{"id":"https://openalex.org/W2990025478","doi":"https://doi.org/10.28945/4461","title":"Technology Support, Social Support, Academic Support, Service Support, and Student Satisfaction","display_name":"Technology Support, Social Support, Academic Support, Service Support, and Student Satisfaction","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2990025478","doi":"https://doi.org/10.28945/4461","mag":"2990025478"},"language":"en","primary_location":{"id":"doi:10.28945/4461","is_oa":true,"landing_page_url":"https://doi.org/10.28945/4461","pdf_url":"http://www.jite.org/documents/Vol18/JITEv18ResearchP549-570Kakada5813.pdf","source":{"id":"https://openalex.org/S11358226","display_name":"Journal of Information Technology Education Research","issn_l":"1539-3585","issn":["1539-3585","1547-9706","1547-9714"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315806","host_organization_name":"Informing Science Institute","host_organization_lineage":["https://openalex.org/P4310315806"],"host_organization_lineage_names":["Informing Science Institute"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Technology Education: Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"http://www.jite.org/documents/Vol18/JITEv18ResearchP549-570Kakada5813.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5063016722","display_name":"Praveen Kakada","orcid":"https://orcid.org/0000-0002-9010-1539"},"institutions":[{"id":"https://openalex.org/I167153416","display_name":"Visvesvaraya National Institute of Technology","ror":"https://ror.org/02zrtpp84","country_code":"IN","type":"education","lineage":["https://openalex.org/I167153416"]}],"countries":["IN"],"is_corresponding":true,"raw_author_name":"Praveen Kakada","raw_affiliation_strings":["Visvesvaraya National Institute of Technology","Visvesvaraya National Institute of Technology, Nagpur, India","ShilpaBisen Visvesvaraya National Institute of Technology, Nagpur, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Visvesvaraya National Institute of Technology","institution_ids":["https://openalex.org/I167153416"]},{"raw_affiliation_string":"Visvesvaraya National Institute of Technology, Nagpur, India","institution_ids":["https://openalex.org/I167153416"]},{"raw_affiliation_string":"ShilpaBisen Visvesvaraya National Institute of Technology, Nagpur, India","institution_ids":["https://openalex.org/I167153416"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5018641002","display_name":"Yogesh Deshpande","orcid":"https://orcid.org/0000-0002-7367-6154"},"institutions":[{"id":"https://openalex.org/I167153416","display_name":"Visvesvaraya National Institute of Technology","ror":"https://ror.org/02zrtpp84","country_code":"IN","type":"education","lineage":["https://openalex.org/I167153416"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Yogesh Deshpande","raw_affiliation_strings":["Visvesvaraya National Institute of Technology","ShilpaBisen Visvesvaraya National Institute of Technology, Nagpur, India","Visvesvaraya National Institute of Technology, Nagpur, India"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Visvesvaraya National Institute of Technology","institution_ids":["https://openalex.org/I167153416"]},{"raw_affiliation_string":"ShilpaBisen Visvesvaraya National Institute of Technology, Nagpur, India","institution_ids":["https://openalex.org/I167153416"]},{"raw_affiliation_string":"Visvesvaraya National Institute of Technology, Nagpur, India","institution_ids":["https://openalex.org/I167153416"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5048333144","display_name":"Shilpa Suresh Bisen","orcid":"https://orcid.org/0000-0001-6495-7440"},"institutions":[{"id":"https://openalex.org/I167153416","display_name":"Visvesvaraya National Institute of Technology","ror":"https://ror.org/02zrtpp84","country_code":"IN","type":"education","lineage":["https://openalex.org/I167153416"]}],"countries":["IN"],"is_corresponding":false,"raw_author_name":"Shilpa Bisen","raw_affiliation_strings":["Visvesvaraya National Institute of Technology"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Visvesvaraya National Institute of Technology","institution_ids":["https://openalex.org/I167153416"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5063016722"],"corresponding_institution_ids":["https://openalex.org/I167153416"],"apc_list":null,"apc_paid":null,"fwci":3.4085,"has_fulltext":true,"cited_by_count":22,"citation_normalized_percentile":{"value":0.93425775,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"18","issue":null,"first_page":"549","last_page":"570"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10162","display_name":"Online and Blended Learning","score":0.992900013923645,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10162","display_name":"Online and Blended Learning","score":0.992900013923645,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10168","display_name":"COVID-19 and Mental Health","score":0.9801999926567078,"subfield":{"id":"https://openalex.org/subfields/3203","display_name":"Clinical Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11526","display_name":"Innovative Teaching Methods","score":0.9699000120162964,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-support","display_name":"Social support","score":0.6607416868209839},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.6060609221458435},{"id":"https://openalex.org/keywords/descriptive-statistics","display_name":"Descriptive