{"id":"https://openalex.org/W3023614204","doi":"https://doi.org/10.18653/v1/2020.acl-main.652","title":"DoQA - Accessing Domain-Specific FAQs via Conversational QA","display_name":"DoQA - Accessing Domain-Specific FAQs via Conversational QA","publication_year":2020,"publication_date":"2020-01-01","ids":{"openalex":"https://openalex.org/W3023614204","doi":"https://doi.org/10.18653/v1/2020.acl-main.652","mag":"3023614204"},"language":"en","primary_location":{"id":"doi:10.18653/v1/2020.acl-main.652","is_oa":true,"landing_page_url":"https://doi.org/10.18653/v1/2020.acl-main.652","pdf_url":"https://www.aclweb.org/anthology/2020.acl-main.652.pdf","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 58th Annual Meeting of the Association for Computational Linguistics","raw_type":"proceedings-article"},"type":"preprint","indexed_in":["arxiv","crossref","datacite"],"open_access":{"is_oa":true,"oa_status":"gold","oa_url":"https://www.aclweb.org/anthology/2020.acl-main.652.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5029553067","display_name":"Jon Ander Campos","orcid":null},"institutions":[{"id":"https://openalex.org/I169108374","display_name":"University of the Basque Country","ror":"https://ror.org/000xsnr85","country_code":"ES","type":"education","lineage":["https://openalex.org/I169108374"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Jon Ander Campos","raw_affiliation_strings":["University of the Basque Country (UPV/EHU)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of the Basque Country (UPV/EHU)","institution_ids":["https://openalex.org/I169108374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5061764279","display_name":"Arantxa Otegi","orcid":"https://orcid.org/0000-0002-9829-2296"},"institutions":[{"id":"https://openalex.org/I169108374","display_name":"University of the Basque Country","ror":"https://ror.org/000xsnr85","country_code":"ES","type":"education","lineage":["https://openalex.org/I169108374"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Arantxa Otegi","raw_affiliation_strings":["University of the Basque Country (UPV/EHU)","University of the Basque Country, Leioa, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of the Basque Country (UPV/EHU)","institution_ids":["https://openalex.org/I169108374"]},{"raw_affiliation_string":"University of the Basque Country, Leioa, Spain","institution_ids":["https://openalex.org/I169108374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5053230169","display_name":"Aitor Soroa","orcid":"https://orcid.org/0000-0001-8573-2654"},"institutions":[{"id":"https://openalex.org/I169108374","display_name":"University of the Basque Country","ror":"https://ror.org/000xsnr85","country_code":"ES","type":"education","lineage":["https://openalex.org/I169108374"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Aitor Soroa","raw_affiliation_strings":["University of the Basque Country (UPV/EHU)","University of the Basque Country, Leioa, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of the Basque Country (UPV/EHU)","institution_ids":["https://openalex.org/I169108374"]},{"raw_affiliation_string":"University of the Basque Country, Leioa, Spain","institution_ids":["https://openalex.org/I169108374"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5018584668","display_name":"Jan Deriu","orcid":"https://orcid.org/0000-0002-8405-1344"},"institutions":[{"id":"https://openalex.org/I858936495","display_name":"ZHAW Zurich University of Applied Sciences","ror":"https://ror.org/05pmsvm27","country_code":"CH","type":"education","lineage":["https://openalex.org/I858936495"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Jan Deriu","raw_affiliation_strings":["Zurich University of Applied Sciences (ZHAW)","ZHAW Zurich University of Applied Sciences, Winterthur, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Zurich University of Applied Sciences (ZHAW)","institution_ids":["https://openalex.org/I858936495"]},{"raw_affiliation_string":"ZHAW Zurich University of Applied Sciences, Winterthur, Switzerland","institution_ids":["https://openalex.org/I858936495"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5077273985","display_name":"Mark Cieliebak","orcid":"https://orcid.org/0009-0007-3059-8516"},"institutions":[{"id":"https://openalex.org/I858936495","display_name":"ZHAW Zurich University of Applied