{"id":"https://openalex.org/W4226227471","doi":"https://doi.org/10.2352/ei.2022.34.3.mobmu-205","title":"Chatbot integrated with machine learning deployed in the cloud and performance evaluation","display_name":"Chatbot integrated with machine learning deployed in the cloud and performance evaluation","publication_year":2022,"publication_date":"2022-01-16","ids":{"openalex":"https://openalex.org/W4226227471","doi":"https://doi.org/10.2352/ei.2022.34.3.mobmu-205"},"language":"en","primary_location":{"id":"doi:10.2352/ei.2022.34.3.mobmu-205","is_oa":true,"landing_page_url":"https://doi.org/10.2352/ei.2022.34.3.mobmu-205","pdf_url":"https://library.imaging.org/admin/apis/public/api/ist/website/downloadArticle/ei/34/3/MOBMU-205","source":{"id":"https://openalex.org/S4210227276","display_name":"Electronic Imaging","issn_l":"2470-1173","issn":["2470-1173"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Imaging","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://library.imaging.org/admin/apis/public/api/ist/website/downloadArticle/ei/34/3/MOBMU-205","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5051766378","display_name":"Ganesh Reddy Gunnam","orcid":"https://orcid.org/0000-0002-0052-7027"},"institutions":[{"id":"https://openalex.org/I45438204","display_name":"The University of Texas at San Antonio","ror":"https://ror.org/01kd65564","country_code":"US","type":"education","lineage":["https://openalex.org/I45438204"]}],"countries":["US"],"is_corresponding":true,"raw_author_name":"Ganesh Reddy Gunnam","raw_affiliation_strings":["Department of Electrical and Computer Engineering, University of Texas at San Antonio, San Antonio, USA"],"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering, University of Texas at San Antonio, San Antonio, USA","institution_ids":["https://openalex.org/I45438204"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076366448","display_name":"Devasena Inupakutika","orcid":"https://orcid.org/0000-0002-9121-2775"},"institutions":[{"id":"https://openalex.org/I45438204","display_name":"The University of Texas at San Antonio","ror":"https://ror.org/01kd65564","country_code":"US","type":"education","lineage":["https://openalex.org/I45438204"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Devasena Inupakutika","raw_affiliation_strings":["Department of Electrical and Computer Engineering, University of Texas at San Antonio, San Antonio, USA"],"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering, University of Texas at San Antonio, San Antonio, USA","institution_ids":["https://openalex.org/I45438204"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5015573752","display_name":"Rahul Mundlamuri","orcid":"https://orcid.org/0000-0003-3548-5813"},"institutions":[{"id":"https://openalex.org/I45438204","display_name":"The University of Texas at San Antonio","ror":"https://ror.org/01kd65564","country_code":"US","type":"education","lineage":["https://openalex.org/I45438204"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Rahul Mundlamuri","raw_affiliation_strings":["Department of Electrical and Computer Engineering, University of Texas at San Antonio, San Antonio, USA"],"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering, University of Texas at San Antonio, San Antonio, USA","institution_ids":["https://openalex.org/I45438204"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5008806332","display_name":"Sahak Kaghyan","orcid":"https://orcid.org/0000-0002-9028-4291"},"institutions":[{"id":"https://openalex.org/I45438204","display_name":"The University of Texas at San Antonio","ror":"https://ror.org/01kd65564","country_code":"US","type":"education","lineage":["https://openalex.org/I45438204"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sahak Kaghyan","raw_affiliation_strings":["Department of Electrical and Computer Engineering, University of Texas at San Antonio, San Antonio, USA"],"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering, University of Texas at San Antonio, San Antonio, USA","institution_ids":["https://openalex.org/I45438204"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072524717","display_name":"David Akopian","orcid":"https://orcid.org/0000-0001-5977-9969"},"institutions":[{"id":"https://openalex.org/I45438204","display_name":"The University of Texas at San Antonio","ror":"https://ror.org/01kd65564","country_code":"US","type":"education","lineage":["https://openalex.org/I45438204"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"David Akopian","raw_affiliation_strings":["Department of Electrical and Computer Engineering, University of Texas at San Antonio, San Antonio, USA"],"affiliations":[{"raw_affiliation_string":"Department of Electrical and Computer Engineering, University of Texas at San Antonio, San Antonio, USA","institution_ids":["https://openalex.org/I45438204"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":5,"corresponding_author_ids":["https://openalex.org/A5051766378"],"corresponding_institution_ids":["https://openalex.org/I45438204"],"apc_list":null,"apc_paid":null,"fwci":0.3979,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.65453781,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":96},"biblio":{"volume":"34","issue":"3","first_page":"205","last_page":"1"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9725000262260437,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9725000262260437,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10273","display_name":"IoT and Edge/Fog Computing","score":0.9574000239372253,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10270","display_name":"Blockchain Technology Applications and Security","score":0.9254999756813049,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9311805963516235},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.78187096118927},{"id":"https://openalex.org/keywords/natural-language-understanding","display_name":"Natural language understanding","score":0.6315082311630249},{"id":"https://openalex.org/keywords/cloud-computing","display_name":"Cloud