{"id":"https://openalex.org/W2784131715","doi":"https://doi.org/10.3233/ip-170050","title":"Digital discretion: A systematic literature review of ICT and street-level discretion","display_name":"Digital discretion: A systematic literature review of ICT and street-level discretion","publication_year":2018,"publication_date":"2018-01-12","ids":{"openalex":"https://openalex.org/W2784131715","doi":"https://doi.org/10.3233/ip-170050","mag":"2784131715"},"language":"en","primary_location":{"id":"doi:10.3233/ip-170050","is_oa":false,"landing_page_url":"https://doi.org/10.3233/ip-170050","pdf_url":null,"source":{"id":"https://openalex.org/S2764374723","display_name":"Information Polity","issn_l":"1570-1255","issn":["1570-1255","1875-8754"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Polity","raw_type":"journal-article"},"type":"review","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5015936757","display_name":"Peter Andr\u00e9 Busch","orcid":"https://orcid.org/0000-0001-6914-1926"},"institutions":[{"id":"https://openalex.org/I200650556","display_name":"University of Agder","ror":"https://ror.org/03x297z98","country_code":"NO","type":"education","lineage":["https://openalex.org/I200650556"]}],"countries":["NO"],"is_corresponding":true,"raw_author_name":"Peter Andr\u00e9 Busch","raw_affiliation_strings":["University of Agder","Department of Information Systems, University of Agder, Kristiansand, Norway"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Agder","institution_ids":["https://openalex.org/I200650556"]},{"raw_affiliation_string":"Department of Information Systems, University of Agder, Kristiansand, Norway","institution_ids":["https://openalex.org/I200650556"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5023685541","display_name":"Helle Zinner Henriksen","orcid":"https://orcid.org/0000-0003-0123-3546"},"institutions":[{"id":"https://openalex.org/I180519160","display_name":"Copenhagen Business School","ror":"https://ror.org/04sppb023","country_code":"DK","type":"education","lineage":["https://openalex.org/I180519160"]},{"id":"https://openalex.org/I200650556","display_name":"University of Agder","ror":"https://ror.org/03x297z98","country_code":"NO","type":"education","lineage":["https://openalex.org/I200650556"]}],"countries":["DK","NO"],"is_corresponding":false,"raw_author_name":"Helle Zinner Henriksen","raw_affiliation_strings":["Department of Digitalization, Copenhagen Business School, Frederiksberg, Denmark","University of Agder","Department of Information Systems, University of Agder, Kristiansand, Norway"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Digitalization, Copenhagen Business School, Frederiksberg, Denmark","institution_ids":["https://openalex.org/I180519160"]},{"raw_affiliation_string":"University of Agder","institution_ids":["https://openalex.org/I200650556"]},{"raw_affiliation_string":"Department of Information Systems, University of Agder, Kristiansand, Norway","institution_ids":["https://openalex.org/I200650556"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5015936757"],"corresponding_institution_ids":["https://openalex.org/I200650556"],"apc_list":null,"apc_paid":null,"fwci":6.213,"has_fulltext":false,"cited_by_count":248,"citation_normalized_percentile":{"value":0.97058824,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":100},"biblio":{"volume":"23","issue":"1","first_page":"3","last_page":"28"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11461","display_name":"Local Government Finance and Decentralization","score":0.9811999797821045,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/discretion","display_name":"Discretion","score":0.8679117560386658},{"id":"https://openalex.org/keywords/bureaucracy","display_name":"Bureaucracy","score":0.6270481944084167},{"id":"https://openalex.org/keywords/information-and-communications-technology","display_name":"Information and Communications Technology","score":0.4602348804473877},{"id":"https://openalex.org/keywords/scope","display_name":"Scope (computer science)","score":0.4418945610523224},{"id":"https://openalex.org/keywords/public-service","display_name":"Public service","score":0.4274980127811432},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.404166579246521},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.3999668061733246},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.36226651072502136},{"id":"https://openalex.org/keywords/public-administration","display_name":"Public