{"id":"https://openalex.org/W2976140942","doi":"https://doi.org/10.3217/jucs-018-17-2452","title":"A Conceptual Model for IT Service Systems","display_name":"A Conceptual Model for IT Service Systems","publication_year":2020,"publication_date":"2020-04-07","ids":{"openalex":"https://openalex.org/W2976140942","doi":"https://doi.org/10.3217/jucs-018-17-2452","mag":"2976140942"},"language":"en","primary_location":{"id":"pmh:oai:CiteSeerX.psu:10.1.1.401.5685","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.401.5685","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.jucs.org/jucs_18_17/a_conceptual_model_for/jucs_18_17_2452_2473_dahanayake.pdf","raw_type":"text"},"type":"article","indexed_in":["datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.3217/jucs-018-17-2452","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5016104144","display_name":"Ajantha Dahanayake","orcid":"https://orcid.org/0000-0003-4782-4296"},"institutions":[{"id":"https://openalex.org/I142024983","display_name":"Prince Sultan University","ror":"https://ror.org/053mqrf26","country_code":"SA","type":"education","lineage":["https://openalex.org/I142024983"]}],"countries":["SA"],"is_corresponding":false,"raw_author_name":"Ajantha Dahanayake","raw_affiliation_strings":["Prince Sultan University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Prince Sultan University","institution_ids":["https://openalex.org/I142024983"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5039350841","display_name":"Bernhard Thalheim","orcid":"https://orcid.org/0000-0002-7909-7786"},"institutions":[{"id":"https://openalex.org/I32021983","display_name":"Christian-Albrechts-Universit\u00e4t zu Kiel","ror":"https://ror.org/04v76ef78","country_code":"DE","type":"education","lineage":["https://openalex.org/I32021983"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Bernhard Thalheim","raw_affiliation_strings":["University of Kiel,"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Kiel,","institution_ids":["https://openalex.org/I32021983"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.00638849,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"18","issue":null,"first_page":"2452","last_page":"2473"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8479902744293213},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6677837371826172},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5502802729606628},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.5070521831512451},{"id":"https://openalex.org/keywords/frame","display_name":"Frame (networking)","score":0.49245890974998474},{"id":"https://openalex.org/keywords/point","display_name":"Point (geometry)","score":0.4864920973777771},{"id":"https://openalex.org/keywords/event","display_name":"Event (particle physics)","score":0.4814159870147705},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.45616230368614197},{"id":"https://openalex.org/keywords/resource","display_name":"Resource (disambiguation)","score":0.4268091320991516},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.13179349899291992}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8479902744293213},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6677837371826172},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5502802729606628},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.5070521831512451},{"id":"https://openalex.org/C126042441","wikidata":"https://www.wikidata.org/wiki/Q1324888","display_name":"Frame (networking)","level":2,"score":0.49245890974998474},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.4864920973777771},{"id":"https://openalex.org/C2779662365","wikidata":"https://www.wikidata.org/wiki/Q5416694","display_name":"Event (particle physics)","level":2,"score":0.4814159870147705},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.45616230368614197},{"id":"https://openalex.org/C206345919","wikidata":"https://www.wikidata.org/wiki/Q20380951","display_name":"Resource (disambiguation)","level":2,"score":0.4268091320991516},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.13179349899291992},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:CiteSeerX.psu:10.1.1.401.5685","is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.401.5685","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.jucs.org/jucs_18_17/a_conceptual_model_for/jucs_18_17_2452_2473_dahanayake.pdf","raw_type":"text"},{"id":"doi:10.3217/jucs-018-17-2452","is_oa":true,"landing_page_url":"https://doi.org/10.3217/jucs-018-17-2452","pdf_url":null,"source":{"id":"https://openalex.org/S4306400660","display_name":"TUGraz OPEN Library (Graz University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4092182","host_organization_name":"Graz University of Technology","host_organization_lineage":["https://openalex.org/I4092182"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":null,"raw_source_name":null,"raw_type":"article"},{"id":"mag:2976140942","is_oa":true,"landing_page_url":"http://www.jucs.org/jucs_18_17/a_conceptual_model_for/jucs_18_17_2452_2473_dahanayake.