{"id":"https://openalex.org/W3010541414","doi":"https://doi.org/10.23919/cnsm46954.2019.9012688","title":"Predicting Distributions of Waiting Times in Customer Service Systems using Mixture Density Networks","display_name":"Predicting Distributions of Waiting Times in Customer Service Systems using Mixture Density Networks","publication_year":2019,"publication_date":"2019-10-01","ids":{"openalex":"https://openalex.org/W3010541414","doi":"https://doi.org/10.23919/cnsm46954.2019.9012688","mag":"3010541414"},"language":"en","primary_location":{"id":"doi:10.23919/cnsm46954.2019.9012688","is_oa":false,"landing_page_url":"https://doi.org/10.23919/cnsm46954.2019.9012688","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2019 15th International Conference on Network and Service Management (CNSM)","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009287459","display_name":"Majid Raeis","orcid":null},"institutions":[{"id":"https://openalex.org/I185261750","display_name":"University of Toronto","ror":"https://ror.org/03dbr7087","country_code":"CA","type":"education","lineage":["https://openalex.org/I185261750"]}],"countries":["CA"],"is_corresponding":true,"raw_author_name":"Majid Raeis","raw_affiliation_strings":["Department of Electrical and Computer Engineering, University of Toronto, Toronto, ON, Canada"],"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering, University of Toronto, Toronto, ON, Canada","institution_ids":["https://openalex.org/I185261750"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5011117380","display_name":"Ali Tizghadam","orcid":"https://orcid.org/0000-0002-0898-3094"},"institutions":[{"id":"https://openalex.org/I185261750","display_name":"University of Toronto","ror":"https://ror.org/03dbr7087","country_code":"CA","type":"education","lineage":["https://openalex.org/I185261750"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Ali Tizghadam","raw_affiliation_strings":["Department of Electrical and Computer Engineering, University of Toronto, Toronto, ON, Canada"],"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering, University of Toronto, Toronto, ON, Canada","institution_ids":["https://openalex.org/I185261750"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5055726968","display_name":"Alberto Leon\u2010Garcia","orcid":"https://orcid.org/0000-0002-9888-0389"},"institutions":[{"id":"https://openalex.org/I185261750","display_name":"University of Toronto","ror":"https://ror.org/03dbr7087","country_code":"CA","type":"education","lineage":["https://openalex.org/I185261750"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"Alberto Leon-Garcia","raw_affiliation_strings":["Department of Electrical and Computer Engineering, University of Toronto, Toronto, ON, Canada"],"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering, University of Toronto, Toronto, ON, Canada","institution_ids":["https://openalex.org/I185261750"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":["https://openalex.org/A5009287459"],"corresponding_institution_ids":["https://openalex.org/I185261750"],"apc_list":null,"apc_paid":null,"fwci":1.4845,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.86313618,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"6"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10974","display_name":"Advanced Queuing Theory Analysis","score":0.9998000264167786,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10138","display_name":"Network Traffic and Congestion Control","score":0.9667999744415283,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10575","display_name":"Wireless Communication Networks Research","score":0.9605000019073486,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7489216923713684},{"id":"https://openalex.org/keywords/queueing-theory","display_name":"Queueing theory","score":0.6904222965240479},{"id":"https://openalex.org/keywords/variance","display_name":"Variance (accounting)","score":0.5859044790267944},{"id":"https://openalex.org/keywords/queue","display_name":"Queue","score":0.5622220039367676},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.5512068867683411},{"id":"https://openalex.org/keywords/percentile","display_name":"Percentile","score":0.43330737948417664},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.35270416736602783},{"id":"https://openalex.org/keywords/statistics","display_name":"Statistics","score":0.2699328064918518},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.2527206838130951},{"id":"https://openalex.org/keywords/mathematics","display_name":"Mathematics","score":0.12796005606651306}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7489216923713684},{"id":"https://openalex.org/C22684755","wikidata":"https://www.wikidata.org/wiki/Q847526","display_name":"Queueing theory","level":2,"score":0.6904222965240479},{"id":"https://openalex.org/C196083921","wikidata":"https://www.wikidata.org/wiki/Q7915758","display_name":"Variance (accounting)","level":2,"score":0.5859044790267944},{"id":"https://openalex.org/C160403385","wikidata":"https://www.wikidata.org/wiki/Q220543","display_name":"Queue","level":2,"score":0.5622220039367676},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5512068867683411},{"id":"https://openalex.org/C122048520","wikidata":"https://www.wikidata.org/wiki/Q2913954","display_name":"Percentile","level":2,"score":0.43330737948417664},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.35270416736602783},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.2699328064918518},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.2527206838130951},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.12796005606651306},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.0},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.23919/cnsm46954.2019.9012688","is_oa":false,"landing_page_url":"https://doi.org/10.23919/cnsm46954.2019.9012688","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2019 15th International Conference on Network and Service Management (CNSM)","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":15,"referenced_works":["https://openalex.org/W31225881","https://openalex.org/W1579853615","https://openalex.org/W1664953213","https://openalex.org/W2000051228","https://openalex.org/W2009054375","https://openalex.org/W2065602300","https://openalex.org/W2072080523","https://openalex.org/W2086121521","https://openalex.org/W2112564785","https://openalex.org/W2146919434","https://openalex.org/W2155819330","https://openalex.org/W2586793347","https://openalex.org/W2725817861","https://openalex.org/W2795284296","https://openalex.org/W6634817459"],"related_works":["https://openalex.org/W1550559433","https://openalex.org/W2189235034","https://openalex.org/W2319948171","https://openalex.org/W2044237804","https://openalex.org/W4233457764","https://openalex.org/W2117734186","https://openalex.org/W2590689037","https://openalex.org/W2106165565","https://openalex.org/W2982632654","https://openalex.org/W2739959950"],"abstract_inverted_index":{"Motivated":[0],"by":[1,73],"interest":[2],"in":[3,8,31,113],"providing":[4],"more":[5,107,115],"efficient":[6],"services":[7],"customer":[9],"service":[10],"systems,":[11],"we":[12],"use":[13,88],"statistical":[14],"learning":[15],"methods":[16],"and":[17,47,65],"delay":[18,61,108],"history":[19,109],"information":[20,110],"to":[21,98],"predict":[22],"the":[23,27,35,41,50,71,89,92],"conditional":[24],"distribution":[25],"of":[26,40,49,75,78,91],"customers'":[28],"waiting":[29,51],"times":[30,52],"queueing":[32],"systems.":[33],"From":[34],"predicted":[36],"distributions,":[37],"descriptive":[38],"statistics":[39],"system":[42,67],"such":[43],"as":[44],"mean,":[45],"variance":[46],"percentiles":[48],"can":[53,57,80,111],"be":[54,58,81],"obtained,":[55],"which":[56,79],"used":[59],"for":[60,95],"announcements,":[62],"SLA":[63],"conformance":[64],"better":[66],"management.":[68],"We":[69,87],"model":[70],"distributions":[72],"mixtures":[74],"Gaussians,":[76],"parameters":[77],"estimated":[82],"using":[83],"Mixture":[84],"Density":[85],"Networks.":[86],"extensions":[90],"Lindley's":[93],"equation":[94],"multi-server":[96],"queues":[97],"generate":[99],"our":[100],"datasets.":[101],"The":[102],"evaluations":[103],"show":[104],"that":[105],"exploiting":[106],"result":[112],"much":[114],"accurate":[116],"predictions":[117],"under":[118],"realistic":[119],"time-varying":[120],"arrival":[121],"assumptions.":[122]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":2}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}