{"id":"https://openalex.org/W2794870948","doi":"https://doi.org/10.18420/muc2017-up-0133","title":"Service Safaris - Auf der Jagd nach der Kundenperspektive","display_name":"Service Safaris - Auf der Jagd nach der Kundenperspektive","publication_year":2017,"publication_date":"2017-01-01","ids":{"openalex":"https://openalex.org/W2794870948","doi":"https://doi.org/10.18420/muc2017-up-0133","mag":"2794870948"},"language":"de","primary_location":{"id":"doi:10.18420/muc2017-up-0133","is_oa":true,"landing_page_url":"https://doi.org/10.18420/muc2017-up-0133","pdf_url":null,"source":{"id":"https://openalex.org/S7407052918","display_name":"Gesellschaft f\u00fcr Informatik (GI)","issn_l":null,"issn":[],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"},"type":"article","indexed_in":["datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.18420/muc2017-up-0133","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031124543","display_name":"Philip Marzoch","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Marzoch, Philip","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5058640141","display_name":"Jan K\u00f6ppen","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"K\u00f6ppen, Jan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.32447937,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.9811000227928162,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.9811000227928162,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.598590612411499},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.4184594750404358},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.13859516382217407}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.598590612411499},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4184594750404358},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.13859516382217407},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.18420/muc2017-up-0133","is_oa":true,"landing_page_url":"https://doi.org/10.18420/muc2017-up-0133","pdf_url":null,"source":{"id":"https://openalex.org/S7407052918","display_name":"Gesellschaft f\u00fcr Informatik (GI)","issn_l":null,"issn":[],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":null,"raw_source_name":null,"raw_type":"article-journal"},{"id":"mag:2794870948","is_oa":false,"landing_page_url":"https://dblp.uni-trier.de/db/conf/mc/up2017.html#MarzochK17","pdf_url":null,"source":{"id":"https://openalex.org/S2764486598","display_name":"Usability Professionals","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":null,"raw_source_name":"Usability Professionals","raw_type":null}],"best_oa_location":{"id":"doi:10.18420/muc2017-up-0133","is_oa":true,"landing_page_url":"https://doi.org/10.18420/muc2017-up-0133","pdf_url":null,"source":{"id":"https://openalex.org/S7407052918","display_name":"Gesellschaft f\u00fcr Informatik (GI)","issn_l":null,"issn":[],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":[],"abstract_inverted_index":{"Service":[0,34,38,63,71,99,121],"Design":[1],"ist":[2,73],"nicht":[3],"nur":[4],"ein":[5],"Mindset,":[6],"sondern":[7],"bietet":[8],"auch":[9],"eine":[10,57,74,85,126],"Vielzahl":[11],"von":[12],"Methoden,":[13],"um":[14,76],"attraktive":[15],"und":[16,84,96,123],"n\u00fctzliche":[17],"Services":[18,81],"zu":[19,35,82,88],"gestalten.":[20],"Die":[21,70,103],"Nutzererfahrung":[22],"des":[23,29,44],"Kunden":[24,45],"steht":[25],"stets":[26],"im":[27],"Mittelpunkt":[28],"Service-Design-Prozesses.":[30],"Um":[31],"einen":[32,98],"attraktiven":[33],"gestalten,":[36],"m\u00fcssen":[37],"Designer":[39],"also":[40],"konsequent":[41],"die":[42,50,117],"Perspektive":[43],"einnehmen.":[46],"Der":[47],"Wechsel":[48],"in":[49,106],"Kundenperspektive":[51],"stellt":[52],"interdisziplin\u00e4re":[53],"Teams":[54],"oft":[55],"vor":[56],"Herausforderung":[58],"\u2013":[59],"insbesondere,":[60],"wenn":[61],"der":[62,101],"erst":[64],"noch":[65],"neu":[66],"gestaltet":[67],"werden":[68,105],"soll.":[69],"Safari":[72,122],"Methode,":[75],"strukturiert":[77],"vielf\u00e4ltige":[78],"Aspekte":[79],"eines":[80],"untersuchen":[83],"anschlie\u00dfende":[86],"Ideenfindung":[87],"unterst\u00fctzen.":[89],"Design-Teams":[90],"begeben":[91],"sich":[92],"dazu":[93],"\"ins":[94],"Feld\"":[95],"erleben":[97],"aus":[100],"Kundenperspektive.":[102],"Eindr\u00fccke":[104],"Textform,":[107],"als":[108],"Skizzen,":[109],"Audio-":[110],"oder":[111],"Videoaufnahme":[112],"dokumentiert.":[113],"Im":[114],"Workshop":[115],"gehen":[116],"Teilnehmer":[118],"selbst":[119],"auf":[120],"entwickeln":[124],"anschlie\u00dfend":[125],"Service-Idee.":[127]},"counts_by_year":[],"updated_date":"2026-07-01T06:00:48.157686","created_date":"2025-10-10T00:00:00"}
