{"id":"https://openalex.org/W2072604127","doi":"https://doi.org/10.2753/jec1086-4415140303","title":"Consumer Value Co-creation in a Hybrid Commerce Service-Delivery System","display_name":"Consumer Value Co-creation in a Hybrid Commerce Service-Delivery System","publication_year":2010,"publication_date":"2010-04-01","ids":{"openalex":"https://openalex.org/W2072604127","doi":"https://doi.org/10.2753/jec1086-4415140303","mag":"2072604127"},"language":"en","primary_location":{"id":"doi:10.2753/jec1086-4415140303","is_oa":false,"landing_page_url":"https://doi.org/10.2753/jec1086-4415140303","pdf_url":null,"source":{"id":"https://openalex.org/S18436875","display_name":"International Journal of Electronic Commerce","issn_l":"1086-4415","issn":["1086-4415","1557-9301"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5111882227","display_name":"Lih\u2010Bin Oh","orcid":null},"institutions":[{"id":"https://openalex.org/I87445476","display_name":"Xi'an Jiaotong University","ror":"https://ror.org/017zhmm22","country_code":"CN","type":"education","lineage":["https://openalex.org/I87445476"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Lih-Bin Oh","raw_affiliation_strings":["a Department of Information Management and Electronic Commerce, School of Management, Xi'an Jiaotong University","Department of Information Management and Electronic Commerce, School of Management, Xi'an Jiaotong University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"a Department of Information Management and Electronic Commerce, School of Management, Xi'an Jiaotong University","institution_ids":["https://openalex.org/I87445476"]},{"raw_affiliation_string":"Department of Information Management and Electronic Commerce, School of Management, Xi'an Jiaotong University","institution_ids":["https://openalex.org/I87445476"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5088573125","display_name":"Hock\u2010Hai Teo","orcid":"https://orcid.org/0000-0003-2463-7842"},"institutions":[{"id":"https://openalex.org/I165932596","display_name":"National University of Singapore","ror":"https://ror.org/01tgyzw49","country_code":"SG","type":"education","lineage":["https://openalex.org/I165932596"]}],"countries":["SG"],"is_corresponding":false,"raw_author_name":"Hock-Hai Teo","raw_affiliation_strings":["b Department of Information Systems at the School of Computing, National University of Singapore","Department of Information Systems at the School of Computing, National University of Singapore#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"b Department of Information Systems at the School of Computing, National University of Singapore","institution_ids":["https://openalex.org/I165932596"]},{"raw_affiliation_string":"Department of Information Systems at the School of Computing, National University of Singapore#TAB#","institution_ids":["https://openalex.org/I165932596"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.561,"has_fulltext":false,"cited_by_count":167,"citation_normalized_percentile":{"value":0.96518421,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"14","issue":"3","first_page":"35","last_page":"62"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5135186314582825},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5059162974357605},{"id":"https://openalex.org/keywords/e-commerce","display_name":"E-commerce","score":0.4779508113861084},{"id":"https://openalex.org/keywords/database-transaction","display_name":"Database transaction","score":0.46789801120758057},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4208817481994629},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.417935311794281},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.38768714666366577},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.33245664834976196},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.12077543139457703},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.09146249294281006}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5135186314582825},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5059162974357605},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.4779508113861084},{"id":"https://openalex.org/C75949130","wikidata":"https://www.wikidata.org/wiki/Q848010","display_name":"Database transaction","level":2,"score":0.46789801120758057},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4208817481994629},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.417935311794281},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.38768714666366577},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.33245664834976196},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.12077543139457703},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.09146249294281006}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.2753/jec1086-4415140303","is_oa":false,"landing_page_url":"https://doi.org/10.2753/jec1086-4415140303","pdf_url":null,"source":{"id":"https://openalex.org/S18436875","display_name":"International Journal of Electronic Commerce","issn_l":"1086-4415","issn":["1086-4415","1557-9301"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce","raw_type":"journal-article"},{"id":"pmh:oai:scholarbank.nus.edu.sg:10635/42834","is_oa":false,"landing_page_url":"http://scholarbank.nus.edu.sg/handle/10635/42834","pdf_url":null,"source":{"id":"https://openalex.org/S7407052290","display_name":"National University of Singapore","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Scopus","raw_type":"Conference