{"id":"https://openalex.org/W3213457632","doi":"https://doi.org/10.23919/icac50006.2021.9594254","title":"Challenges and Opportunities in Last Mile Delivery: A Malaysian Case Study","display_name":"Challenges and Opportunities in Last Mile Delivery: A Malaysian Case Study","publication_year":2021,"publication_date":"2021-09-02","ids":{"openalex":"https://openalex.org/W3213457632","doi":"https://doi.org/10.23919/icac50006.2021.9594254","mag":"3213457632"},"language":"en","primary_location":{"id":"doi:10.23919/icac50006.2021.9594254","is_oa":false,"landing_page_url":"https://doi.org/10.23919/icac50006.2021.9594254","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 26th International Conference on Automation and Computing (ICAC)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5014590087","display_name":"Satya Shah","orcid":"https://orcid.org/0000-0001-5575-7682"},"institutions":[{"id":"https://openalex.org/I165678365","display_name":"University of Bolton","ror":"https://ror.org/01t884y44","country_code":"GB","type":"education","lineage":["https://openalex.org/I165678365"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Satya Shah","raw_affiliation_strings":["University of Bolton,Centre for Global Logistics &#x0026; SCM Off-Campus Division,Bolton,UK"],"affiliations":[{"raw_affiliation_string":"University of Bolton,Centre for Global Logistics &#x0026; SCM Off-Campus Division,Bolton,UK","institution_ids":["https://openalex.org/I165678365"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5037538449","display_name":"Marvin Chan","orcid":null},"institutions":[{"id":"https://openalex.org/I165678365","display_name":"University of Bolton","ror":"https://ror.org/01t884y44","country_code":"GB","type":"education","lineage":["https://openalex.org/I165678365"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Marvin Chan","raw_affiliation_strings":["University of Bolton,Centre for Global Logistics &#x0026; SCM Off-Campus Division,Bolton,UK"],"affiliations":[{"raw_affiliation_string":"University of Bolton,Centre for Global Logistics &#x0026; SCM Off-Campus Division,Bolton,UK","institution_ids":["https://openalex.org/I165678365"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5014590087"],"corresponding_institution_ids":["https://openalex.org/I165678365"],"apc_list":null,"apc_paid":null,"fwci":0.2965,"has_fulltext":false,"cited_by_count":2,"citation_normalized_percentile":{"value":0.6572811,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11814","display_name":"Advanced Manufacturing and Logistics Optimization","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T11814","display_name":"Advanced Manufacturing and Logistics Optimization","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12306","display_name":"Urban and Freight Transport Logistics","score":0.9991000294685364,"subfield":{"id":"https://openalex.org/subfields/2215","display_name":"Building and Construction"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10567","display_name":"Vehicle Routing Optimization Methods","score":0.9955000281333923,"subfield":{"id":"https://openalex.org/subfields/2209","display_name":"Industrial and Manufacturing Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/last-mile","display_name":"Last mile (transportation)","score":0.9326108694076538},{"id":"https://openalex.org/keywords/mile","display_name":"Mile","score":0.6307066679000854},{"id":"https://openalex.org/keywords/process","display_name":"Process (computing)","score":0.5346134901046753},{"id":"https://openalex.org/keywords/bridge","display_name":"Bridge (graph theory)","score":0.5141870975494385},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.5031713843345642},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.4916761517524719},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.46531227231025696},{"id":"https://openalex.org/keywords/drone","display_name":"Drone","score":0.46480169892311096},{"id":"https://openalex.org/keywords/supply-chain","display_name":"Supply chain","score":0.4617915153503418},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.45742475986480713},{"id":"https://openalex.org/keywords/value-proposition","display_name":"Value proposition","score":0.4335600733757019},{"id":"https://openalex.org/keywords/delivery-performance","display_name":"Delivery Performance","score":0.4110450744628906},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.4086415469646454},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.40486541390419006},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.34931832551956177},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.1464357078075409}],"concepts":[{"id":"https://openalex.org/C45440154","wikidata":"https://www.wikidata.org/wiki/Q6494801","display_name":"Last mile (transportation)","level":3,"score":0.9326108694076538},{"id":"https://openalex.org/C186379835","wikidata":"https://www.wikidata.org/wiki/Q253276","display_name":"Mile","level":2,"score":0.6307066679000854},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5346134901046753},{"id":"https://openalex.org/C100776233","wikidata":"https://www.wikidata.org/wiki/Q2532492","display_name":"Bridge (graph