{"id":"https://openalex.org/W7166799017","doi":"https://doi.org/10.18653/v1/2026.findings-acl.180","title":"SEAD: Self-Evolving Agent for Multi-Turn Service Dialogue","display_name":"SEAD: Self-Evolving Agent for Multi-Turn Service Dialogue","publication_year":2026,"publication_date":"2026-01-01","ids":{"openalex":"https://openalex.org/W7166799017","doi":"https://doi.org/10.18653/v1/2026.findings-acl.180"},"language":null,"primary_location":{"id":"doi:10.18653/v1/2026.findings-acl.180","is_oa":true,"landing_page_url":"https://doi.org/10.18653/v1/2026.findings-acl.180","pdf_url":"https://aclanthology.org/2026.findings-acl.180.pdf","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Findings of the Association for Computational Linguistics: ACL 2026","raw_type":"proceedings-article"},"type":"conference-paper","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://aclanthology.org/2026.findings-acl.180.pdf","any_repository_has_fulltext":null},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5139785636","display_name":"Yuqin Dai","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Yuqin Dai","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5139758246","display_name":"Ning Gao","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ning Gao","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5139807877","display_name":"Wei Zhang","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Wei Zhang","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5139835241","display_name":"Jie Wang","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jie Wang","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5139844872","display_name":"Luozichen","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Luozichen","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5139772526","display_name":"Ruiyuan Wu","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ruiyuan Wu","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5139785014","display_name":"Jinpeng Wang","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jinpeng Wang","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5139718707","display_name":"Chaozheng Wang","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Chaozheng Wang","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.76427938,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"3674","last_page":"3684"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.8486999869346619,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.8486999869346619,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10709","display_name":"Social Robot Interaction and HRI","score":0.03790000081062317,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10456","display_name":"Multi-Agent Systems and Negotiation","score":0.012600000016391277,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.47609999775886536},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.3095000088214874},{"id":"https://openalex.org/keywords/action","display_name":"Action (physics)","score":0.3091000020503998},{"id":"https://openalex.org/keywords/service-provider","display_name":"Service provider","score":0.296099990606308},{"id":"https://openalex.org/keywords/key","display_name":"Key (lock)","score":0.2728999853134155}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.47609999775886536},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4178999960422516},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.4027000069618225},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3555000126361847},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3183000087738037},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.31310001015663147},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.3095000088214874},{"id":"https://openalex.org/C2780791683","wikidata":"https://www.wikidata.org/wiki/Q846785","display_name":"Action (physics)","level":2,"score":0.3091000020503998},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.296099990606308},{"id":"https://openalex.org/C26517878","wikidata":"https://www.wikidata.org/wiki/Q228039","display_name":"Key (lock)","level":2,"score":0.2728999853134155},{"id":"https://openalex.org/C9652623","wikidata":"https://www.wikidata.org/wiki/Q190109","display_name":"Field (mathematics)","level":2,"score":0.26750001311302185},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.2651999890804291},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.25929999351501465},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.25290000438690186}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.18653/v1/2026.findings-acl.180","is_oa":true,"landing_page_url":"https://doi.org/10.18653/v1/2026.findings-acl.180","pdf_url":"https://aclanthology.org/2026.findings-acl.180.pdf","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Findings of the Association for Computational Linguistics: ACL 2026","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.18653/v1/2026.findings-acl.180","is_oa":true,"landing_page_url":"https://doi.org/10.18653/v1/2026.findings-acl.180","pdf_url":"https://aclanthology.org/2026.findings-acl.180.pdf","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Findings of the Association for Computational Linguistics: ACL 2026","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W7166799017.pdf","grobid_xml":"https://content.openalex.org/works/W7166799017.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":[],"abstract_inverted_index":{"Large":[0],"Language":[1],"Models":[2,115],"have":[3],"demonstrated":[4],"remarkable":[5],"capabilities":[6],"in":[7,15],"open-domain":[8],"dialogues.However,":[9],"current":[10],"methods":[11],"exhibit":[12],"suboptimal":[13],"performance":[14],"service":[16],"dialogues,":[17],"as":[18,104],"they":[19],"rely":[20],"on":[21,90],"noisy,":[22],"low-quality":[23],"human":[24,63],"conversation":[25],"data.This":[26],"limitation":[27],"arises":[28],"from":[29],"data":[30],"scarcity":[31],"and":[32,83,116,126],"the":[33,95],"difficulty":[34],"of":[35],"simulating":[36],"authentic,":[37],"goal-oriented":[38],"user":[39,66,77],"behaviors.To":[40],"address":[41],"these":[42],"issues,":[43],"we":[44],"propose":[45],"SEAD":[46,110],"(Self-Evolving":[47],"Agent":[48],"for":[49],"Service":[50],"Dialogue),":[51],"a":[52,71,84],"framework":[53],"that":[54,74,88,109],"enables":[55],"agents":[56],"to":[57,79],"learn":[58],"effective":[59],"strategies":[60],"without":[61],"large-scale":[62],"annotations.SEAD":[64],"decouples":[65],"modeling":[67],"into":[68],"two":[69],"components:":[70],"Profile":[72],"Controller":[73],"generates":[75],"diverse":[76],"states":[78],"manage":[80],"training":[81,99],"curriculum,":[82],"User":[85],"Role-play":[86],"Model":[87],"focuses":[89],"realistic":[91],"role-playing.This":[92],"design":[93],"ensures":[94],"environment":[96],"provides":[97],"adaptive":[98],"scenarios":[100],"rather":[101],"than":[102],"acting":[103],"an":[105],"unfair":[106],"adversary.Experiments":[107],"demonstrate":[108],"significantly":[111],"outperforms":[112],"Open-source":[113],"Foundation":[114],"Closed-source":[117],"Commercial":[118],"Models,":[119],"improving":[120],"task":[121],"completion":[122],"rate":[123],"by":[124,129],"17.6%":[125],"dialogue":[127],"efficiency":[128],"11.1%.":[130]},"counts_by_year":[],"updated_date":"2026-08-21T09:56:20.448147","created_date":"2026-07-02T00:00:00"}