{"id":"https://openalex.org/W4371779572","doi":"https://doi.org/10.25300/misq/2022/16163","title":"Responding to Online Reviews in Competitive Markets: A Controlled Diffusion Approach","display_name":"Responding to Online Reviews in Competitive Markets: A Controlled Diffusion Approach","publication_year":2023,"publication_date":"2023-03-01","ids":{"openalex":"https://openalex.org/W4371779572","doi":"https://doi.org/10.25300/misq/2022/16163"},"language":"en","primary_location":{"id":"doi:10.25300/misq/2022/16163","is_oa":false,"landing_page_url":"https://doi.org/10.25300/misq/2022/16163","pdf_url":null,"source":{"id":"https://openalex.org/S57293258","display_name":"MIS Quarterly","issn_l":"0276-7783","issn":["0276-7783","2162-9730"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4327875293","host_organization_name":"MIS Quarterly","host_organization_lineage":["https://openalex.org/P4327875293"],"host_organization_lineage_names":["MIS Quarterly"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"MIS Quarterly","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5052738825","display_name":"Mingwen Yang","orcid":"https://orcid.org/0000-0002-4620-6149"},"institutions":[{"id":"https://openalex.org/I201448701","display_name":"University of Washington","ror":"https://ror.org/00cvxb145","country_code":"US","type":"education","lineage":["https://openalex.org/I201448701"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Mingwen Yang","raw_affiliation_strings":["Michael G. Foster School of Business, University of Washington Seattle, WA U.S.A"],"affiliations":[{"raw_affiliation_string":"Michael G. Foster School of Business, University of Washington Seattle, WA U.S.A","institution_ids":["https://openalex.org/I201448701"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5038347162","display_name":"Zhiqiang Zheng","orcid":"https://orcid.org/0000-0001-8483-8713"},"institutions":[{"id":"https://openalex.org/I162577319","display_name":"The University of Texas at Dallas","ror":"https://ror.org/049emcs32","country_code":"US","type":"education","lineage":["https://openalex.org/I162577319"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Zhiqiang (Eric) Zheng","raw_affiliation_strings":["Naveen Jindal School of Management, University of Texas at Dallas Richardson, TX, U.S.A"],"affiliations":[{"raw_affiliation_string":"Naveen Jindal School of Management, University of Texas at Dallas Richardson, TX, U.S.A","institution_ids":["https://openalex.org/I162577319"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5022731555","display_name":"Vijay Mookerjee","orcid":"https://orcid.org/0000-0001-5583-3585"},"institutions":[{"id":"https://openalex.org/I162577319","display_name":"The University of Texas at Dallas","ror":"https://ror.org/049emcs32","country_code":"US","type":"education","lineage":["https://openalex.org/I162577319"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Vijay Mookerjee","raw_affiliation_strings":["Naveen Jindal School of Management, University of Texas at Dallas Richardson, TX, U.S.A"],"affiliations":[{"raw_affiliation_string":"Naveen Jindal School of Management, University of Texas at Dallas Richardson, TX, U.S.A","institution_ids":["https://openalex.org/I162577319"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5032830598","display_name":"Hongyu Chen","orcid":"https://orcid.org/0000-0003-2577-6377"},"institutions":[{"id":"https://openalex.org/I59897056","display_name":"California State University, Long Beach","ror":"https://ror.org/0080fxk18","country_code":"US","type":"education","lineage":["https://openalex.org/I59897056"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Hongyu Chen","raw_affiliation_strings":["College of Business, California State University at Long Beach Long Beach, CA, U.S.A"],"affiliations":[{"raw_affiliation_string":"College of Business, California State University at Long Beach Long Beach, CA, U.S.A","institution_ids":["https://openalex.org/I59897056"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5052738825"],"corresponding_institution_ids":["https://openalex.org/I201448701"],"apc_list":null,"apc_paid":null,"fwci":0.8273,"has_fulltext":false,"cited_by_count":5,"citation_normalized_percentile":{"value":0.69164053,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":99},"biblio":{"volume":"47","issue":"1","first_page":"161","last_page":"194"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10064","display_name":"Complex