{"id":"https://openalex.org/W1988164557","doi":"https://doi.org/10.3166/jds.20.263-282","title":"A Framework for Understanding the Role of Social Media in Business Intelligence Systems","display_name":"A Framework for Understanding the Role of Social Media in Business Intelligence Systems","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W1988164557","doi":"https://doi.org/10.3166/jds.20.263-282","mag":"1988164557"},"language":"en","primary_location":{"id":"doi:10.3166/jds.20.263-282","is_oa":false,"landing_page_url":"https://doi.org/10.3166/jds.20.263-282","pdf_url":null,"source":{"id":"https://openalex.org/S119153320","display_name":"Journal of Decision System","issn_l":"1246-0125","issn":["1246-0125","2116-7052"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Decision Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5041884065","display_name":"Rob Meredith","orcid":"https://orcid.org/0000-0003-3049-6388"},"institutions":[{"id":"https://openalex.org/I56590836","display_name":"Monash University","ror":"https://ror.org/02bfwt286","country_code":"AU","type":"education","lineage":["https://openalex.org/I56590836"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Rob Meredith","raw_affiliation_strings":["Decision Support Systems Laboratory , Monash University , Melbourne , Australia","Decision Support Systems Laboratory, Monash University, Melbourne, Australia","Decision Support Systems Laboratory, Monash University, Melbourne, Australia#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Decision Support Systems Laboratory , Monash University , Melbourne , Australia","institution_ids":["https://openalex.org/I56590836"]},{"raw_affiliation_string":"Decision Support Systems Laboratory, Monash University, Melbourne, Australia","institution_ids":["https://openalex.org/I56590836"]},{"raw_affiliation_string":"Decision Support Systems Laboratory, Monash University, Melbourne, Australia#TAB#","institution_ids":["https://openalex.org/I56590836"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5074736752","display_name":"Peter O\u2019Donnell","orcid":"https://orcid.org/0000-0002-1273-9203"},"institutions":[{"id":"https://openalex.org/I56590836","display_name":"Monash University","ror":"https://ror.org/02bfwt286","country_code":"AU","type":"education","lineage":["https://openalex.org/I56590836"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Peter O'Donnell","raw_affiliation_strings":["Decision Support Systems Laboratory , Monash University , Melbourne , Australia","Decision Support Systems Laboratory, Monash University, Melbourne, Australia","Decision Support Systems Laboratory, Monash University, Melbourne, Australia#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Decision Support Systems Laboratory , Monash University , Melbourne , Australia","institution_ids":["https://openalex.org/I56590836"]},{"raw_affiliation_string":"Decision Support Systems Laboratory, Monash University, Melbourne, Australia","institution_ids":["https://openalex.org/I56590836"]},{"raw_affiliation_string":"Decision Support Systems Laboratory, Monash University, Melbourne, Australia#TAB#","institution_ids":["https://openalex.org/I56590836"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I56590836"],"apc_list":null,"apc_paid":null,"fwci":5.5663,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":{"value":0.95276336,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"20","issue":"3","first_page":"263","last_page":"282"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9987000226974487,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.9944999814033508,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7168976664543152},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.6099092364311218},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.5891001224517822},{"id":"https://openalex.org/keywords/business-intelligence","display_name":"Business intelligence","score":0.5609353184700012},{"id":"https://openalex.org/keywords/web-2.0","display_name":"Web 2.0","score":0.5594378709793091},{"id":"https://openalex.org/keywords/product","display_name":"Product (mathematics)","score":0.5263843536376953},{"id":"https://openalex.org/keywords/web-intelligence","display_name":"Web intelligence","score":0.4395568072795868},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.3999427855014801},{"id":"https://openalex.org/keywords/web-development","display_name":"Web development","score":0.3589756488800049},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.3562248945236206},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.325644314289093}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7168976664543152},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.6099092364311218},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5891001224517822},{"id":"https://openalex.org/C2767350","wikidata":"https://www.wikidata.org/wiki/Q6662173","display_name":"Business