{"id":"https://openalex.org/W2964380714","doi":"https://doi.org/10.3233/jifs-190444","title":"An ordinal scale-based GDM approach to prioritize customer requirements in QFD product planning","display_name":"An ordinal scale-based GDM approach to prioritize customer requirements in QFD product planning","publication_year":2019,"publication_date":"2019-07-22","ids":{"openalex":"https://openalex.org/W2964380714","doi":"https://doi.org/10.3233/jifs-190444","mag":"2964380714"},"language":"en","primary_location":{"id":"doi:10.3233/jifs-190444","is_oa":false,"landing_page_url":"https://doi.org/10.3233/jifs-190444","pdf_url":null,"source":{"id":"https://openalex.org/S179157397","display_name":"Journal of Intelligent & Fuzzy Systems","issn_l":"1064-1246","issn":["1064-1246","1875-8967"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Intelligent &amp; Fuzzy Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5077231209","display_name":"Qiang Yang","orcid":"https://orcid.org/0000-0002-9577-3318"},"institutions":[{"id":"https://openalex.org/I4800084","display_name":"Southwest Jiaotong University","ror":"https://ror.org/00hn7w693","country_code":"CN","type":"education","lineage":["https://openalex.org/I4800084"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Qiang Yang","raw_affiliation_strings":["National United Engineering Laboratory of Integrated and Intelligent Transportation, Southwest Jiaotong University, Chengdu Sichuan, People\u2019s Republic of China","School of Transportation and Logistics, Southwest Jiaotong University, Chengdu, Sichuan, People\u2019s Republic of China","School of Transportation and Logistics, Southwest Jiaotong University, Chengdu, Sichuan, People's Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National United Engineering Laboratory of Integrated and Intelligent Transportation, Southwest Jiaotong University, Chengdu Sichuan, People\u2019s Republic of China","institution_ids":["https://openalex.org/I4800084"]},{"raw_affiliation_string":"School of Transportation and Logistics, Southwest Jiaotong University, Chengdu, Sichuan, People\u2019s Republic of China","institution_ids":["https://openalex.org/I4800084"]},{"raw_affiliation_string":"School of Transportation and Logistics, Southwest Jiaotong University, Chengdu, Sichuan, People's Republic of China","institution_ids":["https://openalex.org/I4800084"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053308244","display_name":"Yanlai Li","orcid":null},"institutions":[{"id":"https://openalex.org/I4800084","display_name":"Southwest Jiaotong University","ror":"https://ror.org/00hn7w693","country_code":"CN","type":"education","lineage":["https://openalex.org/I4800084"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Yan-Lai Li","raw_affiliation_strings":["National United Engineering Laboratory of Integrated and Intelligent Transportation, Southwest Jiaotong University, Chengdu Sichuan, People\u2019s Republic of China","School of Transportation and Logistics, Southwest Jiaotong University, Chengdu, Sichuan, People\u2019s Republic of China","School of Transportation and Logistics, Southwest Jiaotong University, Chengdu, Sichuan, People's Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"National United Engineering Laboratory of Integrated and Intelligent Transportation, Southwest Jiaotong University, Chengdu Sichuan, People\u2019s Republic of China","institution_ids":["https://openalex.org/I4800084"]},{"raw_affiliation_string":"School of Transportation and Logistics, Southwest Jiaotong University, Chengdu, Sichuan, People\u2019s Republic of China","institution_ids":["https://openalex.org/I4800084"]},{"raw_affiliation_string":"School of Transportation and Logistics, Southwest Jiaotong University, Chengdu, Sichuan, People's Republic of China","institution_ids":["https://openalex.org/I4800084"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5035869274","display_name":"Kwai\u2010Sang Chin","orcid":"https://orcid.org/0000-0002-7029-007X"},"institutions":[{"id":"https://openalex.org/I168719708","display_name":"City University of Hong Kong","ror":"https://ror.org/03q8dnn23","country_code":"HK","type":"education","lineage":["https://openalex.org/I168719708"]}],"countries":["HK"],"is_corresponding":false,"raw_author_name":"Kwai-Sang Chin","raw_affiliation_strings":["Department of Systems Engineering and Engineering Management, City University of Hong Kong, Kowloon Tong, Hong Kong, People\u2019s Republic of China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Systems Engineering and Engineering Management, City University of Hong Kong, Kowloon Tong, Hong Kong, People\u2019s