{"id":"https://openalex.org/W1982125540","doi":"https://doi.org/10.2753/mis0742-1222260411","title":"Should We Go Our Own Way? Backsourcing Flexibility in IT Services Contracts","display_name":"Should We Go Our Own Way? Backsourcing Flexibility in IT Services Contracts","publication_year":2010,"publication_date":"2010-04-01","ids":{"openalex":"https://openalex.org/W1982125540","doi":"https://doi.org/10.2753/mis0742-1222260411","mag":"1982125540"},"language":"en","primary_location":{"id":"doi:10.2753/mis0742-1222260411","is_oa":false,"landing_page_url":"https://doi.org/10.2753/mis0742-1222260411","pdf_url":null,"source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5036782206","display_name":"Michel Benaroch","orcid":"https://orcid.org/0000-0002-8605-8814"},"institutions":[{"id":"https://openalex.org/I70983195","display_name":"Syracuse University","ror":"https://ror.org/025r5qe02","country_code":"US","type":"education","lineage":["https://openalex.org/I70983195"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Michel Benaroch","raw_affiliation_strings":["a Martin J. Whitman School of Management, Syracuse University","Martin J. Whitman School of Management, Syracuse University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"a Martin J. Whitman School of Management, Syracuse University","institution_ids":["https://openalex.org/I70983195"]},{"raw_affiliation_string":"Martin J. Whitman School of Management, Syracuse University","institution_ids":["https://openalex.org/I70983195"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5032511144","display_name":"Qizhi Dai","orcid":"https://orcid.org/0000-0001-6169-6863"},"institutions":[{"id":"https://openalex.org/I72816309","display_name":"Drexel University","ror":"https://ror.org/04bdffz58","country_code":"US","type":"education","lineage":["https://openalex.org/I72816309"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Qizhi Dai","raw_affiliation_strings":["b LeBow College of Business, Drexel University, Philadelphia, Pennsylvania","LeBow College of Business, Drexel University, Philadelphia, Pennsylvania"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"b LeBow College of Business, Drexel University, Philadelphia, Pennsylvania","institution_ids":["https://openalex.org/I72816309"]},{"raw_affiliation_string":"LeBow College of Business, Drexel University, Philadelphia, Pennsylvania","institution_ids":["https://openalex.org/I72816309"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5082290474","display_name":"Robert J. Kauffman","orcid":"https://orcid.org/0000-0002-3757-0010"},"institutions":[{"id":"https://openalex.org/I55732556","display_name":"Arizona State University","ror":"https://ror.org/03efmqc40","country_code":"US","type":"education","lineage":["https://openalex.org/I55732556"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Robert J. Kauffman","raw_affiliation_strings":["c W.P. Carey Chair in IS at the W.P. Carey School of Business, Arizona State University","W.P. Carey Chair in IS at the W.P. Carey School of Business, Arizona State University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"c W.P. Carey Chair in IS at the W.P. Carey School of Business, Arizona State University","institution_ids":["https://openalex.org/I55732556"]},{"raw_affiliation_string":"W.P. Carey Chair in IS at the W.P. Carey School of Business, Arizona State University","institution_ids":["https://openalex.org/I55732556"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.221,"has_fulltext":false,"cited_by_count":68,"citation_normalized_percentile":{"value":0.96245766,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":"26","issue":"4","first_page":"317","last_page":"358"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11976","display_name":"Capital Investment and Risk Analysis","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/2003","display_name":"Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11976","display_name":"Capital Investment and Risk Analysis","score":0.9973999857902527,"subfield":{"id":"https://openalex.org/subfields/2003","display_name":"Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11182","display_name":"Auction Theory and Applications","score":0.9546999931335449,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.9193000197410583,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/vendor","display_name":"Vendor","score":0.8848224878311157},{"id":"https://openalex.org/keywords/flexibility","display_name":"Flexibility (engineering)","score":0.5820317268371582},{"id":"https://openalex.org/keywords/volatility","display_name":"Volatility (finance)","score":0.5694355368614197},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.464793860912323},{"id":"https://openalex.org/keywords/business-value","display_name":"Business value","score":0.4370516240596771},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.43368467688560486},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.42028820514678955},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.39097917079925537},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.27926093339920044},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.25810351967811584},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.1762675940990448},{"id":"https://openalex.org/keywords/profit","display_name":"Profit (economics)","score":0.14549222588539124},{"id":"https://openalex.org/keywords/management","display_name":"Management","score":0.09204944968223572}],"concepts":[{"id":"https://openalex.org/C2777338717","wikidata":"https://www.wikidata.org/wiki/Q1762621","display_name":"Vendor","level":2,"score":0.8848224878311157},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.5820317268371582},{"id":"https://openalex.org/C91602232","wikidata":"https://www.wikidata.org/wiki/Q756115","display_name":"Volatility (finance)","level":2,"score":0.5694355368614197},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.464793860912323},{"id":"https://openalex.org/C147239956","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Business value","level":3,"score":0.4370516240596771},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.43368467688560486},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.42028820514678955},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.39097917079925537},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.27926093339920044},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.25810351967811584},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.1762675940990448},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.14549222588539124},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.09204944968223572}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.2753/mis0742-1222260411","is_oa":false,"landing_page_url":"https://doi.org/10.2753/mis0742-1222260411","pdf_url":null,"source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.4699999988079071,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":100,"referenced_works":["https://openalex.org/W58642354","https://openalex.org/W82996530","https://openalex.org/W103248739","https://openalex.org/W191916690","https://openalex.org/W204156356","https://openalex.org/W335468080","https://openalex.org/W1274995793","https://openalex.org/W1484717842","https://openalex.org/W1497956833","https://openalex.org/W1516798127","https://openalex.org/W1534438431","https://openalex.org/W1548771125","https://openalex.org/W1549472903","https://openalex.org/W1552850211","https://openalex.org/W1565325499","https://openalex.org/W1572812800","https://openalex.org/W1591992073","https://openalex.org/W1597451533","https://openalex.org/W1604244873","https://openalex.org/W1821518661","https://openalex.org/W1842741107","https://openalex.org/W1862276743","https://openalex.org/W1964555080","https://openalex.org/W1966186049","https://openalex.org/W1968222365","https://openalex.org/W1970044330","https://openalex.org/W1974408823","https://openalex.org/W1974897113","https://openalex.org/W1975680228","https://openalex.org/W1975795484","https://openalex.org/W1978105127","https://openalex.org/W1986342936","https://openalex.org/W1988632970","https://openalex.org/W1990228757","https://openalex.org/W1991358063","https://openalex.org/W1995503011","https://openalex.org/W1998120983","https://openalex.org/W1999246958","https://openalex.org/W2012336291","https://openalex.org/W2016008172","https://openalex.org/W2022231702","https://openalex.org/W2022503265","https://openalex.org/W2029197644","https://openalex.org/W2032652883","https://openalex.org/W2039030399","https://openalex.org/W2048059930","https://openalex.org/W2055506997","https://openalex.org/W2057556675","https://openalex.org/W2060547046","https://openalex.org/W2060555490","https://openalex.org/W2068872668","https://openalex.org/W2072119503","https://openalex.org/W2077597794","https://openalex.org/W2078094607","https://openalex.org/W2078585515","https://openalex.org/W2081805004","https://openalex.org/W2095669018","https://openalex.org/W2097682661","https://openalex.org/W2098328463","https://openalex.org/W2099840395","https://openalex.org/W2108929024","https://openalex.org/W2112839793","https://openalex.org/W2114969702","https://openalex.org/W2118373752","https://openalex.org/W2136328313","https://openalex.org/W2136557300","https://openalex.org/W2138946653","https://openalex.org