{"id":"https://openalex.org/W2394708019","doi":"https://doi.org/10.3233/978-1-61499-440-4-746","title":"Maintaining High Reliability Service in the Transformation to a Service Dominant Product Service System","display_name":"Maintaining High Reliability Service in the Transformation to a Service Dominant Product Service System","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W2394708019","doi":"https://doi.org/10.3233/978-1-61499-440-4-746","mag":"2394708019"},"language":"en","primary_location":{"id":"doi:10.3233/978-1-61499-440-4-746","is_oa":true,"landing_page_url":"https://doi.org/10.3233/978-1-61499-440-4-746","pdf_url":null,"source":{"id":"https://openalex.org/S4210187496","display_name":"Advances in transdisciplinary engineering","issn_l":"2352-751X","issn":["2352-751X","2352-7528"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"book series"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Transdisciplinary Engineering","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"hybrid","oa_url":"https://doi.org/10.3233/978-1-61499-440-4-746","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5116319840","display_name":"Zeuschner Marcus","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Zeuschner Marcus","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5033818559","display_name":"John P.T. Mo","orcid":"https://orcid.org/0000-0002-0697-7504"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Mo John P.T.","raw_affiliation_strings":[],"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5116319840"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.4045,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.84347232,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"746","last_page":"755"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.5943999886512756,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.5943999886512756,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.6694165468215942},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5406299829483032},{"id":"https://openalex.org/keywords/service-system","display_name":"Service system","score":0.5036904215812683},{"id":"https://openalex.org/keywords/reliability","display_name":"Reliability (semiconductor)","score":0.49103784561157227},{"id":"https://openalex.org/keywords/service-guarantee","display_name":"Service guarantee","score":0.4774101972579956},{"id":"https://openalex.org/keywords/service-design","display_name":"Service design","score":0.47309282422065735},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4574659466743469},{"id":"https://openalex.org/keywords/service-delivery-framework","display_name":"Service delivery framework","score":0.4176666736602783},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3500279188156128},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.20681175589561462},{"id":"https://openalex.org/keywords/physics","display_name":"Physics","score":0.04625627398490906}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6694165468215942},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5406299829483032},{"id":"https://openalex.org/C15587899","wikidata":"https://www.wikidata.org/wiki/Q7455812","display_name":"Service system","level":3,"score":0.5036904215812683},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.49103784561157227},{"id":"https://openalex.org/C33756811","wikidata":"https://www.wikidata.org/wiki/Q7455756","display_name":"Service guarantee","level":5,"score":0.4774101972579956},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.47309282422065735},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4574659466743469},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.4176666736602783},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3500279188156128},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.20681175589561462},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.04625627398490906},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.3233/978-1-61499-440-4-746","is_oa":true,"landing_page_url":"https://doi.org/10.3233/978-1-61499-440-4-746","pdf_url":null,"source":{"id":"https://openalex.org/S4210187496","display_name":"Advances in transdisciplinary engineering","issn_l":"2352-751X","issn":["2352-751X","2352-7528"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"book series"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Transdisciplinary Engineering","raw_type":"book-chapter"},{"id":"mag:2394708019","is_oa":false,"landing_page_url":"https://dblp.uni-trier.de/db/conf/ispe/ispe2014.html#ZeuschnerM14","pdf_url":null,"source":{"id":"https://openalex.org/S4306514495","display_name":"ISPE CE","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":null,"raw_source_name":"ISPE CE","raw_type":null}],"best_oa_location":{"id":"doi:10.3233/978-1-61499-440-4-746","is_oa":true,"landing_page_url":"https://doi.org/10.3233/978-1-61499-440-4-746","pdf_url":null,"source":{"id":"https://openalex.org/S4210187496","display_name":"Advances in transdisciplinary engineering","issn_l":"2352-751X","issn":["2352-751X","2352-7528"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310318577","host_organization_name":"IOS Press","host_organization_lineage":["https://openalex.org/P4310318577"],"host_organization_lineage_names":["IOS Press"],"type":"book series"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Advances in Transdisciplinary Engineering","raw_type":"book-chapter"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2133079869","https://openalex.org/W1507972240","https://openalex.org/W4220762673","https://openalex.org/W2802344883","https://openalex.org/W2259637914","https://openalex.org/W4247942852","https://openalex.org/W4243713506","https://openalex.org/W2301887030","https://openalex.org/W2090977055","https://openalex.org/W2075467564"],"abstract_inverted_index":{"The":[0],"Product":[1],"Service":[2],"System":[3],"(PSS)":[4],"is":[5,67],"a":[6,21,63,135],"new":[7,136],"business":[8,131],"concept":[9],"that":[10,69,80,100,106],"aims":[11],"to":[12,27,37,74,87,110,112,133],"integrate":[13],"all":[14],"phases":[15],"of":[16,20,45,54,60,93],"the":[17,30,38,43,46,52,78,90,103],"life":[18],"cycle":[19],"complex":[22],"engineering":[23],"product":[24,47,141],"from":[25],"acquisition":[26],"sustainment.":[28],"However,":[29],"PSS":[31,111,125],"design":[32],"has":[33,98],"imposed":[34],"significant":[35],"risks":[36],"manufacturer":[39],"not":[40],"only":[41],"in":[42,51],"manufacture":[44],"itself,":[48],"but":[49],"also":[50],"provision":[53],"support":[55],"services":[56],"over":[57],"long":[58],"periods":[59],"time":[61],"at":[62],"pre-determined":[64],"price.":[65],"It":[66],"imperative":[68],"servitization":[70],"transformations":[71],"are":[72,89],"linked":[73],"people's":[75],"expectations":[76],"and":[77,124],"acknowledgement":[79],"no":[81],"two":[82],"service":[83,88,130,139,142],"experiences":[84],"or":[85],"pathways":[86],"same.":[91],"Research":[92],"High":[94],"Reliability":[95],"Organisations":[96],"(HROs)":[97],"shown":[99],"HROs":[101],"have":[102],"required":[104],"characteristics":[105],"can":[107],"be":[108],"merged":[109],"overcome":[113],"these":[114],"issues.":[115],"This":[116],"paper":[117],"explores":[118],"correlations":[119],"between":[120],"HRO":[121],"causal":[122],"factors":[123],"requisite":[126],"capabilities":[127],"along":[128],"with":[129],"model":[132],"define":[134],"high":[137],"reliability":[138],"dominant":[140],"system.":[143]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2025-12-28T23:10:05.387466","created_date":"2025-10-10T00:00:00"}
