{"id":"https://openalex.org/W1995046486","doi":"https://doi.org/10.2753/jec1086-4415110302","title":"WebQual: An Instrument for Consumer Evaluation of Web Sites","display_name":"WebQual: An Instrument for Consumer Evaluation of Web Sites","publication_year":2007,"publication_date":"2007-04-01","ids":{"openalex":"https://openalex.org/W1995046486","doi":"https://doi.org/10.2753/jec1086-4415110302","mag":"1995046486"},"language":"en","primary_location":{"id":"doi:10.2753/jec1086-4415110302","is_oa":false,"landing_page_url":"https://doi.org/10.2753/jec1086-4415110302","pdf_url":null,"source":{"id":"https://openalex.org/S18436875","display_name":"International Journal of Electronic Commerce","issn_l":"1086-4415","issn":["1086-4415","1557-9301"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007944010","display_name":"Eleanor T. Loiacono","orcid":"https://orcid.org/0000-0002-4059-702X"},"institutions":[{"id":"https://openalex.org/I107077323","display_name":"Worcester Polytechnic Institute","ror":"https://ror.org/05ejpqr48","country_code":"US","type":"education","lineage":["https://openalex.org/I107077323"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Eleanor T. Loiacono","raw_affiliation_strings":["a Worcester Polytechnic Institute, University of Georgia","Worcester Polytechnic Institute, University of Georgia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"a Worcester Polytechnic Institute, University of Georgia","institution_ids":["https://openalex.org/I107077323"]},{"raw_affiliation_string":"Worcester Polytechnic Institute, University of Georgia","institution_ids":["https://openalex.org/I107077323"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5000935199","display_name":"Richard T. Watson","orcid":"https://orcid.org/0000-0003-0664-8337"},"institutions":[{"id":"https://openalex.org/I165733156","display_name":"University of Georgia","ror":"https://ror.org/00te3t702","country_code":"US","type":"education","lineage":["https://openalex.org/I165733156"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Richard T. Watson","raw_affiliation_strings":["b Terry College of Business, University of Georgia's","Terry College of Business, University of Georgia's"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"b Terry College of Business, University of Georgia's","institution_ids":["https://openalex.org/I165733156"]},{"raw_affiliation_string":"Terry College of Business, University of Georgia's","institution_ids":["https://openalex.org/I165733156"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031623358","display_name":"Dale L. Goodhue","orcid":null},"institutions":[{"id":"https://openalex.org/I165733156","display_name":"University of Georgia","ror":"https://ror.org/00te3t702","country_code":"US","type":"education","lineage":["https://openalex.org/I165733156"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Dale L. Goodhue","raw_affiliation_strings":["b Terry College of Business, University of Georgia's","Terry College of Business, University of Georgia's"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"b Terry College of Business, University of Georgia's","institution_ids":["https://openalex.org/I165733156"]},{"raw_affiliation_string":"Terry College of Business, University of Georgia's","institution_ids":["https://openalex.org/I165733156"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5007944010"],"corresponding_institution_ids":["https://openalex.org/I107077323"],"apc_list":null,"apc_paid":null,"fwci":57.7719,"has_fulltext":false,"cited_by_count":800,"citation_normalized_percentile":{"value":0.99877659,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":99,"max":100},"biblio":{"volume":"11","issue":"3","first_page":"51","last_page":"87"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9980999827384949,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/extant-taxon","display_name":"Extant taxon","score":0.5574442148208618},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.553709864616394},{"id":"https://openalex.org/keywords/measure","display_name":"Measure (data warehouse)","score":0.5272019505500793},{"id":"https://openalex.org/keywords/appeal","display_name":"Appeal","score":0.521319568157196},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.4955648183822632},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.46749913692474365},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.3468456566333771},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3402751684188843},{"id":"https://openalex.org/keywords/data-science","display_name":"Data