{"id":"https://openalex.org/W9562216","doi":"https://doi.org/10.3166/jds.17.153-167","title":"The SerCom and Topps Case Studies","display_name":"The SerCom and Topps Case Studies","publication_year":2008,"publication_date":"2008-01-01","ids":{"openalex":"https://openalex.org/W9562216","doi":"https://doi.org/10.3166/jds.17.153-167","mag":"9562216"},"language":"en","primary_location":{"id":"doi:10.3166/jds.17.153-167","is_oa":false,"landing_page_url":"https://doi.org/10.3166/jds.17.153-167","pdf_url":null,"source":{"id":"https://openalex.org/S119153320","display_name":"Journal of Decision System","issn_l":"1246-0125","issn":["1246-0125","2116-7052"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Decision Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007817651","display_name":"Fr\u00e9d\u00e9ric Adam","orcid":"https://orcid.org/0000-0001-5895-8981"},"institutions":[{"id":"https://openalex.org/I27577105","display_name":"University College Cork","ror":"https://ror.org/03265fv13","country_code":"IE","type":"education","lineage":["https://openalex.org/I27577105"]}],"countries":["IE"],"is_corresponding":true,"raw_author_name":"Fr\u00e9d\u00e9ric Adam","raw_affiliation_strings":["Business Information Systems, O\u2019Rahilly Building , University College Cork , Ireland"],"affiliations":[{"raw_affiliation_string":"Business Information Systems, O\u2019Rahilly Building , University College Cork , Ireland","institution_ids":["https://openalex.org/I27577105"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5056461153","display_name":"Eleanor Doyle","orcid":"https://orcid.org/0000-0001-9838-9154"},"institutions":[{"id":"https://openalex.org/I27577105","display_name":"University College Cork","ror":"https://ror.org/03265fv13","country_code":"IE","type":"education","lineage":["https://openalex.org/I27577105"]}],"countries":["IE"],"is_corresponding":false,"raw_author_name":"Eleanor Doyle","raw_affiliation_strings":["Department of Economics , University College Cork , Ireland"],"affiliations":[{"raw_affiliation_string":"Department of Economics , University College Cork , Ireland","institution_ids":["https://openalex.org/I27577105"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5070487769","display_name":"David Sammon","orcid":"https://orcid.org/0000-0001-6138-0105"},"institutions":[{"id":"https://openalex.org/I27577105","display_name":"University College Cork","ror":"https://ror.org/03265fv13","country_code":"IE","type":"education","lineage":["https://openalex.org/I27577105"]}],"countries":["IE"],"is_corresponding":false,"raw_author_name":"David Sammon","raw_affiliation_strings":["Business Information Systems, O\u2019Rahilly Building , University College Cork , Ireland"],"affiliations":[{"raw_affiliation_string":"Business Information Systems, O\u2019Rahilly Building , University College Cork , Ireland","institution_ids":["https://openalex.org/I27577105"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5007817651"],"corresponding_institution_ids":["https://openalex.org/I27577105"],"apc_list":null,"apc_paid":null,"fwci":0.4879,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.69690383,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"17","issue":"1","first_page":"153","last_page":"167"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":0.9911999702453613,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.984499990940094,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/outsourcing","display_name":"Outsourcing","score":0.9063943028450012},{"id":"https://openalex.org/keywords/payroll","display_name":"Payroll","score":0.8438164591789246},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6086910367012024},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.5836569666862488},{"id":"https://openalex.org/keywords/knowledge-process-outsourcing","display_name":"Knowledge process outsourcing","score":0.5381895303726196},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.5252018570899963},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4258558750152588},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4180227816104889},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.3797343671321869},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3309653401374817},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2661782503128052},{"id":"https://openalex.org/keywords/accounting","display_name":"Accounting","score":0.2039807140827179},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.14350354671478271}],"concepts":[{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.9063943028450012},{"id":"https://openalex.org/C2778873167","wikidata":"https://www.wikidata.org/wiki/Q59434791","display_name":"Payroll","level":2,"score":0.8438164591789246},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6086910367012024},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5836569666862488},{"id":"https://openalex.org/C108474776","wikidata":"https://www.wikidata.org/wiki/Q2917279","display_name":"Knowledge