{"id":"https://openalex.org/W2153342807","doi":"https://doi.org/10.2753/jec1086-4415130305","title":"A Benchmarking-Based Requirement Analysis Methodology for Improving Web Sites","display_name":"A Benchmarking-Based Requirement Analysis Methodology for Improving Web Sites","publication_year":2009,"publication_date":"2009-03-20","ids":{"openalex":"https://openalex.org/W2153342807","doi":"https://doi.org/10.2753/jec1086-4415130305","mag":"2153342807"},"language":"en","primary_location":{"id":"doi:10.2753/jec1086-4415130305","is_oa":false,"landing_page_url":"https://doi.org/10.2753/jec1086-4415130305","pdf_url":null,"source":{"id":"https://openalex.org/S18436875","display_name":"International Journal of Electronic Commerce","issn_l":"1086-4415","issn":["1086-4415","1557-9301"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5078263133","display_name":"Min\u2010Seok Pang","orcid":"https://orcid.org/0000-0001-9010-6260"},"institutions":[{"id":"https://openalex.org/I27837315","display_name":"University of Michigan","ror":"https://ror.org/00jmfr291","country_code":"US","type":"education","lineage":["https://openalex.org/I27837315"]},{"id":"https://openalex.org/I4210096135","display_name":"Ross School","ror":"https://ror.org/00tpdkh38","country_code":"US","type":"education","lineage":["https://openalex.org/I4210096135"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Min-Seok Pang","raw_affiliation_strings":["a  University of Michigan's Stephen M. Ross School of Business","University of Michigan's Stephen M. Ross School of Business"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"a  University of Michigan's Stephen M. Ross School of Business","institution_ids":["https://openalex.org/I4210096135"]},{"raw_affiliation_string":"University of Michigan's Stephen M. Ross School of Business","institution_ids":["https://openalex.org/I4210096135","https://openalex.org/I27837315"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084545856","display_name":"Woojong Suh","orcid":"https://orcid.org/0000-0002-3448-7465"},"institutions":[{"id":"https://openalex.org/I191879574","display_name":"Inha University","ror":"https://ror.org/01easw929","country_code":"KR","type":"education","lineage":["https://openalex.org/I191879574"]},{"id":"https://openalex.org/I931278978","display_name":"College of Business Administration","ror":"https://ror.org/03x1zq178","country_code":"LV","type":"education","lineage":["https://openalex.org/I931278978"]}],"countries":["KR","LV"],"is_corresponding":false,"raw_author_name":"Woojong Suh","raw_affiliation_strings":["b  College of Business Administration, Inha University, Korea","College of Business Administration, Inha University, Korea"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"b  College of Business Administration, Inha University, Korea","institution_ids":["https://openalex.org/I931278978","https://openalex.org/I191879574"]},{"raw_affiliation_string":"College of Business Administration, Inha University, Korea","institution_ids":["https://openalex.org/I191879574"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5100427730","display_name":"Jong-Ho Kim","orcid":"https://orcid.org/0000-0002-1309-0821"},"institutions":[{"id":"https://openalex.org/I4210157693","display_name":"Hyundai Research Institute","ror":"https://ror.org/04tv6gw72","country_code":"KR","type":"facility","lineage":["https://openalex.org/I4210157693"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Jongho Kim","raw_affiliation_strings":["c  Hyundai Research Institute","Hyundai Research Institute"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"c  Hyundai Research Institute","institution_ids":["https://openalex.org/I4210157693"]},{"raw_affiliation_string":"Hyundai Research Institute","institution_ids":["https://openalex.org/I4210157693"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5113818210","display_name":"Heeseok Lee","orcid":null},"institutions":[{"id":"https://openalex.org/I157485424","display_name":"Korea Advanced Institute of Science and Technology","ror":"https://ror.org/05apxxy63","country_code":"KR","type":"education","lineage":["https://openalex.org/I157485424"]}],"countries":["KR"],"is_corresponding":false,"raw_author_name":"Heeseok Lee","raw_affiliation_strings":["d  Business School, Korea Advanced Institute of Science and Technology (KAIST)","Business School, Korea Advanced Institute of Science and Technology (KAIST)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"d  Business School, Korea Advanced Institute of Science and Technology (KAIST)","institution_ids":["https://openalex.org/I157485424"]},{"raw_affiliation_string":"Business School, Korea Advanced Institute of Science and