Sciences","ror":"https://ror.org/05pmsvm27","country_code":"CH","type":"education","lineage":["https://openalex.org/I858936495"]}],"countries":["CH"],"is_corresponding":false,"raw_author_name":"Mark Cieliebak","raw_affiliation_strings":["Zurich University of Applied Sciences (ZHAW)","ZHAW Zurich University of Applied Sciences, Winterthur, Switzerland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Zurich University of Applied Sciences (ZHAW)","institution_ids":["https://openalex.org/I858936495"]},{"raw_affiliation_string":"ZHAW Zurich University of Applied Sciences, Winterthur, Switzerland","institution_ids":["https://openalex.org/I858936495"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5047151336","display_name":"Eneko Agirre","orcid":"https://orcid.org/0000-0002-0195-4899"},"institutions":[{"id":"https://openalex.org/I169108374","display_name":"University of the Basque Country","ror":"https://ror.org/000xsnr85","country_code":"ES","type":"education","lineage":["https://openalex.org/I169108374"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Eneko Agirre","raw_affiliation_strings":["University of the Basque Country (UPV/EHU)","University of the Basque Country, Leioa, Spain"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of the Basque Country (UPV/EHU)","institution_ids":["https://openalex.org/I169108374"]},{"raw_affiliation_string":"University of the Basque Country, Leioa, Spain","institution_ids":["https://openalex.org/I169108374"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":6,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.1354,"has_fulltext":true,"cited_by_count":2,"citation_normalized_percentile":{"value":0.53825676,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":null,"issue":null,"first_page":"7302","last_page":"7314"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10028","display_name":"Topic Modeling","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10181","display_name":"Natural Language Processing Techniques","score":0.9994000196456909,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12031","display_name":"Speech and dialogue systems","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.8309215307235718},{"id":"https://openalex.org/keywords/domain","display_name":"Domain (mathematical analysis)","score":0.7088595628738403},{"id":"https://openalex.org/keywords/crowdsourcing","display_name":"Crowdsourcing","score":0.6963105201721191},{"id":"https://openalex.org/keywords/frequently-asked-questions","display_name":"Frequently asked questions","score":0.6621088981628418},{"id":"https://openalex.org/keywords/wizard","display_name":"Wizard","score":0.585261344909668},{"id":"https://openalex.org/keywords/question-answering","display_name":"Question answering","score":0.5762697458267212},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.5060085654258728},{"id":"https://openalex.org/keywords/dialog-system","display_name":"Dialog system","score":0.4560120701789856},{"id":"https://openalex.org/keywords/quality","display_name":"Quality (philosophy)","score":0.4249122738838196},{"id":"https://openalex.org/keywords/natural-language-processing","display_name":"Natural language processing","score":0.4140964150428772},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.3236558437347412},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.2985568940639496}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8309215307235718},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.7088595628738403},{"id":"https://openalex.org/C62230096","wikidata":"https://www.wikidata.org/wiki/Q275969","display_name":"Crowdsourcing","level":2,"score":0.6963105201721191},{"id":"https://openalex.org/C3018615553","wikidata":"https://www.wikidata.org/wiki/Q189293","display_name":"Frequently asked questions","level":2,"score":0.6621088981628418},{"id":"https://openalex.org/C2776784076","wikidata":"https://www.wikidata.org/wiki/Q580334","display_name":"Wizard","level":2,"score":0.585261344909668},{"id":"https://openalex.org/C44291984","wikidata":"https://www.wikidata.org/wiki/Q1074173","display_name":"Question answering","level":2,"score":0.5762697458267212},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.5060085654258728},{"id":"https://openalex.org/C190954187","wikidata":"https://www.wikidata.org/wiki/Q5270587","display_name":"Dialog