process outsourcing","level":3,"score":0.5381895303726196},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.5252018570899963},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4258558750152588},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4180227816104889},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3797343671321869},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3309653401374817},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2661782503128052},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.2039807140827179},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.14350354671478271}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.3166/jds.17.153-167","is_oa":false,"landing_page_url":"https://doi.org/10.3166/jds.17.153-167","pdf_url":null,"source":{"id":"https://openalex.org/S119153320","display_name":"Journal of Decision System","issn_l":"1246-0125","issn":["1246-0125","2116-7052"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Decision Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.6600000262260437,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":13,"referenced_works":["https://openalex.org/W171554284","https://openalex.org/W617342692","https://openalex.org/W1527311855","https://openalex.org/W1972329550","https://openalex.org/W1972548706","https://openalex.org/W2060603290","https://openalex.org/W2061901927","https://openalex.org/W2074494762","https://openalex.org/W2087712586","https://openalex.org/W2133766618","https://openalex.org/W2150525607","https://openalex.org/W2995849063","https://openalex.org/W4297993686"],"related_works":["https://openalex.org/W2051978093","https://openalex.org/W21892006","https://openalex.org/W2375611471","https://openalex.org/W2187029649","https://openalex.org/W1985903762","https://openalex.org/W2291845669","https://openalex.org/W2993942913","https://openalex.org/W16029031","https://openalex.org/W2392217653","https://openalex.org/W1930396972"],"abstract_inverted_index":{"Outsourcing":[0],"has":[1,54,83,98],"long":[2],"been":[3,55],"used,":[4],"notably":[5],"in":[6,20],"IT":[7,32,44,95],"where":[8],"the":[9,24,31,94,105,183,189,192],"investments":[10],"required":[11],"to":[12,34,76,116],"run":[13,35],"systems":[14],"were":[15],"large":[16],"and":[17,26,39,48,79,88,120,168,191],"expertise":[18],"was":[19],"short":[21],"supply.":[22],"Throughout":[23],"70s":[25],"80s,":[27],"many":[28],"companies":[29],"lacked":[30],"infrastructure":[33],"their":[36,127,138],"applications":[37],"efficiently":[38],"relied":[40],"on":[41,85,132],"providers":[42],"of":[43,61,68,108,137,143,158,166,180,185,187],"services":[45],"for":[46,64,134],"payroll":[47],"accounting":[49],"applications.":[50],"Since":[51],"then,":[52],"outsourcing":[53,96,109,159,181],"used":[56],"as":[57,73,91,141],"a":[58,65,74],"standard":[59],"component":[60],"management":[62],"strategy":[63],"wide":[66],"range":[67],"activities,":[69],"rather":[70],"than":[71],"simply":[72],"means":[75],"reduce":[77],"costs":[78],"headcounts.":[80],"Recent":[81],"research":[82,101],"focused":[84],"BPO,":[86],"KPO":[87],"open":[89],"innovation":[90],"concepts":[92],"which":[93],"concept":[97],"fostered.":[99],"This":[100],"is":[102],"concerned":[103],"with":[104,126,162],"\u201cnew\u201d":[106],"breed":[107],"whereby":[110],"entire":[111],"business":[112,139,169],"processes,":[113],"sometimes":[114],"critical":[115,146],"companies,":[117],"are":[118],"outsourced":[119],"clients":[121],"build":[122],"up":[123],"sufficient":[124],"trust":[125],"partners":[128],"that":[129],"they":[130],"rely":[131],"them":[133],"key":[135,144],"aspects":[136],"such":[140],"bundling":[142],"inputs,":[145],"deliveries":[147],"or":[148],"complex":[149],"data":[150],"mining":[151],"operations.":[152],"Such":[153],"arrangements":[154],"require":[155],"new":[156,178],"types":[157],"service":[160],"providers,":[161],"finely":[163],"tuned":[164],"mixes":[165],"technological":[167],"competences.":[170],"Using":[171],"two":[172],"case":[173],"studies,":[174],"we":[175],"study":[176],"this":[177],"type":[179],"from":[182],"points":[184],"view":[186],"both":[188],"client":[190],"outsourcer.":[193]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}