{"id":"https://openalex.org/W4385822448","doi":"https://doi.org/10.21437/interspeech.2023-1791","title":"Listening To Silences In Contact Center Conversations Using Textual Cues","display_name":"Listening To Silences In Contact Center Conversations Using Textual Cues","publication_year":2023,"publication_date":"2023-08-14","ids":{"openalex":"https://openalex.org/W4385822448","doi":"https://doi.org/10.21437/interspeech.2023-1791"},"language":"en","primary_location":{"id":"doi:10.21437/interspeech.2023-1791","is_oa":false,"landing_page_url":"http://dx.doi.org/10.21437/interspeech.2023-1791","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"INTERSPEECH 2023","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108856999","display_name":"Digvijay Anil Ingle","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Digvijay Anil Ingle","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5101963151","display_name":"Ayush Kumar","orcid":"https://orcid.org/0000-0001-6912-9740"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ayush Kumar","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5106182403","display_name":"Jithendra Vepa","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jithendra Vepa","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.2010101,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"2688","last_page":"2692"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10383","display_name":"Language, Discourse, Communication Strategies","score":0.6535000205039978,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10383","display_name":"Language, Discourse, Communication Strategies","score":0.6535000205039978,"subfield":{"id":"https://openalex.org/subfields/1203","display_name":"Language and Linguistics"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12593","display_name":"Communication in Education and Healthcare","score":0.5892999768257141,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11148","display_name":"Language, Metaphor, and Cognition","score":0.5508000254631042,"subfield":{"id":"https://openalex.org/subfields/3205","display_name":"Experimental and Cognitive Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/active-listening","display_name":"Active listening","score":0.8340197801589966},{"id":"https://openalex.org/keywords/center","display_name":"Center (category theory)","score":0.6284909248352051},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5288974642753601},{"id":"https://openalex.org/keywords/speech-recognition","display_name":"Speech recognition","score":0.3462200164794922},{"id":"https://openalex.org/keywords/communication","display_name":"Communication","score":0.25907695293426514},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.19291046261787415}],"concepts":[{"id":"https://openalex.org/C177291462","wikidata":"https://www.wikidata.org/wiki/Q423038","display_name":"Active listening","level":2,"score":0.8340197801589966},{"id":"https://openalex.org/C2779463800","wikidata":"https://www.wikidata.org/wiki/Q5062222","display_name":"Center (category theory)","level":2,"score":0.6284909248352051},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5288974642753601},{"id":"https://openalex.org/C28490314","wikidata":"https://www.wikidata.org/wiki/Q189436","display_name":"Speech recognition","level":1,"score":0.3462200164794922},{"id":"https://openalex.org/C46312422","wikidata":"https://www.wikidata.org/wiki/Q11024","display_name":"Communication","level":1,"score":0.25907695293426514},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.19291046261787415},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C8010536","wikidata":"https://www.wikidata.org/wiki/Q160398","display_name":"Crystallography","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.21437/interspeech.2023-1791","is_oa":false,"landing_page_url":"http://dx.doi.org/10.21437/interspeech.2023-1791","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"INTERSPEECH 2023","raw_type":"proceedings-article"}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.4399999976158142,"id":"https://metadata.un.org/sdg/4","display_name":"Quality Education"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4391375266","https://openalex.org/W2748952813","https://openalex.org/W2317723112","https://openalex.org/W2475724061","https://openalex.org/W2773393136","https://openalex.org/W2174706483","https://openalex.org/W2997121352","https://openalex.org/W419536403","https://openalex.org/W2506280730","https://openalex.org/W4237969969"],"abstract_inverted_index":null,"counts_by_year":[],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