Network Analysis Techniques","score":0.9941999912261963,"subfield":{"id":"https://openalex.org/subfields/3109","display_name":"Statistical and Nonlinear Physics"},"field":{"id":"https://openalex.org/fields/31","display_name":"Physics and Astronomy"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10064","display_name":"Complex Network Analysis Techniques","score":0.9941999912261963,"subfield":{"id":"https://openalex.org/subfields/3109","display_name":"Statistical and Nonlinear Physics"},"field":{"id":"https://openalex.org/fields/31","display_name":"Physics and Astronomy"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12659","display_name":"Innovation Diffusion and Forecasting","score":0.9927999973297119,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.989799976348877,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.5933409929275513},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5777671337127686},{"id":"https://openalex.org/keywords/profit","display_name":"Profit (economics)","score":0.5390673279762268},{"id":"https://openalex.org/keywords/competition","display_name":"Competition (biology)","score":0.4810619354248047},{"id":"https://openalex.org/keywords/profit-margin","display_name":"Profit margin","score":0.47295328974723816},{"id":"https://openalex.org/keywords/incentive","display_name":"Incentive","score":0.4267211854457855},{"id":"https://openalex.org/keywords/industrial-organization","display_name":"Industrial organization","score":0.41281795501708984},{"id":"https://openalex.org/keywords/microeconomics","display_name":"Microeconomics","score":0.3300938010215759},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.310737669467926}],"concepts":[{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5933409929275513},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5777671337127686},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.5390673279762268},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.4810619354248047},{"id":"https://openalex.org/C189560676","wikidata":"https://www.wikidata.org/wiki/Q1187906","display_name":"Profit margin","level":2,"score":0.47295328974723816},{"id":"https://openalex.org/C29122968","wikidata":"https://www.wikidata.org/wiki/Q1414816","display_name":"Incentive","level":2,"score":0.4267211854457855},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.41281795501708984},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.3300938010215759},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.310737669467926},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.25300/misq/2022/16163","is_oa":false,"landing_page_url":"https://doi.org/10.25300/misq/2022/16163","pdf_url":null,"source":{"id":"https://openalex.org/S57293258","display_name":"MIS Quarterly","issn_l":"0276-7783","issn":["0276-7783","2162-9730"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4327875293","host_organization_name":"MIS Quarterly","host_organization_lineage":["https://openalex.org/P4327875293"],"host_organization_lineage_names":["MIS Quarterly"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"MIS Quarterly","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":40,"referenced_works":["https://openalex.org/W1976876708","https://openalex.org/W1979575715","https://openalex.org/W2006003646","https://openalex.org/W2119233164","https://openalex.org/W2121252294","https://openalex.org/W2122027164","https://openalex.org/W2132289179","https://openalex.org/W2152927013","https://openalex.org/W2155968480","https://openalex.org/W2513205909","https://openalex.org/W2516754520","https://openalex.org/W2921935777","https://openalex.org/W2941259227","https://openalex.org/W3021444882","https://openalex.org/W3024252919","https://openalex.org/W3090990135","https://openalex.org/W3121845706","https://openalex.org/W3122267940","https://openalex.org/W3122952517","https://openalex.org/W3123195011","https://openalex.org/W3123252799","https://openalex.org/W3123313807","https://openalex.org/W3124648860","https://openalex.org/W3125774461","https://openalex.org