science","score":0.33847376704216003},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.32778891921043396},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.26038670539855957},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.2563117444515228},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.18919247388839722},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.10115882754325867}],"concepts":[{"id":"https://openalex.org/C178300618","wikidata":"https://www.wikidata.org/wiki/Q1898509","display_name":"Extant taxon","level":2,"score":0.5574442148208618},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.553709864616394},{"id":"https://openalex.org/C2780009758","wikidata":"https://www.wikidata.org/wiki/Q6804172","display_name":"Measure (data warehouse)","level":2,"score":0.5272019505500793},{"id":"https://openalex.org/C2778449503","wikidata":"https://www.wikidata.org/wiki/Q329777","display_name":"Appeal","level":2,"score":0.521319568157196},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4955648183822632},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.46749913692474365},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.3468456566333771},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3402751684188843},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.33847376704216003},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.32778891921043396},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.26038670539855957},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.2563117444515228},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.18919247388839722},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.10115882754325867},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.2753/jec1086-4415110302","is_oa":false,"landing_page_url":"https://doi.org/10.2753/jec1086-4415110302","pdf_url":null,"source":{"id":"https://openalex.org/S18436875","display_name":"International Journal of Electronic Commerce","issn_l":"1086-4415","issn":["1086-4415","1557-9301"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547"],"host_organization_lineage_names":["Taylor & Francis"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Electronic Commerce","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":103,"referenced_works":["https://openalex.org/W6711707","https://openalex.org/W54930839","https://openalex.org/W102363118","https://openalex.org/W117303813","https://openalex.org/W130849907","https://openalex.org/W195845004","https://openalex.org/W1480415088","https://openalex.org/W1491087240","https://openalex.org/W1491644571","https://openalex.org/W1506233970","https://openalex.org/W1513421164","https://openalex.org/W1530490512","https://openalex.org/W1532181424","https://openalex.org/W1544904307","https://openalex.org/W1547832645","https://openalex.org/W1552722888","https://openalex.org/W1553517776","https://openalex.org/W1565831962","https://openalex.org/W1567491469","https://openalex.org/W1574235309","https://openalex.org/W1576603561","https://openalex.org/W1578907434","https://openalex.org/W1581015299","https://openalex.org/W1584583063","https://openalex.org/W1587451402","https://openalex.org/W1592868655","https://openalex.org/W1595575146","https://openalex.org/W1665332082","https://openalex.org/W1667963402","https://openalex.org/W1689771227","https://openalex.org/W1708393801","https://openalex.org/W1791587663","https://openalex.org/W1964218847","https://openalex.org/W1972677436","https://openalex.org/W1975101079","https://openalex.org/W1976559812","https://openalex.org/W1976772585","https://openalex.org/W1983379355","https://openalex.org/W1984940035","https://openalex.org/W1990451243","https://openalex.org/W1998284588","https://openalex.org/W2006468167","https://openalex.org/W2008429721","https://openalex.org/W2011732626","https://openalex.org/W2018668985","https://openalex.org/W2022229817","https://openalex.org/W2024509488","https://openalex.org/W2030483771","https://openalex.org/W2033943395","https://openalex.org/W2034334856","https://openalex.org/W2036389121","https://openalex.org/W2039619242","https://openalex.org/W2040142730","https://openalex.org/W2043122419","https://openalex.org/