{"id":"https://openalex.org/W1865217175","doi":"https://doi.org/10.21437/eurospeech.2003-264","title":"The use of confidence measures in vector based call-routing","display_name":"The use of confidence measures in vector based call-routing","publication_year":2003,"publication_date":"2003-09-01","ids":{"openalex":"https://openalex.org/W1865217175","doi":"https://doi.org/10.21437/eurospeech.2003-264","mag":"1865217175"},"language":"en","primary_location":{"id":"doi:10.21437/eurospeech.2003-264","is_oa":false,"landing_page_url":"https://doi.org/10.21437/eurospeech.2003-264","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"8th European Conference on Speech Communication and Technology (Eurospeech 2003)","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103796951","display_name":"Stephen Cox","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Stephen J. Cox","raw_affiliation_strings":["School of Computing Sciences"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing Sciences","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5063431577","display_name":"Gavin C. Cawley","orcid":"https://orcid.org/0000-0002-4118-9095"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Gavin Cawley","raw_affiliation_strings":["School of Computing Sciences"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Computing Sciences","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.5108,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.61877575,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"633","last_page":"636"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.993399977684021,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.993399977684021,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12203","display_name":"Mobile Agent-Based Network Management","score":0.9890000224113464,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10575","display_name":"Wireless Communication Networks Research","score":0.9843000173568726,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.7293099164962769},{"id":"https://openalex.org/keywords/routing","display_name":"Routing (electronic design automation)","score":0.6775742173194885},{"id":"https://openalex.org/keywords/task","display_name":"Task (project management)","score":0.5363472700119019},{"id":"https://openalex.org/keywords/multipath-routing","display_name":"Multipath routing","score":0.42977476119995117},{"id":"https://openalex.org/keywords/static-routing","display_name":"Static routing","score":0.3083537518978119},{"id":"https://openalex.org/keywords/routing-protocol","display_name":"Routing protocol","score":0.17327237129211426},{"id":"https://openalex.org/keywords/computer-network","display_name":"Computer network","score":0.15772920846939087},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.10884419083595276}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.7293099164962769},{"id":"https://openalex.org/C74172769","wikidata":"https://www.wikidata.org/wiki/Q1446839","display_name":"Routing (electronic design automation)","level":2,"score":0.6775742173194885},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.5363472700119019},{"id":"https://openalex.org/C76522221","wikidata":"https://www.wikidata.org/wiki/Q5035396","display_name":"Multipath routing","level":5,"score":0.42977476119995117},{"id":"https://openalex.org/C204948658","wikidata":"https://www.wikidata.org/wiki/Q1119410","display_name":"Static routing","level":4,"score":0.3083537518978119},{"id":"https://openalex.org/C104954878","wikidata":"https://www.wikidata.org/wiki/Q1648707","display_name":"Routing protocol","level":3,"score":0.17327237129211426},{"id":"https://openalex.org/C31258907","wikidata":"https://www.wikidata.org/wiki/Q1301371","display_name":"Computer network","level":1,"score":0.15772920846939087},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.10884419083595276},{"id":"https://openalex.org/C201995342","wikidata":"https://www.wikidata.org/wiki/Q682496","display_name":"Systems engineering","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.21437/eurospeech.2003-264","is_oa":false,"landing_page_url":"https://doi.org/10.21437/eurospeech.2003-264","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"8th European Conference on Speech Communication and Technology (Eurospeech 2003)","raw_type":"proceedings-article"},{"id":"pmh:oai:ueaeprints.uea.ac.uk:21564","is_oa":false,"landing_page_url":"https://ueaeprints.uea.ac.uk/id/eprint/21564/","pdf_url":null,"source":{"id":"https://openalex.org/S4306400384","display_name":"UEA Digital Repository (University of East Anglia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I1118541","host_organization_name":"University of East Anglia","host_organization_lineage":["https://openalex.org/I1118541"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference or Workshop Item"}],"best_oa_location":null,"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":7,"referenced_works":["https://openalex.org/W1676280465","https://openalex.org/W1732656017","https://openalex.org/W2105992791","https://openalex.org/W2119821739","https://openalex.org/W2119907552","https://openalex.org/W2130169233","https://openalex.org/W2169985655"],"related_works":["https://openalex.org/W757657516","https://openalex.org/W2539097916","https://openalex.org/W4377970799","https://openalex.org/W2944616377","https://openalex.org/W3127002380","https://openalex.org/W2251995179","https://openalex.org/W2556128816","https://openalex.org/W2351878639","https://openalex.org/W2181601090","https://openalex.org/W2768774055"],"abstract_inverted_index":{"In":[0,21],"previous":[1],"work,":[2],"we":[3,24],"experimented":[4],"with":[5],"different":[6],"techniques":[7],"of":[8,15,40],"vector-based":[9],"call":[10],"routing,":[11],"using":[12,114],"the":[13,16,26,30,38,46,50,53,61,65,69,104],"transcriptions":[14,35],"queries":[17],"to":[18,44,75],"compare":[19],"algorithms.":[20],"this":[22],"paper,":[23],"base":[25],"routing":[27,79,82,99,109],"decisions":[28,110],"on":[29],"recogniser":[31,54,66,105],"output":[32,63],"rather":[33],"than":[34],"and":[36,67,72,81],"examine":[37],"use":[39],"confidence":[41,107],"measures":[42],"(CMs)":[43],"combat":[45],"problems":[47],"caused":[48],"by":[49,103],"\"noise\"":[51],"in":[52,108],"output.":[55],"CMs":[56],"are":[57,73,85],"derived":[58],"for":[59,68,87],"both":[60,78],"words":[62],"from":[64],"routings":[70],"themselves":[71],"used":[74],"investigate":[76],"improving":[77],"accuracy":[80],"confidence.":[83],"Results":[84],"given":[86],"a":[88],"35":[89],"route":[90],"retail":[91],"store":[92],"enquiry-point":[93],"task.":[94],"They":[95],"suggest":[96],"that":[97],"although":[98],"error":[100],"is":[101],"controlled":[102],"error-rate,":[106],"can":[111],"be":[112],"improved":[113],"these":[115],"techniques.":[116]},"counts_by_year":[{"year":2014,"cited_by_count":1}],"updated_date":"2026-07-29T14:22:42.915294","created_date":"2025-10-10T00:00:00"}
