{"id":"https://openalex.org/W4400476689","doi":"https://doi.org/10.17977/um018v7i12024p13-26","title":"Hybrid Method for User Review Sentiment Categorization in ChatGPT Application Using N-Gram and Word2Vec Features","display_name":"Hybrid Method for User Review Sentiment Categorization in ChatGPT Application Using N-Gram and Word2Vec Features","publication_year":2024,"publication_date":"2024-04-01","ids":{"openalex":"https://openalex.org/W4400476689","doi":"https://doi.org/10.17977/um018v7i12024p13-26"},"language":"en","primary_location":{"id":"doi:10.17977/um018v7i12024p13-26","is_oa":true,"landing_page_url":"http://dx.doi.org/10.17977/um018v7i12024p13-26","pdf_url":"https://journal2.um.ac.id/index.php/keds/article/download/50341/12748","source":{"id":"https://openalex.org/S4210237352","display_name":"Knowledge Engineering and Data Science","issn_l":"2597-4602","issn":["2597-4602","2597-4637"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":"https://openalex.org/P4310314921","host_organization_name":"State University of Malang","host_organization_lineage":["https://openalex.org/P4310314921"],"host_organization_lineage_names":["State University of Malang"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Knowledge Engineering and Data Science","raw_type":"journal-article"},"type":"article","indexed_in":["crossref","doaj"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://journal2.um.ac.id/index.php/keds/article/download/50341/12748","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100292898","display_name":"Husna Luthfiatun Nisa","orcid":null},"institutions":[{"id":"https://openalex.org/I35427347","display_name":"Islamic University of Indonesia","ror":"https://ror.org/000pmrk50","country_code":"ID","type":"education","lineage":["https://openalex.org/I35427347"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Husna Luthfiatun Nisa","raw_affiliation_strings":["Department of Statistics, Universitas Islam Indonesia","Universitas Islam Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Statistics, Universitas Islam Indonesia","institution_ids":["https://openalex.org/I35427347"]},{"raw_affiliation_string":"Universitas Islam Indonesia","institution_ids":["https://openalex.org/I35427347"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5031825773","display_name":"Atina Ahdika","orcid":"https://orcid.org/0000-0001-9161-227X"},"institutions":[{"id":"https://openalex.org/I35427347","display_name":"Islamic University of Indonesia","ror":"https://ror.org/000pmrk50","country_code":"ID","type":"education","lineage":["https://openalex.org/I35427347"]}],"countries":["ID"],"is_corresponding":false,"raw_author_name":"Atina Ahdika","raw_affiliation_strings":["Department of Statistics, Universitas Islam Indonesia","Universitas Islam Indonesia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Statistics, Universitas Islam Indonesia","institution_ids":["https://openalex.org/I35427347"]},{"raw_affiliation_string":"Universitas Islam Indonesia","institution_ids":["https://openalex.org/I35427347"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I35427347"],"apc_list":null,"apc_paid":null,"fwci":0.1012,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.48243959,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":95,"max":97},"biblio":{"volume":"7","issue":"1","first_page":"13","last_page":"26"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.9718000292778015,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11636","display_name":"Artificial Intelligence in Healthcare and Education","score":0.9718000292778015,"subfield":{"id":"https://openalex.org/subfields/2718","display_name":"Health Informatics"},"field":{"id":"https://openalex.org/fields/27","display_name":"Medicine"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T10664","display_name":"Sentiment Analysis and Opinion Mining","score":0.9469000101089478,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T12128","display_name":"AI in Service Interactions","score":0.9365000128746033,"subfield":{"id":"https://openalex.org/subfields/1702","display_name":"Artificial Intelligence"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/word2vec","display_name":"Word2vec","score":0.7450518012046814},{"id":"https://openalex.org/keywords/computer-science","display_name":"Computer science","score":0.6802043914794922},{"id":"https://openalex.org/keywords/cluster-analysis","display_name":"Cluster analysis","score":0.6712487936019897},{"id":"https://openalex.org/keywords/categorization","display_name":"Categorization","score":0.5930641293525696},{"id":"https://openalex.org/keywords/artificial-intelligence","display_name":"Artificial intelligence","score":0.5427416563034058},{"id":"https://openalex.org/keywords/naive-bayes-classifier","display_name":"Naive