{"id":"https://openalex.org/W3117367961","doi":"https://doi.org/10.3233/faia200910","title":"Working Alongside Service Robots: Challenges to Workplace Identity Performance","display_name":"Working Alongside Service Robots: Challenges to Workplace Identity Performance","publication_year":2020,"publication_date":"2020-12-15","ids":{"openalex":"https://openalex.org/W3117367961","doi":"https://doi.org/10.3233/faia200910","mag":"3117367961"},"language":"en","primary_location":{"id":"doi:10.3233/faia200910","is_oa":false,"landing_page_url":"https://doi.org/10.3233/faia200910","pdf_url":null,"source":{"id":"https://openalex.org/S4210201731","display_name":"Frontiers in artificial intelligence and applications","issn_l":"0922-6389","issn":["0922-6389","1879-8314"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Artificial Intelligence and Applications","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5029815327","display_name":"Anna Dobrosovestnova","orcid":"https://orcid.org/0000-0001-6863-2416"},"institutions":[{"id":"https://openalex.org/I161878677","display_name":"Austrian Research Institute for Artificial Intelligence","ror":"https://ror.org/04j47vk14","country_code":"AT","type":"facility","lineage":["https://openalex.org/I161878677","https://openalex.org/I4210107880"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Anna Dobrosovestnova","raw_affiliation_strings":["Austrian Institute for Artificial Intelligence (OFAI), Vienna, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Austrian Institute for Artificial Intelligence (OFAI), Vienna, Austria","institution_ids":["https://openalex.org/I161878677"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5006637672","display_name":"Glenda Hannibal","orcid":"https://orcid.org/0000-0002-1136-3822"},"institutions":[{"id":"https://openalex.org/I145847075","display_name":"TU Wien","ror":"https://ror.org/04d836q62","country_code":"AT","type":"education","lineage":["https://openalex.org/I145847075"]}],"countries":["AT"],"is_corresponding":false,"raw_author_name":"Glenda Hannibal","raw_affiliation_strings":["Institute of Visual Computing and Human-Centered Technology, TU Wien, Austria"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Institute of Visual Computing and Human-Centered Technology, TU Wien, Austria","institution_ids":["https://openalex.org/I145847075"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.5109,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.97636515,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12501","display_name":"Digital Economy and Work Transformation","score":0.989300012588501,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12501","display_name":"Digital Economy and Work Transformation","score":0.989300012588501,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/identity","display_name":"Identity (music)","score":0.657907247543335},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.6090144515037537},{"id":"https://openalex.org/keywords/naturalization","display_name":"Naturalization","score":0.6055883169174194},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5756928324699402},{"id":"https://openalex.org/keywords/normalization","display_name":"Normalization (sociology)","score":0.5380634069442749},{"id":"https://openalex.org/keywords/imprisonment","display_name":"Imprisonment","score":0.5227308869361877},{"id":"https://openalex.org/keywords/politics","display_name":"Politics","score":0.5072407126426697},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.41995131969451904},{"id":"https://openalex.org/keywords/identity-politics","display_name":"Identity politics","score":0.41780680418014526},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.32388532161712646},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.32311326265335083},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.2985239028930664},{"id":"https://openalex.org/keywords/criminology","display_name":"Criminology","score":0.25538790225982666},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.20200300216674805},{"id":"https://openalex.org/keywords/law","display_name":"Law","score":0.13917985558509827},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.13321280479431152},{"id":"https://openalex.org/keywords/aesthetics","display_name":"Aesthetics","score":0.13034528493881226},{"id":"https://openalex.org/keywords/citizenship","display_name":"Citizenship","score":0.08785048127174377}],"concepts":[{"id":"https://openalex.org/C2778355321","wikidata":"https://www.wikidata.org/wiki/Q17079427","display_name":"Identity (music)","level":2,"score":0.657907247543335},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.6090144515037537},{"id":"https://openalex.org/C2779392107","wikidata":"https://www.wikidata.org/wiki/Q841440","display_name":"Naturalization","level":5,"score":0.6055883169174194},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5756928324699402},{"id":"https://openalex.org/C136886441","wikidata":"https://www.wikidata.org/wiki/Q926129","display_name":"Normalization (sociology)","level":2,"score":0.5380634069442749},{"id":"https://openalex.org/C2778770431","wikidata":"https://www.wikidata.org/wiki/Q841236","display_name":"Imprisonment","level":2,"score":0.5227308869361877},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.5072407126426697},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.41995131969451904},{"id":"https://openalex.org/C2778348292","wikidata":"https://www.wikidata.org/wiki/Q2914650","display_name":"Identity politics","level":3,"score":0.41780680418014526},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.32388532161712646},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.32311326265335083},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2985239028930664},{"id":"https://openalex.org/C73484699","wikidata":"https://www.wikidata.org/wiki/Q161733","display_name":"Criminology","level":1,"score":0.25538790225982666},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.20200300216674805},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.13917985558509827},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.13321280479431152},{"id":"https://openalex.org/C107038049","wikidata":"https://www.wikidata.org/wiki/Q35986","display_name":"Aesthetics","level":1,"score":0.13034528493881226},{"id":"https://openalex.org/C2780781376","wikidata":"https://www.wikidata.org/wiki/Q42138","display_name":"Citizenship","level":3,"score":0.08785048127174377},{"id":"https://openalex.org/C200724805","wikidata":"https://www.wikidata.org/wiki/Q1990792","display_name":"Alien","level":4,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.3233/faia200910","is_oa":false,"landing_page_url":"https://doi.org/10.3233/faia200910","pdf_url":null,"source":{"id":"https://openalex.org/S4210201731","display_name":"Frontiers in artificial intelligence and applications","issn_l":"0922-6389","issn":["0922-6389","1879-8314"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Artificial Intelligence and Applications","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Gender equality","id":"https://metadata.un.org/sdg/5","score":0.44999998807907104}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4234272931","https://openalex.org/W2273054387","https://openalex.org/W2484791528","https://openalex.org/W2318494035","https://openalex.org/W1300645","https://openalex.org/W3195412789","https://openalex.org/W1538891992","https://openalex.org/W2947453524","https://openalex.org/W1550172862","https://openalex.org/W2522238419"],"abstract_inverted_index":{"In":[0],"this":[1],"paper,":[2],"through":[3],"the":[4,7,47],"prism":[5],"of":[6,9,18,30,36,49],"notion":[8],"workplace":[10,31,70],"identity,":[11,32],"we":[12,33],"critically":[13],"reflect":[14],"on":[15],"potential":[16],"challenges":[17,60],"working":[19],"alongside":[20],"social":[21],"service":[22,25,43,63],"robots":[23],"in":[24,46],"industries.":[26],"From":[27],"feminist":[28],"studies":[29],"adopt":[34],"concepts":[35],"naturalization":[37],"and":[38,40,52,58,67],"normalization,":[39],"discuss":[41],"how":[42,62],"robots\u2019":[44],"\u201cimprisonment\u201d":[45],"role":[48],"a":[50],"friendly":[51],"consistent":[53],"helper":[54],"may":[55],"present":[56],"psychological":[57],"political":[59],"to":[61,66],"employees":[64],"relate":[65],"perform":[68],"their":[69],"identity.":[71]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}