{"id":"https://openalex.org/W1683401616","doi":"https://doi.org/10.3233/iks-2010-0160","title":"Models of dynamic relations among service activities, system state and service quality on computer and network systems","display_name":"Models of dynamic relations among service activities, system state and service quality on computer and network systems","publication_year":2010,"publication_date":"2010-05-01","ids":{"openalex":"https://openalex.org/W1683401616","doi":"https://doi.org/10.3233/iks-2010-0160","mag":"1683401616"},"language":"en","primary_location":{"id":"doi:10.3233/iks-2010-0160","is_oa":false,"landing_page_url":"https://doi.org/10.3233/iks-2010-0160","pdf_url":null,"source":{"id":"https://openalex.org/S4210173495","display_name":"Information Knowledge Systems Management","issn_l":"1389-1995","issn":["1389-1995","1875-8762"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Knowledge Systems Management","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020246147","display_name":"Nong Ye","orcid":"https://orcid.org/0000-0001-8977-4501"},"institutions":[{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Nong Ye","raw_affiliation_strings":["School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA","institution_ids":["https://openalex.org/I55732556"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Steve Yau","orcid":null},"institutions":[{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Steve Yau","raw_affiliation_strings":["School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA","School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA","institution_ids":["https://openalex.org/I55732556"]},{"raw_affiliation_string":"School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA#TAB#","institution_ids":["https://openalex.org/I55732556"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5112121342","display_name":"Dazhi Huang","orcid":null},"institutions":[{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Dazhi Huang","raw_affiliation_strings":["School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA","School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA","institution_ids":["https://openalex.org/I55732556"]},{"raw_affiliation_string":"School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA#TAB#","institution_ids":["https://openalex.org/I55732556"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066417045","display_name":"Mustafa G\u00f6k\u00e7e Baydo\u011fan","orcid":"https://orcid.org/0000-0001-6324-6575"},"institutions":[{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Mustafa Baydogan","raw_affiliation_strings":["School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA","School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA","institution_ids":["https://openalex.org/I55732556"]},{"raw_affiliation_string":"School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA#TAB#","institution_ids":["https://openalex.org/I55732556"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010342018","display_name":"Billibaldo Martinez Aranda","orcid":null},"institutions":[{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Billibaldo M. Aranda","raw_affiliation_strings":["School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA","School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA","institution_ids":["https://openalex.org/I55732556"]},{"raw_affiliation_string":"School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA#TAB#","institution_ids":["https://openalex.org/I55732556"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003465411","display_name":"Auttawut Roontiva","orcid":null},"institutions":[{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Auttawut Roontiva","raw_affiliation_strings":["School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA","School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA","institution_ids":["https://openalex.org/I55732556"]},{"raw_affiliation_string":"School of Computing, Informatics, Decision Systems Engineering, Arizona State University, Tempe, AZ 85287-8809, USA#TAB#","institution_ids":["https://openalex.org/I55732556"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5087127010","display_name":"Patrick Hurley","orcid":"https://orcid.org/0000-0002-1568-6389"},"institutions":[{"id":"https://openalex.org/I1280414376","display_name":"United States Air Force Research Laboratory","ror":"https://ror.org/02e2egq70","country_code":"US","type":"facility","lineage":["https://openalex.org/I1280414376","https://openalex.org/I1330347796","https://openalex.org/I4210102105","https://openalex.org/I4389425425"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Patrick Hurley","raw_affiliation_strings":["U.S. Air Force Research Laboratory/RIGA, Rome, NY 13441-4505, USA","U.S. Air Force Research Laboratory/RIGA, Rome, NY 13441-4505, USA#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"U.S. Air Force Research Laboratory/RIGA, Rome, NY 13441-4505, USA","institution_ids":["https://openalex.org/I1280414376"]},{"raw_affiliation_string":"U.S. Air