{"id":"https://openalex.org/W2785324039","doi":"https://doi.org/10.18420/muc2017-up-0135","title":"Das Zusammenspiel von Customer Experience und User Experience","display_name":"Das Zusammenspiel von Customer Experience und User Experience","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2785324039","doi":"https://doi.org/10.18420/muc2017-up-0135","mag":"2785324039"},"language":"de","primary_location":{"id":"doi:10.18420/muc2017-up-0135","is_oa":true,"landing_page_url":"https://doi.org/10.18420/muc2017-up-0135","pdf_url":null,"source":{"id":"https://openalex.org/S7407052918","display_name":"Gesellschaft f\u00fcr Informatik (GI)","issn_l":null,"issn":[],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"},"type":"article","indexed_in":["datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.18420/muc2017-up-0135","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5002216983","display_name":"Melanie Steiner","orcid":"https://orcid.org/0009-0005-4361-1025"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Steiner, Melanie","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5033026602","display_name":"Martin Christof Kindsm\u00fcller","orcid":"https://orcid.org/0000-0003-4677-8742"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Kindsm\u00fcller, Martin Christof","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5070777732","display_name":"J\u00f6rg Thomaschewski","orcid":"https://orcid.org/0000-0001-6364-5808"},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Thomaschewski, J\u00f6rg","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.4362,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.75183185,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.9936000108718872,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.9711999893188477,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5860159993171692},{"id":"https://openalex.org/keywords/user-experience-design","display_name":"User experience design","score":0.43686720728874207},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.3401394188404083}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5860159993171692},{"id":"https://openalex.org/C201025465","wikidata":"https://www.wikidata.org/wiki/Q11248500","display_name":"User experience design","level":2,"score":0.43686720728874207},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3401394188404083}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.18420/muc2017-up-0135","is_oa":true,"landing_page_url":"https://doi.org/10.18420/muc2017-up-0135","pdf_url":null,"source":{"id":"https://openalex.org/S7407052918","display_name":"Gesellschaft f\u00fcr Informatik (GI)","issn_l":null,"issn":[],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":null,"raw_source_name":null,"raw_type":"article-journal"},{"id":"mag:2785324039","is_oa":false,"landing_page_url":"http://dl.mensch-und-computer.de/handle/123456789/5503","pdf_url":null,"source":{"id":"https://openalex.org/S2764486598","display_name":"Usability Professionals","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":null,"raw_source_name":"Usability Professionals","raw_type":null}],"best_oa_location":{"id":"doi:10.18420/muc2017-up-0135","is_oa":true,"landing_page_url":"https://doi.org/10.18420/muc2017-up-0135","pdf_url":null,"source":{"id":"https://openalex.org/S7407052918","display_name":"Gesellschaft f\u00fcr Informatik (GI)","issn_l":null,"issn":[],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":[],"abstract_inverted_index":{"Customer":[0],"Experience":[1,5],"(CX)":[2],"und":[3,15,35,42,52,76],"User":[4],"(UX)":[6],"sind":[7],"zwei":[8],"Experience-Konzepte":[9,31],"die":[10,27,33,43,74],"im":[11],"Kern":[12],"Erlebnisse":[13],"betrachten":[14],"trotz":[16],"vieler":[17],"\u00c4hnlichkeiten":[18],"nicht":[19],"gleichgesetzt":[20],"werden":[21,46],"sollten.":[22],"Durch":[23],"einen":[24],"Blick":[25],"in":[26,58],"Historie":[28],"dieser":[29],"beiden":[30,61],"k\u00f6nnen":[32],"Unterschiede":[34],"Gemeinsamkei\u00adten":[36],"aufgezeigt":[37],"werden.":[38],"Die":[39],"aktuelle":[40,44],"Bedeutung":[41],"Abgrenzung":[45],"anhand":[47],"einer":[48],"Zuordnung":[49],"von":[50],"Entwicklungs-":[51],"Mess-Methoden":[53],"vorgenommen,":[54],"sodass":[55],"klar":[56],"wird,":[57],"welchem":[59],"der":[60],"Bereiche":[62],"man":[63],"sich":[64],"gerade":[65],"bewegt.":[66],"Dieser":[67],"Beitrag":[68],"soll":[69],"ein":[70],"tieferes":[71],"Verst\u00e4ndnis":[72],"f\u00fcr":[73],"CX":[75],"UX":[77],"schaffen.":[78]},"counts_by_year":[{"year":2019,"cited_by_count":1}],"updated_date":"2026-07-01T06:00:48.157686","created_date":"2025-10-10T00:00:00"}
