{"id":"https://openalex.org/W4400803132","doi":"https://doi.org/10.25300/misq/2023/17481","title":"Mutual Disclosures and Content Intimacy in User Engagement: Evidence from an Online Chat Group","display_name":"Mutual Disclosures and Content Intimacy in User Engagement: Evidence from an Online Chat Group","publication_year":2024,"publication_date":"2024-07-19","ids":{"openalex":"https://openalex.org/W4400803132","doi":"https://doi.org/10.25300/misq/2023/17481"},"language":"en","primary_location":{"id":"doi:10.25300/misq/2023/17481","is_oa":false,"landing_page_url":"https://doi.org/10.25300/misq/2023/17481","pdf_url":null,"source":{"id":"https://openalex.org/S57293258","display_name":"MIS Quarterly","issn_l":"0276-7783","issn":["0276-7783","2162-9730"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4327875293","host_organization_name":"MIS Quarterly","host_organization_lineage":["https://openalex.org/P4327875293"],"host_organization_lineage_names":["MIS Quarterly"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"MIS Quarterly","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5055550532","display_name":"Yue Feng","orcid":"https://orcid.org/0000-0001-6261-0996"},"institutions":[{"id":"https://openalex.org/I14243506","display_name":"Hong Kong Polytechnic University","ror":"https://ror.org/0030zas98","country_code":"HK","type":"education","lineage":["https://openalex.org/I14243506"]}],"countries":["HK"],"is_corresponding":true,"raw_author_name":"Yue (Katherine) Feng","raw_affiliation_strings":["Faculty of Business, Hong Kong Polytechnic University, Hong Hom, Hong Kong"],"affiliations":[{"raw_affiliation_string":"Faculty of Business, Hong Kong Polytechnic University, Hong Hom, Hong Kong","institution_ids":["https://openalex.org/I14243506"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022309361","display_name":"Xianghua Lu","orcid":"https://orcid.org/0000-0001-6583-0302"},"institutions":[{"id":"https://openalex.org/I24943067","display_name":"Fudan University","ror":"https://ror.org/013q1eq08","country_code":"CN","type":"education","lineage":["https://openalex.org/I24943067"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xianghua Lu","raw_affiliation_strings":["School of Management, Fudan University, Shanghai, China"],"affiliations":[{"raw_affiliation_string":"School of Management, Fudan University, Shanghai, China","institution_ids":["https://openalex.org/I24943067"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5073842707","display_name":"Xiaoquan Zhang","orcid":"https://orcid.org/0000-0003-0690-2331"},"institutions":[{"id":"https://openalex.org/I177725633","display_name":"Chinese University of Hong Kong","ror":"https://ror.org/00t33hh48","country_code":"CN","type":"education","lineage":["https://openalex.org/I177725633"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiaoquan (Michael) Zhang","raw_affiliation_strings":["Department of Decisions, Operations, and Technology, CUHK Business School, Chinese University of Hong Kong, Shatin, Hong Kong, and School of Economics and Management, Tsinghua University, Beijing, China"],"affiliations":[{"raw_affiliation_string":"Department of Decisions, Operations, and Technology, CUHK Business School, Chinese University of Hong Kong, Shatin, Hong Kong, and School of Economics and Management, Tsinghua University, Beijing, China","institution_ids":["https://openalex.org/I177725633"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5055550532"],"corresponding_institution_ids":["https://openalex.org/I14243506"],"apc_list":null,"apc_paid":null,"fwci":5.6786,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.95590934,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"48","issue":"4","first_page":"1331","last_page":"1362"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.982699990272522,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12028","display_name":"Knowledge Management and Sharing","score":0.982699990272522,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.9824000000953674,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9388999938964844,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chat-room","display_name":"Chat room","score":0.578406810760498},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.5564647912979126},{"id":"https://openalex.org/keywords/group","display_name":"Group (periodic table)","score":0.5120440125465393},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.4520133435726166},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4203251600265503},{"id":"https://openalex.org/keywords/user-generated-content","display_name":"User-generated content","score":0.414045512676239},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.3962210416793823},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.39576414227485657},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.3191182613372803},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.28301501274108887},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.18898245692253113}],"concepts":[{"id":"https://openalex.org/C2777352073","wikidata":"https://www.wikidata.org/wiki/Q574577","display_name":"Chat room","level":3,"score":0.578406810760498},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.5564647912979126},{"id":"https://openalex.org/C2781311116","wikidata":"https://www.wikidata.org/wiki/Q83306","display_name":"Group (periodic table)","level":2,"score":0.5120440125465393},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.4520133435726166},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4203251600265503},{"id":"https://openalex.org/C101293273","wikidata":"https://www.wikidata.org/wiki/Q579716","display_name":"User-generated content","level":3,"score":0.414045512676239},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3962210416793823},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.39576414227485657},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3191182613372803},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.28301501274108887},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.18898245692253113},{"id":"https://openalex.org/C178790620","wikidata":"https://www.wikidata.org/wiki/Q11351","display_name":"Organic chemistry","level":1,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.25300/misq/2023/17481","is_oa":false,"landing_page_url":"https://doi.org/10.25300/misq/2023/17481","pdf_url":null,"source":{"id":"https://openalex.org/S57293258","display_name":"MIS Quarterly","issn_l":"0276-7783","issn":["0276-7783","2162-9730"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4327875293","host_organization_name":"MIS Quarterly","host_organization_lineage":["https://openalex.org/P4327875293"],"host_organization_lineage_names":["MIS Quarterly"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"MIS Quarterly","raw_type":"journal-article"},{"id":"pmh:oai:aisel.aisnet.org:misq-3931","is_oa":false,"landing_page_url":"https://aisel.aisnet.org/misq/vol48/iss4/8","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Management Information Systems Quarterly","raw_type":"text"},{"id":"pmh:oai:ira.lib.polyu.edu.hk:10397/112420","is_oa":false,"landing_page_url":"http://hdl.handle.net/10397/112420","pdf_url":null,"source":{"id":"https://openalex.org/S4306400205","display_name":"PolyU Institutional Research Archive (Hong Kong Polytechnic University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I14243506","host_organization_name":"Hong Kong Polytechnic University","host_organization_lineage":["https://openalex.org/I14243506"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal/Magazine Article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":74,"referenced_works":["https://openalex.org/W994797861","https://openalex.org/W1971440513","https://openalex.org/W1974760539","https://openalex.org/W1977982102","https://openalex.org/W1979257114","https://openalex.org/W1990928738","https://openalex.org/W1991234518","https://openalex.org/W2004793615","https://openalex.org/W2031955992","https://openalex.org/W2033424267","https://openalex.org/W2037284388","https://openalex.org/W2042003395","https://openalex.org/W2043827609","https://openalex.org/W2044636434","https://openalex.org/W2046689417","https://openalex.org/W2053775789","https://openalex.org/W2053974710","https://openalex.org/W2056473508","https://openalex.org/W2058939132","https://openalex.org/W2064675550","https://openalex.org/W2066924383","https://openalex.org/W2075292749","https://openalex.org/W2084319627","https://openalex.org/W2099526465","https://openalex.org/W2120586626","https://openalex.org/W2121013564","https://openalex.org/W2122027164","https://openalex.org/W2126977778","https://openalex.org/W2130085464","https://openalex.org/W2134795503","https://openalex.org/W2140488410","https://openalex.org/W2144175208","https://openalex.org/W2148756079","https://openalex.org/W2154480377","https://openalex.org/W2156355691","https://openalex.org/W2168726781","https://openalex.org/W2337699844","https://openalex.org/W2489235364","https://openalex.org/W2509070588","https://openalex.org/W2513205909","https://openalex.org/W2547348045","https://openalex.org/W2587051113","https://openalex.org/W2588576526","https://openalex.org/W2592568313","https://openalex.org/W2594793595","https://openalex.org/W2620014249","https://openalex.org/W2783899661","https://openalex.org/W2797060011","https://openalex.org/W2799798078","https://openalex.org/W2806569034","https://openalex.org/W2901435810","https://openalex.org/W2921935777","https://openalex.org/W2941601021","https://openalex.org/W2960876827","https://openalex.org/W3011461379","https://openalex.org/W3021636956","https://openalex.org/W3035009139","https://openalex.org/W3121315632","https://openalex.org/W3123974754","https://openalex.org/W3124562554","https://openalex.org/W3124786745","https://openalex.org/W3125510825","https://openalex.org/W3125774461","https://openalex.org/W3199086306","https://openalex.org/W4229742094","https://openalex.org/W4233052733","https://openalex.org/W4300107936","https://openalex.org/W4371779585","https://openalex.org/W4413427294","https://openalex.org/W6677263849","https://openalex.org/W6681661310","https://openalex.org/W6682820433","https://openalex.org/W6697594470","https://openalex.org/W6739901393"],"related_works":["https://openalex.org/W2748952813","https://openalex.org/W4391375266","https://openalex.org/W2184221808","https://openalex.org/W2740147593","https://openalex.org/W2547800031","https://openalex.org/W4247431094","https://openalex.org/W3200324093","https://openalex.org/W2352386950","https://openalex.org/W4230573045","https://openalex.org/W145111739"],"abstract_inverted_index":{"This":[0,138],"paper":[1],"investigates":[2],"the":[3,30,55,59,92,126],"role":[4],"of":[5,32,47,94,128,143,158],"self-disclosure":[6],"in":[7,45,66,134,148],"online":[8,149],"chat":[9],"groups":[10],"(OCGs),":[11],"which":[12],"serve":[13],"as":[14],"a":[15,72,113],"communication":[16],"channel":[17],"situated":[18],"between":[19,61,104],"public":[20],"platforms":[21],"and":[22,39,50,58,96,116,124,131,173],"private":[23],"live":[24],"chats.":[25],"Our":[26,155],"investigation":[27],"delves":[28],"into":[29],"effects":[31],"mutual":[33,62,83,105],"disclosures,":[34],"originating":[35],"from":[36,71,100],"other":[37],"members":[38],"focal":[40],"users,":[41],"on":[42,177],"user":[43,89],"engagement":[44,90],"terms":[46],"promptness,":[48],"positivity,":[49],"effort.":[51],"We":[52],"also":[53],"explore":[54],"disclosure":[56,159],"content":[57,67,101],"interplay":[60],"disclosures":[63,84],"regarding":[64],"consistency":[65,103],"intimacy.":[68],"Using":[69],"data":[70],"retailer":[73],"utilizing":[74],"OCGs":[75,172],"for":[76,164],"customer":[77,169],"service,":[78],"our":[79,121,141],"findings":[80],"reveal":[81],"that":[82],"are":[85,109],"positively":[86],"associated":[87],"with":[88],"through":[91,171],"mechanism":[93],"liking":[95],"uncover":[97],"multifaceted":[98],"influences":[99],"intimacy":[102],"disclosures.":[106],"The":[107],"results":[108],"further":[110],"verified":[111],"by":[112],"controlled":[114],"experiment":[115],"various":[117],"robustness":[118],"tests.":[119],"Moreover,":[120],"study":[122],"differentiates":[123],"discusses":[125],"roles":[127],"group":[129,150],"hosts":[130],"peer":[132],"users":[133],"facilitating":[135],"OCG":[136],"engagement.":[137,154],"research":[139],"broadens":[140],"understanding":[142],"how":[144],"self-related":[145],"information":[146],"exchange":[147],"conversations":[151],"promotes":[152],"meaningful":[153],"fine-grained":[156],"analysis":[157],"interactions":[160],"provides":[161],"clear":[162],"guidance":[163],"firms":[165],"to":[166],"strategically":[167],"manage":[168],"relationships":[170],"sheds":[174],"new":[175],"light":[176],"conversational":[178],"commerce.":[179]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":2}],"updated_date":"2026-04-05T17:49:38.594831","created_date":"2025-10-10T00:00:00"}
