{"id":"https://openalex.org/W4382562350","doi":"https://doi.org/10.23919/mipro57284.2023.10159983","title":"Internet of Behavior \u2013 The Transformation of Customer Relationship Management in Logistics","display_name":"Internet of Behavior \u2013 The Transformation of Customer Relationship Management in Logistics","publication_year":2023,"publication_date":"2023-05-22","ids":{"openalex":"https://openalex.org/W4382562350","doi":"https://doi.org/10.23919/mipro57284.2023.10159983"},"language":"en","primary_location":{"id":"doi:10.23919/mipro57284.2023.10159983","is_oa":false,"landing_page_url":"http://dx.doi.org/10.23919/mipro57284.2023.10159983","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 46th MIPRO ICT and Electronics Convention (MIPRO)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":null,"any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059743136","display_name":"Adrijana Agati\u0107","orcid":"https://orcid.org/0000-0001-5571-3364"},"institutions":[{"id":"https://openalex.org/I154347574","display_name":"University of Rijeka","ror":"https://ror.org/05r8dqr10","country_code":"HR","type":"education","lineage":["https://openalex.org/I154347574"]}],"countries":["HR"],"is_corresponding":true,"raw_author_name":"A. Agati\u0107","raw_affiliation_strings":["University of Rijeka,Faculty of Maritime Studies,Department of Maritime and Transportation Technology,Rijeka,Croatia","Department of Maritime and Transportation Technology, Faculty of Maritime Studies, University of Rijeka, Rijeka, Croatia"],"affiliations":[{"raw_affiliation_string":"University of Rijeka,Faculty of Maritime Studies,Department of Maritime and Transportation Technology,Rijeka,Croatia","institution_ids":["https://openalex.org/I154347574"]},{"raw_affiliation_string":"Department of Maritime and Transportation Technology, Faculty of Maritime Studies, University of Rijeka, Rijeka, Croatia","institution_ids":["https://openalex.org/I154347574"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5078668456","display_name":"Edvard Tijan","orcid":"https://orcid.org/0000-0002-7642-0496"},"institutions":[{"id":"https://openalex.org/I154347574","display_name":"University of Rijeka","ror":"https://ror.org/05r8dqr10","country_code":"HR","type":"education","lineage":["https://openalex.org/I154347574"]}],"countries":["HR"],"is_corresponding":false,"raw_author_name":"E. Tijan","raw_affiliation_strings":["University of Rijeka,Faculty of Maritime Studies,Department of Maritime Logistics and Management,Rijeka,Croatia","Department of Maritime Logistics and Management, Faculty of Maritime Studies, University of Rijeka, Rijeka, Croatia"],"affiliations":[{"raw_affiliation_string":"University of Rijeka,Faculty of Maritime Studies,Department of Maritime Logistics and Management,Rijeka,Croatia","institution_ids":["https://openalex.org/I154347574"]},{"raw_affiliation_string":"Department of Maritime Logistics and Management, Faculty of Maritime Studies, University of Rijeka, Rijeka, Croatia","institution_ids":["https://openalex.org/I154347574"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5004823309","display_name":"Sne\u017eana Aksentijevi\u0107","orcid":"https://orcid.org/0000-0002-8058-3992"},"institutions":[{"id":"https://openalex.org/I154347574","display_name":"University of Rijeka","ror":"https://ror.org/05r8dqr10","country_code":"HR","type":"education","lineage":["https://openalex.org/I154347574"]}],"countries":["HR"],"is_corresponding":false,"raw_author_name":"S. Aksentijevi\u0107","raw_affiliation_strings":["University of Rijeka,Faculty of Maritime Studies,Department of Maritime Logistics and Management,Rijeka,Croatia","Department of Maritime Logistics and Management, Faculty of Maritime Studies, University of Rijeka, Rijeka, Croatia"],"affiliations":[{"raw_affiliation_string":"University of Rijeka,Faculty of Maritime Studies,Department of Maritime Logistics and Management,Rijeka,Croatia","institution_ids":["https://openalex.org/I154347574"]},{"raw_affiliation_string":"Department of Maritime Logistics and Management, Faculty of Maritime Studies, University of Rijeka, Rijeka, Croatia","institution_ids":["https://openalex.org/I154347574"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5085920112","display_name":"Andreja Pucihar","orcid":"https://orcid.org/0000-0001-5750-1939"},"institutions":[{"id":"https://openalex.org/I37696226","display_name":"University of Maribor","ror":"https://ror.org/01d5jce07","country_code":"SI","type":"education","lineage":["https://openalex.org/I37696226"]}],"countries":["SI"],"is_corresponding":false,"raw_author_name":"A. Pucihar","raw_affiliation_strings":["University of Maribor,Faculty of Organizational Sciences,Department of Informatics,Kranj,Slovenia","Department of Informatics, Faculty of Organizational Sciences, University of Maribor, Kranj, Slovenia"],"affiliations":[{"raw_affiliation_string":"University of Maribor,Faculty of Organizational Sciences,Department of Informatics,Kranj,Slovenia","institution_ids":["https://openalex.org/I37696226"]},{"raw_affiliation_string":"Department of Informatics, Faculty of Organizational Sciences, University of