{"id":"https://openalex.org/W4401476869","doi":"https://doi.org/10.28945/5344","title":"Unlocking Educational Potential: Exploring Students\u2019 Satisfaction and Sustainable Engagement with ChatGPT Using the ECM Model","display_name":"Unlocking Educational Potential: Exploring Students\u2019 Satisfaction and Sustainable Engagement with ChatGPT Using the ECM Model","publication_year":2024,"publication_date":"2024-01-01","ids":{"openalex":"https://openalex.org/W4401476869","doi":"https://doi.org/10.28945/5344"},"language":"en","primary_location":{"id":"doi:10.28945/5344","is_oa":true,"landing_page_url":"https://doi.org/10.28945/5344","pdf_url":"https://www.jite.org/documents/Vol23/JITE-Rv23Art021Ngo10061.pdf","source":{"id":"https://openalex.org/S11358226","display_name":"Journal of Information Technology Education Research","issn_l":"1539-3585","issn":["1539-3585","1547-9706","1547-9714"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315806","host_organization_name":"Informing Science Institute","host_organization_lineage":["https://openalex.org/P4310315806"],"host_organization_lineage_names":["Informing Science Institute"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Technology Education: Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://www.jite.org/documents/Vol23/JITE-Rv23Art021Ngo10061.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5036280582","display_name":"Thi Thuy An Ngo","orcid":"https://orcid.org/0000-0001-7510-972X"},"institutions":[{"id":"https://openalex.org/I109689652","display_name":"FPT University","ror":"https://ror.org/03esj4g97","country_code":"VN","type":"education","lineage":["https://openalex.org/I109689652"]}],"countries":["VN"],"is_corresponding":true,"raw_author_name":"Thi Thuy An Ngo","raw_affiliation_strings":["FPT University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FPT University","institution_ids":["https://openalex.org/I109689652"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5092780808","display_name":"Gia Khuong An","orcid":"https://orcid.org/0009-0007-4243-915X"},"institutions":[{"id":"https://openalex.org/I109689652","display_name":"FPT University","ror":"https://ror.org/03esj4g97","country_code":"VN","type":"education","lineage":["https://openalex.org/I109689652"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Gia Khuong An","raw_affiliation_strings":["FPT University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FPT University","institution_ids":["https://openalex.org/I109689652"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5002507285","display_name":"Phuong Thy Nguyen","orcid":"https://orcid.org/0000-0001-7808-6076"},"institutions":[{"id":"https://openalex.org/I109689652","display_name":"FPT University","ror":"https://ror.org/03esj4g97","country_code":"VN","type":"education","lineage":["https://openalex.org/I109689652"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Phuong Thy Nguyen","raw_affiliation_strings":["FPT University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FPT University","institution_ids":["https://openalex.org/I109689652"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5018994298","display_name":"Thanh Tu Tran","orcid":"https://orcid.org/0009-0006-2427-6150"},"institutions":[{"id":"https://openalex.org/I109689652","display_name":"FPT University","ror":"https://ror.org/03esj4g97","country_code":"VN","type":"education","lineage":["https://openalex.org/I109689652"]}],"countries":["VN"],"is_corresponding":false,"raw_author_name":"Thanh Tu Tran","raw_affiliation_strings":["FPT University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FPT University","institution_ids":["https://openalex.org/I109689652"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5036280582"],"corresponding_institution_ids":["https://openalex.org/I109689652"],"apc_list":null,"apc_paid":null,"fwci":1.4419,"has_fulltext":true,"cited_by_count":13,"citation_normalized_percentile":{"value":0.82851543,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":96,"max":99},"biblio":{"volume":"23","issue":null,"first_page":"021","last_page":"021"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.8353000283241272,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.8353000283241272,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10517","display_name":"Financial Literacy, Pension, Retirement Analysis","score":0.730400025844574,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11122","display_name":"Online Learning and Analytics","score":0.7095999717712402,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.42264309525489807},{"id":"https://openalex.org/keywords/education-for-sustainable-development","display_name":"Education for sustainable development","score":0.41067734360694885},{"id":"https://openalex.org/keywords/mathematics-education","display_name":"Mathematics education","score":0.3739425837993622},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.3323133885860443},{"id":"https://openalex.org/keywords/sustainable-development","display_name":"Sustainable