{"id":"https://openalex.org/W2802435864","doi":"https://doi.org/10.23919/icitst.2017.8356453","title":"Role of transformational leadership on e-govemment switching: Multi-channel and digital divide","display_name":"Role of transformational leadership on e-govemment switching: Multi-channel and digital divide","publication_year":2017,"publication_date":"2017-12-01","ids":{"openalex":"https://openalex.org/W2802435864","doi":"https://doi.org/10.23919/icitst.2017.8356453","mag":"2802435864"},"language":"en","primary_location":{"id":"doi:10.23919/icitst.2017.8356453","is_oa":false,"landing_page_url":"https://doi.org/10.23919/icitst.2017.8356453","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2017 12th International Conference for Internet Technology and Secured Transactions (ICITST)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5001583692","display_name":"Khurram Mahmood","orcid":null},"institutions":[{"id":"https://openalex.org/I59225215","display_name":"Bahria University","ror":"https://ror.org/02v8d7770","country_code":"PK","type":"education","lineage":["https://openalex.org/I59225215"]}],"countries":["PK"],"is_corresponding":true,"raw_author_name":"Khurram Mahmood","raw_affiliation_strings":["Department of Software Engineering, Bahria University, Islamabad, Pakistan"],"affiliations":[{"raw_affiliation_string":"Department of Software Engineering, Bahria University, Islamabad, Pakistan","institution_ids":["https://openalex.org/I59225215"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074642663","display_name":"Zainab Nayyar","orcid":null},"institutions":[{"id":"https://openalex.org/I59225215","display_name":"Bahria University","ror":"https://ror.org/02v8d7770","country_code":"PK","type":"education","lineage":["https://openalex.org/I59225215"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Zainab Nayyar","raw_affiliation_strings":["Department of Software Engineering, Bahria University, Islamabad, Pakistan"],"affiliations":[{"raw_affiliation_string":"Department of Software Engineering, Bahria University, Islamabad, Pakistan","institution_ids":["https://openalex.org/I59225215"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5060367830","display_name":"Hafiz Mushtaq","orcid":null},"institutions":[{"id":"https://openalex.org/I59225215","display_name":"Bahria University","ror":"https://ror.org/02v8d7770","country_code":"PK","type":"education","lineage":["https://openalex.org/I59225215"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Hafiz Mushtaq","raw_affiliation_strings":["Department of Software Engineering, Bahria University, Islamabad, Pakistan"],"affiliations":[{"raw_affiliation_string":"Department of Software Engineering, Bahria University, Islamabad, Pakistan","institution_ids":["https://openalex.org/I59225215"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5001583692"],"corresponding_institution_ids":["https://openalex.org/I59225215"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.35157647,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"475","last_page":"478"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10953","display_name":"E-Government and Public Services","score":0.9969000220298767,"subfield":{"id":"https://openalex.org/subfields/3320","display_name":"Political Science and International Relations"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11499","display_name":"ICT Impact and Policies","score":0.9437000155448914,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11479","display_name":"Smart Cities and Technologies","score":0.9271000027656555,"subfield":{"id":"https://openalex.org/subfields/2214","display_name":"Media Technology"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/transformational-leadership","display_name":"Transformational leadership","score":0.7076932191848755},{"id":"https://openalex.org/keywords/transparency","display_name":"Transparency (behavior)","score":0.564218282699585},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5530142784118652},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5322719812393188},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.4521031081676483},{"id":"https://openalex.org/keywords/public-relations","display_name":"Public relations","score":0.37775206565856934},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.34832534193992615},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.33451682329177856},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.29031866788864136},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.2522827386856079},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.1591080129146576}],"concepts":[{"id":"https://openalex.org/C38775462","wikidata":"https://www.wikidata.org/wiki/Q1569376","display_name":"Transformational