{"id":"https://openalex.org/W1581919330","doi":"https://doi.org/10.3233/idt-130178","title":"IT Service Management and Engineering: An Intelligent Decision-Making Support Systems Approach","display_name":"IT Service Management and Engineering: An Intelligent Decision-Making Support Systems Approach","publication_year":2014,"publication_date":"2014-01-10","ids":{"openalex":"https://openalex.org/W1581919330","doi":"https://doi.org/10.3233/idt-130178","mag":"1581919330"},"language":"en","primary_location":{"id":"doi:10.3233/idt-130178","is_oa":true,"landing_page_url":"https://doi.org/10.3233/idt-130178","pdf_url":"https://content.iospress.com:443/download/intelligent-decision-technologies/idt00178?id=intelligent-decision-technologies%2Fidt00178","source":{"id":"https://openalex.org/S119727669","display_name":"Intelligent Decision Technologies","issn_l":"1872-4981","issn":["1872-4981","1875-8843"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Intelligent Decision Technologies","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://content.iospress.com:443/download/intelligent-decision-technologies/idt00178?id=intelligent-decision-technologies%2Fidt00178","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049037432","display_name":"Manuel Mora","orcid":"https://orcid.org/0000-0003-1631-5931"},"institutions":[{"id":"https://openalex.org/I190103667","display_name":"Autonomous University of Aguascalientes","ror":"https://ror.org/03ec8vy26","country_code":"MX","type":"education","lineage":["https://openalex.org/I190103667"]}],"countries":["MX"],"is_corresponding":true,"raw_author_name":"Manuel Mora","raw_affiliation_strings":["Autonomous University of Aguascalientes, Aguascalientes, Mexico"],"affiliations":[{"raw_affiliation_string":"Autonomous University of Aguascalientes, Aguascalientes, Mexico","institution_ids":["https://openalex.org/I190103667"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5082490608","display_name":"Jorge Marx\u2010G\u00f3mez","orcid":null},"institutions":[{"id":"https://openalex.org/I129877168","display_name":"Carl von Ossietzky Universit\u00e4t Oldenburg","ror":"https://ror.org/033n9gh91","country_code":"DE","type":"education","lineage":["https://openalex.org/I129877168"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Jorge Marx-G\u00f3mez","raw_affiliation_strings":["University of Oldenburg, Oldenburg, Germany"],"affiliations":[{"raw_affiliation_string":"University of Oldenburg, Oldenburg, Germany","institution_ids":["https://openalex.org/I129877168"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5065797163","display_name":"Wang Fen","orcid":"https://orcid.org/0000-0002-4854-3114"},"institutions":[{"id":"https://openalex.org/I29867402","display_name":"Central Washington University","ror":"https://ror.org/049c8eh51","country_code":"US","type":"education","lineage":["https://openalex.org/I29867402"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Fen Wang","raw_affiliation_strings":["Central Washington University, Ellensburg, WA, USA"],"affiliations":[{"raw_affiliation_string":"Central Washington University, Ellensburg, WA, USA","institution_ids":["https://openalex.org/I29867402"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5026173910","display_name":"Ovsei Gelman","orcid":null},"institutions":[{"id":"https://openalex.org/I8961855","display_name":"Universidad Nacional Aut\u00f3noma de M\u00e9xico","ror":"https://ror.org/01tmp8f25","country_code":"MX","type":"education","lineage":["https://openalex.org/I8961855"]}],"countries":["MX"],"is_corresponding":false,"raw_author_name":"Ovsei Gelman","raw_affiliation_strings":["CCADET, Universidad Nacional Aut\u00f3noma de Mexico, Mexico City, Mexico"],"affiliations":[{"raw_affiliation_string":"CCADET, Universidad Nacional Aut\u00f3noma de Mexico, Mexico City, Mexico","institution_ids":["https://openalex.org/I8961855"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5049037432"],"corresponding_institution_ids":["https://openalex.org/I190103667"],"apc_list":null,"apc_paid":null,"fwci":1.4102,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.85615109,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"8","issue":"2","first_page":"65","last_page":"68"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9850999712944031,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.9552000164985657,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/decision-support-system","display_name":"Decision support