{"id":"https://openalex.org/W2030485272","doi":"https://doi.org/10.2753/mis0742-1222260209","title":"A Transaction Cost Perspective of the \"Software as a Service\" Business Model","display_name":"A Transaction Cost Perspective of the \"Software as a Service\" Business Model","publication_year":2009,"publication_date":"2009-09-01","ids":{"openalex":"https://openalex.org/W2030485272","doi":"https://doi.org/10.2753/mis0742-1222260209","mag":"2030485272"},"language":"en","primary_location":{"id":"doi:10.2753/mis0742-1222260209","is_oa":false,"landing_page_url":"https://doi.org/10.2753/mis0742-1222260209","pdf_url":null,"source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5077777059","display_name":"Anjana Susarla","orcid":"https://orcid.org/0000-0001-7482-1213"},"institutions":[{"id":"https://openalex.org/I201448701","display_name":"University of Washington","ror":"https://ror.org/00cvxb145","country_code":"US","type":"education","lineage":["https://openalex.org/I201448701"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Anjana Susarla","raw_affiliation_strings":["a  Department of Information Systems and Operations Management, Foster School of Business at the University of Washington, Seattle","Department of Information Systems and Operations Management, Foster School of Business at the University of Washington, Seattle"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"a  Department of Information Systems and Operations Management, Foster School of Business at the University of Washington, Seattle","institution_ids":["https://openalex.org/I201448701"]},{"raw_affiliation_string":"Department of Information Systems and Operations Management, Foster School of Business at the University of Washington, Seattle","institution_ids":["https://openalex.org/I201448701"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5010983410","display_name":"Anitesh Barua","orcid":"https://orcid.org/0000-0002-2718-1038"},"institutions":[{"id":"https://openalex.org/I86519309","display_name":"The University of Texas at Austin","ror":"https://ror.org/00hj54h04","country_code":"US","type":"education","lineage":["https://openalex.org/I86519309"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Anitesh Barua","raw_affiliation_strings":["b  Department of Information, Risk and Operations Management, McCombs School of Business, University of Texas, Austin","Department of Information, Risk and Operations Management, McCombs School of Business, University of Texas, Austin"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"b  Department of Information, Risk and Operations Management, McCombs School of Business, University of Texas, Austin","institution_ids":["https://openalex.org/I86519309"]},{"raw_affiliation_string":"Department of Information, Risk and Operations Management, McCombs School of Business, University of Texas, Austin","institution_ids":["https://openalex.org/I86519309"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5041944945","display_name":"Andrew B. Whinston","orcid":"https://orcid.org/0000-0002-8580-4088"},"institutions":[{"id":"https://openalex.org/I86519309","display_name":"The University of Texas at Austin","ror":"https://ror.org/00hj54h04","country_code":"US","type":"education","lineage":["https://openalex.org/I86519309"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Andrew B. Whinston","raw_affiliation_strings":["c  Information Systems, McCombs School of Business at the University of Texas, Austin","Information Systems, McCombs School of Business at the University of Texas, Austin"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"c  Information Systems, McCombs School of Business at the University of Texas, Austin","institution_ids":["https://openalex.org/I86519309"]},{"raw_affiliation_string":"Information Systems, McCombs School of Business at the University of Texas, Austin","institution_ids":["https://openalex.org/I86519309"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":12.4949,"has_fulltext":false,"cited_by_count":136,"citation_normalized_percentile":{"value":0.98731166,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":95,"max":100},"biblio":{"volume":"26","issue":"2","first_page":"205","last_page":"240"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9987999796867371,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11437","display_name":"Digital Platforms and Economics","score":0.9968000054359436,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11182","display_name":"Auction Theory and Applications","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/opportunism","display_name":"Opportunism","score":0.6899890303611755},{"id":"https://openalex.org/keywords/transaction-cost","display_name":"Transaction cost","score":0.6843950748443604},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.5831092000007629},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.43142417073249817},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4226610064506531},{"id":"https://openalex.org/keywords/incentive","display_name":"Incentive","score":0.4183093309402466},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.411737859249115},{"id":"https://openalex.org/keywords/corporate-governance","display_name":"Corporate governance","score":0.4109252691268921},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.40717893838882446},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.24265626072883606},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.21933245658874512},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.20236223936080933},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.1722675859928131}],"concepts":[{"id":"https://openalex.org/C129631789","wikidata":"https://www.wikidata.org/wiki/Q334173","display_name":"Opportunism","level":2,"score":0.6899890303611755},{"id":"https://openalex.org/C98965940","wikidata":"https://www.wikidata.org/wiki/Q877496","display_name":"Transaction