{"id":"https://openalex.org/W2461911403","doi":"https://doi.org/10.28945/1491","title":"Technology Service Management: A Multi-level Approach for Teaching the MBA Core Information Systems Course","display_name":"Technology Service Management: A Multi-level Approach for Teaching the MBA Core Information Systems Course","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W2461911403","doi":"https://doi.org/10.28945/1491","mag":"2461911403"},"language":"en","primary_location":{"id":"doi:10.28945/1491","is_oa":true,"landing_page_url":"https://doi.org/10.28945/1491","pdf_url":"http://www.jite.org/documents/Vol10/JITEv10p139-160Beachboard949.pdf","source":{"id":"https://openalex.org/S11358226","display_name":"Journal of Information Technology Education Research","issn_l":"1539-3585","issn":["1539-3585","1547-9706","1547-9714"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315806","host_organization_name":"Informing Science Institute","host_organization_lineage":["https://openalex.org/P4310315806"],"host_organization_lineage_names":["Informing Science Institute"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Technology Education: Research","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"http://www.jite.org/documents/Vol10/JITEv10p139-160Beachboard949.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5004326038","display_name":"John C. Beachboard","orcid":null},"institutions":[{"id":"https://openalex.org/I106969075","display_name":"Idaho State University","ror":"https://ror.org/0162z8b04","country_code":"US","type":"education","lineage":["https://openalex.org/I106969075"]},{"id":"https://openalex.org/I91044093","display_name":"Zayed University","ror":"https://ror.org/03snqfa66","country_code":"AE","type":"education","lineage":["https://openalex.org/I91044093"]}],"countries":["AE","US"],"is_corresponding":true,"raw_author_name":"John C. Beachboard","raw_affiliation_strings":["Zayed University","Idaho State University, Pocatello, Idaho, USA"],"affiliations":[{"raw_affiliation_string":"Zayed University","institution_ids":["https://openalex.org/I91044093"]},{"raw_affiliation_string":"Idaho State University, Pocatello, Idaho, USA","institution_ids":["https://openalex.org/I106969075"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5055238239","display_name":"Kregg Aytes","orcid":"https://orcid.org/0000-0001-5123-4710"},"institutions":[{"id":"https://openalex.org/I106969075","display_name":"Idaho State University","ror":"https://ror.org/0162z8b04","country_code":"US","type":"education","lineage":["https://openalex.org/I106969075"]},{"id":"https://openalex.org/I23732399","display_name":"Montana State University","ror":"https://ror.org/02w0trx84","country_code":"US","type":"education","lineage":["https://openalex.org/I23732399","https://openalex.org/I4210126032"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Kregg Aytes","raw_affiliation_strings":["Montana State University","Idaho State University, Pocatello, Idaho, USA"],"affiliations":[{"raw_affiliation_string":"Montana State University","institution_ids":["https://openalex.org/I23732399"]},{"raw_affiliation_string":"Idaho State University, Pocatello, Idaho, USA","institution_ids":["https://openalex.org/I106969075"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5004326038"],"corresponding_institution_ids":["https://openalex.org/I106969075","https://openalex.org/I91044093"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.54574543,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"10","issue":null,"first_page":"139","last_page":"160"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13034","display_name":"Information Systems Education and Curriculum Development","score":0.9470999836921692,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T13034","display_name":"Information Systems Education and Curriculum Development","score":0.9470999836921692,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/multidisciplinary-approach","display_name":"Multidisciplinary approach","score":0.6656892895698547},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.5402931571006775},{"id":"https://openalex.org/keywords/course","display_name":"Course (navigation)","score":0.4971459209918976},{"id":"https://openalex.org/keywords/information-system","display_name":"Information system","score":0.471365362405777},{"id":"https://openalex.org/keywords/information-science","display_name":"Information science","score":0.46293893456459045},{"id":"https://openalex.org/keywords/engineering-management","display_name":"Engineering management","score":0.4546206593513489},{"id":"https://openalex.org/keywords/information-technology","display_name":"Information technology","score":0.4481217861175537},{"id":"https://openalex.org/keywords/management-information-systems","display_name":"Management information systems","score":0.4431793689727783},{"id":"https://openalex.org/keywords/service-learning","display_name":"Service-learning","score":0.4417336881160736},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4171314239501953},{"id":"https://openalex.org/keywords/engineering-ethics","display_name":"Engineering ethics","score":0.4128667116165161},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.340038001537323},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3303292393684387},{"id":"https://openalex.org/keywords/sociology","display_name":"Sociology","score":0.3019358515739441},{"id":"https://openalex.org/keywords/pedagogy","display_name":"Pedagogy","score":0.2542937099933624},{"id":"https://openalex.org/keywords/library-science","display_name":"Library science","score":0.2471061646938324},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2114180624485016},{"id":"https://openalex.org/keywords/social-science","display_name":"Social science","score":0.10766980051994324}],"concepts":[{"id":"https://openalex.org/C22467394","wikidata":"https://www.wikidata.org/wiki/Q849359","display_name":"Multidisciplinary approach","level":2,"score":0.6656892895698547},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5402931571006775},{"id":"https://openalex.org/C2777552389","wikidata":"https://www.wikidata.org/wiki/Q1962728","display_name":"Course (navigation)","level":2,"score":0.4971459209918976},{"id":"https://openalex.org/C180198813","wikidata":"https://www.wikidata.org/wiki/Q121182","display_name":"Information