{"id":"https://openalex.org/W3198593314","doi":"https://doi.org/10.18293/seke2021-053","title":"Evaluation of Chatbots Usability Experimentation (S)","display_name":"Evaluation of Chatbots Usability Experimentation (S)","publication_year":2021,"publication_date":"2021-07-05","ids":{"openalex":"https://openalex.org/W3198593314","doi":"https://doi.org/10.18293/seke2021-053","mag":"3198593314"},"language":"en","primary_location":{"id":"doi:10.18293/seke2021-053","is_oa":true,"landing_page_url":"http://doi.org/10.18293/seke2021-053","pdf_url":"https://doi.org/10.18293/seke2021-053","source":{"id":"https://openalex.org/S4220650826","display_name":"Proceedings/Proceedings of the ... International Conference on Software Engineering and Knowledge Engineering","issn_l":"2325-9000","issn":["2325-9000","2325-9086"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Conferences on Software Engineering and Knowledge Engineering","raw_type":"proceedings-article"},"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://doi.org/10.18293/seke2021-053","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5008829475","display_name":"Ranci Ren","orcid":null},"institutions":[{"id":"https://openalex.org/I201487725","display_name":"University of Atacama","ror":"https://ror.org/022yres73","country_code":"CL","type":"education","lineage":["https://openalex.org/I201487725"]},{"id":"https://openalex.org/I63634437","display_name":"Universidad Aut\u00f3noma de Madrid","ror":"https://ror.org/01cby8j38","country_code":"ES","type":"education","lineage":["https://openalex.org/I63634437"]}],"countries":["CL","ES"],"is_corresponding":true,"raw_author_name":"Ranci Ren","raw_affiliation_strings":["Dep. Ing. Inform\u00e1tica y Ciencias de la Computaci\u00f3n Universidad de Atacama Copiap\u00f3, Chile","Inform\u00e1tica Univ. Aut\u00f3noma de Madrid Madrid, Spain"],"affiliations":[{"raw_affiliation_string":"Dep. Ing. Inform\u00e1tica y Ciencias de la Computaci\u00f3n Universidad de Atacama Copiap\u00f3, Chile","institution_ids":["https://openalex.org/I201487725"]},{"raw_affiliation_string":"Inform\u00e1tica Univ. Aut\u00f3noma de Madrid Madrid, Spain","institution_ids":["https://openalex.org/I63634437"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5008829475"],"corresponding_institution_ids":["https://openalex.org/I201487725","https://openalex.org/I63634437"],"apc_list":null,"apc_paid":null,"fwci":0.136,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.54901535,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":90,"max":94},"biblio":{"volume":"2021","issue":null,"first_page":"281","last_page":"284"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9973000288009644,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.9851999878883362,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14246","display_name":"E-Learning and Knowledge Management","score":0.9423999786376953,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/chatbot","display_name":"Chatbot","score":0.9644088745117188},{"id":"https://openalex.org/keywords/usability","display_name":"Usability","score":0.922844409942627},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.721940815448761},{"id":"https://openalex.org/keywords/usability-engineering","display_name":"Usability engineering","score":0.6224648952484131},{"id":"https://openalex.org/keywords/usability-inspection","display_name":"Usability inspection","score":0.5236596465110779},{"id":"https://openalex.org/keywords/context","display_name":"Context (archaeology)","score":0.5162789225578308},{"id":"https://openalex.org/keywords/usability-lab","display_name":"Usability lab","score":0.5046669244766235},{"id":"https://openalex.org/keywords/web-usability","display_name":"Web usability","score":0.49339380860328674},{"id":"https://openalex.org/keywords/usability-goals","display_name":"Usability goals","score":0.4932052493095398},{"id":"https://openalex.org/keywords/heuristic-evaluation","display_name":"Heuristic evaluation","score":0.46144384145736694},{"id":"https://openalex.org/keywords/human\u2013computer-interaction","display_name":"Human\u2013computer interaction","score":0.4479503035545349},{"id":"https://openalex.org/keywords/world-wide-web","display_name":"World Wide Web","score":0.40079036355018616}],"concepts":[{"id":"https://openalex.org/C2779041454","wikidata":"https://www.wikidata.org/wiki/Q870780","display_name":"Chatbot","level":2,"score":0.9644088745117188},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.922844409942627},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.721940815448761},{"id":"https://openalex.org/C100302975","wikidata":"https://www.wikidata.org/wiki/Q1642623","display_name":"Usability engineering","level":3,"score":0.6224648952484131},{"id":"https://openalex.org/C23456302","wikidata":"https://www.wikidata.org/wiki/Q7901668","display_name":"Usability inspection","level":4,"score":0.5236596465110779},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5162789225578308},{"id":"https://openalex.org/C11324603","wikidata":"https://www.wikidata.org/wiki/Q2502322","display_name":"Usability lab","level":4,"score":0.5046669244766235},{"id":"https://openalex.org/C4237393","wikidata":"https://www.wikidata.org/wiki/Q1636686","display_name":"Web