{"id":"https://openalex.org/W4407812070","doi":"https://doi.org/10.3233/978-1-61499-434-3-271","title":"Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction","display_name":"Classifying Software Requirements Using Kano's Model to Optimize Customer Satisfaction","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W4407812070","doi":"https://doi.org/10.3233/978-1-61499-434-3-271"},"language":"en","primary_location":{"id":"doi:10.3233/978-1-61499-434-3-271","is_oa":true,"landing_page_url":"https://doi.org/10.3233/978-1-61499-434-3-271","pdf_url":"http://umpir.ump.edu.my/id/eprint/8513/1/Classifying_Software_Requirements_Using_Kano%27s_Model_to_Optimize_Customer_Satisfaction.pdf","source":{"id":"https://openalex.org/S4210201731","display_name":"Frontiers in artificial intelligence and applications","issn_l":"0922-6389","issn":["0922-6389","1879-8314"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Artificial Intelligence and Applications","raw_type":"book-chapter"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"http://umpir.ump.edu.my/id/eprint/8513/1/Classifying_Software_Requirements_Using_Kano%27s_Model_to_Optimize_Customer_Satisfaction.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5116363611","display_name":"Mustasfa Balsam A.","orcid":null},"institutions":[{"id":"https://openalex.org/I102913810","display_name":"Universiti Malaysia Pahang Al-Sultan Abdullah","ror":"https://ror.org/01704wp68","country_code":"MY","type":"education","lineage":["https://openalex.org/I102913810"]}],"countries":["MY"],"is_corresponding":true,"raw_author_name":"Mustasfa Balsam A.","raw_affiliation_strings":["Faculty of Computer Systems and Software Engineering , University Malaysia Pahang , Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Computer Systems and Software Engineering , University Malaysia Pahang , Malaysia","institution_ids":["https://openalex.org/I102913810"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5116363611"],"corresponding_institution_ids":["https://openalex.org/I102913810"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.67995747,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.7699000239372253,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.7699000239372253,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/kano-model","display_name":"Kano model","score":0.93464195728302},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.6679690480232239},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4895980954170227},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.3230707049369812},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.25771966576576233},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.11756005883216858},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.11470979452133179},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.05872434377670288}],"concepts":[{"id":"https://openalex.org/C33516993","wikidata":"https://www.wikidata.org/wiki/Q1068173","display_name":"Kano model","level":4,"score":0.93464195728302},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.6679690480232239},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4895980954170227},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3230707049369812},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.25771966576576233},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.11756005883216858},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.11470979452133179},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.05872434377670288}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.3233/978-1-61499-434-3-271","is_oa":true,"landing_page_url":"https://doi.org/10.3233/978-1-61499-434-3-271","pdf_url":"http://umpir.ump.edu.my/id/eprint/8513/1/Classifying_Software_Requirements_Using_Kano%27s_Model_to_Optimize_Customer_Satisfaction.pdf","source":{"id":"https://openalex.org/S4210201731","display_name":"Frontiers in artificial intelligence and applications","issn_l":"0922-6389","issn":["0922-6389","1879-8314"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Artificial Intelligence and Applications","raw_type":"book-chapter"},{"id":"pmh:oai:umpir.ump.edu.my:8513","is_oa":false,"landing_page_url":"https://umpir.ump.edu.my/id/eprint/8513/1/Classifying_Software_Requirements_Using_Kano%27s_Model_to_Optimize_Customer_Satisfaction.pdf","pdf_url":"https://umpir.ump.edu.my/id/eprint/8513/1/Classifying_Software_Requirements_Using_Kano%27s_Model_to_Optimize_Customer_Satisfaction.pdf","source":{"id":"https://openalex.org/S4377196561","display_name":"UMP Institutional Repository (Universiti Malaysia Pahang)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I102913810","host_organization_name":"Universiti Malaysia Pahang Al-Sultan Abdullah","host_organization_lineage":["https://openalex.org/I102913810"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"Book Chapter"}],"best_oa_location":{"id":"doi:10.3233/978-1-61499-434-3-271","is_oa":true,"landing_page_url":"https://doi.org/10.3233/978-1-61499-434-3-271","pdf_url":"http://umpir.ump.edu.my/id/eprint/8513/1/Classifying_Software_Requirements_Using_Kano%27s_Model_to_Optimize_Customer_Satisfaction.pdf","source":{"id":"https://openalex.org/S4210201731","display_name":"Frontiers in artificial intelligence and applications","issn_l":"0922-6389","issn":["0922-6389","1879-8314"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Frontiers in Artificial Intelligence and Applications","raw_type":"book-chapter"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4407812070.pdf","grobid_xml":"https://content.openalex.org/works/W4407812070.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W1999152178","https://openalex.org/W2042615351","https://openalex.org/W3184416138","https://openalex.org/W81710832","https://openalex.org/W4211188311","https://openalex.org/W2142456001","https://openalex.org/W169335072","https://openalex.org/W2744892969","https://openalex.org/W3213268600","https://openalex.org/W750992391"],"abstract_inverted_index":{"Requirements":[0],"elicitation":[1],"is":[2,107],"a":[3,27,78,97,105,139,145],"critical":[4],"and":[5,68,84,95,143],"error-prone":[6],"stage":[7],"in":[8,58,116,129],"software":[9,24,47,57,75],"development":[10],"where":[11],"user":[12,133],"requirements":[13,76,88,134],"should":[14,126],"be":[15,127],"defined":[16],"accurately":[17],"to":[18,44,64,138,147],"ensure":[19],"the":[20,23,46,50,53,56,59,73,91,123,130,148,151],"success":[21,54,149],"of":[22,55,72,81,87,132,150],"system.":[25],"In":[26],"highly":[28],"competitive":[29],"market,":[30],"businesses":[31],"are":[32],"focusing":[33],"more":[34],"on":[35,110],"satisfying":[36],"customer":[37,82,99,114,141],"needs":[38],"which":[39,135],"largely":[40],"affect":[41],"customers":[42],"decision":[43],"buy":[45],"product,":[48],"providing":[49],"potential":[51],"for":[52,113],"market.":[60],"This":[61],"study":[62],"aims":[63],"investigate":[65],"whether":[66],"eliciting":[67],"thus":[69],"fulfilling":[70],"most":[71],"individual":[74],"imply":[77],"high":[79],"level":[80],"satisfaction,":[83],"what":[85],"type":[86],"that":[89,125],"define":[90],"perceived":[92],"product":[93],"quality":[94],"as":[96,144],"result":[98],"satisfaction.":[100],"To":[101],"achieve":[102],"this":[103],"goal,":[104],"questionnaire":[106],"conducted":[108],"based":[109],"Kano's":[111],"model":[112],"satisfaction":[115,142],"an":[117],"academic":[118],"environment.":[119],"The":[120],"results":[121],"showed":[122],"priorities":[124],"followed":[128],"implementation":[131],"may":[136],"lead":[137],"higher":[140],"consequence":[146],"software.":[152]},"counts_by_year":[],"updated_date":"2026-09-02T18:50:13.731487","created_date":"2025-10-10T00:00:00"}
