{"id":"https://openalex.org/W2810753913","doi":"https://doi.org/10.23919/mipro.2018.8400206","title":"Influence of GDPR on social networks used by omnichannel contact center","display_name":"Influence of GDPR on social networks used by omnichannel contact center","publication_year":2018,"publication_date":"2018-05-01","ids":{"openalex":"https://openalex.org/W2810753913","doi":"https://doi.org/10.23919/mipro.2018.8400206","mag":"2810753913"},"language":"en","primary_location":{"id":"doi:10.23919/mipro.2018.8400206","is_oa":false,"landing_page_url":"https://doi.org/10.23919/mipro.2018.8400206","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 41st International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5066461839","display_name":"Dijana Peras","orcid":"https://orcid.org/0000-0002-2535-7335"},"institutions":[{"id":"https://openalex.org/I181343428","display_name":"University of Zagreb","ror":"https://ror.org/00mv6sv71","country_code":"HR","type":"education","lineage":["https://openalex.org/I181343428"]}],"countries":["HR"],"is_corresponding":true,"raw_author_name":"Dijana Peras","raw_affiliation_strings":["Faculty of Organization and Informatics, University of Zagreb, Vara\u017edin, Croatia"],"affiliations":[{"raw_affiliation_string":"Faculty of Organization and Informatics, University of Zagreb, Vara\u017edin, Croatia","institution_ids":["https://openalex.org/I181343428"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5042015644","display_name":"Renata Mekovec","orcid":"https://orcid.org/0000-0003-1107-4796"},"institutions":[{"id":"https://openalex.org/I181343428","display_name":"University of Zagreb","ror":"https://ror.org/00mv6sv71","country_code":"HR","type":"education","lineage":["https://openalex.org/I181343428"]}],"countries":["HR"],"is_corresponding":false,"raw_author_name":"Renata Mekovec","raw_affiliation_strings":["Faculty of Organization and Informatics, University of Zagreb, Vara\u017edin, Croatia"],"affiliations":[{"raw_affiliation_string":"Faculty of Organization and Informatics, University of Zagreb, Vara\u017edin, Croatia","institution_ids":["https://openalex.org/I181343428"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5017160578","display_name":"Ruben Picek","orcid":"https://orcid.org/0000-0002-6784-7500"},"institutions":[{"id":"https://openalex.org/I181343428","display_name":"University of Zagreb","ror":"https://ror.org/00mv6sv71","country_code":"HR","type":"education","lineage":["https://openalex.org/I181343428"]}],"countries":["HR"],"is_corresponding":false,"raw_author_name":"Ruben Picek","raw_affiliation_strings":["Faculty of Organization and Informatics, University of Zagreb, Vara\u017edin, Croatia"],"affiliations":[{"raw_affiliation_string":"Faculty of Organization and Informatics, University of Zagreb, Vara\u017edin, Croatia","institution_ids":["https://openalex.org/I181343428"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5066461839"],"corresponding_institution_ids":["https://openalex.org/I181343428"],"apc_list":null,"apc_paid":null,"fwci":1.1405,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.85466522,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"1132","last_page":"1137"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11045","display_name":"Privacy, Security, and Data Protection","score":0.9998999834060669,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10764","display_name":"Privacy-Preserving Technologies in Data","score":0.9961000084877014,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11800","display_name":"User Authentication and Security Systems","score":0.9940000176429749,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/omnichannel","display_name":"Omnichannel","score":0.9374737739562988},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5387217998504639},{"id":"https://openalex.org/keywords/social-network","display_name":"Social network (sociolinguistics)","score":0.4841059446334839},{"id":"https://openalex.org/keywords/internet-privacy","display_name":"Internet privacy","score":0.45794978737831116},{"id":"https://openalex.org/keywords/center","display_name":"Center (category theory)","score":0.44614356756210327},{"id":"https://openalex.org/keywords/data-center","display_name":"Data center","score":0.4177265167236328},{"id":"https://openalex.org/keywords/order","display_name":"Order (exchange)","score":0.4122748076915741},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4003424644470215},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.36023032665252686},{"id":"https://openalex.org/keywords/telecommunications","display_name":"Telecommunications","score":0.322720468044281},{"id":"https://openalex.org/keywords/social-media","display_name":"Social