usability","level":3,"score":0.49339380860328674},{"id":"https://openalex.org/C62993174","wikidata":"https://www.wikidata.org/wiki/Q2928808","display_name":"Usability goals","level":4,"score":0.4932052493095398},{"id":"https://openalex.org/C3255780","wikidata":"https://www.wikidata.org/wiki/Q1616517","display_name":"Heuristic evaluation","level":3,"score":0.46144384145736694},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4479503035545349},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.40079036355018616},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.18293/seke2021-053","is_oa":true,"landing_page_url":"http://doi.org/10.18293/seke2021-053","pdf_url":"https://doi.org/10.18293/seke2021-053","source":{"id":"https://openalex.org/S4220650826","display_name":"Proceedings/Proceedings of the ... International Conference on Software Engineering and Knowledge Engineering","issn_l":"2325-9000","issn":["2325-9000","2325-9086"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Conferences on Software Engineering and Knowledge Engineering","raw_type":"proceedings-article"}],"best_oa_location":{"id":"doi:10.18293/seke2021-053","is_oa":true,"landing_page_url":"http://doi.org/10.18293/seke2021-053","pdf_url":"https://doi.org/10.18293/seke2021-053","source":{"id":"https://openalex.org/S4220650826","display_name":"Proceedings/Proceedings of the ... International Conference on Software Engineering and Knowledge Engineering","issn_l":"2325-9000","issn":["2325-9000","2325-9086"],"is_oa":false,"is_in_doaj":false,"is_core":true,"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Conferences on Software Engineering and Knowledge Engineering","raw_type":"proceedings-article"},"sustainable_development_goals":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320315062","display_name":"Ministerio de Ciencia, Innovaci\u00f3n y Universidades","ror":null},{"id":"https://openalex.org/F4320322930","display_name":"Ministerio de Ciencia e Innovaci\u00f3n","ror":"https://ror.org/034900433"},{"id":"https://openalex.org/F4320324004","display_name":"Forskningsr\u00e5det om H\u00e4lsa, Arbetsliv och V\u00e4lf\u00e4rd","ror":"https://ror.org/02d290r06"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W3198593314.pdf","grobid_xml":"https://content.openalex.org/works/W3198593314.grobid-xml"},"referenced_works_count":21,"referenced_works":["https://openalex.org/W2122909041","https://openalex.org/W2222168624","https://openalex.org/W2589415147","https://openalex.org/W2790685724","https://openalex.org/W2794387617","https://openalex.org/W2804239311","https://openalex.org/W2890798096","https://openalex.org/W2908463346","https://openalex.org/W2922078398","https://openalex.org/W2937215033","https://openalex.org/W2946465872","https://openalex.org/W2959848614","https://openalex.org/W2963392119","https://openalex.org/W2967393852","https://openalex.org/W2969011616","https://openalex.org/W2990003990","https://openalex.org/W2996421693","https://openalex.org/W3006230258","https://openalex.org/W3010134781","https://openalex.org/W4291213652","https://openalex.org/W6766120884"],"related_works":["https://openalex.org/W2488259327","https://openalex.org/W2075732570","https://openalex.org/W196378406","https://openalex.org/W1503614465","https://openalex.org/W70895398","https://openalex.org/W136174791","https://openalex.org/W2580784735","https://openalex.org/W2130660484","https://openalex.org/W2212131490","https://openalex.org/W1964763852"],"abstract_inverted_index":{"Context:":[0],"The":[1,90,152],"interest":[2,141],"in":[3,18,50,72,93,98,105,142,149],"developing":[4],"chatbots":[5,49,60,146],"is":[6,14,147],"on":[7],"the":[8,11,19,23,39,46,54,57,87,121,132,136,162],"rise":[9],"as":[10,33,86],"usability":[12,30,47,61,113,143,154],"evaluation":[13],"an":[15],"essential":[16],"step":[17],"chatbot":[20,29,112,153],"development":[21],"process;":[22],"number":[24],"of":[25,28,48,56,59,111,120,131,145,164],"experimental":[26,165],"studies":[27],"has":[31,68],"grown":[32],"well.":[34],"Objective:":[35],"Aggregating":[36],"and":[37,41,109,128],"concluding":[38],"features":[40],"metrics":[42],"used":[43],"to":[44,52,160],"evaluate":[45],"experiments,":[51],"identify":[53],"state":[55],"art":[58],"experimentation.":[62],"Method:":[63],"A":[64],"systematic":[65],"mapping":[66],"study":[67],"been":[69],"conducted,":[70],"searching":[71],"five":[73],"scientific":[74],"databases.":[75],"Results:":[76],"Of":[77],"363":[78],"papers,":[79],"14":[80],"papers":[81],"with":[82],"experiments":[83,114,122],"were":[84,96,115],"selected":[85],"primary":[88],"studies.":[89],"published":[91],"works":[92,134],"this":[94],"area":[95],"initiated":[97],"2018.":[99],"Control":[100],"tools":[101],"are":[102],"applied":[103],"commonly":[104],"experiments.":[106],"Various":[107],"advantages":[108],"shortages":[110],"revealed,":[116],"for":[117],"example,":[118],"most":[119],"do":[123],"not":[124],"provide":[125],"raw":[126],"data,":[127],"only":[129],"one":[130],"identified":[133],"replicated":[135],"experiment.":[137],"Conclusions:":[138],"An":[139],"increased":[140],"experimentation":[144],"observed":[148],"recent":[150],"years.":[151],"experiment":[155],"should":[156],"be":[157],"more":[158],"replicable":[159],"improve":[161],"reliability":[163],"results.":[166]},"counts_by_year":[{"year":2024,"cited_by_count":1}],"updated_date":"2025-11-06T03:46:38.306776","created_date":"2025-10-10T00:00:00"}