Force Research Laboratory/RIGA, Rome, NY 13441-4505, USA#TAB#","institution_ids":["https://openalex.org/I1280414376"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":7,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":2.8545,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.92361082,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"9","issue":"2","first_page":"99","last_page":"116"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9975000023841858,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10138","display_name":"Network Traffic and Congestion Control","score":0.9939000010490417,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5902785658836365},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.5683266520500183},{"id":"https://openalex.org/keywords/state","display_name":"State (computer science)","score":0.5489153265953064},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5295266509056091},{"id":"https://openalex.org/keywords/service-system","display_name":"Service system","score":0.4901162087917328},{"id":"https://openalex.org/keywords/quality-of-service","display_name":"Quality of service","score":0.41084954142570496},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.37837252020835876},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.36559227108955383},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.25059759616851807},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.12293842434883118},{"id":"https://openalex.org/keywords/programming-language","display_name":"Programming language","score":0.06346279382705688}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5902785658836365},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.5683266520500183},{"id":"https://openalex.org/C48103436","wikidata":"https://www.wikidata.org/wiki/Q599031","display_name":"State (computer science)","level":2,"score":0.5489153265953064},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5295266509056091},{"id":"https://openalex.org/C15587899","wikidata":"https://www.wikidata.org/wiki/Q7455812","display_name":"Service system","level":3,"score":0.4901162087917328},{"id":"https://openalex.org/C5119721","wikidata":"https://www.wikidata.org/wiki/Q220501","display_name":"Quality of service","level":2,"score":0.41084954142570496},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.37837252020835876},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.36559227108955383},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.25059759616851807},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.12293842434883118},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.06346279382705688}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.3233/iks-2010-0160","is_oa":false,"landing_page_url":"https://doi.org/10.3233/iks-2010-0160","pdf_url":null,"source":{"id":"https://openalex.org/S4210173495","display_name":"Information Knowledge Systems Management","issn_l":"1389-1995","issn":["1389-1995","1875-8762"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Information Knowledge Systems Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":28,"referenced_works":["https://openalex.org/W4063313","https://openalex.org/W1604980444","https://openalex.org/W1605243824","https://openalex.org/W1892383984","https://openalex.org/W1972978214","https://openalex.org/W2000444741","https://openalex.org/W2028874913","https://openalex.org/W2098491750","https://openalex.org/W2101754961","https://openalex.org/W2101798857","https://openalex.org/W2102201073","https://openalex.org/W2104204614","https://openalex.org/W2109580672","https://openalex.org/W2111059420","https://openalex.org/W2126821710","https://openalex.org/W2130418955","https://openalex.org/W2139489435","https://openalex.org/W2139548605","https://openalex.org/W2141101493","https://openalex.org/W2141547059","https://openalex.org/W2142016711","https://openalex.org/W2143317144","https://openalex.org/W2145692540","https://openalex.org/W2154316939","https://openalex.org/W2163261262","https://openalex.org/W2167980211","https://openalex.org/W2170926152","https://openalex.org/W2542668910"],"related_works":["https://openalex.org/W2323516465","https://openalex.org/W4238615239","https://openalex.org/W2063960996","https://openalex.org/W2085045797","https://openalex.org/W1998565590","https://openalex.org/W2170179501","https://openalex.org/W2111375262","https://openalex.org/W3217474284","https://openalex.org/W2061423566","https://openalex.org/W2342975177"],"abstract_inverted_index":{"Service":[0,19],"quality":[1,20],"on":[2],"computer":[3,22],"and":[4,23],"network":[5,24],"systems":[6],"has":[7],"become":[8],"increasingly":[9],"important":[10],"as":[11],"many":[12],"conventional":[13],"service":[14,34],"transactions":[15],"are":[16],"moved":[17],"online.":[18],"of":[21,32],"services":[25],"can":[26],"be":[27],"measured":[28],"by":[29],"the":[30,33],"performance":[31],"process":[35],"i":[36]},"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}