{"id":"https://openalex.org/W7102393405","doi":"https://doi.org/10.25300/misq/2025/18041","title":"Opening the Network of Trust: How Domain Experts in Triadic Relationships Build Trust in AI-Based Counterparts","display_name":"Opening the Network of Trust: How Domain Experts in Triadic Relationships Build Trust in AI-Based Counterparts","publication_year":2025,"publication_date":"2025-10-30","ids":{"openalex":"https://openalex.org/W7102393405","doi":"https://doi.org/10.25300/misq/2025/18041"},"language":"en","primary_location":{"id":"doi:10.25300/misq/2025/18041","is_oa":false,"landing_page_url":"https://doi.org/10.25300/misq/2025/18041","pdf_url":null,"source":{"id":"https://openalex.org/S57293258","display_name":"MIS Quarterly","issn_l":"0276-7783","issn":["0276-7783","2162-9730"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4327875293","host_organization_name":"MIS Quarterly","host_organization_lineage":["https://openalex.org/P4327875293"],"host_organization_lineage_names":["MIS Quarterly"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"MIS Quarterly","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Andr\u00e9 Hanelt","orcid":null},"institutions":[{"id":"https://openalex.org/I106157433","display_name":"University of Kassel","ror":"https://ror.org/04zc7p361","country_code":"DE","type":"education","lineage":["https://openalex.org/I106157433"]}],"countries":["DE"],"is_corresponding":true,"raw_author_name":"Andr\u00e9 Hanelt","raw_affiliation_strings":["Digital Transformation Management, University of Kassel Kassel, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Digital Transformation Management, University of Kassel Kassel, Germany","institution_ids":["https://openalex.org/I106157433"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Manuel Wiesche","orcid":null},"institutions":[{"id":"https://openalex.org/I200332995","display_name":"TU Dortmund University","ror":"https://ror.org/01k97gp34","country_code":"DE","type":"education","lineage":["https://openalex.org/I200332995"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Manuel Wiesche","raw_affiliation_strings":["Digital Transformation, TU Dortmund University, Dortmund, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Digital Transformation, TU Dortmund University, Dortmund, Germany","institution_ids":["https://openalex.org/I200332995"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Alexander Benlian","orcid":null},"institutions":[{"id":"https://openalex.org/I31512782","display_name":"Technische Universit\u00e4t Darmstadt","ror":"https://ror.org/05n911h24","country_code":"DE","type":"education","lineage":["https://openalex.org/I31512782"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Alexander Benlian","raw_affiliation_strings":["Information Systems & E-Services, Technical University of Darmstadt, Darmstadt, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Information Systems & E-Services, Technical University of Darmstadt, Darmstadt, Germany","institution_ids":["https://openalex.org/I31512782"]}]},{"author_position":"last","author":{"id":null,"display_name":"Oliver Hinz","orcid":null},"institutions":[{"id":"https://openalex.org/I114090438","display_name":"Goethe University Frankfurt","ror":"https://ror.org/04cvxnb49","country_code":"DE","type":"education","lineage":["https://openalex.org/I114090438"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Oliver Hinz","raw_affiliation_strings":["Information Systems and Information Management, Goethe University Frankfurt am Main Frankfurt am Main, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Information Systems and Information Management, Goethe University Frankfurt am Main Frankfurt am Main, Germany","institution_ids":["https://openalex.org/I114090438"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I106157433"],"apc_list":null,"apc_paid":null,"fwci":8.4027,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.97620286,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":91,"max":99},"biblio":{"volume":"50","issue":"1","first_page":"299","last_page":"326"},"is_retracted":false,"is_paratext":false,"is_xpac":true,"primary_topic":{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.24639999866485596,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10883","display_name":"Ethics and Social Impacts of AI","score":0.24639999866485596,"subfield":{"id":"https://openalex.org/subfields/3311","display_name":"Safety Research"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.1014999970793724,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.05790000036358833,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.6521000266075134},{"id":"https://openalex.org/keywords/autonomy","display_name":"Autonomy","score":0.641700029373169},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.6132000088691711},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5442000031471252},{"id":"https://openalex.org/keywords/focus","display_name":"Focus (optics)","score":0.4765999913215637},{"id":"https://openalex.org/keywords/interpretation","display_name":"Interpretation (philosophy)","score":0.4569000005722046},{"id":"https://openalex.org/keywords/reciprocity","display_name":"Reciprocity (cultural anthropology)","score":0.3961000144481659},{"id":"https://openalex.org/keywords/subject-matter-expert","display_name":"Subject-matter expert","score":0.3756999969482422}],"concepts":[{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.6521000266075134},{"id":"https://openalex.org/C65414064","wikidata":"https://www.wikidata.org/wiki/Q484105","display_name":"Autonomy","level":2,"score":0.641700029373169},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.6132000088691711},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5442000031471252},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.4765999913215637},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4607999920845032},{"id":"https://openalex.org/C527412718","wikidata":"https://www.wikidata.org/wiki/Q855395","display_name":"Interpretation (philosophy)","level":2,"score":0.4569000005722046},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.42969998717308044},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4235999882221222},{"id":"https://openalex.org/C169903001","wikidata":"https://www.wikidata.org/wiki/Q3264987","display_name":"Reciprocity (cultural anthropology)","level":2,"score":0.3961000144481659},{"id":"https://openalex.org/C105002631","wikidata":"https://www.wikidata.org/wiki/Q4833645","display_name":"Subject-matter expert","level":3,"score":0.3756999969482422},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.37139999866485596},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3361000120639801},{"id":"https://openalex.org/C2778572836","wikidata":"https://www.wikidata.org/wiki/Q380933","display_name":"Space (punctuation)","level":2,"score":0.3343999981880188},{"id":"https://openalex.org/C4727928","wikidata":"https://www.wikidata.org/wiki/Q17164759","display_name":"Social network (sociolinguistics)","level":3,"score":0.3253999948501587},{"id":"https://openalex.org/C2776035688","wikidata":"https://www.wikidata.org/wiki/Q1606558","display_name":"Affect (linguistics)","level":2,"score":0.3149999976158142},{"id":"https://openalex.org/C2779267917","wikidata":"https://www.wikidata.org/wiki/Q170028","display_name":"Deception","level":2,"score":0.3116999864578247},{"id":"https://openalex.org/C114713312","wikidata":"https://www.wikidata.org/wiki/Q7551269","display_name":"Social network analysis","level":3,"score":0.31139999628067017},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3095000088214874},{"id":"https://openalex.org/C130064352","wikidata":"https://www.wikidata.org/wiki/Q853725","display_name":"Social relation","level":2,"score":0.3034000098705292},{"id":"https://openalex.org/C142189719","wikidata":"https://www.wikidata.org/wiki/Q1276633","display_name":"Interpersonal ties","level":2,"score":0.28349998593330383},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.2745000123977661},{"id":"https://openalex.org/C2779136266","wikidata":"https://www.wikidata.org/wiki/Q604007","display_name":"Relational view","level":2,"score":0.27309998869895935},{"id":"https://openalex.org/C411171","wikidata":"https://www.wikidata.org/wiki/Q13222181","display_name":"Habitus","level":3,"score":0.263700008392334},{"id":"https://openalex.org/C2987946170","wikidata":"https://www.wikidata.org/wiki/Q853725","display_name":"Social relationship","level":2,"score":0.26159998774528503},{"id":"https://openalex.org/C160521178","wikidata":"https://www.wikidata.org/wiki/Q5157345","display_name":"Computational trust","level":3,"score":0.25679999589920044}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.25300/misq/2025/18041","is_oa":false,"landing_page_url":"https://doi.org/10.25300/misq/2025/18041","pdf_url":null,"source":{"id":"https://openalex.org/S57293258","display_name":"MIS Quarterly","issn_l":"0276-7783","issn":["0276-7783","2162-9730"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4327875293","host_organization_name":"MIS Quarterly","host_organization_lineage":["https://openalex.org/P4327875293"],"host_organization_lineage_names":["MIS Quarterly"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"MIS Quarterly","raw_type":"journal-article"},{"id":"pmh:oai:tubiblio.ulb.tu-darmstadt.de:154929","is_oa":false,"landing_page_url":"http://tubiblio.ulb.tu-darmstadt.de/view/person/Hanelt=3AAndr=E9=3A=3A.html>","pdf_url":null,"source":{"id":"https://openalex.org/S4377196390","display_name":"TUbilio (Technical University of Darmstadt)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I31512782","host_organization_name":"Technische Universit\u00e4t Darmstadt","host_organization_lineage":["https://openalex.org/I31512782"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"NonPeerReviewed"},{"id":"pmh:oai:aisel.aisnet.org:misq-4038","is_oa":false,"landing_page_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=4038&context=misq","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Management Information Systems