Bayes classifier","score":0.49991393089294434},{"id":"https://openalex.org/keywords/classifier","display_name":"Classifier (UML)","score":0.4919531047344208},{"id":"https://openalex.org/keywords/population","display_name":"Population","score":0.45268335938453674},{"id":"https://openalex.org/keywords/sentiment-analysis","display_name":"Sentiment analysis","score":0.439582884311676},{"id":"https://openalex.org/keywords/machine-learning","display_name":"Machine learning","score":0.38203540444374084},{"id":"https://openalex.org/keywords/information-retrieval","display_name":"Information retrieval","score":0.3376472592353821},{"id":"https://openalex.org/keywords/data-mining","display_name":"Data mining","score":0.3368329703807831}],"concepts":[{"id":"https://openalex.org/C2776461190","wikidata":"https://www.wikidata.org/wiki/Q22673982","display_name":"Word2vec","level":3,"score":0.7450518012046814},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6802043914794922},{"id":"https://openalex.org/C73555534","wikidata":"https://www.wikidata.org/wiki/Q622825","display_name":"Cluster analysis","level":2,"score":0.6712487936019897},{"id":"https://openalex.org/C94124525","wikidata":"https://www.wikidata.org/wiki/Q912550","display_name":"Categorization","level":2,"score":0.5930641293525696},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.5427416563034058},{"id":"https://openalex.org/C52001869","wikidata":"https://www.wikidata.org/wiki/Q812530","display_name":"Naive Bayes classifier","level":3,"score":0.49991393089294434},{"id":"https://openalex.org/C95623464","wikidata":"https://www.wikidata.org/wiki/Q1096149","display_name":"Classifier (UML)","level":2,"score":0.4919531047344208},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.45268335938453674},{"id":"https://openalex.org/C66402592","wikidata":"https://www.wikidata.org/wiki/Q2271421","display_name":"Sentiment analysis","level":2,"score":0.439582884311676},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.38203540444374084},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.3376472592353821},{"id":"https://openalex.org/C124101348","wikidata":"https://www.wikidata.org/wiki/Q172491","display_name":"Data mining","level":1,"score":0.3368329703807831},{"id":"https://openalex.org/C149923435","wikidata":"https://www.wikidata.org/wiki/Q37732","display_name":"Demography","level":1,"score":0.0},{"id":"https://openalex.org/C41608201","wikidata":"https://www.wikidata.org/wiki/Q980509","display_name":"Embedding","level":2,"score":0.0},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.0},{"id":"https://openalex.org/C12267149","wikidata":"https://www.wikidata.org/wiki/Q282453","display_name":"Support vector machine","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"doi:10.17977/um018v7i12024p13-26","is_oa":true,"landing_page_url":"http://dx.doi.org/10.17977/um018v7i12024p13-26","pdf_url":"https://journal2.um.ac.id/index.php/keds/article/download/50341/12748","source":{"id":"https://openalex.org/S4210237352","display_name":"Knowledge Engineering and Data Science","issn_l":"2597-4602","issn":["2597-4602","2597-4637"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":"https://openalex.org/P4310314921","host_organization_name":"State University of Malang","host_organization_lineage":["https://openalex.org/P4310314921"],"host_organization_lineage_names":["State University of Malang"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Knowledge Engineering and Data Science","raw_type":"journal-article"},{"id":"pmh:oai:eprints.uad.ac.id:83069","is_oa":false,"landing_page_url":null,"pdf_url":null,"source":{"id":"https://openalex.org/S4306401955","display_name":"Selamat Datang di Repository UAD (Universitas Ahmad Dahlan)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"host_organization":"https://openalex.org/I2608206482","host_organization_name":"Universitas Ahmad Dahlan","host_organization_lineage":["https://openalex.org/I2608206482"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"acceptedVersion","is_accepted":true,"is_published":false,"raw_source_name":null,"raw_type":"PeerReviewed"}],"best_oa_location":{"id":"doi:10.17977/um018v7i12024p13-26","is_oa":true,"landing_page_url":"http://dx.doi.org/10.17977/um018v7i12024p13-26","pdf_url":"https://journal2.um.ac.id/index.php/keds/article/download/50341/12748","source":{"id":"https://openalex.org/S4210237352","display_name":"Knowledge Engineering and Data Science","issn_l":"2597-4602","issn":["2597-4602","2597-4637"],"is_oa":true,"is_in_doaj":true,"is_core":false,"host_organization":"https://openalex.org/P4310314921","host_organization_name":"State University of Malang","host_organization_lineage":["https://openalex.org/P4310314921"],"host_organization_lineage_names":["State