computing","score":0.6193422079086304},{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.4926164746284485},{"id":"https://openalex.org/keywords/natural-language","display_name":"Natural language","score":0.48692309856414795},{"id":"https://openalex.org/keywords/dialog-box","display_name":"Dialog box","score":0.46556615829467773},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.4330989718437195},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.33098119497299194},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.3022199273109436},{"id":"https://openalex.org/keywords/operating-system","display_name":"Operating system","score":0.10669785737991333}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9311805963516235},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.78187096118927},{"id":"https://openalex.org/C2779439875","wikidata":"https://www.wikidata.org/wiki/Q1078276","display_name":"Natural language understanding","level":3,"score":0.6315082311630249},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.6193422079086304},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.4926164746284485},{"id":"https://openalex.org/C195324797","wikidata":"https://www.wikidata.org/wiki/Q33742","display_name":"Natural language","level":2,"score":0.48692309856414795},{"id":"https://openalex.org/C173853756","wikidata":"https://www.wikidata.org/wiki/Q86915","display_name":"Dialog box","level":2,"score":0.46556615829467773},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.4330989718437195},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.33098119497299194},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.3022199273109436},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.10669785737991333}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.2352/ei.2022.34.3.mobmu-205","is_oa":true,"landing_page_url":"https://doi.org/10.2352/ei.2022.34.3.mobmu-205","pdf_url":"https://library.imaging.org/admin/apis/public/api/ist/website/downloadArticle/ei/34/3/MOBMU-205","source":{"id":"https://openalex.org/S4210227276","display_name":"Electronic Imaging","issn_l":"2470-1173","issn":["2470-1173"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Imaging","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.2352/ei.2022.34.3.mobmu-205","is_oa":true,"landing_page_url":"https://doi.org/10.2352/ei.2022.34.3.mobmu-205","pdf_url":"https://library.imaging.org/admin/apis/public/api/ist/website/downloadArticle/ei/34/3/MOBMU-205","source":{"id":"https://openalex.org/S4210227276","display_name":"Electronic Imaging","issn_l":"2470-1173","issn":["2470-1173"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Imaging","raw_type":"journal-article"},"sustainable_development_goals":[{"display_name":"Quality Education","id":"https://metadata.un.org/sdg/4","score":0.7599999904632568}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4226227471.pdf","grobid_xml":"https://content.openalex.org/works/W4226227471.grobid-xml"},"referenced_works_count":8,"referenced_works":["https://openalex.org/W2296335794","https://openalex.org/W2439511445","https://openalex.org/W2887372662","https://openalex.org/W2901591336","https://openalex.org/W2963026732","https://openalex.org/W2980608747","https://openalex.org/W3155647684","https://openalex.org/W4385245566"],"related_works":["https://openalex.org/W4226266073","https://openalex.org/W2999998026","https://openalex.org/W1599620240","https://openalex.org/W3159530416","https://openalex.org/W4362670139","https://openalex.org/W2136433925","https://openalex.org/W4226227471","https://openalex.org/W3215634888","https://openalex.org/W2999851839","https://openalex.org/W4285262252"],"abstract_inverted_index":{"Recently":[0],"human-machine":[1],"digital":[2,21],"assistants":[3,22],"gained":[4],"popularity":[5],"and":[6,12,29,55,67,86,108,113,123,138],"commonly":[7],"used":[8,87],"in":[9],"question-and-answer":[10],"applications":[11],"similar":[13],"consumer-supporting":[14],"domains.":[15],"A":[16,72],"class":[17],"of":[18,52,133,150],"more":[19],"sophisticated":[20],"employing":[23],"longer":[24],"dialogs":[25],"follow":[26],"the":[27,89],"trend,":[28],"there":[30],"are":[31,106],"several":[32],"commercial":[33],"platforms":[34],"supporting":[35,76,120],"their":[36,56],"prototyping":[37],"such":[38,151],"as":[39],"Google":[40],"DialogFlow,":[41],"Manychat,":[42],"Chatfuel,":[43],"Amazon":[44],"Lex,":[45],"etc.":[46],"This":[47],"paper":[48],"explores":[49],"cloud":[50],"deployment":[51],"chatbots":[53,79],"systems":[54],"performance":[57,61,148],"assessment":[58,164],"methodologies.":[59],"The":[60],"measures":[62],"includes":[63],"system":[64],"response":[65],"delays":[66],"natural":[68,102],"language":[69,103,160],"processing":[70],"capabilities.":[71],"case":[73],"study":[74],"platform":[75],"so-called":[77],"deep-logic":[78],"with":[80,95],"long":[81],"cycling":[82],"capabilities":[83],"is":[84],"implemented":[85],"for":[88],"assessment.":[90],"To":[91],"enable":[92],"human-like":[93],"conversations":[94],"a":[96,147],"chatbot,":[97],"huge":[98],"training":[99],"data,":[100],"complex":[101],"understanding":[104],"models":[105],"required":[107],"need":[109],"to":[110],"be":[111],"adjusted":[112],"trained":[114],"continuously.":[115],"We":[116],"explore":[117],"implementation":[118],"formats":[119],"auto":[121],"scaling,":[122],"uninterrupted":[124],"availability.":[125],"In":[126],"particular,":[127],"we":[128,145],"employ":[129],"an":[130],"architecture":[131],"consisting":[132],"separate":[134],"dialog":[135],"management,":[136],"authentication,":[137],"Natural":[139,159],"Language":[140],"Understanding":[141],"(NLU)":[142],"services.":[143],"Finally,":[144],"present":[146],"evaluation":[149],"loosely":[152],"coupled":[153],"chatbot":[154],"system.":[155],"Keywords:":[156],"Cloud":[157],"Deployment,":[158],"understanding,":[161],"Chatbot,":[162],"Performance":[163]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