Quarterly","raw_type":"text"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","score":0.4005291759967804,"id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":68,"referenced_works":["https://openalex.org/W1503565411","https://openalex.org/W2002554683","https://openalex.org/W2010158189","https://openalex.org/W2023115322","https://openalex.org/W2103514173","https://openalex.org/W2110171129","https://openalex.org/W2143074722","https://openalex.org/W2206458596","https://openalex.org/W2257140431","https://openalex.org/W2280321044","https://openalex.org/W2551317447","https://openalex.org/W2748375097","https://openalex.org/W2762041969","https://openalex.org/W2767656919","https://openalex.org/W2772821268","https://openalex.org/W2786329903","https://openalex.org/W2894510582","https://openalex.org/W2912077515","https://openalex.org/W2969614040","https://openalex.org/W2981686111","https://openalex.org/W2990520658","https://openalex.org/W2994898777","https://openalex.org/W2995523160","https://openalex.org/W3013998503","https://openalex.org/W3023242059","https://openalex.org/W3037276488","https://openalex.org/W3037764469","https://openalex.org/W3038004684","https://openalex.org/W3082837871","https://openalex.org/W3090117266","https://openalex.org/W3102980059","https://openalex.org/W3123397884","https://openalex.org/W3127461705","https://openalex.org/W3132244519","https://openalex.org/W3142698583","https://openalex.org/W3143363932","https://openalex.org/W3181262202","https://openalex.org/W3185212992","https://openalex.org/W3199301866","https://openalex.org/W3200943004","https://openalex.org/W3215970451","https://openalex.org/W3217118223","https://openalex.org/W4205420544","https://openalex.org/W4213433785","https://openalex.org/W4244435195","https://openalex.org/W4247155454","https://openalex.org/W4248588746","https://openalex.org/W4281295586","https://openalex.org/W4308211935","https://openalex.org/W4310029361","https://openalex.org/W4313890705","https://openalex.org/W4322771200","https://openalex.org/W4384916821","https://openalex.org/W4387539693","https://openalex.org/W4388151605","https://openalex.org/W4390921168","https://openalex.org/W4391114251","https://openalex.org/W4391343683","https://openalex.org/W4392752316","https://openalex.org/W4393165031","https://openalex.org/W4401164665","https://openalex.org/W4402235348","https://openalex.org/W4404556909","https://openalex.org/W4406714551","https://openalex.org/W4413427444","https://openalex.org/W4413478458","https://openalex.org/W4414348540","https://openalex.org/W6929298069"],"related_works":[],"abstract_inverted_index":{"The":[0],"growing":[1],"integration":[2],"of":[3,53,131,198],"AI":[4,41,151,160],"into":[5],"professional":[6],"domains":[7],"amplifies":[8],"the":[9,97,154,199],"epistemic":[10],"and":[11,22,47,57,80,108,134,161,170,190,203],"relational":[12,104,132,185],"stakes":[13],"for":[14],"domain":[15,35,78,86],"experts\u2014ranging":[16],"from":[17],"financial":[18],"advisors":[19],"to":[20,29,102,115,137,146,163],"medical":[21],"legal":[23],"professionals\u2014who":[24],"must":[25],"entrust":[26],"their":[27,81,103],"clients":[28],"emerging":[30,118],"AI-based":[31,98],"counterparts.":[32],"For":[33],"these":[34,89,111],"experts":[36,79,87,121],"in":[37,150,192,206],"triadic":[38],"relationships,":[39],"trusting":[40,188],"is":[42],"challenging,":[43],"as":[44],"AI\u2019s":[45],"inscrutability":[46],"autonomy":[48],"provoke":[49],"fundamental":[50],"trust":[51,90,123,149,172,205],"tensions":[52],"opacity":[54],"vs.":[55,59],"performance":[56],"replacement":[58],"complementarity.":[60],"Drawing":[61],"on":[62,148,156,178,187],"an":[63],"in-depth":[64],"longitudinal":[65,182],"case":[66],"study":[67],"at":[68],"a":[69,75,193],"large":[70],"European":[71],"bank":[72],"that":[73,94,127],"established":[74],"robo-advisor":[76],"alongside":[77],"clients,":[82],"we":[83],"investigated":[84],"how":[85],"navigate":[88],"tensions.":[91,173],"We":[92,144],"found":[93],"they":[95],"interpret":[96],"counterpart":[99],"with":[100,117],"regard":[101],"networks":[105,112],"(relational":[106,113],"interpretation)":[107],"subsequently":[109],"adapt":[110],"adaptation)":[114],"cope":[116],"vulnerabilities.":[119,143],"Domain":[120],"develop":[122],"through":[124],"three":[125],"stages":[126],"engender":[128],"specific":[129,171],"sequences":[130],"interpretation":[133],"adaptation,":[135],"leading":[136],"avoided,":[138],"safeguarded,":[139],"and,":[140],"ultimately,":[141],"accepted":[142],"contribute":[145],"research":[147],"by":[152],"overcoming":[153],"focus":[155],"dyadic":[157],"perspectives":[158,177,186],"involving":[159],"users":[162],"uncover":[164],"complex":[165],"interrelationships":[166],"between":[167],"different":[168],"trustors":[169],"Going":[174],"beyond":[175],"technology-centric":[176],"trust-building":[179],"processes,":[180],"our":[181],"analysis":[183],"reveals":[184],"beliefs":[189],"behaviors":[191],"multistage":[194],"process":[195],"where":[196],"influences":[197],"social":[200],"context":[201],"precede":[202],"shape":[204],"AI.":[207]},"counts_by_year":[{"year":2026,"cited_by_count":4},{"year":2025,"cited_by_count":1}],"updated_date":"2026-06-04T09:04:59.091469","created_date":"2025-10-30T00:00:00"}