statistics","score":0.5214892625808716},{"id":"https://openalex.org/keywords/medical-education","display_name":"Medical education","score":0.4504479169845581},{"id":"https://openalex.org/keywords/higher-education","display_name":"Higher education","score":0.4283183813095093},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.20156323909759521},{"id":"https://openalex.org/keywords/medicine","display_name":"Medicine","score":0.16033253073692322},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.09466627240180969}],"concepts":[{"id":"https://openalex.org/C2778087770","wikidata":"https://www.wikidata.org/wiki/Q2297111","display_name":"Social support","level":2,"score":0.6607416868209839},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6060609221458435},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.5214892625808716},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.4504479169845581},{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.4283183813095093},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.20156323909759521},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.16033253073692322},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.09466627240180969},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.28945/4461","is_oa":true,"landing_page_url":"https://doi.org/10.28945/4461","pdf_url":"http://www.jite.org/documents/Vol18/JITEv18ResearchP549-570Kakada5813.pdf","source":{"id":"https://openalex.org/S11358226","display_name":"Journal of Information Technology Education Research","issn_l":"1539-3585","issn":["1539-3585","1547-9706","1547-9714"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315806","host_organization_name":"Informing Science Institute","host_organization_lineage":["https://openalex.org/P4310315806"],"host_organization_lineage_names":["Informing Science Institute"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Technology Education: Research","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.28945/4461","is_oa":true,"landing_page_url":"https://doi.org/10.28945/4461","pdf_url":"http://www.jite.org/documents/Vol18/JITEv18ResearchP549-570Kakada5813.pdf","source":{"id":"https://openalex.org/S11358226","display_name":"Journal of Information Technology Education Research","issn_l":"1539-3585","issn":["1539-3585","1547-9706","1547-9714"],"is_oa":true,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315806","host_organization_name":"Informing Science Institute","host_organization_lineage":["https://openalex.org/P4310315806"],"host_organization_lineage_names":["Informing Science Institute"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Technology Education: Research","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2990025478.pdf","grobid_xml":"https://content.openalex.org/works/W2990025478.grobid-xml"},"referenced_works_count":81,"referenced_works":["https://openalex.org/W64659752","https://openalex.org/W151061926","https://openalex.org/W288877683","https://openalex.org/W1505999675","https://openalex.org/W1513475291","https://openalex.org/W1535597403","https://openalex.org/W1571631385","https://openalex.org/W1573234480","https://openalex.org/W1578003306","https://openalex.org/W1658120779","https://openalex.org/W1928669681","https://openalex.org/W1965136974","https://openalex.org/W1977557881","https://openalex.org/W1978874149","https://openalex.org/W1981738345","https://openalex.org/W1984340307","https://openalex.org/W1988204608","https://openalex.org/W1990299206","https://openalex.org/W1992913419","https://openalex.org/W2003180610","https://openalex.org/W2005364767","https://openalex.org/W2006873532","https://openalex.org/W2014671892","https://openalex.org/W2016194722","https://openalex.org/W2025686386","https://openalex.org/W2026809193","https://openalex.org/W2031264135","https://openalex.org/W2032295498","https://openalex.org/W2036482572","https://openalex.org/W2039148522","https://openalex.org/W2055216029","https://openalex.org/W2061851273","https://openalex.org/W2069873412","https://openalex.org/W2078699223","https://openalex.org/W2085821040","https://openalex.org/W2087079125","https://openalex.org/W2091460338","https://openalex.org/W2092485341","https://openalex.org/W2094013842","https://openalex.org/W2098367075","https://openalex.org/W2111371909","https://openalex.org/W2114809241","https://openalex.org/W2116132242","https://openalex.org/W2131552753","https://openalex.org/W2135844699","https://openalex.org/W2136150002","https://openalex.org/W2136260021","https://openalex.org/W2136532126","https://openalex.org/W2143703569","https://openalex.org/W2156725384","https://openalex.org/W2160672242","https://openalex.org/W2161074502","https://openalex.org/W2164809785","https://openalex.org/W2167956205","https://openalex.org/W2169974217","https://openalex.org/W2183698529","https://openalex.org/W2187141799","https://openalex.org/W2221047301","https://openalex.org/W2225972408","https://openalex.org/W2231195309","https://openalex.org/W2237670839","https://openalex.org/W2239306219","https://openalex.org/W2313001201","https://openalex.org/W2327665041","https://openalex.org/W2474777307","https://openalex.org/W2477436985","https://openalex.org/W2618709944","https://openalex.org/W2782542781","https://openalex