Technology (KAIST)","institution_ids":["https://openalex.org/I157485424"]}]}],"institutions":[],"countries_distinct_count":3,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.435,"has_fulltext":false,"cited_by_count":21,"citation_normalized_percentile":{"value":0.96089125,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":97},"biblio":{"volume":"13","issue":"3","first_page":"119","last_page":"162"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10679","display_name":"Service-Oriented Architecture and Web Services","score":0.9997000098228455,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9995999932289124,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12601","display_name":"Web Applications and Data Management","score":0.9986000061035156,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/benchmarking","display_name":"Benchmarking","score":0.8793973922729492},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.684809148311615},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.6257673501968384},{"id":"https://openalex.org/keywords/competitor-analysis","display_name":"Competitor analysis","score":0.5514326691627502},{"id":"https://openalex.org/keywords/web-site","display_name":"Web site","score":0.5077746510505676},{"id":"https://openalex.org/keywords/popularity","display_name":"Popularity","score":0.46810269355773926},{"id":"https://openalex.org/keywords/web-standards","display_name":"Web standards","score":0.45614928007125854},{"id":"https://openalex.org/keywords/requirements-analysis","display_name":"Requirements analysis","score":0.41104555130004883},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3900814354419708},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.35276663303375244},{"id":"https://openalex.org/keywords/database","display_name":"Database","score":0.35012492537498474},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.3250211477279663},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.26831918954849243},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.182020366191864},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.15172019600868225},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.1372661590576172},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.07200732827186584}],"concepts":[{"id":"https://openalex.org/C86251818","wikidata":"https://www.wikidata.org/wiki/Q816754","display_name":"Benchmarking","level":2,"score":0.8793973922729492},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.684809148311615},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.6257673501968384},{"id":"https://openalex.org/C127576917","wikidata":"https://www.wikidata.org/wiki/Q624630","display_name":"Competitor analysis","level":2,"score":0.5514326691627502},{"id":"https://openalex.org/C2984519610","wikidata":"https://www.wikidata.org/wiki/Q35127","display_name":"Web site","level":3,"score":0.5077746510505676},{"id":"https://openalex.org/C2780586970","wikidata":"https://www.wikidata.org/wiki/Q1357284","display_name":"Popularity","level":2,"score":0.46810269355773926},{"id":"https://openalex.org/C182321512","wikidata":"https://www.wikidata.org/wiki/Q1153289","display_name":"Web standards","level":3,"score":0.45614928007125854},{"id":"https://openalex.org/C59488412","wikidata":"https://www.wikidata.org/wiki/Q187147","display_name":"Requirements analysis","level":3,"score":0.41104555130004883},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3900814354419708},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.35276663303375244},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.35012492537498474},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3250211477279663},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.26831918954849243},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.182020366191864},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.15172019600868225},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.1372661590576172},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.07200732827186584},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.0},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.2753/jec1086-4415130305","is_oa":false,"landing_page_url":"https://doi.org/10.2753/jec1086-4415130305","pdf_url":null,"source":{"id":"https://openalex.org/S18436875","display_name":"International Journal of Electronic