intelligence","level":2,"score":0.5609353184700012},{"id":"https://openalex.org/C136699151","wikidata":"https://www.wikidata.org/wiki/Q131164","display_name":"Web 2.0","level":3,"score":0.5594378709793091},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5263843536376953},{"id":"https://openalex.org/C544335954","wikidata":"https://www.wikidata.org/wiki/Q2553348","display_name":"Web intelligence","level":4,"score":0.4395568072795868},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3999427855014801},{"id":"https://openalex.org/C79373723","wikidata":"https://www.wikidata.org/wiki/Q386275","display_name":"Web development","level":3,"score":0.3589756488800049},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.3562248945236206},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.325644314289093},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.3166/jds.20.263-282","is_oa":false,"landing_page_url":"https://doi.org/10.3166/jds.20.263-282","pdf_url":null,"source":{"id":"https://openalex.org/S119153320","display_name":"Journal of Decision System","issn_l":"1246-0125","issn":["1246-0125","2116-7052"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Decision Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W112872855","https://openalex.org/W1508412218","https://openalex.org/W1557907964","https://openalex.org/W1565831494","https://openalex.org/W1573124606","https://openalex.org/W1964591006","https://openalex.org/W1977153588","https://openalex.org/W1980952606","https://openalex.org/W1984743628","https://openalex.org/W1989502263","https://openalex.org/W1990065757","https://openalex.org/W1996654773","https://openalex.org/W2022710553","https://openalex.org/W2031320978","https://openalex.org/W2053062086","https://openalex.org/W2070310939","https://openalex.org/W2073050693","https://openalex.org/W2087915944","https://openalex.org/W2089722388","https://openalex.org/W2108183214","https://openalex.org/W2111530142","https://openalex.org/W2115059495","https://openalex.org/W2144846366","https://openalex.org/W2318880989","https://openalex.org/W2527793730","https://openalex.org/W3122550167","https://openalex.org/W3146248460","https://openalex.org/W3147795728","https://openalex.org/W4230348989","https://openalex.org/W4232334693","https://openalex.org/W4237739290","https://openalex.org/W4252327561","https://openalex.org/W4299415759"],"related_works":["https://openalex.org/W2182629206","https://openalex.org/W2218838193","https://openalex.org/W2518065836","https://openalex.org/W2945931694","https://openalex.org/W1503483440","https://openalex.org/W4390550764","https://openalex.org/W1540716905","https://openalex.org/W4386443684","https://openalex.org/W3127569824","https://openalex.org/W2341783942"],"abstract_inverted_index":{"Social":[0],"media":[1,114],"is":[2,92,99,124],"having":[3],"a":[4,52],"significant":[5],"impact":[6],"on":[7],"the":[8,29,35,59,78,96,107],"way":[9],"major":[10],"business":[11],"intelligence":[12],"software":[13],"vendors":[14],"are":[15,110],"positioning":[16],"their":[17,26,39],"product":[18,40],"offerings.":[19],"They":[20],"have":[21],"been":[22],"quick":[23],"to":[24,54,72,116,127,137],"associate":[25],"products":[27],"with":[28],"popular":[30],"term":[31],"\u201cWeb":[32],"2.0\u201d,":[33],"branding":[34],"new":[36],"releases":[37],"of":[38,82,132],"suites":[41],"\u201cBI":[42],"2.0\u201d.":[43],"This":[44],"paper":[45,76],"argues":[46],"that":[47,94,98,109],"beyond":[48],"its":[49],"value":[50],"as":[51],"device":[53],"enhance":[55],"sales":[56],"and":[57,80,120,141],"marketing,":[58],"functions":[60,108],"typically":[61],"found":[62],"in":[63,112],"Web":[64,83,102],"2.0":[65,84,103],"web":[66],"sites":[67],"can":[68,134],"be":[69,135],"usefully":[70],"applied":[71],"BI":[73,87,143],"applications.":[74,88,104,144],"The":[75,122],"explores":[77],"application":[79],"role":[81],"concepts":[85],"within":[86],"A":[89],"simple":[90],"framework":[91,123],"presented":[93],"classifies":[95],"collaboration":[97,119,133],"afforded":[100],"by":[101],"It":[105],"identifies":[106],"provided":[111],"social":[113],"platforms":[115],"foster":[117],"user":[118],"contribution.":[121],"then":[125],"used":[126,136],"examine":[128],"how":[129],"these":[130],"forms":[131],"create":[138],"more":[139],"effective":[140],"\"active\"":[142]},"counts_by_year":[{"year":2021,"cited_by_count":3},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":1},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-08-15T07:11:24.734988","created_date":"2025-10-10T00:00:00"}