Republic of China","institution_ids":["https://openalex.org/I168719708"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5053308244"],"corresponding_institution_ids":["https://openalex.org/I4800084"],"apc_list":null,"apc_paid":null,"fwci":2.2485,"has_fulltext":false,"cited_by_count":7,"citation_normalized_percentile":{"value":0.8920972,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"37","issue":"3","first_page":"4349","last_page":"4367"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12945","display_name":"Quality Function Deployment in Product Design","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10050","display_name":"Multi-Criteria Decision Making","score":0.9950000047683716,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12709","display_name":"Optimization and Mathematical Programming","score":0.9399999976158142,"subfield":{"id":"https://openalex.org/subfields/2207","display_name":"Control and Systems Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality-function-deployment","display_name":"Quality function deployment","score":0.9674170017242432},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6507999897003174},{"id":"https://openalex.org/keywords/ordinal-scale","display_name":"Ordinal Scale","score":0.6315547823905945},{"id":"https://openalex.org/keywords/house-of-quality","display_name":"House of Quality","score":0.6188960671424866},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5441880822181702},{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.5068750977516174},{"id":"https://openalex.org/keywords/preference","display_name":"Preference","score":0.5061916708946228},{"id":"https://openalex.org/keywords/product-planning","display_name":"Product planning","score":0.4982903003692627},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.45600757002830505},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4352352023124695},{"id":"https://openalex.org/keywords/new-product-development","display_name":"New product development","score":0.33461514115333557},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.18156984448432922},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.17293918132781982},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.1355190873146057},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.1159500777721405},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.09300249814987183},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.06660977005958557}],"concepts":[{"id":"https://openalex.org/C86992474","wikidata":"https://www.wikidata.org/wiki/Q763591","display_name":"Quality function deployment","level":3,"score":0.9674170017242432},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6507999897003174},{"id":"https://openalex.org/C2909711754","wikidata":"https://www.wikidata.org/wiki/Q7100785","display_name":"Ordinal Scale","level":2,"score":0.6315547823905945},{"id":"https://openalex.org/C76471051","wikidata":"https://www.wikidata.org/wiki/Q763591","display_name":"House of Quality","level":5,"score":0.6188960671424866},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5441880822181702},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.5068750977516174},{"id":"https://openalex.org/C2781249084","wikidata":"https://www.wikidata.org/wiki/Q908656","display_name":"Preference","level":2,"score":0.5061916708946228},{"id":"https://openalex.org/C2778375527","wikidata":"https://www.wikidata.org/wiki/Q20720195","display_name":"Product planning","level":3,"score":0.4982903003692627},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.45600757002830505},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4352352023124695},{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.33461514115333557},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.18156984448432922},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.17293918132781982},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.1355190873146057},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.1159500777721405},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.09300249814987183},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.06660977005958557},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.3233/jifs-190444","is_oa":false,"landing_page_url":"https://doi.org/10.3233/jifs-190444","pdf_url":null,"source":{"id":"https://openalex.org/S179157397","display_name":"Journal of Intelligent & Fuzzy Systems","issn_l":"1064-1246","issn":["1064-1246","1875-8967"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Intelligent &amp; Fuzzy Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":63,"referenced_works":["https://openalex.org/W1585155070","https://openalex.org/W1590638423","https://openalex.org/W1637071264","https://openalex.org/W1660706428","https://openalex.org/W1965142227","https://openalex.org/W1965191954","https://openalex.org/W1966996055","https://openalex.org/W1988843277","https://openalex.org/W2000113052","https://openalex.org/W2012908423","https://openalex.org/W2014582883","https://openalex.org/W2025596729","https://openalex.org/W2032053261","https://openalex.org/W2041058143","https://openalex.org/W2043162489","https://openalex.org/W2044796277","https://openalex.org/W2048539263","https://openalex.org/W2058928496","https://openalex.org/W2064810080","https://openalex.org/W2065752879","https://openalex.org/W2072239176","https://openalex.org/W2075904323","https://openalex.org/W2080802424","https://openalex.org/W2080986991","https://openalex.org/W2081981809","https://openalex.org/W2084198048","https://openalex.org/W2086556365","https://openalex.org/W2094688336","https://openalex.org/W2106060763","https://openalex.org/W2112959280","https://openalex.org/W2118704679","https://openalex.org/W2126208907","https://openalex.org/W2127897118","https://openalex.org/W2143599027","https://openalex.org/W2186649333","https://openalex.org/W2274298652","https://openalex.org/W2274899282","https://openalex.org/W2321837546","https://openalex.org/W2333988685","https://openalex.org/W2397568160","https://openalex.org/W2414491874","https://openalex.org/W2464096292","https://openalex.org/W2588007168","https://openalex.org/W2591222206","https://openalex.org/W2618699081","https://openalex.org/W2756292711","https://openalex.org/W2765801959","https://openalex.org/W2769504032","https://openalex.org/W2787624325","https://openalex.org/W2794179996","https://openalex.org/W2796547704","https://openalex.org/W2801276705","https://openalex.org/W2808409711","https://openalex.org/W2884892695","https://openalex.org/W2890666296","https://openalex.org/W2895183040","https://openalex.org/W2900726736","https://openalex.org/W2901294159","https://openalex.org/W2904961650","https://openalex.org/W2919707593","https://openalex.org/W2964219651","https://openalex.org/W6634666184","https://openalex.org/W6635101376"],"related_works":["https://openalex.org/W2354716031","https://openalex.org/W2070372910","https://openalex.org/W2364827761","https://openalex.org/W2255222508","https://openalex.org/W2027471071","https://openalex.org/W176997299","https://openalex.org/W2009965723","https://openalex.org/W2126983240","https://openalex.org/W1663924104","https://openalex.org/W2964380714"],"abstract_inverted_index":{"Quality":[0],"function":[1],"deployment":[2],"(QFD)":[3],"is":[4,30,58,71,97,117],"an":[5,22,174],"effective":[6,159],"tool":[7],"for":[8,99],"the":[9,26,35,79,84,89,101,121,126,132,135,142,154,161,166],"design":[10],"and":[11,32,56,87,112,123,145,165],"improvement":[12],"of":[13,17,25,28,38,73,125,134,163,169],"products/services.":[14],"The":[15,68,93],"prioritization":[16],"customer":[18],"requirements":[19],"(CRs),":[20],"as":[21],"essential":[23],"component":[24],"house":[27],"quality,":[29],"fundamental":[31],"strategic":[33],"in":[34,64],"whole":[36],"process":[37],"QFD":[39,65],"product":[40,66],"planning.":[41,67],"This":[42],"study":[43],"proposes":[44],"a":[45],"novel":[46],"ordinal":[47,102,175],"scale":[48,103],"values":[49,104],"based":[50],"group":[51],"decision-making":[52],"(GDM)":[53],"approach":[54,70,96,144,156],"first":[55],"it":[57],"subsequently":[59],"used":[60],"to":[61,109,119,130],"prioritize":[62],"CRs":[63,170],"proposed":[69,94,127,136,143,155],"composed":[72],"three":[74],"stages,":[75],"that":[76,153],"is,":[77],"constructing":[78,88],"integrated":[80],"preference":[81,91,167],"vector,":[82],"defining":[83],"extraction":[85],"sequence":[86],"comprehensive":[90],"vector.":[92],"GDM":[95],"good":[98],"utilizing":[100],"provided":[105],"by":[106,173],"respondents":[107],"due":[108],"limited":[110],"experience":[111],"knowledge.":[113],"An":[114],"illustrative":[115],"example":[116],"presented":[118],"verify":[120],"applicability":[122],"efficiency":[124],"approach.":[128],"Further,":[129],"demonstrate":[131],"superiority":[133],"approach,":[137],"comparisons":[138],"are":[139,171],"made":[140],"between":[141],"two":[146],"other":[147],"similar":[148],"methods.":[149],"Practical":[150],"results":[151],"demonstrated":[152],"can":[157],"be":[158],"when":[160],"importance":[162],"customers":[164],"evaluations":[168],"given":[172],"scale.":[176]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":3}],"updated_date":"2026-05-21T06:26:12.895304","created_date":"2025-10-10T00:00:00"}
