{"id":"https://openalex.org/W3213252052","doi":"https://doi.org/10.23919/icac50006.2021.9594225","title":"An Exploration Study of Smart Retail Service Design for Older Customers in the UK","display_name":"An Exploration Study of Smart Retail Service Design for Older Customers in the UK","publication_year":2021,"publication_date":"2021-09-02","ids":{"openalex":"https://openalex.org/W3213252052","doi":"https://doi.org/10.23919/icac50006.2021.9594225","mag":"3213252052"},"language":"en","primary_location":{"id":"doi:10.23919/icac50006.2021.9594225","is_oa":false,"landing_page_url":"https://doi.org/10.23919/icac50006.2021.9594225","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 26th International Conference on Automation and Computing (ICAC)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5016162593","display_name":"Yuanyuan Yin","orcid":"https://orcid.org/0000-0002-2109-0135"},"institutions":[{"id":"https://openalex.org/I184461854","display_name":"University of Winchester","ror":"https://ror.org/03fmjzx88","country_code":"GB","type":"education","lineage":["https://openalex.org/I184461854"]},{"id":"https://openalex.org/I43439940","display_name":"University of Southampton","ror":"https://ror.org/01ryk1543","country_code":"GB","type":"education","lineage":["https://openalex.org/I43439940"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Yuanyuan Yin","raw_affiliation_strings":["Winchester School of Art, University of Southampton, Winchester, UK"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Winchester School of Art, University of Southampton, Winchester, UK","institution_ids":["https://openalex.org/I184461854","https://openalex.org/I43439940"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":["https://openalex.org/A5016162593"],"corresponding_institution_ids":["https://openalex.org/I184461854","https://openalex.org/I43439940"],"apc_list":null,"apc_paid":null,"fwci":1.0223,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.74704202,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":94,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.9965000152587891,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12392","display_name":"Sharing Economy and Platforms","score":0.9663000106811523,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11977","display_name":"Technology Use by Older Adults","score":0.9523000121116638,"subfield":{"id":"https://openalex.org/subfields/3317","display_name":"Demography"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5857524871826172},{"id":"https://openalex.org/keywords/payment","display_name":"Payment","score":0.5289832353591919},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.5190328359603882},{"id":"https://openalex.org/keywords/interface","display_name":"Interface (matter)","score":0.46512696146965027},{"id":"https://openalex.org/keywords/population-ageing","display_name":"Population ageing","score":0.44472208619117737},{"id":"https://openalex.org/keywords/plan","display_name":"Plan (archaeology)","score":0.4333420395851135},{"id":"https://openalex.org/keywords/exploratory-research","display_name":"Exploratory research","score":0.42096731066703796},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.38030529022216797},{"id":"https://openalex.org/keywords/population","display_name":"Population","score":0.348019540309906},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3439289629459381},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2241496443748474}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5857524871826172},{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.5289832353591919},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5190328359603882},{"id":"https://openalex.org/C113843644","wikidata":"https://www.wikidata.org/wiki/Q901882","display_name":"Interface (matter)","level":4,"score":0.46512696146965027},{"id":"https://openalex.org/C13774568","wikidata":"https://www.wikidata.org/wiki/Q439112","display_name":"Population ageing","level":3,"score":0.44472208619117737},{"id":"https://openalex.org/C2776505523","wikidata":"https://www.wikidata.org/wiki/Q4785468","display_name":"Plan (archaeology)","level":2,"score":0.4333420395851135},{"id":"https://openalex.org/C85973986","wikidata":"https://www.wikidata.org/wiki/Q1091731","display_name":"Exploratory research","level":2,"score":0.42096731066703796},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.38030529022216797},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.348019540309906},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3439289629459381},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2241496443748474},{"id":"https://openalex.org/C173608175","wikidata":"https://www.wikidata.org/wiki/Q232661","display_name":"Parallel computing","level":1,"score":0.0},{"id":"https://openalex.org/C157915830","wikidata":"https://www.wikidata.org/wiki/Q2928001","display_name":"Bubble","level":2,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C129307140","wikidata":"https://www.wikidata.org/wiki/Q6795880","display_name":"Maximum