theory)","level":2,"score":0.5141870975494385},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5031713843345642},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4916761517524719},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.46531227231025696},{"id":"https://openalex.org/C59519942","wikidata":"https://www.wikidata.org/wiki/Q650665","display_name":"Drone","level":2,"score":0.46480169892311096},{"id":"https://openalex.org/C108713360","wikidata":"https://www.wikidata.org/wiki/Q1824206","display_name":"Supply chain","level":2,"score":0.4617915153503418},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.45742475986480713},{"id":"https://openalex.org/C68991459","wikidata":"https://www.wikidata.org/wiki/Q11700776","display_name":"Value proposition","level":2,"score":0.4335600733757019},{"id":"https://openalex.org/C2777386808","wikidata":"https://www.wikidata.org/wiki/Q5254078","display_name":"Delivery Performance","level":2,"score":0.4110450744628906},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4086415469646454},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.40486541390419006},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.34931832551956177},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.1464357078075409},{"id":"https://openalex.org/C1276947","wikidata":"https://www.wikidata.org/wiki/Q333","display_name":"Astronomy","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C126322002","wikidata":"https://www.wikidata.org/wiki/Q11180","display_name":"Internal medicine","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C54355233","wikidata":"https://www.wikidata.org/wiki/Q7162","display_name":"Genetics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.23919/icac50006.2021.9594254","is_oa":false,"landing_page_url":"https://doi.org/10.23919/icac50006.2021.9594254","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 26th International Conference on Automation and Computing (ICAC)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":20,"referenced_works":["https://openalex.org/W147876640","https://openalex.org/W231050506","https://openalex.org/W1561086981","https://openalex.org/W1571178781","https://openalex.org/W1578181006","https://openalex.org/W1595679721","https://openalex.org/W1647833051","https://openalex.org/W1855283887","https://openalex.org/W1972724194","https://openalex.org/W2028329448","https://openalex.org/W2738008158","https://openalex.org/W2769227940","https://openalex.org/W2974474735","https://openalex.org/W2980382628","https://openalex.org/W3138102900","https://openalex.org/W3159583188","https://openalex.org/W6633905246","https://openalex.org/W6637042859","https://openalex.org/W6767842528","https://openalex.org/W7071531177"],"related_works":["https://openalex.org/W4224920455","https://openalex.org/W2974961843","https://openalex.org/W3080680401","https://openalex.org/W2736109931","https://openalex.org/W2525242198","https://openalex.org/W2075280196","https://openalex.org/W4387147337","https://openalex.org/W2070942859","https://openalex.org/W2263936574","https://openalex.org/W2997910527"],"abstract_inverted_index":{"Last":[0],"mile":[1,8,114,166],"delivery":[2,67,115],"and":[3,24,26,31,38,46,62,80,103,117,139,170,177],"the":[4,34,66,73,78,84,93,96,110,118,124,127,134,137,151,162,182],"concept":[5],"of":[6,36,40,54,69,75,83,95,98,100,112,164],"last":[7,113,165],"has":[9,50],"been":[10,51],"experiencing":[11],"major":[12],"disruption":[13],"from":[14],"evolving":[15],"business":[16],"strategies":[17],"while":[18],"focussing":[19],"on":[20],"key":[21],"customer":[22,60],"demands":[23],"requirements":[25],"to":[27,91,122,132],"have":[28],"deliveries":[29],"faster":[30],"easier":[32],"with":[33,168],"advancement":[35],"technology":[37,121],"use":[39],"new":[41],"devices":[42],"such":[43],"as":[44],"drones":[45],"autonomous":[47],"vehicles.":[48],"There":[49],"huge":[52],"amount":[53],"research":[55,141,160],"conducted":[56],"within":[57,65,126,150,161,181],"perceived":[58],"quality,":[59],"satisfaction":[61],"decision-making":[63],"processes":[64],"aspects":[68],"ecommerce":[70],"services.":[71],"With":[72],"emergence":[74],"innovative":[76],"technologies,":[77],"size":[79],"growth":[81],"demand":[82],"market,":[85],"there":[86],"is":[87],"a":[88],"wider":[89,178],"need":[90],"examine":[92],"area":[94],"impact":[97],"some":[99],"these":[101],"technologies":[102],"its":[104],"future":[105],"development.":[106],"The":[107,129,156],"paper":[108,157],"examines":[109],"concepts":[111],"practices,":[116],"advancements":[119],"in":[120],"facilitate":[123],"implementation":[125],"concept.":[128],"study":[130],"aims":[131],"bridge":[133],"gap":[135],"between":[136],"commercial":[138],"academic":[140],"allowing":[142],"better":[143],"strategic":[144],"alignment":[145],"for":[146],"decision":[147],"making":[148],"process":[149],"global":[152],"supply":[153],"chain":[154],"markets.":[155],"identifies":[158],"existing":[159],"field":[163],"solutions,":[167],"emerging":[169],"widely":[171],"accepted":[172],"approaches":[173],"towards":[174],"cost":[175],"efficiency":[176],"performance":[179],"measures":[180],"network.":[183]},"counts_by_year":[{"year":2023,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