Maribor, Kranj, Slovenia","institution_ids":["https://openalex.org/I37696226"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5059743136"],"corresponding_institution_ids":["https://openalex.org/I154347574"],"apc_list":null,"apc_paid":null,"fwci":1.378,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.84733085,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"1411","last_page":"1415"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.9962000250816345,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10763","display_name":"Digital Transformation in Industry","score":0.9850000143051147,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11864","display_name":"Supply Chain Resilience and Risk Management","score":0.965399980545044,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/automation","display_name":"Automation","score":0.5903337001800537},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"Customer relationship management","score":0.5712922811508179},{"id":"https://openalex.org/keywords/the-internet","display_name":"The Internet","score":0.5015144348144531},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4770166873931885},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4535145163536072},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.42172300815582275},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.21455508470535278},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.10378685593605042},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.0815509557723999}],"concepts":[{"id":"https://openalex.org/C115901376","wikidata":"https://www.wikidata.org/wiki/Q184199","display_name":"Automation","level":2,"score":0.5903337001800537},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.5712922811508179},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5015144348144531},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4770166873931885},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4535145163536072},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.42172300815582275},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21455508470535278},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10378685593605042},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0815509557723999},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.23919/mipro57284.2023.10159983","is_oa":false,"landing_page_url":"http://dx.doi.org/10.23919/mipro57284.2023.10159983","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2023 46th MIPRO ICT and Electronics Convention (MIPRO)","raw_type":"proceedings-article"},{"id":"pmh:oai:www.unirepository.svkri.uniri.hr:pfri_5057","is_oa":true,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S7407055358","display_name":"Repository of the University of Rijeka","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"2023 46th MIPRO ICT and Electronics Convention (MIPRO)","raw_type":"conference-paper"}],"best_oa_location":{"id":"pmh:oai:www.unirepository.svkri.uniri.hr:pfri_5057","is_oa":true,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S7407055358","display_name":"Repository of the University of Rijeka","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"2023 46th MIPRO ICT and Electronics Convention (MIPRO)","raw_type":"conference-paper"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.5199999809265137,"id":"https://metadata.un.org/sdg/9"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":1,"referenced_works":["https://openalex.org/W4321483881"],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2065457896","https://openalex.org/W3173234801","https://openalex.org/W2519676117","https://openalex.org/W2167984027","https://openalex.org/W3021302227","https://openalex.org/W10630519","https://openalex.org/W1919377569","https://openalex.org/W3144288563","https://openalex.org/W2088245148"],"abstract_inverted_index":{"The":[0,69,111],"Internet":[1,10],"of":[2,8,11,89,103,113,122,131],"Behavior":[3],"(IoB)":[4],"is":[5,15,116],"an":[6],"evolution":[7],"the":[9,24,84,87,97,100,120,129],"Things":[12],"(IoT),":[13],"which":[14],"already":[16],"widely":[17],"used":[18],"in":[19,67,94,108],"logistics.":[20,95],"In":[21,81],"addition":[22],"to":[23,34,75,91,117],"technology":[25],"and":[26,36,63,105,139],"data":[27],"aspect,":[28],"IoB":[29,70,90,104,123],"also":[30,52],"includes":[31],"behavioral":[32,38],"science":[33],"track":[35],"analyze":[37,99,118],"patterns.":[39],"By":[40],"using":[41],"IoB,":[42],"logistics":[43,73,109,126],"companies":[44,74],"can":[45,71],"provide":[46],"not":[47],"only":[48],"more":[49,53],"reliable":[50],"but":[51],"flexible":[54],"services,":[55,133],"enabling":[56],"better":[57],"insight":[58],"into":[59],"customer":[60],"behavior":[61],"patterns":[62],"changing":[64],"market":[65],"conditions":[66],"real-time.":[68],"enable":[72],"streamline":[76],"Customer":[77],"Relationship":[78],"Management":[79],"(CRM).":[80],"this":[82,114],"paper,":[83],"authors":[85,98],"research":[86],"potential":[88],"transform":[92,125],"CRM":[93,127,135,137],"Therefore,":[96],"main":[101],"features":[102],"current":[106],"trends":[107],"CRM.":[110],"focus":[112],"paper":[115],"how":[119],"application":[121],"could":[124],"(from":[128],"aspect":[130],"predictive":[132],"automation,":[134],"processes,":[136],"software":[138],"security":[140],"strategies).":[141]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1}],"updated_date":"2026-03-24T08:02:53.985720","created_date":"2025-10-10T00:00:00"}