Paper"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":91,"referenced_works":["https://openalex.org/W1521832","https://openalex.org/W20680082","https://openalex.org/W131343845","https://openalex.org/W314737386","https://openalex.org/W560702262","https://openalex.org/W576029247","https://openalex.org/W602529169","https://openalex.org/W995598389","https://openalex.org/W1542380558","https://openalex.org/W1568287736","https://openalex.org/W1583706600","https://openalex.org/W1604915666","https://openalex.org/W1659008659","https://openalex.org/W1965626835","https://openalex.org/W1971052900","https://openalex.org/W1972447557","https://openalex.org/W1980849679","https://openalex.org/W1983100516","https://openalex.org/W1984187610","https://openalex.org/W1986342936","https://openalex.org/W1993715776","https://openalex.org/W1995236966","https://openalex.org/W1997176931","https://openalex.org/W2019229786","https://openalex.org/W2023669794","https://openalex.org/W2026181095","https://openalex.org/W2026705355","https://openalex.org/W2027172125","https://openalex.org/W2028565278","https://openalex.org/W2031648262","https://openalex.org/W2031830754","https://openalex.org/W2032285541","https://openalex.org/W2034170327","https://openalex.org/W2035039909","https://openalex.org/W2035546400","https://openalex.org/W2036299635","https://openalex.org/W2036977515","https://openalex.org/W2037021691","https://openalex.org/W2042113379","https://openalex.org/W2046354976","https://openalex.org/W2046752514","https://openalex.org/W2049159124","https://openalex.org/W2052789083","https://openalex.org/W2054854426","https://openalex.org/W2056768180","https://openalex.org/W2057012437","https://openalex.org/W2058787488","https://openalex.org/W2059702009","https://openalex.org/W2061712330","https://openalex.org/W2062120381","https://openalex.org/W2070062084","https://openalex.org/W2076572706","https://openalex.org/W2078854905","https://openalex.org/W2081733718","https://openalex.org/W2086437878","https://openalex.org/W2095743576","https://openalex.org/W2096741258","https://openalex.org/W2097684678","https://openalex.org/W2098916257","https://openalex.org/W2104018553","https://openalex.org/W2104898217","https://openalex.org/W2106096361","https://openalex.org/W2110996350","https://openalex.org/W2120946119","https://openalex.org/W2126446508","https://openalex.org/W2126840412","https://openalex.org/W2127164543","https://openalex.org/W2129189313","https://openalex.org/W2130022913","https://openalex.org/W2133568641","https://openalex.org/W2135526934","https://openalex.org/W2135910982","https://openalex.org/W2141147872","https://openalex.org/W2147270415","https://openalex.org/W2153027554","https://openalex.org/W2155225996","https://openalex.org/W2160154797","https://openalex.org/W2165784021","https://openalex.org/W2169190486","https://openalex.org/W2491592051","https://openalex.org/W2994374228","https://openalex.org/W2994559838","https://openalex.org/W3093398451","https://openalex.org/W3216916726","https://openalex.org/W4238122413","https://openalex.org/W4238559129","https://openalex.org/W4243560422","https://openalex.org/W6634903922","https://openalex.org/W6669583611","https://openalex.org/W6771009486","https://openalex.org/W6804553109"],"related_works":["https://openalex.org/W2140132029","https://openalex.org/W3008465303","https://openalex.org/W2158541003","https://openalex.org/W2348457856","https://openalex.org/W2353930508","https://openalex.org/W2751491606","https://openalex.org/W4377692709","https://openalex.org/W2357406249","https://openalex.org/W2013349561","https://openalex.org/W3194161271"],"abstract_inverted_index":{"Retailing":[0],"firms":[1],"operating":[2],"in":[3,51,56],"a":[4,10,57,81,163],"hypercompetitive":[5],"environment":[6],"are":[7],"increasingly":[8],"leveraging":[9],"hybrid":[11,58,84,109,173],"commerce":[12,59,110,174],"strategy":[13],"to":[14,27,42,79,93,114],"reach":[15],"their":[16],"customers":[17],"through":[18],"both":[19],"physical":[20,33],"and":[21,34,100,130,133,147,157],"virtual":[22,35],"channels.":[23],"This":[24],"study":[25,63],"seeks":[26],"better":[28,164],"understand":[29],"the":[30,66,75,95,124,140,154,158,167],"aspects":[31],"of":[32,49,69,83,126,142,166,169],"retail":[36],"channels":[37],"that":[38,123],"can":[39],"be":[40],"integrated":[41],"create":[43],"value":[44,53,70,118],"for":[45],"consumers.":[46],"The":[47,62],"role":[48],"consumers":[50,107],"co-creating":[52],"is":[54,90],"examined":[55],"service-delivery":[60,175],"system.":[61,176],"draws":[64],"on":[65],"theoretical":[67],"foundations":[68],"co-production":[71],"as":[72,74],"well":[73],"customer":[76,148],"contact":[77],"model":[78,89,160],"develop":[80],"set":[82],"process":[85],"metrics.":[86],"A":[87],"structural":[88,159],"then":[91],"advanced":[92],"examine":[94],"relationships":[96],"between":[97],"these":[98],"processes":[99],"consumer":[101],"value.":[102],"Survey":[103],"data":[104],"from":[105],"300":[106],"assessing":[108],"stores":[111],"were":[112],"used":[113],"empirically":[115],"test":[116],"this":[117],"co-creation":[119],"model.":[120],"Results":[121],"demonstrate":[122],"integration":[125,141],"promotion":[127],"information,":[128,132],"product":[129],"pricing":[131],"transaction":[134],"information":[135,137,143],"enhances":[136],"quality,":[138],"while":[139],"access,":[144],"order":[145],"fulfillment,":[146],"service":[149,151],"increases":[150],"convenience.":[152],"Overall,":[153],"metrics":[155],"developed":[156],"results":[161],"offer":[162],"understanding":[165],"design":[168],"an":[170],"effective":[171],"value-creating":[172]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":11},{"year":2024,"cited_by_count":14},{"year":2023,"cited_by_count":16},{"year":2022,"cited_by_count":15},{"year":2021,"cited_by_count":23},{"year":2020,"cited_by_count":21},{"year":2019,"cited_by_count":7},{"year":2018,"cited_by_count":9},{"year":2017,"cited_by_count":12},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":12},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":3}],"updated_date":"2026-07-29T09:40:50.615796","created_date":"2025-10-10T00:00:00"}