{"id":"https://openalex.org/W7079647028","doi":"https://doi.org/10.18420/akwi2025_11","title":"RAG-basierte Ersatzteilprognose und L\u00f6sungsfindung bei Servicevorf\u00e4llen","display_name":"RAG-basierte Ersatzteilprognose und L\u00f6sungsfindung bei Servicevorf\u00e4llen","publication_year":2025,"publication_date":"2025-01-01","ids":{"openalex":"https://openalex.org/W7079647028","doi":"https://doi.org/10.18420/akwi2025_11"},"language":"de","primary_location":{"id":"doi:10.18420/akwi2025_11","is_oa":true,"landing_page_url":"https://doi.org/10.18420/akwi2025_11","pdf_url":null,"source":{"id":"https://openalex.org/S7407052918","display_name":"Gesellschaft f\u00fcr Informatik (GI)","issn_l":null,"issn":[],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"},"type":"article","indexed_in":["datacite"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doi.org/10.18420/akwi2025_11","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":null,"display_name":"Niesner, Max","orcid":null},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Niesner, Max","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"middle","author":{"id":null,"display_name":"Steinhart, Thomas","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Steinhart, Thomas","raw_affiliation_strings":[],"affiliations":[]},{"author_position":"last","author":{"id":null,"display_name":"Str\u00f6tgen, Jannik","orcid":null},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Str\u00f6tgen, Jannik","raw_affiliation_strings":[],"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.44670762,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":true,"primary_topic":{"id":"https://openalex.org/T12157","display_name":"Geochemistry and Geologic Mapping","score":0.6498000025749207,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12157","display_name":"Geochemistry and Geologic Mapping","score":0.6498000025749207,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T13067","display_name":"Geological Modeling and Analysis","score":0.02710000053048134,"subfield":{"id":"https://openalex.org/subfields/1906","display_name":"Geochemistry and Petrology"},"field":{"id":"https://openalex.org/fields/19","display_name":"Earth and Planetary Sciences"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14311","display_name":"Electrical and Electromagnetic Research","score":0.02019999921321869,"subfield":{"id":"https://openalex.org/subfields/3107","display_name":"Atomic and Molecular Physics, and Optics"},"field":{"id":"https://openalex.org/fields/31","display_name":"Physics and Astronomy"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/limiting","display_name":"Limiting","score":0.1988999992609024},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.18080000579357147},{"id":"https://openalex.org/keywords/subject","display_name":"Subject (documents)","score":0.16060000658035278}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.3425999879837036},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3257000148296356},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.24629999697208405},{"id":"https://openalex.org/C188198153","wikidata":"https://www.wikidata.org/wiki/Q1613840","display_name":"Limiting","level":2,"score":0.1988999992609024},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.18080000579357147},{"id":"https://openalex.org/C29456083","wikidata":"https://www.wikidata.org/wiki/Q1221899","display_name":"Gynecology","level":1,"score":0.16189999878406525},{"id":"https://openalex.org/C2777855551","wikidata":"https://www.wikidata.org/wiki/Q12310021","display_name":"Subject (documents)","level":2,"score":0.16060000658035278},{"id":"https://openalex.org/C134121241","wikidata":"https://www.wikidata.org/wiki/Q899301","display_name":"Yield (engineering)","level":2,"score":0.14810000360012054},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.14749999344348907},{"id":"https://openalex.org/C81746177","wikidata":"https://www.wikidata.org/wiki/Q4346098","display_name":"Windage","level":2,"score":0.1454000025987625}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.18420/akwi2025_11","is_oa":true,"landing_page_url":"https://doi.org/10.18420/akwi2025_11","pdf_url":null,"source":{"id":"https://openalex.org/S7407052918","display_name":"Gesellschaft f\u00fcr Informatik (GI)","issn_l":null,"issn":[],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":null,"raw_source_name":null,"raw_type":"article-journal"}],"best_oa_location":{"id":"doi:10.18420/akwi2025_11","is_oa":true,"landing_page_url":"https://doi.org/10.18420/akwi2025_11","pdf_url":null,"source":{"id":"https://openalex.org/S7407052918","display_name":"Gesellschaft f\u00fcr Informatik (GI)","issn_l":null,"issn":[],"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article-journal"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":[],"abstract_inverted_index":{"Mitarbeiter":[0],"einer":[1],"Servicehotline":[2],"suchen":[3],"bei":[4],"auftretenden":[5],"Problemen":[6],"nahezu":[7],"t\u00e4glich":[8],"nach":[9],"geeigneten":[10],"L\u00f6sungen":[11],"und":[12,37,45,88],"den":[13,22],"damit":[14],"verbundenen":[15],"ben\u00f6tigten":[16],"Ersatzteilen.":[17],"Hierzu":[18],"evaluiert":[19],"diese":[20],"Arbeit":[21],"Ansatz,":[23],"anhand":[24,71],"von":[25,32,85],"\u00e4hnlichen":[26,77],"Tickets":[27,78],"aus":[28],"der":[29,55,72,74],"Vergangenheit,":[30],"mithilfe":[31],"Large":[33],"Language":[34],"Models":[35],"(LLM)":[36],"eines":[38],"Retrieval-Augmented":[39],"Generation":[40],"Prozesses,":[41],"L\u00f6sungstexte":[42],"zu":[43,47,67],"generieren":[44],"Ersatzteile":[46,63,75],"prognostizieren.":[48],"Im":[49],"Zuge":[50],"dessen":[51],"wird":[52],"eine":[53,90],"Vorverarbeitung":[54],"eingegebenen":[56],"Prob-lemstellungen":[57],"durch":[58],"ein":[59,83,103],"LLM":[60],"gepr\u00fcft.":[61],"Die":[62],"werden":[64],"im":[65,95],"Gegensatz":[66],"einem":[68],"klassischen":[69],"Empfehlungssystem":[70],"H\u00e4ufigkeitsverteilung":[73],"in":[76],"prognosti-ziert.":[79],"Es":[80],"ergibt":[81,101],"sich":[82,102],"Micro-F3-Score":[84],"etwa":[86],"61%":[87],"somit":[89],"Verbesserung":[91],"um":[92,105],"10":[93],"Pro-zentpunkte":[94],"Vergleich":[96],"zum":[97],"Baseline-Ansatz.":[98],"Beim":[99],"Macro-F3-Score":[100],"Anstieg":[104],"mehr":[106],"als":[107],"9%":[108],"auf":[109],"10,6%.":[110]},"counts_by_year":[],"updated_date":"2025-11-06T06:51:31.235846","created_date":"2025-10-10T00:00:00"}
