{"id":"https://openalex.org/W3197890611","doi":"https://doi.org/10.18293/seke2021-112","title":"Evaluating a Bayesian Network to Predict Customer Satisfaction in Scrum Software Development Projects: An Empirical Study with One Company","display_name":"Evaluating a Bayesian Network to Predict Customer Satisfaction in Scrum Software Development Projects: An Empirical Study with One Company","publication_year":2021,"publication_date":"2021-07-04","ids":{"openalex":"https://openalex.org/W3197890611","doi":"https://doi.org/10.18293/seke2021-112","mag":"3197890611"},"language":"en","primary_location":{"id":"doi:10.18293/seke2021-112","is_oa":true,"landing_page_url":"http://doi.org/10.18293/seke2021-112","pdf_url":"https://doi.org/10.18293/seke2021-112","source":{"id":"https://openalex.org/S4220650826","display_name":"Proceedings/Proceedings of the ... International Conference on Software Engineering and Knowledge Engineering","issn_l":"2325-9000","issn":["2325-9000","2325-9086"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Conferences on Software Engineering and Knowledge Engineering","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://doi.org/10.18293/seke2021-112","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5087237928","display_name":"Mirko Perkusich","orcid":"https://orcid.org/0000-0002-9433-4962"},"institutions":[{"id":"https://openalex.org/I97750245","display_name":"Software (Spain)","ror":"https://ror.org/02ethns06","country_code":"ES","type":"company","lineage":["https://openalex.org/I4210087817","https://openalex.org/I97750245"]}],"countries":["ES"],"is_corresponding":true,"raw_author_name":"Mirko Perkusich","raw_affiliation_strings":["Intelligent Software Engineering Group"],"affiliations":[{"raw_affiliation_string":"Intelligent Software Engineering Group","institution_ids":["https://openalex.org/I97750245"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5087237928"],"corresponding_institution_ids":["https://openalex.org/I97750245"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":0,"citation_normalized_percentile":{"value":0.18612042,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":"2021","issue":null,"first_page":"235","last_page":"240"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.9976999759674072,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.9872000217437744,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/kaizen","display_name":"Kaizen","score":0.7888832092285156},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"Customer satisfaction","score":0.7657442688941956},{"id":"https://openalex.org/keywords/agile-software-development","display_name":"Agile software development","score":0.6863920092582703},{"id":"https://openalex.org/keywords/scrum","display_name":"Scrum","score":0.6457694172859192},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.5495048761367798},{"id":"https://openalex.org/keywords/process-management","display_name":"Process management","score":0.4402365982532501},{"id":"https://openalex.org/keywords/voice-of-the-customer","display_name":"Voice of the customer","score":0.4350176751613617},{"id":"https://openalex.org/keywords/knowledge-management","display_name":"Knowledge management","score":0.391611784696579},{"id":"https://openalex.org/keywords/customer-advocacy","display_name":"Customer advocacy","score":0.38635456562042236},{"id":"https://openalex.org/keywords/software","display_name":"Software","score":0.33936798572540283},{"id":"https://openalex.org/keywords/engineering","display_name":"Engineering","score":0.2980085611343384},{"id":"https://openalex.org/keywords/service-quality","display_name":"Service quality","score":0.24122744798660278},{"id":"https://openalex.org/keywords/operations-management","display_name":"Operations management","score":0.2308332622051239},{"id":"https://openalex.org/keywords/software-development","display_name":"Software development","score":0.2266950011253357},{"id":"https://openalex.org/keywords/software-engineering","display_name":"Software engineering","score":0.17999598383903503},{"id":"https://openalex.org/keywords/service","display_name":"Service (business)","score":0.1531766951084137},{"id":"https://openalex.org/keywords/business","display_name":"Business","score":0.13488781452178955},{"id":"https://openalex.org/keywords/marketing","display_name":"Marketing","score":0.12313240766525269}],"concepts":[{"id":"https://openalex.org/C2776600044","wikidata":"https://www.wikidata.org/wiki/Q376444","display_name":"Kaizen","level":3,"score":0.7888832092285156},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7657442688941956},{"id":"https://openalex.org/C14185376","wikidata":"https://www.wikidata.org/wiki/Q30232","display_name":"Agile software