administration","score":0.3521276116371155},{"id":"https://openalex.org/keywords/politics","display_name":"Politics","score":0.20770129561424255},{"id":"https://openalex.org/keywords/law","display_name":"Law","score":0.1657734513282776},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.1620686948299408}],"concepts":[{"id":"https://openalex.org/C2777632292","wikidata":"https://www.wikidata.org/wiki/Q315515","display_name":"Discretion","level":2,"score":0.8679117560386658},{"id":"https://openalex.org/C51575053","wikidata":"https://www.wikidata.org/wiki/Q72468","display_name":"Bureaucracy","level":3,"score":0.6270481944084167},{"id":"https://openalex.org/C67363961","wikidata":"https://www.wikidata.org/wiki/Q5268834","display_name":"Information and Communications Technology","level":2,"score":0.4602348804473877},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.4418945610523224},{"id":"https://openalex.org/C2780110086","wikidata":"https://www.wikidata.org/wiki/Q161837","display_name":"Public service","level":2,"score":0.4274980127811432},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.404166579246521},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3999668061733246},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.36226651072502136},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.3521276116371155},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.20770129561424255},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.1657734513282776},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.1620686948299408},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.3233/ip-170050","is_oa":false,"landing_page_url":"https://doi.org/10.3233/ip-170050","pdf_url":null,"source":{"id":"https://openalex.org/S2764374723","display_name":"Information Polity","issn_l":"1570-1255","issn":["1570-1255","1875-8754"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Polity","raw_type":"journal-article"},{"id":"pmh:oai:research-api.cbs.dk:openaire_cris_publications/a8e3dd5d-430c-4f0a-ad33-914f4b7c7e2b","is_oa":false,"landing_page_url":"https://research.cbs.dk/en/publications/a8e3dd5d-430c-4f0a-ad33-914f4b7c7e2b","pdf_url":null,"source":{"id":"https://openalex.org/S4306401458","display_name":"CBS Research Portal (Copenhagen Business School)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I180519160","host_organization_name":"Copenhagen Business School","host_organization_lineage":["https://openalex.org/I180519160"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":"Busch, P A & Zinner Henriksen, H 2018, 'Digital Discretion : A Systematic Literature Review of ICT and Street-level Discretion', Information Polity, vol. 23, no. 1, pp. 3-28. https://doi.org/10.3233/IP-170050","raw_type":"info:eu-repo/semantics/review"},{"id":"pmh:oai:research-api.cbs.dk:publications/a8e3dd5d-430c-4f0a-ad33-914f4b7c7e2b","is_oa":false,"landing_page_url":"https://hdl.handle.net/10398/a8e3dd5d-430c-4f0a-ad33-914f4b7c7e2b","pdf_url":null,"source":{"id":"https://openalex.org/S4306401458","display_name":"CBS Research Portal (Copenhagen Business School)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I180519160","host_organization_name":"Copenhagen Business School","host_organization_lineage":["https://openalex.org/I180519160"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Busch, P A & Zinner Henriksen, H 2018, 'Digital Discretion : A Systematic Literature Review of ICT and Street-level Discretion', Information Polity, vol. 23, no. 1, pp. 3-28. https://doi.org/10.3233/IP-170050","raw_type":"info:eu-repo/semantics/review"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":98,"referenced_works":["https://openalex.org/W11293062","https://openalex.org/W17577632","https://openalex.org/W133709230","https://openalex.org/W142050287","https://openalex.org/W149590791","https://openalex.org/W244276123","https://openalex.org/W606889399","https://openalex.org/W646359236","https://openalex.org/W1507231541","https://openalex.org/W1532684506","https://openalex.org/W1544797908","https://openalex.org/W1773501336","https://openalex.org/W1843950211","https://openalex.org/W1910116550","https://openalex.org/W1919274085","https://openalex.org/W1963523968","https://openalex.org/W1965130353","https://openalex.org/W1976244645","https://openalex.org/W1981538137","https://openalex.org/W1983788828","https://openalex.org/W1986026591","https://openalex.org/W1997754379","https://openalex.org/W2002826359","https://openalex.org/W2004629990","https://openalex.org/W2005040914","https://openalex.org/W2009707259","https://openalex.org/W2013344859","https://openalex.org/W2015742787","https://openalex.org/W2018821139","https://openalex.org/W2020768238","https://openalex.org/W2022804666","https://openalex.org/W2030537285","https://openalex.org/W2031061004","https://openalex.org/W2035845280","https://openalex.org/W2036230025","https://openalex.org/W2038063787","https://openalex.org/W2039429868","https://openalex.org/W2044936748","https://openalex.org/W2052980568","https://openalex.org/W2054007011","https://openalex.org/W2056514185","https://openalex.org/W2057610235","https://openalex.org/W2062913809","https://openalex.org/W2070893482","https://openalex.org/W2081282679","https://openalex.org/W2088424048","https://openalex.org/W2089339136","https://openalex.org/W2091963440","https://openalex.org/W2095654817","https://openalex.org/W2096934244","https://openalex.org/W2099749841","https://openalex.org/W2099796613","https://openalex.org/W2103426108","https://openalex.org/W2111628838","https://openalex.org/W2119055540","https://openalex.org/W2123601949","https://openalex.org/W2129756513","https://openalex.org/W2137240809","https://openalex.org/W2137650964","https://openalex.org/W2138339354","https://openalex.org/W2148642366","https://openalex.org/W2153705774","https://openalex.org/W2154824354","https://openalex.org/W2156636549","https://openalex.org/W2162345081","https://openalex.org/W2162947945","https://openalex.org/W2169301143","https://openalex.org/W2170788115","https://openalex.org/W2183404620","https://openalex.org/W2287896715","https://openalex.org/W2293262879","https://openalex.org/W2294673070","https://openalex.org/W2402001096","https://openalex.org/W2461396107","https://openalex.org/W2498901793","https://openalex.org/W2500139727","https://openalex.org/W2517659983","https://openalex.org/W2534834233","https://openalex.org/W2576419386","https://openalex.org/W2589498349","https://openalex.org/W2605180258","https://openalex.org/W3121398603","https://openalex.org/W3153546858","https://openalex.org/W3206344424","https://openalex.org/W4285719527","https://openalex.org/W4291247166","https://openalex.org/W4301698736","https://openalex.org/W6600471280","https://openalex.org/W6600715174","https://openalex.org/W6605731126","https://openalex.org/W6606089330","https://openalex.org/W6652575425","https://openalex.org/W6676235441","https://openalex.org/W6679019255","https://openalex.org/W6681837408","https://openalex.org/W6686200550","https://openalex.org/W6725825186","https://openalex.org/W6794464341"],"related_works":["https://openalex.org/W2360685388","https://openalex.org/W2056840011","https://openalex.org/W2967040666","https://openalex.org/W2387900108","https://openalex.org/W2911869456","https://openalex.org/W2249077598","https://openalex.org/W3146739842","https://openalex.org/W2601729783","https://openalex.org/W2366578586","https://openalex.org/W2990696787"],"abstract_inverted_index":{"This":[0],"study":[1],"reviews":[2],"44":[3],"peer-reviewed":[4],"articles":[5],"on":[6,118,129],"digital":[7,64,91,141,181,185],"discretion":[8,28,42,65,92],"published":[9],"in":[10,69,155],"the":[11,82,119,122,130,136,165],"period":[12],"from":[13],"1998":[14],"to":[15,26,38,45,157],"January":[16],"2017.":[17],"Street-level":[18],"bureaucrats":[19,128,186],"have":[20],"traditionally":[21],"had":[22],"a":[23],"wide":[24],"ability":[25],"exercise":[27],"stirring":[29],"debate":[30],"since":[31],"they":[32],"can":[33,66,79,93,149],"add":[34],"their":[35,53,158],"personal":[36],"footprint":[37,48],"public":[39,70,85],"policies.":[40],"Digital":[41],"is":[43,59,62,170],"suggested":[44],"reduce":[46],"this":[47],"by":[49,115,184],"influencing":[50],"or":[51],"replacing":[52],"discretionary":[54],"practices":[55],"using":[56],"ICT.":[57],"What":[58],"less":[60],"researched":[61],"whether":[63],"cause":[67],"changes":[68,78],"policy":[71,116],"outcomes,":[72],"and":[73,96,102,121,138,160,172,174],"under":[74],"what":[75],"conditions":[76],"such":[77,111],"occur.":[80],"Using":[81],"concept":[83],"of":[84,124,126,140,147,167,190],"service":[86],"values,":[87],"we":[88,106],"suggest":[89],"that":[90,108,164],"strengthen":[94],"ethical":[95],"democratic":[97],"values":[98],"but":[99],"weaken":[100],"professional":[101],"relational":[103],"values.":[104],"Furthermore,":[105],"conclude":[107,163],"contextual":[109],"factors":[110],"as":[112],"considerations":[113],"made":[114],"makers":[117],"macro-level":[120],"degree":[123],"professionalization":[125],"street-level":[127,168,176],"micro-level":[131],"are":[132,178],"important":[133],"for":[134],"understanding":[135],"diffusion":[137],"impact":[139],"discretion.":[142],"In":[143],"addition,":[144],"inherent":[145],"features":[146],"technology":[148],"be":[150],"discussed":[151],"at":[152],"all":[153],"levels":[154],"relation":[156],"aims":[159],"tasks.":[161],"We":[162],"scope":[166],"bureaucracy":[169],"decreasing,":[171],"more":[173,175],"bureaucracies":[177,182],"turned":[179],"into":[180],"characterized":[183],"operating":[187],"computers":[188],"instead":[189],"interacting":[191],"face-to-face":[192],"with":[193],"clients.":[194]},"counts_by_year":[{"year":2026,"cited_by_count":23},{"year":2025,"cited_by_count":42},{"year":2024,"cited_by_count":32},{"year":2023,"cited_by_count":54},{"year":2022,"cited_by_count":37},{"year":2021,"cited_by_count":29},{"year":2020,"cited_by_count":18},{"year":2019,"cited_by_count":11},{"year":2018,"cited_by_count":2}],"updated_date":"2026-07-25T15:57:00.446498","created_date":"2025-10-10T00:00:00"}