development","score":0.322601854801178},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.21366897225379944}],"concepts":[{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.42264309525489807},{"id":"https://openalex.org/C2775977231","wikidata":"https://www.wikidata.org/wiki/Q861314","display_name":"Education for sustainable development","level":3,"score":0.41067734360694885},{"id":"https://openalex.org/C145420912","wikidata":"https://www.wikidata.org/wiki/Q853077","display_name":"Mathematics education","level":1,"score":0.3739425837993622},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3323133885860443},{"id":"https://openalex.org/C552854447","wikidata":"https://www.wikidata.org/wiki/Q131201","display_name":"Sustainable development","level":2,"score":0.322601854801178},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.21366897225379944},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.28945/5344","is_oa":true,"landing_page_url":"https://doi.org/10.28945/5344","pdf_url":"https://www.jite.org/documents/Vol23/JITE-Rv23Art021Ngo10061.pdf","source":{"id":"https://openalex.org/S11358226","display_name":"Journal of Information Technology Education Research","issn_l":"1539-3585","issn":["1539-3585","1547-9706","1547-9714"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315806","host_organization_name":"Informing Science Institute","host_organization_lineage":["https://openalex.org/P4310315806"],"host_organization_lineage_names":["Informing Science Institute"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Technology Education: Research","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.28945/5344","is_oa":true,"landing_page_url":"https://doi.org/10.28945/5344","pdf_url":"https://www.jite.org/documents/Vol23/JITE-Rv23Art021Ngo10061.pdf","source":{"id":"https://openalex.org/S11358226","display_name":"Journal of Information Technology Education Research","issn_l":"1539-3585","issn":["1539-3585","1547-9706","1547-9714"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315806","host_organization_name":"Informing Science Institute","host_organization_lineage":["https://openalex.org/P4310315806"],"host_organization_lineage_names":["Informing Science Institute"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Technology Education: Research","raw_type":"journal-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.8100000023841858,"display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":false},"content_urls":{"pdf":"https://content.openalex.org/works/W4401476869.pdf"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W4245283946","https://openalex.org/W3004064641","https://openalex.org/W2791429988","https://openalex.org/W2392805868","https://openalex.org/W251505145","https://openalex.org/W2391867415","https://openalex.org/W3201118800","https://openalex.org/W4389282988"],"abstract_inverted_index":{"Aim/Purpose:":[0],"The":[1,229,347],"main":[2],"goal":[3],"of":[4,18,50,136,148,160,179,189,212,232,272,342,410,473,483,491,513,524,552,555,564,586,595,606,633,653],"this":[5,34,167,173,474,514],"study":[6,168,319,475,515,546],"is":[7,56,93,644],"to":[8,113,171,205,260,290,311,389,391,445,476,548,581,627,638,648],"investigate":[9,603],"the":[10,25,30,47,134,146,158,177,233,262,273,291,363,395,402,414,471,481,489,511,529,549,553,562,579,583,590,604,629,650],"factors":[11,447,530],"affecting":[12],"students\u2019":[13,306,656],"satisfaction":[14,45,162,185,307,400,426,501,535],"and":[15,44,65,86,109,117,163,184,245,257,265,283,302,308,326,334,368,380,425,461,467,496,500,528,534,568,592,612,620,631,661],"continuous":[16,48,164,187,284,411,503],"usage":[17,49,188],"ChatGPT":[19,51,55,69,92,149,294,314,330,343,377,433,484,537,607,654],"in":[20,52,73,101,133,150,156,295,315,331,344,485,538,558,608,636],"an":[21,57],"educational":[22,486,540,574],"context,":[23],"using":[24,237,313,455],"Expectation-Confirmation":[26],"Model":[27],"(ECM)":[28],"as":[29,79,129,131,365,378,434,452,516],"theoretical":[31],"framework.":[32],"Specifically,":[33,98],"investigation":[35],"focuses":[36],"on":[37,186,293,502,543,617,655],"identifying":[38,298],"how":[39,299],"user":[40,161,525],"expectations,":[41,355],"perceived":[42,182,278,303,362,376,423,498,532],"usefulness,":[43,183,279],"influence":[46],"education.":[53,345],"Background:":[54],"AI-based":[58],"chatbot":[59],"that":[60,91,351,398,431],"can":[61,70,509],"generate":[62],"natural":[63],"language":[64,82],"support":[66],"multi-turn":[67],"dialogue.":[68],"be":[71,443],"used":[72],"education":[74,296,587,609],"for":[75,96,142,268,324,328,339,370,382,464,506,519,573],"various":[76,446],"purposes,":[77],"such":[78,451],"academic":[80,657],"writing,":[81],"translating,":[83],"coding":[84],"assistance,":[85],"information":[87,105],"searching.":[88],"Research":[89],"indicates":[90],"highly":[94],"beneficial":[95,367],"students.":