{"id":"https://openalex.org/W2972988248","doi":"https://doi.org/10.18653/v1/w19-5942","title":"A Crowd-based Evaluation of Abuse Response Strategies in Conversational Agents","display_name":"A Crowd-based Evaluation of Abuse Response Strategies in Conversational Agents","publication_year":2019,"publication_date":"2019-01-01","ids":{"openalex":"https://openalex.org/W2972988248","doi":"https://doi.org/10.18653/v1/w19-5942","mag":"2972988248"},"language":"en","primary_location":{"id":"doi:10.18653/v1/w19-5942","is_oa":true,"landing_page_url":"https://doi.org/10.18653/v1/w19-5942","pdf_url":"https://www.aclweb.org/anthology/W19-5942.pdf","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 20th Annual SIGdial Meeting on Discourse and Dialogue","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["arxiv","crossref","datacite"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.aclweb.org/anthology/W19-5942.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5016745814","display_name":"Amanda Cercas Curry","orcid":"https://orcid.org/0000-0002-5576-2550"},"institutions":[{"id":"https://openalex.org/I32062511","display_name":"Heriot-Watt University","ror":"https://ror.org/04mghma93","country_code":"GB","type":"education","lineage":["https://openalex.org/I32062511"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Amanda Cercas Curry","raw_affiliation_strings":["Interaction Lab Heriot-Watt University Edinburgh, UK","Heriot Watt University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Interaction Lab Heriot-Watt University Edinburgh, UK","institution_ids":["https://openalex.org/I32062511"]},{"raw_affiliation_string":"Heriot Watt University","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5076593865","display_name":"Verena Rieser","orcid":"https://orcid.org/0000-0001-6117-4395"},"institutions":[{"id":"https://openalex.org/I32062511","display_name":"Heriot-Watt University","ror":"https://ror.org/04mghma93","country_code":"GB","type":"education","lineage":["https://openalex.org/I32062511"]}],"countries":["GB"],"is_corresponding":false,"raw_author_name":"Verena Rieser","raw_affiliation_strings":["Interaction Lab Heriot-Watt University Edinburgh, UK","Heriot Watt University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Interaction Lab Heriot-Watt University Edinburgh, UK","institution_ids":["https://openalex.org/I32062511"]},{"raw_affiliation_string":"Heriot Watt University","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I32062511"],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":5,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"361","last_page":"366"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12262","display_name":"Hate Speech and Cyberbullying Detection","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12262","display_name":"Hate Speech and Cyberbullying Detection","score":0.998199999332428,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9842000007629395,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":0.9772999882698059,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/politeness","display_name":"Politeness","score":0.6383079290390015},{"id":"https://openalex.org/keywords/perception","display_name":"Perception","score":0.6025661826133728},{"id":"https://openalex.org/keywords/scale","display_name":"Scale (ratio)","score":0.5233896374702454},{"id":"https://openalex.org/keywords/psychology","display_name":"Psychology","score":0.4601270854473114},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.42546045780181885},{"id":"https://openalex.org/keywords/applied-psychology","display_name":"Applied psychology","score":0.34252405166625977},{"id":"https://openalex.org/keywords/computer-security","display_name":"Computer security","score":0.3412051200866699},{"id":"https://openalex.org/keywords/social-psychology","display_name":"Social psychology","score":0.3249446153640747},{"id":"https://openalex.org/keywords/political-science","display_name":"Political science","score":0.1291651427745819},{"id":"https://openalex.org/keywords/geography","display_name":"Geography","score":0.07124260067939758}],"concepts":[{"id":"https://openalex.org/C61123122","wikidata":"https://www.wikidata.org/wiki/Q281287","display_name":"Politeness","level":2,"score":0.6383079290390015},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6025661826133728},{"id":"https://openalex.org/C2778755073","wikidata":"https://www.wikidata.org/wiki/Q10858537","display_name":"Scale (ratio)","level":2,"score":0.5233896374702454},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4601270854473114},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.42546045780181885},{"id":"https://openalex.org/C75630572","wikidata":"https://www.wikidata.org/wiki/Q538904","display_name":"Applied