{"id":"https://openalex.org/W1983996160","doi":"https://doi.org/10.2308/isys-50355","title":"Co-Creating Value from IT in a Contracted Public Sector Service Environment: Perspectives on COBIT and Val IT","display_name":"Co-Creating Value from IT in a Contracted Public Sector Service Environment: Perspectives on COBIT and Val IT","publication_year":2012,"publication_date":"2012-11-01","ids":{"openalex":"https://openalex.org/W1983996160","doi":"https://doi.org/10.2308/isys-50355","mag":"1983996160"},"language":"en","primary_location":{"id":"doi:10.2308/isys-50355","is_oa":false,"landing_page_url":"https://doi.org/10.2308/isys-50355","pdf_url":null,"source":{"id":"https://openalex.org/S82262387","display_name":"Journal of Information Systems","issn_l":"0888-7985","issn":["0888-7985","1558-7959"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310316290","host_organization_name":"American Accounting Association","host_organization_lineage":["https://openalex.org/P4310316290"],"host_organization_lineage_names":["American Accounting Association"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Systems","raw_type":"journal-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5088023784","display_name":"Carla Wilkin","orcid":"https://orcid.org/0000-0002-3068-2909"},"institutions":[{"id":"https://openalex.org/I56590836","display_name":"Monash University","ror":"https://ror.org/02bfwt286","country_code":"AU","type":"education","lineage":["https://openalex.org/I56590836"]},{"id":"https://openalex.org/I2801239119","display_name":"Australian Regenerative Medicine Institute","ror":"https://ror.org/02qa5kg76","country_code":"AU","type":"facility","lineage":["https://openalex.org/I2801037857","https://openalex.org/I2801239119","https://openalex.org/I56590836"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Carla Wilkin","raw_affiliation_strings":["Monash University","Monash university"],"affiliations":[{"raw_affiliation_string":"Monash University","institution_ids":["https://openalex.org/I2801239119","https://openalex.org/I56590836"]},{"raw_affiliation_string":"Monash university","institution_ids":["https://openalex.org/I2801239119"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5103093603","display_name":"John Campbell","orcid":"https://orcid.org/0000-0002-8089-5304"},"institutions":[{"id":"https://openalex.org/I188329596","display_name":"University of Canberra","ror":"https://ror.org/04s1nv328","country_code":"AU","type":"education","lineage":["https://openalex.org/I188329596"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"John Campbell","raw_affiliation_strings":["University of Canberra","University of Canberra;"],"affiliations":[{"raw_affiliation_string":"University of Canberra","institution_ids":["https://openalex.org/I188329596"]},{"raw_affiliation_string":"University of Canberra;","institution_ids":["https://openalex.org/I188329596"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5078500955","display_name":"Stephen T. Moore","orcid":"https://orcid.org/0000-0002-9587-782X"},"institutions":[{"id":"https://openalex.org/I188329596","display_name":"University of Canberra","ror":"https://ror.org/04s1nv328","country_code":"AU","type":"education","lineage":["https://openalex.org/I188329596"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Stephen Moore","raw_affiliation_strings":["University of Canberra","University of Canberra;"],"affiliations":[{"raw_affiliation_string":"University of Canberra","institution_ids":["https://openalex.org/I188329596"]},{"raw_affiliation_string":"University of Canberra;","institution_ids":["https://openalex.org/I188329596"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5109229135","display_name":"Wim Van Grembergen","orcid":null},"institutions":[{"id":"https://openalex.org/I149213910","display_name":"University of Antwerp","ror":"https://ror.org/008x57b05","country_code":"BE","type":"education","lineage":["https://openalex.org/I149213910"]}],"countries":["BE"],"is_corresponding":false,"raw_author_name":"Wim Van Grembergen","raw_affiliation_strings":["University of Antwerp","UNIVERSITY OF ANTWERP*"],"affiliations":[{"raw_affiliation_string":"University of Antwerp","institution_ids":["https://openalex.org/I149213910"]},{"raw_affiliation_string":"UNIVERSITY OF ANTWERP*","institution_ids":["https://openalex.org/I149213910"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":["https://openalex.org/A5088023784"],"corresponding_institution_ids":["https://openalex.org/I2801239119","https://openalex.org/I56590836"],"apc_list":null,"apc_paid":null,"fwci":4.3306,"has_fulltext":false,"cited_by_count":30,"citation_normalized_percentile":{"value":0.93546713,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"27","issue":"1","first_page":"283","last_page":"306"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9983000159263611,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.9940999746322632,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cobit","display_name":"COBIT","score":0.952581524848938},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.6284196376800537},{"id":"https://openalex.org/keywords/software-deployment","display_name":"Software deployment","score":0.5819827914237976},{"id":"https://openalex.org/keywords/value","display_name":"Value (mathematics)","score":0.5719760656356812},{"id":"https://openalex.org/keywords/corporate-governance","display_name":"Corporate governance","score":0.523147463798523},{"id":"https://openalex.org/keywords/government","display_name":"Government (linguistics)","score":0.5222840309143066},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.4783762991428375},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4773702323436737},{"id":"https://openalex.org/keywords/business-value","display_name":"Business value","score":0.4699948728084564},{"id":"https://openalex.org/keywords/public-sector","display_name":"Public sector","score":0.43832167983055115},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4375944137573242},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.4267837107181549},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.3830330967903137},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.2355465292930603},{"id":"https://openalex.org/keywords/finance","display_name":"Finance","score":0.10383462905883789},{"id":"https://openalex.org/keywords/economics","display_name":"Economics","score":0.08924800157546997}],"concepts":[{"id":"https://openalex.org/C2776723946","wikidata":"https://www.wikidata.org/wiki/Q544025","display_name":"COBIT","level":3,"score":0.952581524848938},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6284196376800537},{"id":"https://openalex.org/C105339364","wikidata":"https://www.wikidata.org/wiki/Q2297740","display_name":"Software