name":"Risk analysis (engineering)","score":0.4061533212661743},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.39989542961120605},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.22281771898269653},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.17487147450447083},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.16845884919166565},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.13194814324378967}],"concepts":[{"id":"https://openalex.org/C51566761","wikidata":"https://www.wikidata.org/wiki/Q1235853","display_name":"TOPSIS","level":2,"score":0.8735114336013794},{"id":"https://openalex.org/C199004533","wikidata":"https://www.wikidata.org/wiki/Q210127","display_name":"Balanced scorecard","level":2,"score":0.7507498264312744},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.582879900932312},{"id":"https://openalex.org/C186370098","wikidata":"https://www.wikidata.org/wiki/Q442787","display_name":"Energy (signal processing)","level":2,"score":0.5280134081840515},{"id":"https://openalex.org/C2781249084","wikidata":"https://www.wikidata.org/wiki/Q908656","display_name":"Preference","level":2,"score":0.4598556160926819},{"id":"https://openalex.org/C89591040","wikidata":"https://www.wikidata.org/wiki/Q1779030","display_name":"Ideal solution","level":2,"score":0.4360295534133911},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.4061533212661743},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.39989542961120605},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.22281771898269653},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.17487147450447083},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.16845884919166565},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.13194814324378967},{"id":"https://openalex.org/C97355855","wikidata":"https://www.wikidata.org/wiki/Q11473","display_name":"Thermodynamics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.3233/jifs-220126","is_oa":false,"landing_page_url":"https://doi.org/10.3233/jifs-220126","pdf_url":null,"source":{"id":"https://openalex.org/S179157397","display_name":"Journal of Intelligent & Fuzzy Systems","issn_l":"1064-1246","issn":["1064-1246","1875-8967"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Intelligent &amp; Fuzzy Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/7","display_name":"Affordable and clean energy","score":0.49000000953674316}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":55,"referenced_works":["https://openalex.org/W2056258586","https://openalex.org/W2172162388","https://openalex.org/W2514754342","https://openalex.org/W2619445173","https://openalex.org/W2767310640","https://openalex.org/W2791905230","https://openalex.org/W2797529314","https://openalex.org/W2803719421","https://openalex.org/W2887046871","https://openalex.org/W2887147695","https://openalex.org/W2889601277","https://openalex.org/W2890081982","https://openalex.org/W2898885809","https://openalex.org/W2912242428","https://openalex.org/W2950800736","https://openalex.org/W2951762009","https://openalex.org/W2951890633","https://openalex.org/W2955745338","https://openalex.org/W2966723651","https://openalex.org/W2966856803","https://openalex.org/W2969631268","https://openalex.org/W2989174869","https://openalex.org/W3004221810","https://openalex.org/W3009574699","https://openalex.org/W3010855244","https://openalex.org/W3019118646","https://openalex.org/W3023377670","https://openalex.org/W3035834491","https://openalex.org/W3094407148","https://openalex.org/W3116476642","https://openalex.org/W3127131660","https://openalex.org/W3133843330","https://openalex.org/W3154306020","https://openalex.org/W3160550508","https://openalex.org/W3175117155","https://openalex.org/W3192165469","https://openalex.org/W3195611534","https://openalex.org/W3200665410","https://openalex.org/W3201704374","https://openalex.org/W3201721438","https://openalex.org/W3203770270","https://openalex.org/W3205781859","https://openalex.org/W3211168004","https://openalex.org/W3212095860","https://openalex.org/W3214263534","https://openalex.org/W3214965142","https://openalex.org/W3216683015","https://openalex.org/W4200438273","https://openalex.org/W4205190396","https://openalex.org/W4220990839","https://openalex.org/W4289254296","https://openalex.org/W6684899708","https://openalex.org/W6776670527","https://openalex.org/W6777074332","https://openalex.org/W6804586401"],"related_works":["https://openalex.org/W2347675019","https://openalex.org/W2293202234","https://openalex.org/W1985878350","https://openalex.org/W3108523721","https://openalex.org/W2357826512","https://openalex.org/W3186571589","https://openalex.org/W2056645375","https://openalex.org/W3185951377","https://openalex.org/W2936423980","https://openalex.org/W2894142394"],"abstract_inverted_index":{"This":[0,102],"study":[1,82],"aims":[2],"to":[3,13,73,84,142,152,159,192,240],"create":[4],"a":[5,23,206],"strategy":[6],"for":[7,68,209],"reducing":[8],"energy":[9,91,194,202,214,222,232,243],"costs":[10,92,195,229,244],"in":[11,114,156,196,219,245],"hospitals":[12],"ensure":[14],"the":[15,64,90,115,128,133,136,154,172,175,187,193,199,221,227,246],"sustainability":[16],"of":[17,66,80,93,130,174,184,201,224,230],"health":[18,94],"services.":[19],"In":[20],"this":[21,81,123,143,210],"framework,":[22],"novel":[24],"hybrid":[25],"decision":[26],"making":[27],"approach":[28],"is":[29,83,120,125,148],"generated":[30,126],"based":[31],"on":[32,171],"golden":[33,146],"cut-oriented":[34],"bipolar":[35,157],"and":[36,122],"q-rung":[37],"orthopair":[38],"fuzzy":[39,99],"sets":[40],"(q-ROFs).":[41],"Firstly,":[42],"balanced":[43],"scorecard":[44],"(BSC)-based":[45],"criteria":[46,137],"are":[47,61,234],"evaluated":[48],"by":[49,71,109],"using":[50],"multi":[51],"stepwise":[52],"weight":[53,189],"assessment":[54],"ratio":[55],"analysis":[56],"(M-SWARA)":[57],"approach.":[58],"Secondly,":[59],"alternatives":[60],"examined":[62,140],"with":[63,96,111,127,190],"help":[65],"technique":[67,124],"order":[69],"preference":[70],"similarity":[72],"ideal":[74],"solution":[75],"(TOPSIS)":[76],"technique.":[77],"The":[78,178],"novelty":[79],"find":[85],"critical":[86],"factors":[87],"that":[88,181],"affect":[89],"institutions":[95],"an":[97,168],"original":[98],"decision-making":[100],"model.":[101,177],"proposed":[103,176],"model":[104],"has":[105,186],"also":[106,204],"some":[107],"superiorities":[108],"comparing":[110],"previous":[112],"models":[113],"literature.":[116],"First,":[117],"SWARA":[118],"method":[119],"improved,":[121],"name":[129],"M-SWARA.":[131],"Hence,":[132],"relationship":[134],"between":[135],"can":[138],"be":[139,217,238],"owing":[141],"issue.":[144,211],"Additionally,":[145,198],"cut":[147],"taken":[149],"into":[150],"consideration":[151],"compute":[153],"degrees":[155],"q-ROFSs":[158],"achieve":[160],"more":[161],"accurate":[162],"results.":[163],"These":[164],"two":[165],"issues":[166],"have":[167],"important":[169],"impact":[170],"originality":[173],"findings":[179],"demonstrate":[180],"consciousness":[182],"level":[183],"employees":[185],"highest":[188],"respect":[191],"hospitals.":[197,225],"type":[200],"used":[203],"plays":[205],"significant":[207],"role":[208],"Thus,":[212],"renewable":[213],"sources":[215],"should":[216],"considered":[218],"meeting":[220],"needs":[223],"Although":[226],"installation":[228],"these":[231],"types":[233],"higher,":[235],"it":[236],"will":[237],"possible":[239],"significantly":[241],"reduce":[242],"long":[247],"run.":[248]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":15}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}