leadership","level":2,"score":0.7076932191848755},{"id":"https://openalex.org/C2780233690","wikidata":"https://www.wikidata.org/wiki/Q535347","display_name":"Transparency (behavior)","level":2,"score":0.564218282699585},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5530142784118652},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5322719812393188},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4521031081676483},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.37775206565856934},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.34832534193992615},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33451682329177856},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.29031866788864136},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.2522827386856079},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1591080129146576},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.23919/icitst.2017.8356453","is_oa":false,"landing_page_url":"https://doi.org/10.23919/icitst.2017.8356453","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2017 12th International Conference for Internet Technology and Secured Transactions (ICITST)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, Justice and strong institutions","id":"https://metadata.un.org/sdg/16","score":0.4300000071525574}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":12,"referenced_works":["https://openalex.org/W1978075398","https://openalex.org/W2000023714","https://openalex.org/W2004589045","https://openalex.org/W2042069313","https://openalex.org/W2063743485","https://openalex.org/W2113921894","https://openalex.org/W2124049460","https://openalex.org/W2410964111","https://openalex.org/W2513389533","https://openalex.org/W2513686980","https://openalex.org/W2521527610","https://openalex.org/W6676771755"],"related_works":["https://openalex.org/W2164219312","https://openalex.org/W2981038504","https://openalex.org/W2952333978","https://openalex.org/W2201615437","https://openalex.org/W2955928055","https://openalex.org/W2390457653","https://openalex.org/W2954424392","https://openalex.org/W2994084512","https://openalex.org/W2132586523","https://openalex.org/W2137812172"],"abstract_inverted_index":{"It":[0],"has":[1,175],"been":[2],"observed":[3],"from":[4,11,121,191],"last":[5],"16":[6],"years":[7],"that":[8,177],"to":[9,16,35,51,62,83,155,193],"switch":[10],"the":[12,26,67,99,122,131,140,165,201],"manual":[13,192],"government":[14,18,27,33,42,53,68,71,157,195,208],"processes":[15,58],"Electronic":[17],"can":[19],"put":[20,185],"a":[21,105,111,186],"huge":[22],"impact":[23],"in":[24,41,115,189,207],"regulating":[25],"processes.":[28,196,209],"The":[29,87,147],"purpose":[30],"of":[31,89,101,153,168],"electronic":[32,123,156,194],"is":[34,127],"use":[36,88],"Information":[37],"and":[38,48,59,65,95,135,205],"communication":[39],"technologies":[40],"sector,":[43],"combined":[44],"with":[45,181],"organizational":[46],"change":[47],"new":[49,151],"skills":[50],"improve":[52],"sector":[54],"service":[55],"delivery,":[56],"democratic":[57],"capacity":[60],"building":[61],"give":[63],"strength":[64],"support":[66],"policies.":[69],"Previously":[70],"servants":[72],"always":[73],"work":[74],"through":[75,158,173],"traditional":[76,90],"channels":[77,91,183],"like":[78],"front":[79],"desks":[80],"or":[81],"telephones":[82],"fulfill":[84,98],"their":[85],"requirements.":[86],"was":[92,96],"time":[93],"consuming":[94],"only":[97],"requirements":[100],"one":[102],"user":[103],"at":[104],"time.":[106],"These":[107,197],"consequences":[108],"lead":[109],"towards":[110],"digital":[112,136,159,182],"divide":[113,137],"dilemma":[114],"which":[116],"people":[117],"moved":[118],"far":[119],"away":[120],"process.":[124],"This":[125],"study":[126,148],"based":[128],"upon":[129],"filling":[130],"gaps":[132],"between":[133],"E-Government":[134],"by":[138,144],"utilizing":[139],"multi-channel":[141],"services":[142],"governed":[143],"transformational":[145,178],"leaders.":[146],"will":[149,163],"reveal":[150],"ways":[152],"switching":[154,190],"channels.":[160],"Transformational":[161],"leadership":[162],"influence":[164],"adapting":[166],"phase":[167],"this":[169],"concept.":[170],"Data":[171],"gathered":[172],"questionnaires":[174],"shown":[176],"leaders":[179],"along":[180],"have":[184,199],"positive":[187],"effect":[188],"aspects":[198],"increased":[200],"transparency,":[202],"efficiency,":[203],"accountability":[204],"security":[206]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