W2043695287","https://openalex.org/W2046349551","https://openalex.org/W2050549722","https://openalex.org/W2055849295","https://openalex.org/W2055944431","https://openalex.org/W2056453713","https://openalex.org/W2057012437","https://openalex.org/W2059355990","https://openalex.org/W2063833294","https://openalex.org/W2065189722","https://openalex.org/W2070062084","https://openalex.org/W2081016106","https://openalex.org/W2081477027","https://openalex.org/W2096812562","https://openalex.org/W2100379340","https://openalex.org/W2100408980","https://openalex.org/W2102511375","https://openalex.org/W2104898217","https://openalex.org/W2110078189","https://openalex.org/W2117948235","https://openalex.org/W2119681300","https://openalex.org/W2122114252","https://openalex.org/W2122912498","https://openalex.org/W2123534889","https://openalex.org/W2126250402","https://openalex.org/W2129114123","https://openalex.org/W2130653485","https://openalex.org/W2131793365","https://openalex.org/W2135212622","https://openalex.org/W2136194389","https://openalex.org/W2138752966","https://openalex.org/W2139046596","https://openalex.org/W2141147872","https://openalex.org/W2142579736","https://openalex.org/W2142822317","https://openalex.org/W2146143340","https://openalex.org/W2158693101","https://openalex.org/W2159306398","https://openalex.org/W2166982098","https://openalex.org/W2170483915","https://openalex.org/W2740580754","https://openalex.org/W2888657861","https://openalex.org/W2900387227","https://openalex.org/W2909363130","https://openalex.org/W3007961364","https://openalex.org/W3121438848","https://openalex.org/W3123458587","https://openalex.org/W3124865537","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2270327411","https://openalex.org/W2161479870","https://openalex.org/W1528479792","https://openalex.org/W581435334","https://openalex.org/W2372523617","https://openalex.org/W2537778971","https://openalex.org/W2381437869","https://openalex.org/W3144558929","https://openalex.org/W2973568603","https://openalex.org/W2610179357"],"abstract_inverted_index":{"Despite":[0],"the":[1,46,52,58],"critical":[2],"need":[3],"to":[4,19,56],"know":[5],"how":[6],"consumers'":[7],"perceptions":[8],"of":[9,48,64,87,102,136],"Web":[10,31,65,77,88,138],"sites":[11,32],"influence":[12],"their":[13,17],"behavior,":[14],"and":[15,33,51,74,79,81,117,133],"especially":[16],"intention":[18],"revisit":[20],"or":[21],"purchase,":[22],"there":[23],"is":[24,123],"no":[25,34],"extant":[26],"general":[27],"measure":[28],"for":[29,61],"evaluating":[30],"consensus":[35],"on":[36],"what":[37],"such":[38],"an":[39],"instrument":[40,60,127],"should":[41],"measure.":[42],"The":[43],"authors":[44],"used":[45],"Theory":[47],"Reasoned":[49],"Action":[50],"Technology":[53],"Acceptance":[54],"Model":[55],"develop":[57],"WebQual":[59,90],"consumer":[62],"evaluation":[63],"sites.":[66,139],"They":[67],"refined":[68],"it":[69,83],"through":[70],"a":[71,124],"literature":[72],"review":[73],"interviews":[75],"with":[76],"designers":[78],"users,":[80],"tested":[82],"using":[84],"four":[85],"samples":[86],"consumers.":[89],"includes":[91],"12":[92],"dimensions":[93],"(informational":[94],"fit-to-task,":[95],"tailored":[96],"information,":[97],"trust,":[98],"response":[99],"time,":[100],"ease":[101],"understanding,":[103],"intuitive":[104],"operations,":[105],"visual":[106],"appeal,":[107,110],"innovativeness,":[108],"emotional":[109],"consistent":[111],"image,":[112],"on-line":[113],"completeness,":[114],"relative":[115],"advantage)":[116],"shows":[118],"strong":[119],"measurement":[120],"validity.":[121],"It":[122],"highly":[125],"validated":[126],"that":[128],"can":[129],"provide":[130],"both":[131],"wide-":[132],"fine-grained":[134],"measurements":[135],"organizational":[137]},"counts_by_year":[{"year":2026,"cited_by_count":8},{"year":2025,"cited_by_count":32},{"year":2024,"cited_by_count":28},{"year":2023,"cited_by_count":39},{"year":2022,"cited_by_count":51},{"year":2021,"cited_by_count":58},{"year":2020,"cited_by_count":48},{"year":2019,"cited_by_count":43},{"year":2018,"cited_by_count":49},{"year":2017,"cited_by_count":49},{"year":2016,"cited_by_count":59},{"year":2015,"cited_by_count":50},{"year":2014,"cited_by_count":46},{"year":2013,"cited_by_count":53},{"year":2012,"cited_by_count":48}],"updated_date":"2026-05-27T09:02:27.158192","created_date":"2025-10-10T00:00:00"}