{"id":"https://openalex.org/W2966014443","doi":"https://doi.org/10.24963/ijcai.2019/952","title":"CRSRL: Customer Routing System Using Reinforcement Learning","display_name":"CRSRL: Customer Routing System Using Reinforcement Learning","publication_year":2019,"publication_date":"2019-07-28","ids":{"openalex":"https://openalex.org/W2966014443","doi":"https://doi.org/10.24963/ijcai.2019/952","mag":"2966014443"},"language":"en","primary_location":{"id":"doi:10.24963/ijcai.2019/952","is_oa":true,"landing_page_url":"https://doi.org/10.24963/ijcai.2019/952","pdf_url":"https://www.ijcai.org/proceedings/2019/0952.pdf","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Twenty-Eighth International Joint Conference on Artificial Intelligence","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.ijcai.org/proceedings/2019/0952.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5035825042","display_name":"Chong Long","orcid":null},"institutions":[{"id":"https://openalex.org/I4210090985","display_name":"Zhejiang Financial College","ror":"https://ror.org/00deghz86","country_code":"CN","type":"education","lineage":["https://openalex.org/I4210090985"]}],"countries":["CN"],"is_corresponding":true,"raw_author_name":"Chong Long","raw_affiliation_strings":["Ant Financial Services Group, Z Space No. 556 Xixi Road Hangzhou, 310099, Zhejiang, China"],"affiliations":[{"raw_affiliation_string":"Ant Financial Services Group, Z Space No. 556 Xixi Road Hangzhou, 310099, Zhejiang, China","institution_ids":["https://openalex.org/I4210090985"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101891709","display_name":"Zining Liu","orcid":"https://orcid.org/0000-0003-2846-0300"},"institutions":[{"id":"https://openalex.org/I154099455","display_name":"Shandong University","ror":"https://ror.org/0207yh398","country_code":"CN","type":"education","lineage":["https://openalex.org/I154099455"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zining Liu","raw_affiliation_strings":["School of Software, Shandong University, Jinan 250101, Shandong, China"],"affiliations":[{"raw_affiliation_string":"School of Software, Shandong University, Jinan 250101, Shandong, China","institution_ids":["https://openalex.org/I154099455"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103166668","display_name":"Xiaolu Lu","orcid":"https://orcid.org/0000-0002-2092-5460"},"institutions":[{"id":"https://openalex.org/I82951845","display_name":"RMIT University","ror":"https://ror.org/04ttjf776","country_code":"AU","type":"education","lineage":["https://openalex.org/I82951845"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Xiaolu Lu","raw_affiliation_strings":["RMIT University, GPO Box 2476, Melbourne VIC 3001, Australia"],"affiliations":[{"raw_affiliation_string":"RMIT University, GPO Box 2476, Melbourne VIC 3001, Australia","institution_ids":["https://openalex.org/I82951845"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5007236824","display_name":"Zehong Hu","orcid":"https://orcid.org/0000-0001-9498-161X"},"institutions":[{"id":"https://openalex.org/I45928872","display_name":"Alibaba Group (China)","ror":"https://ror.org/00k642b80","country_code":"CN","type":"company","lineage":["https://openalex.org/I45928872"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Zehong Hu","raw_affiliation_strings":["Alibaba Group, 969 West Wen Yi Road, Hangzhou 311121, Zhejiang, China"],"affiliations":[{"raw_affiliation_string":"Alibaba Group, 969 West Wen Yi Road, Hangzhou 311121, Zhejiang, China","institution_ids":["https://openalex.org/I45928872"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5100659331","display_name":"Yafang Wang","orcid":null},"institutions":[{"id":"https://openalex.org/I4210090985","display_name":"Zhejiang Financial College","ror":"https://ror.org/00deghz86","country_code":"CN","type":"education","lineage":["https://openalex.org/I4210090985"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Yafang Wang","raw_affiliation_strings":["Ant Financial Services Group, Z Space No. 556 Xixi Road Hangzhou, 310099, Zhejiang, China"],"affiliations":[{"raw_affiliation_string":"Ant Financial Services Group, Z Space No. 556 Xixi Road Hangzhou, 310099, Zhejiang, China","institution_ids":["https://openalex.org/I4210090985"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5035825042"],"corresponding_institution_ids":["https://openalex.org/I4210090985"],"apc_list":null,"apc_paid":null,"fwci":0.1443,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.57662891,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"6548","last_page":"6550"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10462","display_name":"Reinforcement Learning in Robotics","score":0.9878000020980835,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10462","display_name":"Reinforcement Learning in Robotics","score":0.9878000020980835,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10742","display_name":"Peer-to-Peer Network Technologies","score":0.9772999882698059,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11942","display_name":"Transportation and Mobility Innovations","score":0.9524000287055969,"subfield":{"id":"https://openalex.org/subfields/2203","display_name":"Automotive Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/reinforcement-learning","display_name":"Reinforcement learning","score":0.9150664806365967},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7943164110183716},{"id":"https://openalex.org/keywords/variety","display_name":"Variety (cybernetics)","score":0.7461371421813965},{"id":"https://openalex.org/keywords/routing","display_name":"Routing (electronic design automation)","score":0.6799485683441162},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5391902923583984},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5007634162902832},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4426659047603607},{"id":"https://openalex.org/keywords/operations-research","display_name":"Operations research","score":0.3811977505683899},{"id":"https://openalex.org/keywords/distributed-computing","display_name":"Distributed computing","score":0.3346066474914551},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.28186267614364624},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.16890966892242432},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.09569311141967773}],"concepts":[{"id":"https://openalex.org/C97541855","wikidata":"https://www.wikidata.org/wiki/Q830687","display_name":"Reinforcement learning","level":2,"score":0.9150664806365967},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7943164110183716},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.7461371421813965},{"id":"https://openalex.org/C74172769","wikidata":"https://www.wikidata.org/wiki/Q1446839","display_name":"Routing (electronic design automation)","level":2,"score":0.6799485683441162},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5391902923583984},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5007634162902832},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4426659047603607},{"id":"https://openalex.org/C42475967","wikidata":"https://www.wikidata.org/wiki/Q194292","display_name":"Operations research","level":1,"score":0.3811977505683899},{"id":"https://openalex.org/C120314980","wikidata":"https://www.wikidata.org/wiki/Q180634","display_name":"Distributed computing","level":1,"score":0.3346066474914551},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.28186267614364624},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.16890966892242432},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.09569311141967773},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.24963/ijcai.2019/952","is_oa":true,"landing_page_url":"https://doi.org/10.24963/ijcai.2019/952","pdf_url":"https://www.ijcai.org/proceedings/2019/0952.pdf","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Twenty-Eighth International Joint Conference on Artificial Intelligence","raw_type":"proceedings-article"},{"id":"pmh:oai:figshare.com:article/27588675","is_oa":true,"landing_page_url":"https://figshare.com/articles/conference_contribution/CRSRL_Customer_routing_system_using_reinforcement_learning/27588675","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text"}],"best_oa_location":{"id":"doi:10.24963/ijcai.2019/952","is_oa":true,"landing_page_url":"https://doi.org/10.24963/ijcai.2019/952","pdf_url":"https://www.ijcai.org/proceedings/2019/0952.pdf","source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the Twenty-Eighth International Joint Conference on Artificial Intelligence","raw_type":"proceedings-article"},"sustainable_development_goals":[{"score":0.5,"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2966014443.pdf","grobid_xml":"https://content.openalex.org/works/W2966014443.grobid-xml"},"referenced_works_count":10,"referenced_works":["https://openalex.org/W41554520","https://openalex.org/W2121863487","https://openalex.org/W2145339207","https://openalex.org/W2155968351","https://openalex.org/W2173564293","https://openalex.org/W2201581102","https://openalex.org/W2746553466","https://openalex.org/W2951799221","https://openalex.org/W6721743441","https://openalex.org/W6864014924"],"related_works":["https://openalex.org/W2032233321","https://openalex.org/W3121970507","https://openalex.org/W2110028391","https://openalex.org/W54497855","https://openalex.org/W217960748","https://openalex.org/W4306904969","https://openalex.org/W3125814499","https://openalex.org/W2090827041","https://openalex.org/W2094012830","https://openalex.org/W187246281"],"abstract_inverted_index":{"Allocating":[0],"resources":[1,24],"to":[2,17,50,63],"customers":[3],"in":[4,75],"the":[5,35,77,81],"customer":[6,36],"service":[7],"is":[8,28,61,84],"a":[9,41,59,93],"difficult":[10],"problem,":[11,38],"because":[12],"designing":[13],"an":[14,19],"optimal":[15,20,82],"strategy":[16,83],"achieve":[18],"trade-off":[21],"between":[22],"available":[23],"and":[25,39,65,74],"customers'":[26],"satisfaction":[27],"non-trivial.":[29],"In":[30],"this":[31,52],"paper,":[32],"we":[33],"formalize":[34],"routing":[37],"propose":[40],"novel":[42],"framework":[43],"based":[44,101],"on":[45,102],"deep":[46],"reinforcement":[47],"learning":[48],"(RL)":[49],"address":[51],"problem.":[53],"To":[54],"make":[55],"it":[56],"more":[57],"practical,":[58],"demo":[60,88],"provided":[62],"show":[64],"compare":[66],"different":[67],"models,":[68],"which":[69],"visualizes":[70],"all":[71],"decision":[72],"process,":[73],"particular,":[76],"system":[78,89],"shows":[79],"how":[80],"reached.":[85],"Besides,":[86],"our":[87],"also":[90],"ships":[91],"with":[92],"variety":[94],"of":[95],"models":[96],"that":[97],"users":[98],"can":[99],"choose":[100],"their":[103],"needs.":[104]},"counts_by_year":[{"year":2020,"cited_by_count":1}],"updated_date":"2026-04-04T16:13:02.066488","created_date":"2025-10-10T00:00:00"}