media","score":0.23398861289024353},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.2075611650943756},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.08151304721832275}],"concepts":[{"id":"https://openalex.org/C2780928776","wikidata":"https://www.wikidata.org/wiki/Q16999365","display_name":"Omnichannel","level":2,"score":0.9374737739562988},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5387217998504639},{"id":"https://openalex.org/C4727928","wikidata":"https://www.wikidata.org/wiki/Q17164759","display_name":"Social network (sociolinguistics)","level":3,"score":0.4841059446334839},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.45794978737831116},{"id":"https://openalex.org/C2779463800","wikidata":"https://www.wikidata.org/wiki/Q5062222","display_name":"Center (category theory)","level":2,"score":0.44614356756210327},{"id":"https://openalex.org/C153740404","wikidata":"https://www.wikidata.org/wiki/Q671224","display_name":"Data center","level":2,"score":0.4177265167236328},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4122748076915741},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4003424644470215},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.36023032665252686},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.322720468044281},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.23398861289024353},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.2075611650943756},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.08151304721832275},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C8010536","wikidata":"https://www.wikidata.org/wiki/Q160398","display_name":"Crystallography","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.23919/mipro.2018.8400206","is_oa":false,"landing_page_url":"https://doi.org/10.23919/mipro.2018.8400206","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2018 41st International Convention on Information and Communication Technology, Electronics and Microelectronics (MIPRO)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth","score":0.5199999809265137}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W601062662","https://openalex.org/W2003020611","https://openalex.org/W2016563917","https://openalex.org/W2053817981","https://openalex.org/W2122750868","https://openalex.org/W2159779522","https://openalex.org/W2317854386","https://openalex.org/W2767024850","https://openalex.org/W4248681777","https://openalex.org/W4297805952","https://openalex.org/W6683518552"],"related_works":["https://openalex.org/W2980990555","https://openalex.org/W3135982213","https://openalex.org/W4283323912","https://openalex.org/W2998507867","https://openalex.org/W3185408422","https://openalex.org/W4290442689","https://openalex.org/W3105286681","https://openalex.org/W3119362221","https://openalex.org/W2379482911","https://openalex.org/W2645858920"],"abstract_inverted_index":{"First":[0],"part":[1,121],"of":[2,7,64,87,93,118,122,128,167,182],"paper":[3,83,124],"addresses":[4],"the":[5,38,57,85,88,91,94,116,123,126,180],"impact":[6],"General":[8],"Data":[9],"Protection":[10],"Regulation":[11,46],"(GDPR)":[12],"on":[13,26],"data":[14,44],"collection":[15],"by":[16,174],"most":[17,99],"popular":[18,100],"social":[19,50,101,129,153],"networks.":[20],"GDPR":[21],"will":[22],"start":[23],"to":[24,36,59,79,115,147,164],"apply":[25],"May":[27],"25":[28],"<sup":[29],"xmlns:mml=\"http://www.w3.org/1998/Math/MathML\"":[30],"xmlns:xlink=\"http://www.w3.org/1999/xlink\">th</sup>":[31],"2018,":[32],"and":[33,74,90,103,172],"it":[34,71,77,161],"aims":[35],"change":[37],"way":[39],"in":[40,131,145],"which":[41,140,166],"organizations":[42],"treat":[43],"protection.":[45],"requires":[47],"organizations,":[48],"including":[49],"networking":[51],"service":[52],"providers":[53],"(SNSP),":[54],"operating":[55],"within":[56],"EU":[58],"know":[60],"where":[61],"personal":[62,106,158],"information":[63,107],"their":[65],"users":[66,89],"is":[67,136,162],"located,":[68],"how":[69],"can":[70],"be":[72,80,170],"used":[73,173],"when":[75],"does":[76],"have":[78],"deleted.":[81],"The":[82],"clarifies":[84],"rights":[86],"obligations":[92],"SNSP.":[95],"It":[96],"analyzes":[97],"10":[98],"networks":[102,130,154],"explores":[104],"what":[105],"they":[108],"collect":[109],"as":[110,112],"well":[111],"problems":[113],"related":[114],"application":[117],"GDPR.":[119,183],"Second":[120],"presents":[125],"use":[127],"omnichannel":[132,175],"contact":[133,176],"center.":[134],"Omnichannel":[135],"a":[137],"business":[138],"model":[139],"combines":[141],"various":[142],"communication":[143],"channels":[144],"order":[146],"improve":[148],"customer":[149],"experience.":[150],"Since":[151],"modern":[152],"are":[155],"abundant":[156],"with":[157],"user":[159],"information,":[160],"necessary":[163],"determine":[165],"them":[168],"may":[169],"collected":[171],"center,":[177],"while":[178],"respecting":[179],"principles":[181]},"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}