University of Malang"],"type":"journal"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Knowledge Engineering and Data Science","raw_type":"journal-article"},"sustainable_development_goals":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W4400476689.pdf"},"referenced_works_count":27,"referenced_works":["https://openalex.org/W142031200","https://openalex.org/W2771444654","https://openalex.org/W2884755130","https://openalex.org/W2896453666","https://openalex.org/W2914774958","https://openalex.org/W2937115320","https://openalex.org/W2944972030","https://openalex.org/W2986174819","https://openalex.org/W2998314426","https://openalex.org/W3000815401","https://openalex.org/W3023412646","https://openalex.org/W3094858810","https://openalex.org/W3095272313","https://openalex.org/W3109416014","https://openalex.org/W3165351926","https://openalex.org/W3168479405","https://openalex.org/W4243626155","https://openalex.org/W4244921287","https://openalex.org/W4246228662","https://openalex.org/W4288514117","https://openalex.org/W4297162907","https://openalex.org/W4299916316","https://openalex.org/W4310494058","https://openalex.org/W4313314914","https://openalex.org/W4317761973","https://openalex.org/W4317881426","https://openalex.org/W4389153238"],"related_works":["https://openalex.org/W2980729574","https://openalex.org/W1560851690","https://openalex.org/W3092047717","https://openalex.org/W4390881630","https://openalex.org/W3003606604","https://openalex.org/W2795129682","https://openalex.org/W3040974839","https://openalex.org/W3021501837","https://openalex.org/W4320058722","https://openalex.org/W4200051975"],"abstract_inverted_index":{"The":[0,100,137,165],"rapid":[1],"development":[2],"of":[3,13,42,59,130,157,184,191,214,239,243],"Artificial":[4],"Intelligence":[5],"(AI)":[6],"has":[7,103],"significantly":[8],"influenced":[9],"nearly":[10],"all":[11],"aspects":[12],"life.":[14],"One":[15],"AI":[16,66],"product":[17],"widely":[18],"used":[19],"by":[20,178],"people":[21],"worldwide":[22],"is":[23,46,82,88],"the":[24,40,60,78,96,116,131,155,172,215,236,240],"Chat":[25],"Generative":[26],"Pre-Training":[27],"Transformer":[28],"(ChatGPT),":[29],"which":[30],"can":[31],"respond":[32],"to":[33,85,123,153,221,246],"questions":[34],"conversationally.":[35],"Although":[36],"data":[37,151],"indicates":[38,73],"that":[39,57,161,211],"use":[41],"ChatGPT":[43,81,101,132,216,244],"in":[44,50,150],"Indonesia":[45,219],"less":[47],"widespread":[48],"than":[49,68],"other":[51],"countries,":[52],"a":[53,70,92],"Populix":[54],"survey":[55],"reveals":[56],"half":[58],"respondents":[61],"have":[62],"utilized":[63],"ChatGPT,":[64],"using":[65],"more":[67],"once":[69],"month.":[71],"This":[72],"its":[74,247],"crucial":[75],"role":[76],"among":[77],"Indonesian":[79],"population.":[80],"not":[83],"limited":[84],"browsers;":[86],"it":[87],"also":[89,194],"available":[90],"as":[91,143,176],"downloadable":[93],"application":[94,102,133,217],"on":[95],"Google":[97],"Play":[98],"Store.":[99],"garnered":[104],"various":[105,148],"user":[106,128,212],"reviews,":[107],"particularly":[108],"those":[109],"from":[110,135,171,218],"Indonesia.":[111,136],"Therefore,":[112],"this":[113],"research":[114],"employs":[115],"Na\u00efve":[117],"Bayes":[118],"Classifier":[119],"and":[120,126,141,181,232],"K-Means":[121],"Clustering":[122,193],"classify":[124],"sentiments":[125],"group":[127],"reviews":[129,213],"originating":[134],"study":[138],"utilizes":[139],"TF-IDF":[140],"Word2Vec":[142],"feature":[144,230],"extraction":[145],"methods,":[146],"combining":[147],"N-Gram":[149],"preprocessing":[152],"consider":[154],"context":[156],"sequentially":[158],"arranged":[159],"words":[160,202],"may":[162],"carry":[163],"meaning.":[164],"best":[166],"classification":[167,174],"results":[168,209],"are":[169],"obtained":[170],"trigram":[173],"model,":[175],"indicated":[177],"precision,":[179],"recall,":[180],"accuracy":[182],"values":[183],"0.99":[185],"each,":[186],"along":[187],"with":[188,198],"an":[189],"F1-score":[190],"1.":[192],"yields":[195],"positive":[196],"results,":[197],"some":[199],"overlapping,":[200],"yet":[201],"within":[203],"clusters":[204],"exhibit":[205],"high":[206],"similarity.":[207],"Categorization":[208],"suggest":[210],"tend":[220],"be":[222],"positive,":[223],"expressing":[224,233],"satisfaction":[225],"impressions,":[226],"providing":[227],"feedback":[228],"for":[229,235],"development,":[231],"hope":[234],"continued":[237],"availability":[238],"accessible":[241],"version":[242],"due":[245],"remarkable":[248],"benefits.":[249]},"counts_by_year":[{"year":2026,"cited_by_count":1}],"updated_date":"2026-06-26T08:34:08.712188","created_date":"2025-10-10T00:00:00"}