/W2141209339","https://openalex.org/W2146128225","https://openalex.org/W2147409175","https://openalex.org/W2149104594","https://openalex.org/W2153045424","https://openalex.org/W2157288643","https://openalex.org/W2161318016","https://openalex.org/W2161943568","https://openalex.org/W2163315205","https://openalex.org/W2165622988","https://openalex.org/W2171378329","https://openalex.org/W2178829333","https://openalex.org/W2209856319","https://openalex.org/W2239407084","https://openalex.org/W2256293357","https://openalex.org/W2313636218","https://openalex.org/W2321250305","https://openalex.org/W2481154254","https://openalex.org/W2609558668","https://openalex.org/W2613960327","https://openalex.org/W3121223608","https://openalex.org/W3123140087","https://openalex.org/W3123821384","https://openalex.org/W3126004701","https://openalex.org/W3150304496","https://openalex.org/W4232860612","https://openalex.org/W4241368415","https://openalex.org/W4247825318","https://openalex.org/W4300093168","https://openalex.org/W4365787967","https://openalex.org/W6632554369","https://openalex.org/W6638656965","https://openalex.org/W6675266355"],"related_works":["https://openalex.org/W207798854","https://openalex.org/W100069078","https://openalex.org/W64973556","https://openalex.org/W2156929094","https://openalex.org/W1984037412","https://openalex.org/W2147117292","https://openalex.org/W161273432","https://openalex.org/W1979439403","https://openalex.org/W75036763","https://openalex.org/W2751187292"],"abstract_inverted_index":{"The":[0],"emergence":[1],"of":[2,24,51,57,75,118,125,141,174,180,188,190,229,265],"new":[3],"service":[4],"science":[5],"approaches":[6],"to":[7,105,109,138,150,170,217,251,255,272],"business":[8,28,45],"problems":[9],"in":[10,26,49,60,98,115,178],"information":[11],"technology":[12],"(IT)":[13],"services":[14,67,104,113,159,193,221],"offers":[15,133],"new,":[16],"unusually":[17],"relevant":[18],"insights":[19],"for":[20,129,168,214],"the":[21,42,61,86,116,123,134,136,142,146,186,208,227,235,240,253,263],"senior":[22],"management":[23],"vendors":[25],"this":[27],"area.":[29],"This":[30],"research":[31,94],"examines":[32,95],"how":[33,169],"service-level":[34],"agreement":[35],"contract":[36,114],"flexibility":[37,137,177,269],"should":[38],"be":[39,203],"designed":[40],"when":[41,216],"technological":[43],"and":[44,85,126,155,182,199,223],"market":[46],"environments":[47],"result":[48],"volatility":[50,231],"demand,":[52],"based":[53],"on":[54,72,226],"an":[55,191],"understanding":[56],"related":[58],"changes":[59],"cost":[62],"drivers":[63],"that":[64,132,196,207],"underlie":[65],"IT":[66,103,112,175,192,220],"contracts.":[68],"Our":[69,161],"approach":[70],"draws":[71],"a":[73,96,100,106,110,130,257,267],"blend":[74],"well-known":[76],"methods":[77],"from":[78,185,243,261],"financial":[79],"economics\u2014the":[80],"real":[81],"option":[82,270],"pricing":[83],"method":[84],"contingent":[87],"claims":[88],"analysis":[89],"method.":[90],"In":[91],"particular,":[92],"our":[93,244],"setting":[97],"which":[99,256],"vendor":[101,131,258],"provides":[102],"client":[107,135,147,209],"according":[108],"prenegotiated":[111],"presence":[117],"demand":[119,211,230],"volatility.":[120],"We":[121,205],"analyze":[122],"motivation":[124],"value":[127,198,213],"consequences":[128],"opt":[139],"out":[140],"contract.":[143],"For":[144],"example,":[145],"might":[148],"switch":[149],"another":[151],"vendor,":[152,194],"or":[153],"backsource":[154,218],"provide":[156],"its":[157,219,273],"own":[158],"internally.":[160],"core":[162],"results":[163],"offer":[164],"important":[165],"foundational":[166],"thinking":[167],"specify":[171],"various":[172],"forms":[173],"service-related":[176],"terms":[179],"put":[181],"call":[183],"options":[184],"point":[187],"view":[189],"so":[195],"their":[197],"exercise":[200],"timing":[201],"can":[202,259],"estimated.":[204],"show":[206],"firm's":[210],"trigger":[212],"deciding":[215],"varies,":[222],"it":[224],"depends":[225],"degree":[228],"as":[232,234],"well":[233],"usage-based":[236],"fees":[237],"charged":[238],"by":[239],"vendor.":[241],"Working":[242],"modeling":[245],"approach,":[246],"we":[247],"also":[248],"are":[249],"able":[250],"characterize":[252],"extent":[254],"benefit":[260],"bearing":[262],"costs":[264],"making":[266],"backsourcing":[268],"available":[271],"client.":[274]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":7},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":7},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":11},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":5}],"updated_date":"2026-07-29T09:40:50.615796","created_date":"2025-10-10T00:00:00"}