deployment","level":2,"score":0.5819827914237976},{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5719760656356812},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.523147463798523},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.5222840309143066},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4783762991428375},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4773702323436737},{"id":"https://openalex.org/C147239956","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Business value","level":3,"score":0.4699948728084564},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.43832167983055115},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4375944137573242},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.4267837107181549},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3830330967903137},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2355465292930603},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.10383462905883789},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.08924800157546997},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C2776943663","wikidata":"https://www.wikidata.org/wiki/Q165687","display_name":"Human capital","level":2,"score":0.0},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.2308/isys-50355","is_oa":false,"landing_page_url":"https://doi.org/10.2308/isys-50355","pdf_url":null,"source":{"id":"https://openalex.org/S82262387","display_name":"Journal of Information Systems","issn_l":"0888-7985","issn":["0888-7985","1558-7959"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":"https://openalex.org/P4310316290","host_organization_name":"American Accounting Association","host_organization_lineage":["https://openalex.org/P4310316290"],"host_organization_lineage_names":["American Accounting Association"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Information Systems","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.4099999964237213}],"awards":[],"funders":[{"id":"https://openalex.org/F4320320380","display_name":"Department of Education, Employment and Workplace Relations, Australian Government","ror":null}],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":54,"referenced_works":["https://openalex.org/W108745789","https://openalex.org/W201765511","https://openalex.org/W252930393","https://openalex.org/W651343909","https://openalex.org/W658821909","https://openalex.org/W1493645886","https://openalex.org/W1526442274","https://openalex.org/W1527311855","https://openalex.org/W1562891728","https://openalex.org/W1581059259","https://openalex.org/W1721421031","https://openalex.org/W1966317382","https://openalex.org/W1971587581","https://openalex.org/W1972970784","https://openalex.org/W1980722144","https://openalex.org/W1989536715","https://openalex.org/W2004246085","https://openalex.org/W2011285909","https://openalex.org/W2022807169","https://openalex.org/W2042137499","https://openalex.org/W2046500054","https://openalex.org/W2059702009","https://openalex.org/W2065240469","https://openalex.org/W2075606589","https://openalex.org/W2080943434","https://openalex.org/W2082075898","https://openalex.org/W2087156061","https://openalex.org/W2090649853","https://openalex.org/W2119816321","https://openalex.org/W2119888672","https://openalex.org/W2124179048","https://openalex.org/W2126840412","https://openalex.org/W2130457181","https://openalex.org/W2141951329","https://openalex.org/W2157672085","https://openalex.org/W2170081088","https://openalex.org/W2185941801","https://openalex.org/W2187647407","https://openalex.org/W2621340340","https://openalex.org/W2769956067","https://openalex.org/W2789588451","https://openalex.org/W2966816487","https://openalex.org/W2998484370","https://openalex.org/W3123397884","https://openalex.org/W3176884702","https://openalex.org/W4230283234","https://openalex.org/W4231429449","https://openalex.org/W4233646416","https://openalex.org/W4388416724","https://openalex.org/W6609661160","https://openalex.org/W6631535301","https://openalex.org/W6634716460","https://openalex.org/W6651615626","https://openalex.org/W6766874230"],"related_works":["https://openalex.org/W2267495284","https://openalex.org/W2480686330","https://openalex.org/W2645964110","https://openalex.org/W1986237341","https://openalex.org/W2538333631","https://openalex.org/W2162993842","https://openalex.org/W2157558265","https://openalex.org/W4293075472","https://openalex.org/W4230729851","https://openalex.org/W2233425842"],"abstract_inverted_index":{"ABSTRACT":[0],"Research":[1],"that":[2],"examines":[3],"Information":[4],"Technology":[5],"(IT)":[6],"value":[7,83,101],"has":[8],"called":[9],"for":[10],"studies":[11],"to":[12,69,81,112,118,125],"explore":[13],"the":[14,26,49,75,87,122],"co-creation":[15,58],"of":[16,28,77,99],"value,":[17],"including":[18],"in":[19,31,102,128],"multi-firm":[20,104],"environments.":[21,130],"This":[22],"study":[23],"draws":[24],"upon":[25],"practice":[27],"IT":[29,35,85,92,117],"governance":[30],"a":[32,51,78,103],"successful":[33],"large-scale":[34],"deployment,":[36],"wherein":[37],"private":[38],"and":[39,66,86,90,115],"public":[40],"firms":[41],"were":[42],"involved":[43],"as":[44],"customer":[45],"service":[46],"providers":[47],"with":[48],"principal,":[50],"large":[52],"government":[53],"department.":[54],"Drawing":[55],"on":[56],"customer-centric":[57],"concepts":[59],"from":[60,84],"marketing":[61],"research,":[62],"through":[63],"comparative":[64],"analysis":[65,108],"related":[67],"application":[68],"our":[70,107],"case":[71],"study,":[72],"we":[73,96],"detail":[74],"merit":[76],"service-oriented":[79],"approach":[80],"co-creating":[82],"assistance":[88],"COBIT":[89,114],"Val":[91,116],"can":[93],"provide.":[94],"Importantly,":[95],"identified":[97],"determinates":[98],"co-created":[100],"environment,":[105],"although":[106],"reveals":[109],"some":[110],"need":[111],"evolve":[113],"improve":[119],"guidance":[120],"regarding":[121],"mechanisms":[123],"required":[124],"achieve":[126],"this":[127],"such":[129]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":3},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":4},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":7}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}
