{"id":"https://openalex.org/W1626659522","doi":"https://doi.org/10.3233/idt-130179","title":"Service-oriented framework for building reusable decision processes \u2013 in the domain of ITSM","display_name":"Service-oriented framework for building reusable decision processes \u2013 in the domain of ITSM","publication_year":2014,"publication_date":"2014-01-10","ids":{"openalex":"https://openalex.org/W1626659522","doi":"https://doi.org/10.3233/idt-130179","mag":"1626659522"},"language":"en","primary_location":{"id":"doi:10.3233/idt-130179","is_oa":false,"landing_page_url":"https://doi.org/10.3233/idt-130179","pdf_url":null,"source":{"id":"https://openalex.org/S119727669","display_name":"Intelligent Decision Technologies","issn_l":"1872-4981","issn":["1872-4981","1875-8843"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Intelligent Decision Technologies","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051014914","display_name":"Klaas Schmidt","orcid":null},"institutions":[{"id":"https://openalex.org/I1319473763","display_name":"Volkswagen Group (Germany)","ror":"https://ror.org/01f3bhg26","country_code":"DE","type":"company","lineage":["https://openalex.org/I1319473763"]},{"id":"https://openalex.org/I8659980","display_name":"Volkswagen Group (United States)","ror":"https://ror.org/034e5n787","country_code":"US","type":"company","lineage":["https://openalex.org/I1319473763","https://openalex.org/I8659980"]}],"countries":["DE","US"],"is_corresponding":true,"raw_author_name":"Klaas Schmidt","raw_affiliation_strings":["Volkswagen AG, Wolfsburg, Germany","[Volkswagen AG Wolfsburg, Germany]"],"affiliations":[{"raw_affiliation_string":"Volkswagen AG, Wolfsburg, Germany","institution_ids":["https://openalex.org/I1319473763"]},{"raw_affiliation_string":"[Volkswagen AG Wolfsburg, Germany]","institution_ids":["https://openalex.org/I8659980"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049015739","display_name":"Timo R. H. von der Dovenm\u00fchle","orcid":null},"institutions":[{"id":"https://openalex.org/I1319473763","display_name":"Volkswagen Group (Germany)","ror":"https://ror.org/01f3bhg26","country_code":"DE","type":"company","lineage":["https://openalex.org/I1319473763"]},{"id":"https://openalex.org/I8659980","display_name":"Volkswagen Group (United States)","ror":"https://ror.org/034e5n787","country_code":"US","type":"company","lineage":["https://openalex.org/I1319473763","https://openalex.org/I8659980"]}],"countries":["DE","US"],"is_corresponding":false,"raw_author_name":"Timo R. H. von der Dovenm\u00fchle","raw_affiliation_strings":["Volkswagen AG, Wolfsburg, Germany","[Volkswagen AG Wolfsburg, Germany]"],"affiliations":[{"raw_affiliation_string":"Volkswagen AG, Wolfsburg, Germany","institution_ids":["https://openalex.org/I1319473763"]},{"raw_affiliation_string":"[Volkswagen AG Wolfsburg, Germany]","institution_ids":["https://openalex.org/I8659980"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5027635656","display_name":"Jorge Marx G\u00f3mez","orcid":"https://orcid.org/0000-0002-7833-7549"},"institutions":[{"id":"https://openalex.org/I129877168","display_name":"Carl von Ossietzky Universit\u00e4t Oldenburg","ror":"https://ror.org/033n9gh91","country_code":"DE","type":"education","lineage":["https://openalex.org/I129877168"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Jorge Marx G\u00f3mez","raw_affiliation_strings":["University of Oldenburg, Oldenburg, Germany"],"affiliations":[{"raw_affiliation_string":"University of Oldenburg, Oldenburg, Germany","institution_ids":["https://openalex.org/I129877168"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5051014914"],"corresponding_institution_ids":["https://openalex.org/I1319473763","https://openalex.org/I8659980"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.11475974,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"8","issue":"2","first_page":"69","last_page":"79"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9983999729156494,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.996999979019165,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.9958000183105469,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/reusability","display_name":"Reusability","score":0.7959033250808716},{"id":"https://openalex.org/keywords/standardization","display_name":"Standardization","score":0.7562234401702881},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.6433953642845154},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5979690551757812},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.5879862904548645},{"id":"https://openalex.org/keywords/information-technology-infrastructure-library","display_name":"Information Technology Infrastructure Library","score":0.5552934408187866},{"id":"https://openalex.org/keywords/decision-support-system","display_name":"Decision support system","score":0.5458936095237732},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5322387218475342},{"id":"https://openalex.org/keywords/service-orientation","display_name":"Service-orientation","score":0.5220724940299988},{"id":"https://openalex.org/keywords/it-service-management","display_name":"IT service