psychology","level":1,"score":0.34252405166625977},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.3412051200866699},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3249446153640747},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.1291651427745819},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.07124260067939758},{"id":"https://openalex.org/C58640448","wikidata":"https://www.wikidata.org/wiki/Q42515","display_name":"Cartography","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.18653/v1/w19-5942","is_oa":true,"landing_page_url":"https://doi.org/10.18653/v1/w19-5942","pdf_url":"https://www.aclweb.org/anthology/W19-5942.pdf","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 20th Annual SIGdial Meeting on Discourse and Dialogue","raw_type":"proceedings-article"},{"id":"pmh:oai:arXiv.org:1909.04387","is_oa":true,"landing_page_url":"http://arxiv.org/abs/1909.04387","pdf_url":"https://arxiv.org/pdf/1909.04387","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},{"id":"mag:2972988248","is_oa":true,"landing_page_url":"https://arxiv.org/pdf/1909.04387.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"arXiv (Cornell University)","raw_type":null},{"id":"doi:10.48550/arxiv.1909.04387","is_oa":true,"landing_page_url":"https://doi.org/10.48550/arxiv.1909.04387","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":null,"raw_source_name":null,"raw_type":"Preprint"}],"best_oa_location":{"id":"doi:10.18653/v1/w19-5942","is_oa":true,"landing_page_url":"https://doi.org/10.18653/v1/w19-5942","pdf_url":"https://www.aclweb.org/anthology/W19-5942.pdf","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 20th Annual SIGdial Meeting on Discourse and Dialogue","raw_type":"proceedings-article"},"sustainable_development_goals":[{"score":0.7799999713897705,"id":"https://metadata.un.org/sdg/16","display_name":"Peace, Justice and strong institutions"}],"awards":[{"id":"https://openalex.org/G5709710992","display_name":null,"funder_award_id":"EP/N017536/1","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"},{"id":"https://openalex.org/G6629039517","display_name":null,"funder_award_id":"EP/M005429/1","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"},{"id":"https://openalex.org/G8495392564","display_name":"DILiGENt: Domain-Independent Language Generation","funder_award_id":"EP/M005429/1","funder_id":"https://openalex.org/F4320334627","funder_display_name":"Engineering and Physical Sciences Research Council"}],"funders":[{"id":"https://openalex.org/F4320334627","display_name":"Engineering and Physical Sciences Research Council","ror":"https://ror.org/0439y7842"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W2972988248.pdf","grobid_xml":"https://content.openalex.org/works/W2972988248.grobid-xml"},"referenced_works_count":16,"referenced_works":["https://openalex.org/W188088074","https://openalex.org/W821746533","https://openalex.org/W1591706642","https://openalex.org/W1654173042","https://openalex.org/W2026796750","https://openalex.org/W2076646346","https://openalex.org/W2101900802","https://openalex.org/W2153975459","https://openalex.org/W2508316494","https://openalex.org/W2804123348","https://openalex.org/W2914941609","https://openalex.org/W2942915765","https://openalex.org/W2946151048","https://openalex.org/W2962994477","https://openalex.org/W2963919731","https://openalex.org/W3102195370"],"related_works":["https://openalex.org/W2979592845","https://openalex.org/W2801150160","https://openalex.org/W2978889344","https://openalex.org/W3119302692","https://openalex.org/W3212671995","https://openalex.org/W2403043476","https://openalex.org/W2782603475","https://openalex.org/W1995620904","https://openalex.org/W2141724698","https://openalex.org/W1556746475","https://openalex.org/W2599656787","https://openalex.org/W3205171733","https://openalex.org/W2808663347","https://openalex.org/W3150203995","https://openalex.org/W2979969989","https://openalex.org/W3144409226","https://openalex.org/W1964489556","https://openalex.org/W3176394200","https://openalex.org/W2128196319","https://openalex.org/W2993700752"],"abstract_inverted_index":{"How":[0],"should":[1],"conversational":[2],"agents":[3],"respond":[4],"to":[5],"verbal":[6],"abuse":[7,22,62],"through":[8],"the":[9,43,57,60,64],"user?":[10],"To":[11],"answer":[12],"this":[13],"question,":[14],"we":[15,74],"conduct":[16],"a":[17],"large-scale":[18],"crowdsourced":[19],"evaluation":[20],"of":[21,59,67,88],"response":[23,69],"strategies":[24,48],"employed":[25],"by":[26],"current":[27],"state-of-the-art":[28],"systems.":[29],"Our":[30],"results":[31],"show":[32],"that":[33,76],"some":[34],"strategies,":[35],"such":[36,51],"as":[37,52,54,56],"\"polite":[38],"refusal\"":[39],"score":[40],"highly":[41],"across":[42],"board,":[44],"while":[45],"for":[46],"other":[47],"demographic":[49],"factors,":[50],"age,":[53],"well":[55],"severity":[58],"preceding":[61],"influence":[63],"user's":[65],"perception":[66],"which":[68],"is":[70],"appropriate.":[71],"In":[72],"addition,":[73],"find":[75],"most":[77],"data-driven":[78],"models":[79],"lag":[80],"behind":[81],"rule-based":[82],"or":[83],"commercial":[84],"systems":[85],"in":[86],"terms":[87],"their":[89],"perceived":[90],"appropriateness.":[91]},"counts_by_year":[{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1}],"updated_date":"2026-07-14T23:27:15.235271","created_date":"2025-10-10T00:00:00"}