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S58563349","display_name":"JUCS - Journal of Universal Computer Science","issn_l":"0948-695X","issn":["0948-695X","0948-6968"],"is_oa":true,"is_in_doaj":true,"is_core":true,"host_organization":"https://openalex.org/P4310317875","host_organization_name":"Verlag der Technischen Universit\u00e4t Graz","host_organization_lineage":["https://openalex.org/P4310317875"],"host_organization_lineage_names":["Verlag der Technischen Universit\u00e4t Graz"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":null,"raw_source_name":"JUCS - Journal of Universal Computer Science","raw_type":null}],"best_oa_location":{"id":"doi:10.3217/jucs-018-17-2452","is_oa":true,"landing_page_url":"https://doi.org/10.3217/jucs-018-17-2452","pdf_url":null,"source":{"id":"https://openalex.org/S4306400660","display_name":"TUGraz OPEN Library (Graz University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4092182","host_organization_name":"Graz University of Technology","host_organization_lineage":["https://openalex.org/I4092182"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.41999998688697815}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":31,"referenced_works":["https://openalex.org/W68797158","https://openalex.org/W109572431","https://openalex.org/W141599801","https://openalex.org/W148903579","https://openalex.org/W182883795","https://openalex.org/W1481633656","https://openalex.org/W1488583078","https://openalex.org/W1490454601","https://openalex.org/W1529207357","https://openalex.org/W1544262338","https://openalex.org/W1549720168","https://openalex.org/W1596730219","https://openalex.org/W1603617612","https://openalex.org/W1964555080","https://openalex.org/W1979056716","https://openalex.org/W1981742050","https://openalex.org/W1996497597","https://openalex.org/W2062471086","https://openalex.org/W2075284967","https://openalex.org/W2089105718","https://openalex.org/W2098133682","https://openalex.org/W2098916257","https://openalex.org/W2107135087","https://openalex.org/W2116201926","https://openalex.org/W2135160791","https://openalex.org/W2135526934","https://openalex.org/W2139285780","https://openalex.org/W2140497364","https://openalex.org/W2198911021","https://openalex.org/W2494544554","https://openalex.org/W2613649391"],"related_works":["https://openalex.org/W3197558845","https://openalex.org/W1580941454","https://openalex.org/W2016212926","https://openalex.org/W3156343080","https://openalex.org/W100941002","https://openalex.org/W1525057872","https://openalex.org/W2274632708","https://openalex.org/W1490674333","https://openalex.org/W1522368024","https://openalex.org/W2071482384","https://openalex.org/W1169889262","https://openalex.org/W2306739919","https://openalex.org/W327849678","https://openalex.org/W2186860402","https://openalex.org/W3198468001","https://openalex.org/W2616445179","https://openalex.org/W2491358343","https://openalex.org/W3204096518","https://openalex.org/W2152314871","https://openalex.org/W269031176"],"abstract_inverted_index":{"Abstract:":[0],"Although":[1],"services":[2],"are":[3,26],"developed,":[4],"used,":[5],"applied":[6],"and":[7,47,56,68,78,93],"intensively":[8],"discussed":[9],"in":[10,36,44,64],"nowadays":[11],"IT":[12,18,27,101],"practice,":[13],"the":[14,54,59,65,71,75,84,89,108],"concept":[15],"of":[16,42,62,83,100,115],"an":[17],"service":[19,102],"has":[20],"not":[21],"yet":[22],"been":[23],"introduced.":[24],"Services":[25],"artifacts":[28],"that":[29,104],"can":[30],"be":[31],"used":[32],"by":[33,113],"many":[34],"users":[35],"different":[37,40,45],"context":[38],"at":[39,58],"points":[41],"time":[43],"locations":[46],"serve":[48],"a":[49,95],"certain":[50],"purpose.":[51],"They":[52],"provide":[53],"data":[55],"functionality":[57],"best":[60],"point":[61],"time,":[63],"agreed":[66],"format":[67],"quality":[69],"for":[70,97],"right":[72,76],"user":[73],"with":[74],"location":[77],"context.":[79],"We":[80],"generalize":[81],"some":[82],"introduced":[85,112],"notions":[86],"such":[87],"as":[88],"REA":[90],"framework":[91,96],"(resource-eventagent)":[92],"introduce":[94],"conceptual":[98],"modeling":[99],"systems":[103],"is":[105],"based":[106],"on":[107],"classical":[109],"rhetorical":[110],"frame":[111],"Hermagoras":[114],"Temnos":[116],"(Quis,":[117],"quid,":[118],"quando,":[119]},"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2012,"cited_by_count":2}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}