/W3125811785","https://openalex.org/W3125835447","https://openalex.org/W3125893092","https://openalex.org/W3125993287","https://openalex.org/W3134654916","https://openalex.org/W3160773839","https://openalex.org/W3196920585","https://openalex.org/W4229742094","https://openalex.org/W4242286335","https://openalex.org/W4285418595","https://openalex.org/W4292811746","https://openalex.org/W6617198162","https://openalex.org/W6634382719","https://openalex.org/W6697016053","https://openalex.org/W6703234160","https://openalex.org/W6789655364"],"related_works":["https://openalex.org/W2367468089","https://openalex.org/W2358591856","https://openalex.org/W2098133976","https://openalex.org/W2347416728","https://openalex.org/W2468219149","https://openalex.org/W2974100988","https://openalex.org/W2215702767","https://openalex.org/W4388137405","https://openalex.org/W1986097177","https://openalex.org/W3023463639"],"abstract_inverted_index":{"We":[0,54,138,157,242],"study":[1,191,220],"how":[2,32,43,195],"firms":[3,33,193],"respond":[4],"to":[5,60,76,101,114,117,136,180,203,213,219,224,246,264,278,309],"online":[6,23],"customer":[7,93],"reviews":[8],"in":[9,164],"a":[10,56,69,84,98,126,232,235,238,256,266,272],"competitive":[11,273],"market":[12,167],"where":[13],"they":[14],"jostle":[15],"with":[16],"one":[17],"another":[18],"for":[19,217,250],"sales":[20,48,65,107,291],"based":[21],"on":[22,31,144,175,194],"ratings.":[24,137],"The":[25],"focus":[26],"of":[27,51,64,71,86,125,231,286,295,303],"this":[28,181],"paper":[29],"is":[30,128],"can":[34],"optimally":[35],"manage":[36,102,118,204],"their":[37,162,171,201],"ratings":[38,45,67,103,119,188,205],"through":[39],"management":[40],"response":[41,73,111,240,318],"and":[42,49,66,92,104,108,154,169,197,206,229,288,292],"review":[44,226],"affect":[46,283,316],"the":[47,62,72,122,165,176,225,284,290,293,301,304,317],"profits":[50,230,294],"competing":[52,296],"firms.":[53],"develop":[55],"controlled":[57],"diffusion":[58],"process":[59],"model":[61,82,141,305],"coevolution":[63],"as":[68,89],"function":[70],"strategy":[74],"chosen":[75],"maximize":[77],"profit":[78,90,123],"over":[79],"time.":[80],"Our":[81,190,209],"considers":[83],"variety":[85],"factors,":[87],"such":[88],"margin":[91,124],"rating":[94,168,178],"sensitivity,":[95],"that":[96,147,159,170,255,275,282,314],"influence":[97],"firm\u2019s":[99],"effort":[100,112],"subsequently":[105],"its":[106],"profits.":[109],"More":[110],"needs":[113],"be":[115],"exerted":[116],"when":[120],"either":[121],"tour":[127,155,233,258],"very":[129,134],"high":[130],"or":[131],"customers":[132],"are":[133],"sensitive":[135],"estimate":[139],"our":[140],"using":[142],"data":[143],"Ctrip\u2019s":[145],"tours":[146],"include":[148],"each":[149],"tour\u2019s":[150,177],"sales,":[151,228],"reviews,":[152],"prices,":[153],"features.":[156],"find":[158],"consumers":[160],"anchor":[161],"beliefs":[163],"mean":[166],"purchase":[172],"decisions":[173],"depend":[174],"relative":[179],"anchor.":[182],"Thus,":[183],"relative,":[184],"rather":[185],"than":[186],"absolute,":[187],"matter.":[189],"informs":[192],"competition":[196,287],"other":[198],"primitives":[199],"impact":[200],"efforts":[202],"hence":[207,289],"profit.":[208,268],"methodology":[210],"allowed":[211,276],"us":[212,277],"conduct":[214],"\u201cwhat-if\u201d":[215],"analyses,":[216],"example,":[218],"what":[221],"would":[222],"happen":[223],"ratings,":[227],"if":[234,261],"firm":[236],"adopted":[237],"different":[239],"strategy.":[241,319],"were":[243],"also":[244],"able":[245],"provide":[247],"turnaround":[248],"strategies":[249],"struggling":[251],"tours,":[252],"i.e.,":[253],"factors":[254],"loss-making":[257],"should":[259],"change":[260],"it":[262,308],"wishes":[263],"make":[265],"positive":[267],"Ultimately,":[269],"we":[270,299],"conducted":[271],"analysis":[274],"modify":[279],"certain":[280],"parameters":[281],"intensity":[285],"tours.":[297],"Finally,":[298],"demonstrate":[300],"flexibility":[302],"by":[306],"extending":[307],"incorporate":[310],"multiple":[311],"state":[312],"variables":[313],"might":[315]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2}],"updated_date":"2026-03-24T08:02:53.985720","created_date":"2025-10-10T00:00:00"}