bubble pressure method","level":3,"score":0.0},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.23919/icac50006.2021.9594225","is_oa":false,"landing_page_url":"https://doi.org/10.23919/icac50006.2021.9594225","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2021 26th International Conference on Automation and Computing (ICAC)","raw_type":"proceedings-article"},{"id":"pmh:oai:eprints.soton.ac.uk:456309","is_oa":false,"landing_page_url":"https://eprints.soton.ac.uk/456309/","pdf_url":null,"source":{"id":"https://openalex.org/S4306401019","display_name":"ePrints Soton (University of Southampton)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I43439940","host_organization_name":"University of Southampton","host_organization_lineage":["https://openalex.org/I43439940"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference or Workshop Item"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.5099999904632568,"display_name":"Industry, innovation and infrastructure"}],"awards":[{"id":"https://openalex.org/G6641532796","display_name":null,"funder_award_id":"ES/K009648/1","funder_id":"https://openalex.org/F4320334630","funder_display_name":"Economic and Social Research Council"}],"funders":[{"id":"https://openalex.org/F4320334630","display_name":"Economic and Social Research Council","ror":"https://ror.org/03n0ht308"}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":28,"referenced_works":["https://openalex.org/W1423237412","https://openalex.org/W1506220000","https://openalex.org/W1963868919","https://openalex.org/W1967294310","https://openalex.org/W1985085020","https://openalex.org/W1989878167","https://openalex.org/W2020454829","https://openalex.org/W2028251753","https://openalex.org/W2029900255","https://openalex.org/W2033991955","https://openalex.org/W2050044262","https://openalex.org/W2079980561","https://openalex.org/W2081424092","https://openalex.org/W2091460340","https://openalex.org/W2410119403","https://openalex.org/W2572325343","https://openalex.org/W2622343024","https://openalex.org/W2765279125","https://openalex.org/W2791462931","https://openalex.org/W2792623668","https://openalex.org/W2804614166","https://openalex.org/W2886354130","https://openalex.org/W2913916101","https://openalex.org/W2939246613","https://openalex.org/W2965603552","https://openalex.org/W2967040924","https://openalex.org/W2982490205","https://openalex.org/W6749388059"],"related_works":["https://openalex.org/W2072180474","https://openalex.org/W1960052459","https://openalex.org/W2378005410","https://openalex.org/W2375707231","https://openalex.org/W2170435352","https://openalex.org/W2524555411","https://openalex.org/W3209137209","https://openalex.org/W2993780070","https://openalex.org/W2123397376","https://openalex.org/W2364725371"],"abstract_inverted_index":{"The":[0],"world":[1],"population":[2],"is":[3,21],"ageing.":[4],"Although":[5],"many":[6],"assistive":[7],"technologies":[8],"have":[9,53,64],"been":[10,65],"developed":[11,105],"to":[12,52,69,117,174],"support":[13,118],"older":[14,33,119],"people":[15],"in":[16,72,121],"their":[17],"later":[18],"life,":[19],"there":[20],"a":[22,54,77,106,111,132],"scarcity":[23],"study":[24,43,104],"that":[25,63],"explored":[26,66],"how":[27],"smart":[28,45,107,112,148,171],"retail":[29,46],"services":[30],"can":[31],"improve":[32,175],"customers\u2019":[34],"supermarket":[35,56,60,133],"shopping":[36,57,92,101,113,125,134,137,149,172],"experience.":[37,58],"This":[38],"paper":[39],"presents":[40],"an":[41],"exploratory":[42],"of":[44,76,85,90,169],"service":[47],"design":[48,74],"for":[49,142],"ageing":[50],"customers":[51,120],"better":[55,122],"Key":[59],"shopping-related":[61],"issues":[62,75,84,89],"include":[67],"difficulties":[68],"find":[70],"items":[71],"store,":[73],"trolley,":[78,135],"basket,":[79],"shelf":[80],"and":[81,88,94,110,128,147,160,178],"checkout,":[82],"trust":[83],"online":[86,91],"payment":[87],"interaction":[93],"interface":[95,180],"design.":[96,181],"Based":[97],"on":[98,165],"the":[99,156,166,170],"identified":[100],"issues,":[102],"this":[103],"trolley":[108],"prototype":[109],"App":[114,173],"which":[115],"aim":[116],"accommodating":[123],"personal":[124],"bags,":[126],"baskets":[127],"wheelie":[129],"trolleys":[130],"with":[131],"auto":[136],"plan,":[138],"in-store":[139],"navigation,":[140],"call":[141],"staff":[143],"help,":[144],"easy":[145],"checkout":[146],"guidance.":[150],"Positive":[151],"feedback":[152],"was":[153],"gained":[154],"through":[155],"user":[157,179],"evaluation":[158],"tests":[159],"future":[161],"research":[162],"will":[163],"focus":[164],"further":[167],"development":[168],"its":[176],"functionality":[177]},"counts_by_year":[{"year":2025,"cited_by_count":4},{"year":2023,"cited_by_count":2}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}