[97],"it":[99,120],"aids":[100,132],"time-saving":[102],"by":[103,175,297,360,588],"synthesizing":[104],"across":[106],"diverse":[107,539],"fields":[108],"offers":[110],"feedback":[111],"tailored":[112],"individual":[114],"learning":[115,122,127,137,333,384,635],"needs":[116],"progress.":[118],"Moreover,":[119],"enhances":[121],"experiences":[123],"through":[124,225,253],"a":[125,154,195,200,210,269,407,419,517,521,645],"personalized":[126],"process,":[128],"well":[130],"translation":[135],"materials":[138],"into":[139],"different":[140],"languages":[141],"improved":[143],"accessibility.":[144],"Despite":[145],"potential":[147,580],"education,":[151,559],"there":[152,643],"remains":[153],"gap":[155,174],"understanding":[157,523],"determinants":[159],"usage.":[165,285,412,504],"Therefore,":[166],"was":[169,235,404],"conducted":[170],"bridge":[172],"assessing":[176],"impact":[178,652],"expectation":[180,280,300,494,526],"confirmation,":[181,281],"ChatGPT.":[190,428],"Methodology:":[191],"This":[192,287,318,429,440,545,622],"research":[193,601],"employed":[194,252],"quantitative":[196],"approach,":[197],"which":[198],"utilized":[199],"five-point":[201],"Likert":[202],"scale":[203],"questionnaire":[204,234],"measure":[206],"four":[207],"variables":[208],"with":[209,353,401,406,536,570],"total":[211],"14":[213],"items.":[214],"Data":[215],"were":[216,250,386],"collected":[217],"from":[218,221],"435":[219],"students":[220,327,352,374,468,567],"eight":[222],"Vietnamese":[223],"universities":[224],"non-probability":[226],"convenience":[227],"sampling.":[228],"internal":[230],"consistency":[231],"examined":[236],"Cronbach\u2019s":[238],"alpha.":[239],"Four-factors":[240],"Confirmatory":[241],"Factor":[242],"Analysis":[243],"(CFA)":[244],"Structural":[246],"Equation":[247],"Modeling":[248],"(SEM)":[249],"then":[251],"IBM":[254],"SPSS":[255],"26":[256],"AMOS":[258],"24":[259],"assess":[261,649],"proposed":[263],"model":[264],"hypotheses,":[266],"allowing":[267],"comprehensive":[270],"examination":[271],"relationships":[274],"between":[275,422,566],"4":[276],"variables:":[277],"satisfaction,":[282,450],"Contribution:":[286],"paper":[288],"contributes":[289,547],"literature":[292],"confirmation":[301,495,527],"usefulness":[304,424,499,533],"affect":[305],"their":[309,316,332,371,383],"intention":[310],"continue":[312,390],"learning.":[317],"also":[320],"has":[321],"practical":[322],"implications":[323],"educators":[325,569],"applying":[329],"teaching.":[335],"It":[336],"provides":[337],"recommendations":[338],"effective":[340,593],"use":[341,392,482,510,594],"Findings:":[346],"study\u2019s":[348],"results":[349,415],"show":[350],"greater":[354,408],"either":[356],"met":[357],"or":[358],"surpassed":[359],"ChatGPT,":[361],"tool":[364,403],"more":[366,387,610],"satisfying":[369],"needs.":[372],"Additionally,":[373,642],"who":[375],"useful":[379,435],"valuable":[381],"goals":[385],"inclined":[388],"it.":[393],"Furthermore,":[394],"findings":[396,472,512],"indicate":[397],"higher":[399],"associated":[405],"likelihood":[409],"Nevertheless,":[413],"did":[416],"not":[417,437],"reveal":[418],"significant":[420],"relationship":[421],"regarding":[427],"implies":[430],"perceiving":[432],"does":[436],"guarantee":[438],"satisfaction.":[439],"finding":[441],"may":[442],"attributed":[444],"influencing":[448,531],"student":[449],"price":[453],"value,":[454],"habit,":[456],"facilitating":[457],"conditions,":[458],"trust,":[459],"reliability,":[460],"quality.":[462],"Recommendations":[463],"Practitioners:":[465],"Educators":[466],"should":[469,602],"consider":[470],"make":[477],"informed":[478],"decisions":[479],"about":[480],"settings,":[487],"emphasizing":[488],"importance":[490],"managing":[492],"users\u2019":[493],"ensuring":[497],"Recommendation":[505],"Researchers:":[507],"Researchers":[508],"foundation":[518],"exploring":[520],"deeper":[522],"settings.":[541],"Impact":[542],"Society:":[544],"broader":[550,651],"field":[551],"application":[554],"AI":[556,571,596],"technologies":[557,572],"potentially":[560],"reshaping":[561],"dynamics":[563],"interaction":[565],"purposes.":[575],"Its":[576],"contributions":[577],"have":[578],"elevate":[582],"overall":[584],"quality":[585],"promoting":[589],"appropriate":[591],"technologies.":[597],"Future":[598,600],"Research:":[599],"roles":[605],"deeply":[611],"explore":[613],"its":[614],"long-term":[615],"effects":[616],"both":[618],"learners":[619],"educators.":[621],"includes":[623],"conducting":[624],"comparative":[625],"studies":[626],"evaluate":[628],"efficacy":[630],"advantages":[632],"ChatGPT-assisted":[634],"comparison":[637],"traditional":[639],"teaching":[640],"methods.":[641],"crucial":[646],"need":[647],"performance,":[658],"cognitive":[659],"development,":[660],"critical":[662],"thinking":[663],"skills.":[664]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":12}],"updated_date":"2026-05-05T08:41:31.759640","created_date":"2025-10-10T00:00:00"}