system","level":3,"score":0.4560120701789856},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.4249122738838196},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.4140964150428772},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.3236558437347412},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.2985568940639496},{"id":"https://openalex.org/C509550671","wikidata":"https://www.wikidata.org/wiki/Q126945","display_name":"Medical education","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C173853756","wikidata":"https://www.wikidata.org/wiki/Q86915","display_name":"Dialog box","level":2,"score":0.0},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":6,"locations":[{"id":"doi:10.18653/v1/2020.acl-main.652","is_oa":true,"landing_page_url":"https://doi.org/10.18653/v1/2020.acl-main.652","pdf_url":"https://www.aclweb.org/anthology/2020.acl-main.652.pdf","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 58th Annual Meeting of the Association for Computational Linguistics","raw_type":"proceedings-article"},{"id":"pmh:oai:arXiv.org:2005.01328","is_oa":true,"landing_page_url":"http://arxiv.org/abs/2005.01328","pdf_url":"https://arxiv.org/pdf/2005.01328","source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"},{"id":"mag:3023614204","is_oa":true,"landing_page_url":"https://arxiv.org/pdf/2005.01328","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"arXiv (Cornell University)","raw_type":null},{"id":"pmh:oai:digitalcollection.zhaw.ch:11475/20320","is_oa":true,"landing_page_url":"https://hdl.handle.net/11475/20320","pdf_url":null,"source":{"id":"https://openalex.org/S4306401810","display_name":"Z\u00fcrcher Hochschule f\u00fcr Angewandte Wissenschaften digital collection (Zurich University of Applied Sciences)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I200744771","host_organization_name":"ZHAW Zurich University of Applied Sciences","host_organization_lineage":["https://openalex.org/I200744771"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Text"},{"id":"doi:10.48550/arxiv.2005.01328","is_oa":true,"landing_page_url":"https://doi.org/10.48550/arxiv.2005.01328","pdf_url":null,"source":{"id":"https://openalex.org/S4306400194","display_name":"arXiv (Cornell University)","issn_l":null,"issn":null,"is_oa":true,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I205783295","host_organization_name":"Cornell University","host_organization_lineage":["https://openalex.org/I205783295"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":null,"raw_source_name":null,"raw_type":"article-journal"},{"id":"doi:10.21256/zhaw-20320","is_oa":true,"landing_page_url":"https://doi.org/10.21256/zhaw-20320","pdf_url":null,"source":{"id":"https://openalex.org/S7407051289","display_name":"ZHAW Digital Collection","issn_l":null,"issn":[],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":null,"is_accepted":false,"is_published":null,"raw_source_name":null,"raw_type":"article-journal"}],"best_oa_location":{"id":"doi:10.18653/v1/2020.acl-main.652","is_oa":true,"landing_page_url":"https://doi.org/10.18653/v1/2020.acl-main.652","pdf_url":"https://www.aclweb.org/anthology/2020.acl-main.652.pdf","source":null,"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Proceedings of the 58th Annual Meeting of the Association for Computational Linguistics","raw_type":"proceedings-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/4","score":0.7099999785423279,"display_name":"Quality Education"}],"awards":[{"id":"https://openalex.org/G6115232464","display_name":"Learning to Interact with Humans by Lifelong Interaction with Humans (LIHLITH)","funder_award_id":"174237","funder_id":"https://openalex.org/F4320320924","funder_display_name":"Schweizerischer Nationalfonds zur F\u00f6rderung der Wissenschaftlichen Forschung"},{"id":"https://openalex.org/G8181105605","display_name":null,"funder_award_id":"RTI2018","funder_id":"https://openalex.org/F4320315062","funder_display_name":"Ministerio de Ciencia, Innovaci\u00f3n y Universidades"},{"id":"https://openalex.org/G8809836362","display_name":null,"funder_award_id":"KK-2019/00045","funder_id":"https://openalex.org/F4320321705","funder_display_name":"Eusko Jaurlaritza"}],"funders":[{"id":"https://openalex.org/F4320306076","display_name":"National Science Foundation","ror":"https://ror.org/021nxhr62"},{"id":"https://openalex.org/F4320309480","display_name":"Nvidia","ror":"https://ror.org/03jdj4y14"},{"id":"https://openalex.org/F4320309764","display_name":"Fundaci\u00f3n BBVA","ror":"https://ror.org/01jzs3b90"},{"id":"https://openalex.org/F4320315062","display_name":"Ministerio de