.org/W2789322653","https://openalex.org/W2834051505","https://openalex.org/W2907223928","https://openalex.org/W2954585995","https://openalex.org/W2972378173","https://openalex.org/W2974051918","https://openalex.org/W4303105554","https://openalex.org/W4401269706","https://openalex.org/W6634280206","https://openalex.org/W6683758857","https://openalex.org/W6791476066","https://openalex.org/W6989624196","https://openalex.org/W7030239333"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W2931662336","https://openalex.org/W4376141652","https://openalex.org/W2077865380","https://openalex.org/W2053487507","https://openalex.org/W2765597752","https://openalex.org/W2134894512","https://openalex.org/W2083375246","https://openalex.org/W2067108088","https://openalex.org/W4309301591"],"abstract_inverted_index":{"Aim/Purpose:":[0],"The":[1,139,147,231],"study":[2,149,189],"aimed":[3],"to":[4,95,104,177,200,206,216,252,273,278,292,335,340,354,438,493],"investigate":[5],"the":[6,87,97,106,109,151,168,208,213,224,228,235,268,282,330,344,408,430,463,485],"influence":[7,51,57],"of":[8,125,154,171,210,267,284,317,329,346,379,407,410,433,462,465,488],"technology":[9],"support,":[10,12,14,76,240,242,244],"social":[11,63,243],"academic":[13,241],"and":[15,21,26,35,43,62,73,122,134,163,215,245,258,276,280,303,338,342,365],"service":[16,75,164,246,306,368],"support":[17,31,46,66,225,237,247],"on":[18,52,82,183,299,361,386,402,429,457,484],"student":[19,53,157,178,184,253,411,439,466,494],"satisfaction":[20,158,211,254,318,380],"their":[22,203,219],"relationships":[23],"in":[24,194,227,255],"private":[25,121,259],"state":[27,123,257],"universities.":[28,260],"Background:":[29],"Coherent":[30],"between":[32],"students,":[33],"teachers,":[34],"management":[36],"is":[37,67,271,290,333,352,390,421,445,476],"usually":[38],"extended":[39],"beyond":[40],"classroom":[41],"scheduling":[42],"space.":[44],"This":[45,65,388,443],"has":[47],"a":[48,90,113,265,327,391,395,403,446,450,458],"positive":[49],"significant":[50],"satisfaction,":[54,179,412,467],"which":[55,77,180],"may":[56,78,190,425,480],"students\u2019":[58,315,377],"academic,":[59,72,162,301,363],"behavioral,":[60],"emotional":[61],"development.":[64],"assisted":[68],"via":[69,159],"technology,":[70,160,300,362],"social,":[71,161,302,364],"instant":[74],"have":[79],"an":[80],"impact":[81],"its":[83],"nature.":[84],"Methodology:":[85],"In":[86,129,287,349,417,472],"current":[88],"study,":[89,269,331],"cross-sectional":[91],"survey":[92],"was":[93,102],"used":[94,103],"collect":[96],"research":[98,399,454],"data.":[99],"Convenience":[100],"sampling":[101],"select":[105],"participants":[107],"for":[108,262,324],"study.":[110],"It":[111],"targeted":[112],"population":[114],"sampled":[115],"from":[116,119,187,223],"engineering":[117],"students":[118,214,220,294,356],"both":[120,256],"universities":[124],"central":[126],"India":[127],"(n=240).":[128],"quantitative":[130],"data":[131,141],"analysis,":[132],"descriptive":[133],"inferential":[135],"statistics":[136],"were":[137,142],"used.":[138],"collected":[140],"analyzed":[143],"with":[144,295,320,357,382],"SPSS.":[145],"Contribution:":[146],"present":[148],"expands":[150],"growing":[152],"body":[153],"knowledge":[155,296,358],"about":[156],"support.":[165,286,307,322,348,369,384],"We":[166],"identify":[167],"unique":[169,431,486],"aspects":[170,432,487],"factors":[172,434,489],"that":[173,234,297,359,435,490],"are":[174,436,491],"positively":[175,249],"related":[176,251,305,367,437,492],"shed":[181,426,481],"light":[182,428,483],"satisfaction.":[185,440,495],"Findings":[186],"this":[188],"assist":[191],"educators":[192],"(while":[193],"training":[195],"and/or":[196],"professional":[197],"development":[198],"programs)":[199],"reflect":[201],"upon":[202],"educational":[204],"strategies":[205],"enhance":[207],"level":[209,316,378],"among":[212],"check":[217],"how":[218],"can":[221,310,372],"benefit":[222],"system":[226],"institution.":[229],"Findings:":[230],"results":[232],"indicated":[233],"institutional":[236,285,321,347,383],"dimensions":[238],"\u2013technology":[239],"\u2013are":[248],"significantly":[250],"Recommendations":[261],"Practitioners:":[263],"As":[264,326],"result":[266,328],"it":[270,289,332,351,424,479],"recommended":[272,291,334,353],"university":[274,336],"policymakers":[275,337],"administrations":[277,339],"provide":[279,293,311,341,355,373],"emphasize":[281,343],"importance":[283,345],"addition,":[288,350,418,473],"focuses":[298,360],"other":[304,366],"Doing":[308,370],"so":[309,371,397,452],"valuable":[312,374],"insight":[313,375],"into":[314,376],"enhancement":[319,381],"Recommendation":[323],"Researchers:":[325],"Impact":[385],"Society:":[387],"paper":[389,444],"broad":[392,447],"overview":[393,448],"using":[394,414,449,469],"survey,":[396,451],"future":[398,453],"should":[400,455],"focus":[401,456],"more":[404,427,459,482],"detailed":[405,460],"analysis":[406,461],"consequence":[409,464],"possibly":[413,468],"controlled":[415,470],"experiments.":[416,471],"qualitative":[419,474],"exploration":[420,475],"advisable,":[422,477],"as":[423,478],"Future":[441],"Research:":[442]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":4},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":2}],"updated_date":"2026-05-07T13:39:58.223016","created_date":"2025-10-10T00:00:00"}