system","level":2,"score":0.471365362405777},{"id":"https://openalex.org/C95831776","wikidata":"https://www.wikidata.org/wiki/Q16387","display_name":"Information science","level":2,"score":0.46293893456459045},{"id":"https://openalex.org/C110354214","wikidata":"https://www.wikidata.org/wiki/Q6314146","display_name":"Engineering management","level":1,"score":0.4546206593513489},{"id":"https://openalex.org/C121017731","wikidata":"https://www.wikidata.org/wiki/Q11661","display_name":"Information technology","level":2,"score":0.4481217861175537},{"id":"https://openalex.org/C29848774","wikidata":"https://www.wikidata.org/wiki/Q61905","display_name":"Management information systems","level":3,"score":0.4431793689727783},{"id":"https://openalex.org/C2780333494","wikidata":"https://www.wikidata.org/wiki/Q1597965","display_name":"Service-learning","level":2,"score":0.4417336881160736},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4171314239501953},{"id":"https://openalex.org/C55587333","wikidata":"https://www.wikidata.org/wiki/Q1133029","display_name":"Engineering ethics","level":1,"score":0.4128667116165161},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.340038001537323},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3303292393684387},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3019358515739441},{"id":"https://openalex.org/C19417346","wikidata":"https://www.wikidata.org/wiki/Q7922","display_name":"Pedagogy","level":1,"score":0.2542937099933624},{"id":"https://openalex.org/C161191863","wikidata":"https://www.wikidata.org/wiki/Q199655","display_name":"Library science","level":1,"score":0.2471061646938324},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2114180624485016},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.10766980051994324},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C119599485","wikidata":"https://www.wikidata.org/wiki/Q43035","display_name":"Electrical engineering","level":1,"score":0.0},{"id":"https://openalex.org/C146978453","wikidata":"https://www.wikidata.org/wiki/Q3798668","display_name":"Aerospace engineering","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.28945/1491","is_oa":true,"landing_page_url":"https://doi.org/10.28945/1491","pdf_url":"http://www.jite.org/documents/Vol10/JITEv10p139-160Beachboard949.pdf","source":{"id":"https://openalex.org/S11358226","display_name":"Journal of Information Technology Education Research","issn_l":"1539-3585","issn":["1539-3585","1547-9706","1547-9714"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315806","host_organization_name":"Informing Science Institute","host_organization_lineage":["https://openalex.org/P4310315806"],"host_organization_lineage_names":["Informing Science Institute"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Technology Education: Research","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.28945/1491","is_oa":true,"landing_page_url":"https://doi.org/10.28945/1491","pdf_url":"http://www.jite.org/documents/Vol10/JITEv10p139-160Beachboard949.pdf","source":{"id":"https://openalex.org/S11358226","display_name":"Journal of Information Technology Education Research","issn_l":"1539-3585","issn":["1539-3585","1547-9706","1547-9714"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310315806","host_organization_name":"Informing Science Institute","host_organization_lineage":["https://openalex.org/P4310315806"],"host_organization_lineage_names":["Informing Science Institute"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Technology Education: Research","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2461911403.pdf","grobid_xml":"https://content.openalex.org/works/W2461911403.grobid-xml"},"referenced_works_count":49,"referenced_works":["https://openalex.org/W42705437","https://openalex.org/W96126854","https://openalex.org/W105108082","https://openalex.org/W163435631","https://openalex.org/W263467058","https://openalex.org/W570642001","https://openalex.org/W579131715","https://openalex.org/W1493645886","https://openalex.org/W1494802451","https://openalex.org/W1496243457","https://openalex.org/W1506369205","https://openalex.org/W1509283903","https://openalex.org/W1522627195","https://openalex.org/W1528175657","https://openalex.org/W1529338693","https://openalex.org/W1529957818","https://openalex.org/W1539089137","https://openalex.org/W1539813294","https://openalex.org/W1560767963","https://openalex.org/W1578561991","https://openalex.org/W1829171255","https://openalex.org/W1911711584","https://openalex.org/W1964078887","https://openalex.org/W1976333874","https://openalex.org/W2013593749","https://openalex.org/W2031247304","https://openalex.org/W2051672709","https://openalex.org/W2052825152","https://openalex.org/W2059557122","https://openalex.org/W2082894840","https://openalex.org/W2102806012","https://openalex.org/W2160949654","https://openalex.org/W2170644967","https://openalex.org/W2329299504","https://openalex.org/W2333928723","https://openalex.org/W2487092870","https://openalex.org/W2766758317","https://openalex.org/W2912185872","https://openalex.org/W4245353469","https://openalex.org/W4298859389","https://openalex.org/W4380880790","https://openalex.org/W4388128872","https://openalex.org/W6632200450","https://openalex.org/W6669251087","https://openalex.org/W6676262206","https://openalex.org/W6858135291","https://openalex.org/W7058124001","https://openalex.org/W7067086768","https://openalex.org/W7074135342"],"related_works":["https://openalex.org/W2184817066","https://openalex.org/W639022512","https://openalex.org/W2313438676","https://openalex.org/W2046080825","https://openalex.org/W3209854268","https://openalex.org/W4235851867","https://openalex.org/W1978187271","https://openalex.org/W4251269002","https://openalex.org/W2075946517","https://openalex.org/W1499839488"],"abstract_inverted_index":{"An":[0],"international":[1],"association":[2],"advancing":[3],"the":[4,13,25],"multidisciplinary":[5],"study":[6],"of":[7,22,27],"informing":[8,28],"systems.":[9],"Founded":[10],"in":[11],"1998,":[12],"Informing":[14],"Science":[15],"Institute":[16],"(ISI)":[17],"is":[18],"a":[19],"global":[20],"community":[21],"academics":[23],"shaping":[24],"future":[26],"science.":[29]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}