{"id":"https://openalex.org/W4371779554","doi":"https://doi.org/10.25300/misq/2022/17265","title":"The Value of Centralized IT in Building Resilience During Crises: Evidence from U.S. Higher Education\u2019s Transition to Emergency Remote Teaching","display_name":"The Value of Centralized IT in Building Resilience During Crises: Evidence from U.S. Higher Education\u2019s Transition to Emergency Remote Teaching","publication_year":2023,"publication_date":"2023-03-01","ids":{"openalex":"https://openalex.org/W4371779554","doi":"https://doi.org/10.25300/misq/2022/17265"},"language":"en","primary_location":{"id":"doi:10.25300/misq/2022/17265","is_oa":false,"landing_page_url":"https://doi.org/10.25300/misq/2022/17265","pdf_url":null,"source":{"id":"https://openalex.org/S57293258","display_name":"MIS Quarterly","issn_l":"0276-7783","issn":["0276-7783","2162-9730"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4327875293","host_organization_name":"MIS Quarterly","host_organization_lineage":["https://openalex.org/P4327875293"],"host_organization_lineage_names":["MIS Quarterly"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"MIS Quarterly","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100625766","display_name":"Jiyong Park","orcid":"https://orcid.org/0000-0003-4444-7261"},"institutions":[{"id":"https://openalex.org/I169335092","display_name":"University of North Carolina at Greensboro","ror":"https://ror.org/04fnxsj42","country_code":"US","type":"education","lineage":["https://openalex.org/I169335092"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Jiyong Park","raw_affiliation_strings":["Bryan School of Business and Economics, University of North Carolina at Greensboro Greensboro, NC, U.S.A"],"affiliations":[{"raw_affiliation_string":"Bryan School of Business and Economics, University of North Carolina at Greensboro Greensboro, NC, U.S.A","institution_ids":["https://openalex.org/I169335092"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5031095580","display_name":"Yoonseock Son","orcid":"https://orcid.org/0000-0002-4758-5611"},"institutions":[{"id":"https://openalex.org/I107639228","display_name":"University of Notre Dame","ror":"https://ror.org/00mkhxb43","country_code":"US","type":"education","lineage":["https://openalex.org/I107639228"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yoonseock Son","raw_affiliation_strings":["Mendoza College of Business, University of Notre Dame Notre Dame, IN, U.S.A"],"affiliations":[{"raw_affiliation_string":"Mendoza College of Business, University of Notre Dame Notre Dame, IN, U.S.A","institution_ids":["https://openalex.org/I107639228"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5062180929","display_name":"Corey M. Angst","orcid":"https://orcid.org/0000-0002-2021-9443"},"institutions":[{"id":"https://openalex.org/I107639228","display_name":"University of Notre Dame","ror":"https://ror.org/00mkhxb43","country_code":"US","type":"education","lineage":["https://openalex.org/I107639228"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Corey M. Angst","raw_affiliation_strings":["Mendoza College of Business, University of Notre Dame Notre Dame, IN, U.S.A"],"affiliations":[{"raw_affiliation_string":"Mendoza College of Business, University of Notre Dame Notre Dame, IN, U.S.A","institution_ids":["https://openalex.org/I107639228"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5100625766"],"corresponding_institution_ids":["https://openalex.org/I169335092"],"apc_list":null,"apc_paid":null,"fwci":11.3084,"has_fulltext":false,"cited_by_count":42,"citation_normalized_percentile":{"value":0.98242712,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":90,"max":100},"biblio":{"volume":"47","issue":"1","first_page":"451","last_page":"482"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11864","display_name":"Supply Chain Resilience and Risk Management","score":0.9186000227928162,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11864","display_name":"Supply Chain Resilience and Risk Management","score":0.9186000227928162,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/higher-education","display_name":"Higher education","score":0.6540896892547607},{"id":"https://openalex.org/keywords/corporate-governance","display_name":"Corporate governance","score":0.6042363047599792},{"id":"https://openalex.org/keywords/resilience","display_name":"Resilience (materials science)","score":0.5550186038017273},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.5222768783569336},{"id":"https://openalex.org/keywords/psychological-resilience","display_name":"Psychological resilience","score":0.5041342973709106},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.498366117477417},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4685092270374298},{"id":"https://openalex.org/keywords/investment","display_name":"Investment (military)","score":0.4178480803966522},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.28902432322502136},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.2714061141014099},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.21583572030067444},{"id":"https://openalex.org/keywords/economic-growth","display_name":"Economic growth","score":0.21474817395210266},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.1888350248336792},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.11664345860481262}],"concepts":[{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.6540896892547607},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.6042363047599792},{"id":"https://openalex.org/C2779585090","wikidata":"https://www.wikidata.org/wiki/Q3457762","display_name":"Resilience (materials science)","level":2,"score":0.5550186038017273},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.5222768783569336},{"id":"https://openalex.org/C137176749","wikidata":"https://www.wikidata.org/wiki/Q4105337","display_name":"Psychological resilience","level":2,"score":0.5041342973709106},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.498366117477417},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4685092270374298},{"id":"https://openalex.org/C27548731","wikidata":"https://www.wikidata.org/wiki/Q88272","display_name":"Investment (military)","level":3,"score":0.4178480803966522},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.28902432322502136},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2714061141014099},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.21583572030067444},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.21474817395210266},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.1888350248336792},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.11664345860481262},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.0},{"id":"https://openalex.org/C97355855","wikidata":"https://www.wikidata.org/wiki/Q11473","display_name":"Thermodynamics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.25300/misq/2022/17265","is_oa":false,"landing_page_url":"https://doi.org/10.25300/misq/2022/17265","pdf_url":null,"source":{"id":"https://openalex.org/S57293258","display_name":"MIS Quarterly","issn_l":"0276-7783","issn":["0276-7783","2162-9730"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4327875293","host_organization_name":"MIS Quarterly","host_organization_lineage":["https://openalex.org/P4327875293"],"host_organization_lineage_names":["MIS Quarterly"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"MIS Quarterly","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.7599999904632568,"display_name":"Climate action","id":"https://metadata.un.org/sdg/13"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":62,"referenced_works":["https://openalex.org/W376987875","https://openalex.org/W1491477619","https://openalex.org/W1539089137","https://openalex.org/W1671232897","https://openalex.org/W1671359720","https://openalex.org/W1859895896","https://openalex.org/W1906951560","https://openalex.org/W2054940245","https://openalex.org/W2059712865","https://openalex.org/W2122738629","https://openalex.org/W2123678741","https://openalex.org/W2127281374","https://openalex.org/W2128843269","https://openalex.org/W2146858779","https://openalex.org/W2147270415","https://openalex.org/W2149163211","https://openalex.org/W2150291618","https://openalex.org/W2158603493","https://openalex.org/W2158951848","https://openalex.org/W2169855821","https://openalex.org/W2171656257","https://openalex.org/W2210681057","https://openalex.org/W2285391511","https://openalex.org/W2560808744","https://openalex.org/W2586115557","https://openalex.org/W2586517939","https://openalex.org/W2624998339","https://openalex.org/W2766498021","https://openalex.org/W2795369694","https://openalex.org/W2810262932","https://openalex.org/W2901809209","https://openalex.org/W3015901506","https://openalex.org/W3017203823","https://openalex.org/W3021084400","https://openalex.org/W3023819714","https://openalex.org/W3031179985","https://openalex.org/W3036225123","https://openalex.org/W3045924774","https://openalex.org/W3049449064","https://openalex.org/W3082384720","https://openalex.org/W3094005470","https://openalex.org/W3105690404","https://openalex.org/W3123226844","https://openalex.org/W3123589737","https://openalex.org/W3125057276","https://openalex.org/W3126057479","https://openalex.org/W3127071514","https://openalex.org/W3142833527","https://openalex.org/W3191424574","https://openalex.org/W3202326288","https://openalex.org/W3205135778","https://openalex.org/W4205853270","https://openalex.org/W4226246308","https://openalex.org/W4238485280","https://openalex.org/W4251790483","https://openalex.org/W4252916646","https://openalex.org/W4371779571","https://openalex.org/W4371779583","https://openalex.org/W4371779601","https://openalex.org/W4413428343","https://openalex.org/W6680623267","https://openalex.org/W6999023443"],"related_works":["https://openalex.org/W2617513755","https://openalex.org/W2376072061","https://openalex.org/W409584353","https://openalex.org/W2884584982","https://openalex.org/W1550308580","https://openalex.org/W1548924100","https://openalex.org/W2485974778","https://openalex.org/W4301337664","https://openalex.org/W1605519360","https://openalex.org/W2488331868"],"abstract_inverted_index":{"The":[0],"COVID-19":[1],"pandemic":[2,131],"forced":[3],"organizations,":[4],"including":[5],"higher":[6,21,41,115,180],"education":[7,22,42,116,181],"institutions,":[8],"to":[9,30,93,129],"rapidly":[10],"adjust":[11],"their":[12,26],"operations.":[13,102],"In":[14],"the":[15,18,45,54,58,90,130,168,188,204,208],"face":[16],"of":[17,48,61,134,178,190,200,207],"pandemic,":[19],"most":[20],"institutions":[23,43,117],"shut":[24],"down":[25],"campuses":[27],"and":[28,98,109,150,153,163,203],"transitioned":[29],"emergency":[31,95],"remote":[32],"teaching":[33],"mode.":[34],"This":[35],"study":[36],"examines":[37],"digital":[38,216],"resilience":[39,217],"in":[40,132,160],"through":[44],"conceptual":[46],"lens":[47],"disaster":[49],"response":[50],"management,":[51],"by":[52,57,88,174],"assessing":[53],"role":[55,159,206],"played":[56,156],"centralized":[59,69,123,142,191],"governance":[60,193],"information":[62],"technology":[63],"(IT)":[64],"investments.":[65],"We":[66,210],"posit":[67],"that":[68,122,141,187],"IT":[70,106,124,143,192],"helps":[71],"organizations":[72,126],"maintain":[73],"customer":[74],"satisfaction":[75,83],"with":[76,84,176],"services":[77],"during":[78,86,167],"a":[79,157],"crisis":[80],"(e.g.,":[81],"student":[82,136,165],"classes":[85],"COVID-19)":[87],"facilitating":[89,147],"organization-wide":[91],"transition":[92],"an":[94],"operational":[96],"mode":[97],"supporting":[99],"its":[100],"service":[101],"Consolidating":[103],"data":[104],"on":[105],"investment,":[107],"governance,":[108],"course":[110],"evaluations":[111],"from":[112,118],"463":[113],"U.S.":[114,179],"2017-2020,":[119],"we":[120,139],"show":[121],"helped":[125],"adapt":[127],"better":[128],"terms":[133],"maintaining":[135],"satisfaction.":[137],"Moreover,":[138],"found":[140],"investments":[144],"geared":[145],"toward":[146,215],"organizational":[148,197],"coordination":[149],"providing":[151],"instructional":[152],"technical":[154],"support":[155],"pivotal":[158],"enabling":[161],"ERT":[162],"improving":[164],"ratings":[166],"crisis.":[169],"These":[170],"results":[171],"are":[172],"corroborated":[173],"interviews":[175],"CIOs":[177],"institutions.":[182],"Additional":[183],"analyses":[184],"also":[185,211],"suggest":[186],"effectiveness":[189],"is":[194],"contingent":[195],"upon":[196],"size,":[198],"dissimilarity":[199],"local":[201],"units,":[202],"strategic":[205],"CIO.":[209],"discuss":[212],"theoretical":[213],"extensions":[214],"as":[218,220],"well":[219],"practical":[221],"implications.":[222]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":19},{"year":2024,"cited_by_count":11},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":1}],"updated_date":"2026-04-16T08:26:57.006410","created_date":"2025-10-10T00:00:00"}