management","score":0.5013959407806396},{"id":"https://openalex.org/keywords/service-oriented-architecture","display_name":"Service-oriented architecture","score":0.4480462968349457},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.44500988721847534},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.42286211252212524},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.42109423875808716},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4188002049922943},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.21969762444496155},{"id":"https://openalex.org/keywords/web-service","display_name":"Web service","score":0.21476346254348755},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.15388786792755127},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.11688926815986633},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.11274901032447815},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.10996907949447632}],"concepts":[{"id":"https://openalex.org/C137981799","wikidata":"https://www.wikidata.org/wiki/Q1369184","display_name":"Reusability","level":3,"score":0.7959033250808716},{"id":"https://openalex.org/C188087704","wikidata":"https://www.wikidata.org/wiki/Q369577","display_name":"Standardization","level":2,"score":0.7562234401702881},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6433953642845154},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5979690551757812},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.5879862904548645},{"id":"https://openalex.org/C201359696","wikidata":"https://www.wikidata.org/wiki/Q152361","display_name":"Information Technology Infrastructure Library","level":3,"score":0.5552934408187866},{"id":"https://openalex.org/C107327155","wikidata":"https://www.wikidata.org/wiki/Q330268","display_name":"Decision support system","level":2,"score":0.5458936095237732},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5322387218475342},{"id":"https://openalex.org/C2776098720","wikidata":"https://www.wikidata.org/wiki/Q7455633","display_name":"Service-orientation","level":3,"score":0.5220724940299988},{"id":"https://openalex.org/C2776664667","wikidata":"https://www.wikidata.org/wiki/Q1481411","display_name":"IT service management","level":4,"score":0.5013959407806396},{"id":"https://openalex.org/C57041688","wikidata":"https://www.wikidata.org/wiki/Q220644","display_name":"Service-oriented architecture","level":3,"score":0.4480462968349457},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.44500988721847534},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.42286211252212524},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.42109423875808716},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4188002049922943},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.21969762444496155},{"id":"https://openalex.org/C35578498","wikidata":"https://www.wikidata.org/wiki/Q193424","display_name":"Web service","level":2,"score":0.21476346254348755},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15388786792755127},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.11688926815986633},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.11274901032447815},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.10996907949447632},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.3233/idt-130179","is_oa":false,"landing_page_url":"https://doi.org/10.3233/idt-130179","pdf_url":null,"source":{"id":"https://openalex.org/S119727669","display_name":"Intelligent Decision Technologies","issn_l":"1872-4981","issn":["1872-4981","1875-8843"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Intelligent Decision Technologies","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","score":0.6100000143051147,"id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W112537198","https://openalex.org/W131380118","https://openalex.org/W150775819","https://openalex.org/W630338957","https://openalex.org/W635295976","https://openalex.org/W1557127976","https://openalex.org/W1557610999","https://openalex.org/W1591627368","https://openalex.org/W1977153588","https://openalex.org/W2082451128","https://openalex.org/W2117505091","https://openalex.org/W2167081754","https://openalex.org/W2172541264","https://openalex.org/W2270180411","https://openalex.org/W3085140452"],"related_works":["https://openalex.org/W31967391","https://openalex.org/W1816333759","https://openalex.org/W2365560301","https://openalex.org/W2246569665","https://openalex.org/W1963937664","https://openalex.org/W2477103519","https://openalex.org/W2787414567","https://openalex.org/W772906042","https://openalex.org/W2095516943","https://openalex.org/W2808678924"],"abstract_inverted_index":{"With":[0],"the":[1,7,12,27],"growing":[2],"impact":[3],"of":[4,9,29],"IT-Systems":[5],"for":[6,26],"success":[8],"a":[10,23],"company,":[11],"IT":[13],"Service":[14],"Management":[15],"(ITSM)":[16],"gets":[17],"an":[18,30],"important":[19],"domain.":[20],"ITSM":[21],"is":[22],"management":[24],"system":[25],"IT-services":[28],"organization,":[31],"which":[32],"will":[33],"be":[34],"described":[35],"by":[36],"different":[37],"models.":[38],"The":[39],"models":[40]},"counts_by_year":[{"year":2020,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}