system","score":0.5036293864250183},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4794815480709076},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.43958619236946106},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.43607833981513977},{"id":"https://openalex.org/keywords/systems-engineering","display_name":"Systems engineering","score":0.4198746681213379},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.36505138874053955},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.3544424772262573},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.3536701500415802},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2308725118637085},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.15443477034568787},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.0643872320652008}],"concepts":[{"id":"https://openalex.org/C107327155","wikidata":"https://www.wikidata.org/wiki/Q330268","display_name":"Decision support system","level":2,"score":0.5036293864250183},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4794815480709076},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.43958619236946106},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.43607833981513977},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.4198746681213379},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36505138874053955},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3544424772262573},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3536701500415802},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2308725118637085},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.15443477034568787},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0643872320652008}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.3233/idt-130178","is_oa":true,"landing_page_url":"https://doi.org/10.3233/idt-130178","pdf_url":"https://content.iospress.com:443/download/intelligent-decision-technologies/idt00178?id=intelligent-decision-technologies%2Fidt00178","source":{"id":"https://openalex.org/S119727669","display_name":"Intelligent Decision Technologies","issn_l":"1872-4981","issn":["1872-4981","1875-8843"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Intelligent Decision Technologies","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.3233/idt-130178","is_oa":true,"landing_page_url":"https://doi.org/10.3233/idt-130178","pdf_url":"https://content.iospress.com:443/download/intelligent-decision-technologies/idt00178?id=intelligent-decision-technologies%2Fidt00178","source":{"id":"https://openalex.org/S119727669","display_name":"Intelligent Decision Technologies","issn_l":"1872-4981","issn":["1872-4981","1875-8843"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Intelligent Decision Technologies","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1581919330.pdf","grobid_xml":"https://content.openalex.org/works/W1581919330.grobid-xml"},"referenced_works_count":12,"referenced_works":["https://openalex.org/W29403584","https://openalex.org/W108901204","https://openalex.org/W207847518","https://openalex.org/W772942481","https://openalex.org/W1965807955","https://openalex.org/W1986342936","https://openalex.org/W2026662968","https://openalex.org/W2061712330","https://openalex.org/W2081391452","https://openalex.org/W2098916257","https://openalex.org/W2122910380","https://openalex.org/W2496919720"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2208359343","https://openalex.org/W2562451595","https://openalex.org/W311258919","https://openalex.org/W2372918149","https://openalex.org/W1597645084","https://openalex.org/W1569026615","https://openalex.org/W4240910110","https://openalex.org/W2043433009","https://openalex.org/W2404835813"],"abstract_inverted_index":{"Services,":[0],"which":[1],"have":[2],"been":[3],"defined":[4],"as":[5],"\".":[6],".":[7,8],"the":[9,14,71],"application":[10],"of":[11,16,24,68,73],"competences":[12],"for":[13,31],"benefit":[15],"another,":[17],"meaning":[18],"that":[19],"service":[20,50,52,55,74],"is":[21],"a":[22,61],"kind":[23],"action,":[25],"performance,":[26],"or":[27],"promise":[28],"that's":[29],"exchanged":[30],"value":[32],"between":[33],"provider":[34],"and":[35,46,54],"client\"":[36],"The":[37],"economic":[38],"perspective":[39],"shift":[40],"from":[41,60],"product":[42,44,47],"design,":[43,51],"manufacturing,":[45],"distribution":[48],"to":[49],"composition,":[53],"delivering,":[56],"can":[57],"be":[58],"explained":[59],"market":[62],"focus":[63],"on":[64],"delivering":[65],"guaranteed":[66],"functionalities":[67],"services":[69],"through":[70],"concept":[72],"systems":[75]},"counts_by_year":[{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}