cost","level":2,"score":0.6843950748443604},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5831092000007629},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.43142417073249817},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4226610064506531},{"id":"https://openalex.org/C29122968","wikidata":"https://www.wikidata.org/wiki/Q1414816","display_name":"Incentive","level":2,"score":0.4183093309402466},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.411737859249115},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.4109252691268921},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.40717893838882446},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.24265626072883606},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21933245658874512},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.20236223936080933},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.1722675859928131},{"id":"https://openalex.org/C34447519","wikidata":"https://www.wikidata.org/wiki/Q179522","display_name":"Market economy","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.2753/mis0742-1222260209","is_oa":false,"landing_page_url":"https://doi.org/10.2753/mis0742-1222260209","pdf_url":null,"source":{"id":"https://openalex.org/S9954729","display_name":"Journal of Management Information Systems","issn_l":"0742-1222","issn":["0742-1222","1557-928X"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Management Information Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Partnerships for the goals","score":0.4099999964237213,"id":"https://metadata.un.org/sdg/17"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":43,"referenced_works":["https://openalex.org/W66593852","https://openalex.org/W1490541530","https://openalex.org/W1495656322","https://openalex.org/W1515912648","https://openalex.org/W1516216046","https://openalex.org/W1516798127","https://openalex.org/W1519913602","https://openalex.org/W1527021067","https://openalex.org/W1559813403","https://openalex.org/W1608026942","https://openalex.org/W1825581076","https://openalex.org/W1828913196","https://openalex.org/W1895826031","https://openalex.org/W1896490454","https://openalex.org/W1967614935","https://openalex.org/W1969258276","https://openalex.org/W1975627574","https://openalex.org/W1992713003","https://openalex.org/W2026797938","https://openalex.org/W2028230650","https://openalex.org/W2039576548","https://openalex.org/W2042301164","https://openalex.org/W2043593255","https://openalex.org/W2050308155","https://openalex.org/W2070639717","https://openalex.org/W2072551189","https://openalex.org/W2079842454","https://openalex.org/W2082521655","https://openalex.org/W2084424907","https://openalex.org/W2099604925","https://openalex.org/W2109280325","https://openalex.org/W2139474918","https://openalex.org/W2146418111","https://openalex.org/W2151388372","https://openalex.org/W2162739626","https://openalex.org/W2319771682","https://openalex.org/W2566856888","https://openalex.org/W3121481000","https://openalex.org/W3123362894","https://openalex.org/W3123830417","https://openalex.org/W3124528066","https://openalex.org/W3124562361","https://openalex.org/W3125390169"],"related_works":["https://openalex.org/W4248207452","https://openalex.org/W2077477431","https://openalex.org/W2594807335","https://openalex.org/W2952242926","https://openalex.org/W2104484615","https://openalex.org/W3122259049","https://openalex.org/W2102885697","https://openalex.org/W2039882229","https://openalex.org/W3124509339","https://openalex.org/W1978886194"],"abstract_inverted_index":{"Application":[0],"service":[1,23,112],"providers":[2],"(ASP),":[3],"which":[4],"host":[5],"and":[6,55,64,80,119,126,134,174,193],"maintain":[7],"information":[8],"technology":[9],"(IT)":[10],"applications":[11],"across":[12],"the":[13,40,96,99,116,123,127,198],"Internet,":[14],"offer":[15],"an":[16],"alternative":[17],"to":[18,37,52,69,170,196],"traditional":[19],"models":[20],"of":[21,98,201,208],"IT":[22,120],"for":[24,87,129,147,190],"user":[25,76,192],"firms.":[26],"We":[27,57,150],"build":[28],"on":[29],"prior":[30],"literature":[31],"in":[32,110,122,161,204],"transaction":[33,47,159,163],"cost":[34,148],"economics":[35],"(TCE)":[36],"argue":[38,58],"that":[39,49,59,65,73,105,153,155,182],"contract":[41,60],"design":[42,61,70],"should":[43],"address":[44],"ex":[45,177],"post":[46,178],"costs":[48],"result":[50],"due":[51],"contractual":[53],"incompleteness":[54],"opportunism.":[56],"is":[62,67],"multidimensional,":[63],"it":[66],"necessary":[68],"governance":[71],"structures":[72],"can":[74],"protect":[75],"firms":[77,195],"from":[78],"shirking":[79],"monitoring":[81],"costs,":[82],"as":[83,85,108],"well":[84],"provide":[86],"efficient":[88],"adaptation":[89],"when":[90,142],"requirements":[91],"are":[92,140,145,156,166,183],"incompletely":[93],"specified":[94],"at":[95],"start":[97],"initiative.":[100],"Our":[101],"empirical":[102],"analysis":[103],"suggests":[104],"factors":[106],"such":[107],"uncertainty":[109],"specifying":[111],"requirements,":[113],"interdependence":[114],"between":[115],"ASP":[117],"application":[118],"systems":[121],"client":[124],"organization,":[125],"need":[128],"specific":[130],"investments":[131],"favor":[132],"time":[133],"materials":[135],"contracts,":[136],"whereas":[137],"fixed":[138],"prices":[139],"desirable":[141],"strong":[143],"incentives":[144],"needed":[146],"reduction.":[149],"also":[151],"find":[152],"contracts":[154,203],"aligned":[157],"with":[158,206],"attributes":[160],"a":[162],"cost-economizing":[164],"manner":[165],"significantly":[167],"less":[168],"likely":[169],"experience":[171],"budget":[172],"overruns":[173],"realize":[175],"better":[176],"performance":[179,199],"than":[180],"those":[181],"not.":[184],"These":[185],"results":[186],"hold":[187],"normative":[188],"implications":[189,200],"both":[191],"provider":[194],"assess":[197],"choosing":[202],"line":[205],"prescriptions":[207],"TCE.":[209]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":6},{"year":2021,"cited_by_count":5},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":10},{"year":2017,"cited_by_count":6},{"year":2016,"cited_by_count":14},{"year":2015,"cited_by_count":15},{"year":2014,"cited_by_count":12},{"year":2013,"cited_by_count":17},{"year":2012,"cited_by_count":14}],"updated_date":"2026-07-29T09:40:50.615796","created_date":"2025-10-10T00:00:00"}