development","level":2,"score":0.6863920092582703},{"id":"https://openalex.org/C147579259","wikidata":"https://www.wikidata.org/wiki/Q460387","display_name":"Scrum","level":4,"score":0.6457694172859192},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5495048761367798},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4402365982532501},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.4350176751613617},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.391611784696579},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.38635456562042236},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.33936798572540283},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2980085611343384},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.24122744798660278},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.2308332622051239},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.2266950011253357},{"id":"https://openalex.org/C115903868","wikidata":"https://www.wikidata.org/wiki/Q80993","display_name":"Software engineering","level":1,"score":0.17999598383903503},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.1531766951084137},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.13488781452178955},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.12313240766525269},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.18293/seke2021-112","is_oa":true,"landing_page_url":"http://doi.org/10.18293/seke2021-112","pdf_url":"https://doi.org/10.18293/seke2021-112","source":{"id":"https://openalex.org/S4220650826","display_name":"Proceedings/Proceedings of the ... International Conference on Software Engineering and Knowledge Engineering","issn_l":"2325-9000","issn":["2325-9000","2325-9086"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Conferences on Software Engineering and Knowledge Engineering","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.18293/seke2021-112","is_oa":true,"landing_page_url":"http://doi.org/10.18293/seke2021-112","pdf_url":"https://doi.org/10.18293/seke2021-112","source":{"id":"https://openalex.org/S4220650826","display_name":"Proceedings/Proceedings of the ... International Conference on Software Engineering and Knowledge Engineering","issn_l":"2325-9000","issn":["2325-9000","2325-9086"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Conferences on Software Engineering and Knowledge Engineering","raw_type":"proceedings-article"},"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","score":0.5,"display_name":"Industry, innovation and infrastructure"}],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3197890611.pdf","grobid_xml":"https://content.openalex.org/works/W3197890611.grobid-xml"},"referenced_works_count":15,"referenced_works":["https://openalex.org/W2026969932","https://openalex.org/W2037316754","https://openalex.org/W2085571891","https://openalex.org/W2131891947","https://openalex.org/W2141456111","https://openalex.org/W2162739315","https://openalex.org/W2202595206","https://openalex.org/W2217846346","https://openalex.org/W2263806212","https://openalex.org/W2287291913","https://openalex.org/W2748846891","https://openalex.org/W2810499794","https://openalex.org/W2914024328","https://openalex.org/W3088417404","https://openalex.org/W3139645615"],"related_works":["https://openalex.org/W2163002387","https://openalex.org/W2149443267","https://openalex.org/W1974134408","https://openalex.org/W3194228821","https://openalex.org/W18636268","https://openalex.org/W3208405049","https://openalex.org/W2503774192","https://openalex.org/W2254063053","https://openalex.org/W2793364614","https://openalex.org/W2043575051"],"abstract_inverted_index":{"Using":[0],"knowledge-based":[1,26],"systems":[2],"for":[3,29,65,87,104,146,172,178],"helping":[4],"agile":[5],"teams":[6,32,174],"to":[7,55,106,175],"improve":[8,47],"their":[9,35,48,183],"performance":[10],"is":[11],"not":[12],"a":[13,25],"fact":[14],"in":[15,33,38],"the":[16,41,90,96,108,119,133,138,150,165,170],"industry.":[17],"In":[18],"previous":[19],"work,":[20],"we":[21,113],"have":[22],"presented":[23],"Kaizen,":[24],"Bayesian":[27],"network":[28],"assisting":[30],"Scrum":[31,173],"diagnosing":[34],"value":[36,131],"stream":[37],"light":[39],"of":[40,84,99,149],"predicted":[42,109,120,142],"Customer":[43,57,92,110,127,143,166],"Satisfaction":[44,58,144,167],"and,":[45],"consequently,":[46],"performance.":[49],"This":[50],"study":[51],"assesses":[52],"Kaizen's":[53,115],"accuracy":[54,116],"predict":[56],"using":[59,76,129],"realworld":[60],"data.":[61],"We":[62,80,94],"adopted":[63],"Kaizen":[64,88,105,141],"one":[66],"software":[67],"development":[68],"company":[69],"and":[70,89,123,132,168,181],"collected":[71,81,100],"data":[72,101],"from":[73],"18":[74,151],"projects":[75],"an":[77],"online":[78],"questionnaire.":[79],"two":[82],"types":[83],"data:":[85],"inputs":[86,103],"expected":[91,124],"satisfaction.":[93,111],"used":[95],"first":[97],"type":[98],"as":[102],"calculate":[107],"Then,":[112],"assessed":[114],"by":[117],"comparing":[118],"(i.e.,":[121,125],"calculated)":[122],"collected)":[126],"satisfaction":[128],"face":[130,139],"average":[134,154],"Brier":[135,155],"score.":[136],"Considering":[137],"value,":[140],"correctly":[145],"14":[147],"out":[148],"projects.":[152],"The":[153,159],"Score":[156],"was":[157],"0.16.":[158],"model":[160],"predicts,":[161],"with":[162],"satisfactory":[163],"accuracy,":[164],"systemizes":[169],"process":[171],"self-diagnose,":[176],"enabling":[177],"causal":[179],"analysis":[180],"supporting":[182],"continuous":[184],"improvement.":[185]},"counts_by_year":[],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}