Commerce","issn_l":"1086-4415","issn":["1086-4415","1557-9301"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":75,"referenced_works":["https://openalex.org/W54849159","https://openalex.org/W100514057","https://openalex.org/W113974170","https://openalex.org/W170321298","https://openalex.org/W295256976","https://openalex.org/W363896676","https://openalex.org/W1485658078","https://openalex.org/W1506866348","https://openalex.org/W1525757005","https://openalex.org/W1537776530","https://openalex.org/W1538958155","https://openalex.org/W1543262385","https://openalex.org/W1564659614","https://openalex.org/W1581773097","https://openalex.org/W1599737293","https://openalex.org/W1857675993","https://openalex.org/W1859760514","https://openalex.org/W1875598785","https://openalex.org/W1922133834","https://openalex.org/W1966884974","https://openalex.org/W1968969829","https://openalex.org/W1975055358","https://openalex.org/W1982214937","https://openalex.org/W1983938526","https://openalex.org/W1988037460","https://openalex.org/W1988987664","https://openalex.org/W1989623757","https://openalex.org/W1995046486","https://openalex.org/W2002233813","https://openalex.org/W2010781284","https://openalex.org/W2014130326","https://openalex.org/W2018668985","https://openalex.org/W2025862331","https://openalex.org/W2026020629","https://openalex.org/W2030617211","https://openalex.org/W2036832065","https://openalex.org/W2036936393","https://openalex.org/W2064560018","https://openalex.org/W2068813697","https://openalex.org/W2069673757","https://openalex.org/W2072261478","https://openalex.org/W2072951918","https://openalex.org/W2075708017","https://openalex.org/W2084693702","https://openalex.org/W2084855042","https://openalex.org/W2093575652","https://openalex.org/W2104145333","https://openalex.org/W2105539612","https://openalex.org/W2110453763","https://openalex.org/W2110628076","https://openalex.org/W2113320937","https://openalex.org/W2116732355","https://openalex.org/W2118111172","https://openalex.org/W2120180557","https://openalex.org/W2123709218","https://openalex.org/W2126759070","https://openalex.org/W2131719204","https://openalex.org/W2136451344","https://openalex.org/W2136922540","https://openalex.org/W2139941975","https://openalex.org/W2145187195","https://openalex.org/W2145605190","https://openalex.org/W2146143340","https://openalex.org/W2153222072","https://openalex.org/W2155280457","https://openalex.org/W2157454706","https://openalex.org/W2159653044","https://openalex.org/W2159765281","https://openalex.org/W2168936936","https://openalex.org/W2171956330","https://openalex.org/W2177007941","https://openalex.org/W2404788334","https://openalex.org/W2487736132","https://openalex.org/W2898642432","https://openalex.org/W3121592168"],"related_works":["https://openalex.org/W4238897586","https://openalex.org/W435179959","https://openalex.org/W2619091065","https://openalex.org/W2059640416","https://openalex.org/W1490753184","https://openalex.org/W2284465472","https://openalex.org/W2291782699","https://openalex.org/W1993948687","https://openalex.org/W2000169967","https://openalex.org/W2065269394"],"abstract_inverted_index":{"Abstract":[0],"Benchmarking":[1],"is":[2,121],"a":[3,18,70,77,128],"critical":[4],"activity":[5],"in":[6,17,41,108],"Web":[7,21,31,63,104,130],"site":[8,22,32,64,136],"development":[9,25],"and":[10,24,46,87],"has":[11],"been":[12],"employed":[13,99],"for":[14],"requirement":[15,72],"analysis":[16,73],"variety":[19],"of":[20,48,59,110,118],"renewal":[23],"projects.":[26],"By":[27],"comparing":[28],"their":[29],"current":[30],"with":[33,76],"competitors'":[34],"cutting-edge":[35],"sites,":[36],"managers":[37],"can":[38],"attain":[39],"improvement":[40,65],"quality.":[42],"Despite":[43],"the":[44,51,57,119],"importance":[45],"popularity":[47],"benchmarking,":[49],"however,":[50],"literature":[52],"sheds":[53],"little":[54],"light":[55],"on":[56],"incorporation":[58],"its":[60],"techniques":[61],"into":[62],"methodologies.":[66],"This":[67],"paper":[68],"proposes":[69],"benchmarking-based":[71],"methodology":[74,81,120],"coupled":[75],"goal-driven":[78],"approach.":[79],"The":[80,116],"works":[82],"through":[83],"three":[84],"phases-elicitation,":[85],"analysis,":[86],"specification-to":[88],"seamlessly":[89],"link":[90],"business":[91],"requirements":[92],"to":[93,100,112,126],"implementation":[94],"details.":[95],"Use":[96],"cases":[97],"are":[98,106],"capture":[101],"functional":[102],"requirements.":[103,115],"sites":[105],"investigated":[107],"terms":[109],"usability":[111],"sharpen":[113],"nonfunctional":[114],"usefulness":[117],"demonstrated":[122],"by":[123],"applying":[124],"it":[125],"improve":[127],"real-life":[129],"site.":[131],"Keywords:":[132],"Benchmarkinggoal-driven":[133],"approachimprovementinvestor":[134],"relationsWeb":[135]},"counts_by_year":[{"year":2022,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":1},{"year":2012,"cited_by_count":3}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}