Ciencia, Innovaci\u00f3n y Universidades","ror":null},{"id":"https://openalex.org/F4320320924","display_name":"Schweizerischer Nationalfonds zur F\u00f6rderung der Wissenschaftlichen Forschung","ror":"https://ror.org/00yjd3n13"},{"id":"https://openalex.org/F4320321705","display_name":"Eusko Jaurlaritza","ror":"https://ror.org/00pz2fp31"},{"id":"https://openalex.org/F4320321764","display_name":"Ministerio de Educaci\u00f3n, Cultura y Deporte","ror":"https://ror.org/03nc27g21"},{"id":"https://openalex.org/F4320323113","display_name":"Banco Bilbao Vizcaya Argentaria","ror":"https://ror.org/0537dnd74"},{"id":"https://openalex.org/F4320335598","display_name":"Agencia Estatal de Investigaci\u00f3n","ror":null},{"id":"https://openalex.org/F4320338463","display_name":"CHIST-ERA","ror":"https://ror.org/00rbzpz17"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3023614204.pdf","grobid_xml":"https://content.openalex.org/works/W3023614204.grobid-xml"},"referenced_works_count":17,"referenced_works":["https://openalex.org/W2427527485","https://openalex.org/W2557764419","https://openalex.org/W2604890851","https://openalex.org/W2609826708","https://openalex.org/W2612228435","https://openalex.org/W2888296173","https://openalex.org/W2888302696","https://openalex.org/W2949288238","https://openalex.org/W2951534261","https://openalex.org/W2963217826","https://openalex.org/W2963323070","https://openalex.org/W2963341956","https://openalex.org/W2963963993","https://openalex.org/W2964120615","https://openalex.org/W2986670164","https://openalex.org/W2990892716","https://openalex.org/W3105451204"],"related_works":["https://openalex.org/W3034624105","https://openalex.org/W3103026670","https://openalex.org/W3209748596","https://openalex.org/W2474516622","https://openalex.org/W3034478991","https://openalex.org/W2095613773","https://openalex.org/W2115186633","https://openalex.org/W2540223913","https://openalex.org/W1586587232","https://openalex.org/W2329002338","https://openalex.org/W2810549586","https://openalex.org/W2964467771","https://openalex.org/W2184762475","https://openalex.org/W2013822448","https://openalex.org/W1995981173","https://openalex.org/W2183929865","https://openalex.org/W2560465250","https://openalex.org/W259947674","https://openalex.org/W2621732118","https://openalex.org/W3116613647"],"abstract_inverted_index":{"The":[0,36,101,143],"goal":[1],"of":[2,17,48,97,103],"this":[3],"work":[4],"is":[5,74,128,158],"to":[6,54,63,91,111,130],"build":[7,131],"conversational":[8,134],"Question":[9],"Answering":[10],"(QA)":[11],"interfaces":[12],"for":[13,137,162],"the":[14,46,88,93,98,149,167],"large":[15],"body":[16],"domain-specific":[18],"information":[19,60,83],"available":[20],"in":[21,95],"FAQ":[22,99,125],"sites.":[23],"We":[24],"present":[25],"DoQA,":[26],"a":[27,80,115,123],"dataset":[28,118],"with":[29,51,69],"2,437":[30],"dialogues":[31,37],"and":[32,66,73,119],"10,917":[33],"QA":[34,117,135],"pairs.":[35],"are":[38],"collected":[39],"from":[40,114],"three":[41],"Stack":[42],"Exchange":[43],"sites":[44],"using":[45],"Wizard":[47],"Oz":[49],"method":[50],"crowdsourcing.":[52],"Compared":[53],"previous":[55],"work,":[56],"DoQA":[57],"comprises":[58],"well-defined":[59],"needs,":[61],"leading":[62],"more":[64,81,150],"coherent":[65],"natural":[67],"conversations":[68],"less":[70],"factoid":[71],"questions":[72],"multi-domain.":[75],"In":[76,154],"addition,":[77],"we":[78],"introduce":[79],"realistic":[82],"retrieval":[84],"(IR)":[85],"scenario":[86],"where":[87],"system":[89,107],"needs":[90],"find":[92],"answer":[94],"any":[96],"documents.":[100],"results":[102,145],"an":[104],"existing,":[105],"strong,":[106],"show":[108],"that,":[109],"thanks":[110],"transfer":[112],"learning":[113],"Wikipedia":[116],"fine":[120],"tuning":[121],"on":[122],"single":[124],"domain,":[126],"it":[127],"possible":[129],"high":[132],"quality":[133],"systems":[136],"FAQs":[138],"without":[139],"indomain":[140],"training":[141],"data.":[142],"good":[144],"carry":[146],"over":[147],"into":[148],"challenging":[151],"IR":[152],"scenario.":[153],"both":[155],"cases,":[156],"there":[157],"still":[159],"ample":[160],"room":[161],"improvement,":[163],"as":[164],"indicated":[165],"by":[166],"higher":[168],"human":[169],"upperbound.":[170]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2021,"cited_by_count":1}],"updated_date":"2026-06-11T09:08:48.828518","created_date":"2025-10-10T00:00:00"}
